All reviews

Rating Breakdown

  • 5
    96% (1,286 ratings)
  • 4
    2% (30 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (10 ratings)

Reviews with Text

  • 98% (1,302)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 28, 2024

The app is the best to build a store which looks not like toher stores! The support team will help you with anything you need ! 5 Stars!

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2024

I can't thank Duke from the Layout Hub Support Team enough! At first, I was hesitant because I wasn't sure how to navigate the website builder settings. But Duke's assistance turned my experience around completely. He patiently guided me through every step, answering all my questions and providing clear instructions. With Duke's expert help, I quickly gained confidence and successfully achieved my goals. His dedication and knowledge truly made all the difference. I highly recommend Duke to anyone seeking exceptional support with website design!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Dear, I'm Duke from support team. Thank you so much for your kind words. It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future. Best regards, Duke | Customer Success Team

5 / 5 Share

March 23, 2024

It's great!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2024

We managed to create a great looking page using LayoutHub. We had a tricky issue that we couldn't work out and Kian from support was really helpful and managed to get us sorted! Thanks.

Using app

2 days

Total reviews

5

Average rating

3.2

5 / 5 Share

March 20, 2024

excellent

Using app

28 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear, I'm Sophie. Have a great day! Thank you for taking the time to share your review for our Layouthub app. The support team is available 24/7, so please reach out anytime you need it. Sophie | Customer support team

5 / 5 Share

March 19, 2024

Great. Dominique was great, thank you

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It's Dominique from Beae support team. Thanks for the review you left for our app. Your feedback means a lot to us, and we greatly appreciate your trust in choosing our app. We look forward to supporting you again in the future and providing you with exceptional service. BR Dominique

5 / 5 Share

March 14, 2024

Muy buena solución para landing pages y muy buen soporte por chat, hasta me hicieron unos cambios en la plantilla para poder usarla.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It's Dominique here from Layouthub support team, thank you for spending time leaving us a meaningful review, please don't hesitate to contact anytime you need support, we're there 24/7. Best regards, Dominique

5 / 5 Share

March 13, 2024

Very good Must use apps Easy to work with without coding

Using app

About 4 hours

Total reviews

4

Average rating

5.0

Developer Reply

Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | Customer Success Team

5 / 5 Share

March 7, 2024

Really useful and templates looks high-class! I really like and will use it in future^^ And i also want to thank Duke! He is patient and warm and willing helper to do the work! I think should increase his salary!

Using app

About 7 hours

Total reviews

2

Average rating

5.0

Developer Reply

Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | Customer Success Team

5 / 5 Share

March 5, 2024

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear, I’m Sophie. Have a great day! Thanks for sharing your review for our app. The support team is available 24/7, so feel free to get in touch anytime you need it. Sophie | Customer support team

5 / 5 Share

March 4, 2024

It's great , Love thiss

Store

My Store

Using app

3 days

5 / 5 Share

March 3, 2024

I had an issue with one of the images on my site and I contacted customer service via chat. Cass was very friendly and so helpful. They fixed my issue very quickly and I appreciate that. thank you! 5 Stars!

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2024

Really helpful and quick. Was able to solve all issues for me in a short space of time

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, It’s Dominique here from LayoutHub support team. Hope you have a nice day, thank you so much for spending time leaving us a meaningful review. It means a lot to us, please don’t hesitate to contact us anytime you need help. BR Dominique

5 / 5 Share

Feb. 19, 2024

Absolutely thrilled with the LayOut Hub app on Shopify! As a newbie in website building, I couldn't have asked for a better tool. The Pro plan is worth every penny – not only does it offer fantastic features, but the team's support is exceptional. Sophie and Jesse were absolute lifesavers! Whenever I encountered hurdles or had questions, they were right there to assist, responding promptly and providing real-time solutions. Duke deserves special recognition though – he walked me through troubleshooting multiple components, patiently guiding me every step of the way. With LayOut Hub, website building has become a breeze. Highly recommend to anyone looking to create a professional and polished site with ease!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | LH Customer Success Team

5 / 5 Share

Feb. 19, 2024

Your customer service is great!

Using app

About 6 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2024

The chat support people are very helpful. :)

Using app

6 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 12, 2024

Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all. My suggestion: Just call the app "500 Server Error", would be more honest. The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)

Using app

5 days

Total reviews

3

Average rating

2.3

Developer Reply

Hi there, First we are very sorry for your bad experience with the app. Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024. Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email [email protected] and send us the invoice. Thanks and again we are very sorry for your bad experience with the app. Best regards, Anthony | Layouthub support team

5 / 5 Share

Feb. 6, 2024

LayoutHub has made my Shopify experience so much better. The customizability is top notch. I've ran into a few issues, but their support team is the best and always is able to help me figure out the issue.

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 31, 2024

Thank you Duke for being so quick and efficient on assisting me with some changes. It’s this level of service that reinforces my trust in this App. Once again, thank you Duke who turned our challenges into a seamless experience. Five stars well earned!

Using app

About 20 hours

Total reviews

9

Average rating

4.6

Developer Reply

Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | Customer Success Team

5 / 5 Share

Jan. 26, 2024

Nice customer service and highly recommended! I do the new block design with them and feel satisfied with the final results

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thank you for your kind words! We're delighted to hear that you had a nice experience with our customer service and are satisfied with the final results of the new block design. If you have more design projects or if there's anything else we can assist you with, please feel free to reach out. We're here to ensure your experience continues to be positive. Best regards, Jesse | LayoutHub Support Team