LayoutHub ‑ Easy Page Builder
Build high-converting landing page easily & quickly
Rating
4.9
feedback
1,333
chart
#206
All reviews
Review RSS Feed
July 24, 2023
I'm in charge of setting up and design our Shopify website. I has not been always easy but with LayoutHub thing are much easier and faster. There's a live chat support as a part of the paid plan, I have been on it very frequently - mostly spoke to Andy & Caroline and they always managed to help me out a resolve any issues immediately. Great service.
July 23, 2023
I've been using Layouthub for over 6 months, the customer service is quite friendly and patient. They help me a lot during the website-building period. The price is affordable for most startup websites and functions can meet most requirements. Layouthub is a good choice.
July 18, 2023
So far I'm very pleased. I built a great looking About Us page in minutes and when I had a little trouble, chat support fixed this issue quickly. Shout out to Caroline for her help!
July 17, 2023
thanks a lot for all team especially Caroline thanks for your good help to me I hope I can do best with your great application """""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""" and again you have a greet team ..Emma ... and especially Caroline thanks a lot
July 13, 2023
Top Service und geniale App! Ich bin wirklich super zufrieden mit dem Aufbau und der Leichtigkeit von Layouthub.
June 21, 2025
私が自分のショップに追加したいことを素早く対応してくれました。在庫表示を実現してくれました。まさにプロの対応です。 ありがとうございました
Store
YOXOI Japan
Using app
Almost 2 years
July 10, 2023
Customer service Very nice Nice app Love it Been using for few years Goooooooooodddddd
Store
Love by the Moon
Using app
Over 2 years
July 9, 2023
Great app, quick support and many features. A few hurdles along the way, but was able to receive support within a reasonable timeframe. Recommend
July 7, 2023
Thank you for your team, and thanks for Saul's help. Solved my problem really quickly and professional. 谢谢，这个软件真的很有帮助。客服专业而且及时。
July 4, 2023
If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.
Dear Perlier, I am Cass Harper - Customer Success Manager at Layouthub Easy Page Builder. Thank you for taking the time to share such detailed feedback. We're truly sorry for the frustration and disappointment this experience has caused you. We understand how upsetting it must have been to be charged for a yearly plan you weren’t actively using, and we regret that our refund policy felt inflexible in your situation. While we follow Shopify’s billing and subscription guidelines, we acknowledge that this policy may not have worked in your favor, and we take full responsibility for not handling your case with more empathy and care. We also recognize that our explanation regarding support and system maintenance costs likely came across as dismissive and for that, we sincerely apologize. Our intention was never to shift blame, but rather to be transparent about how third-party app billing works on Shopify. That said, we should have responded with more thoughtfulness and followed up with you more promptly, especially after you provided additional context from Shopify. Although your review was quite some time ago, we noticed that your store is still active, and we sincerely hope your business is thriving. Since then, I’ve taken on the role of Customer Success Manager at LayoutHub, and we’ve rebuilt a brand new support team from the ground up. The challenges you experienced were under the care of a different team, and we deeply regret that you didn’t receive the level of service you deserved. Over the past few months, we've carefully reviewed our workflows and invested heavily in team training to ensure that cases like yours are now handled more personally, fairly, and respectfully. Your feedback has helped us improve not only our customer care and policies but also our product. LayoutHub is currently undergoing major upgrades and enhancements and the difference in both experience and support is something we’d love for you to see firsthand. Although we haven’t yet had the chance to make this right, we would be truly grateful if you ever consider giving us another opportunity. It would be our honor to support you again and show you just how much we’ve grown. Best Regards, Cass Harper Customer Success Manager | LayoutHub Easy Page Builder
July 4, 2023
I tried a few similar apps but found this one works the best for what we are currently doing and they offer almost instant support. Thanks Caroline!
July 3, 2023
Caroline was super helpful and fixed all of my issues! Very satisfied with the features and the help of her
June 23, 2023
Excelente soporte 24x7, solucionaron rápido mis problemas de configuración. Me encanta esta app!!!!!!!
June 22, 2023
We're impressed by how user-friendly the app is, and we can't say enough about the exceptional team behind it. We want to give a big shout-out to Saul and Andy for going above and beyond with their support. They were incredibly responsive and spent countless hours chatting with us, patiently addressing all our questions. Highly recommended!
June 20, 2023
Niet enkel de app is gemakkelijk in gebruik, maar ook hun chat die verbonden is met de klantendienst is top. Een kleine error die door Andy op een snelle, en vooral vriendelijke manier is opgelost. Altijd leuk als je geholpen kan worden zonder uren te moeten wachten.
July 11, 2023
Not only is the app so simple to use, but the team are absolutely amazing! They were so easy to reach, spent hours on chat with me and assisted me with all of my questions and even did coding for me. Dilys was so lovely. I'm excited to grow my business. Andy has also been amazing, and actually the whole team!
June 15, 2023
I got help from Andy with a problem regarding my product pages. Andy was both nice and effecient :) I am very satisfied with the help that i got from Andy.
June 7, 2023
So far great support and great amount of motion for customisation! Saul was very helpful and looking forward to trying more features from LayoutHub
May 26, 2023
fixed the problem quickly and was easy to work with. She communicated well and was quick to respond.