LayoutHub ‑ Easy Page Builder
LayoutHub - Easy Shopify Page Builder
Rating
4.9
feedback
2,947
chart
#612
All reviews
Rating Breakdown
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March 13, 2024
Very good Must use apps Easy to work with without coding
Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | Customer Success Team
March 8, 2024
I love LayoutHub! I received a response to my technical issue within 120 seconds and Kian, my customer service rep, had my issue fixed within 20 minutes of the initial request for help. Diagnosis of the problem & the fix in under 20 minutes!
Hi there, It's Kian from LayoutHub support team. Thanks for the review you left for our app. Your feedback means a lot to us, and we greatly appreciate your trust in choosing our app. We look forward to supporting you again in the future and providing you with exceptional service. Kian | LayoutHub Customer Success Team
March 7, 2024
Really useful and templates looks high-class! I really like and will use it in future^^ And i also want to thank Duke! He is patient and warm and willing helper to do the work! I think should increase his salary!
Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | Customer Success Team
March 6, 2024
great support! Sophie was so helpful :)
Dear, I'm Sophie from Layouthub app. Thank you very much for taking the time to leave this truly meaningful review. We are so lucky that you trust us to use our products. That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7. Best regards, Sophie | Customer Success Team
March 6, 2024
Thanks to Duke, I managed to find the best app I could think of. Thanks Duke!...
Dear, I'm Duke from support team. Thank you so much for your kind words. It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future. Best regards, Duke | LH Customer Success Team
March 5, 2024
Sophie's assistance was top quality. Thanks
Dear, I'm Sophie from Layouthub app. Thank you very much for taking the time to leave this truly meaningful review. We are so lucky that you trust us to use our products. That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7. Best regards, Sophie | Customer Success Team
March 5, 2024
Dear, I’m Sophie. Have a great day! Thanks for sharing your review for our app. The support team is available 24/7, so feel free to get in touch anytime you need it. Sophie | Customer support team
March 5, 2024
I would definitely recommend this app to anyone who is not computer or should I say app save. Jesse was an excellent support team member. He fixed my problem in a few minutes which took me days and still hadn't figured it out. Jesse, you are truly a lifesaver for time. Thanks again!!
March 3, 2024
I had an issue with one of the images on my site and I contacted customer service via chat. Cass was very friendly and so helpful. They fixed my issue very quickly and I appreciate that. thank you! 5 Stars!
March 3, 2024
Great app! Cass have helped me through some problems and fixed it right away! Great customer service. 5 stars!
Feb. 27, 2024
Really helpful and quick. Was able to solve all issues for me in a short space of time
Hi there, It’s Dominique here from LayoutHub support team. Hope you have a nice day, thank you so much for spending time leaving us a meaningful review. It means a lot to us, please don’t hesitate to contact us anytime you need help. BR Dominique
Feb. 24, 2024
duke from layouthub really helped me with my problems! Excellent support! I would recommend it
Dear, I'm Duke from support team. Thank you so much for your kind words. It's our top priority to provide excellent customer support. If you have any more feedback or suggestions, feel free to share them with us. We appreciate your recommendation and look forward to serving you even better in the future. Best regards, Duke | LH Customer Success Team
Feb. 24, 2024
I have been dealing with customer service during this project for the past two months, it wouldn't be justified in words alone on how amazing Sophie was, customer service has become a nightmare across the planet over the course of the last 10 years, my experience with Sophie was refreshing and gave me a bit more hope going forward. She was extremely diligent, took in all the information and concerns I had and applied a solution. When I was just moments away from deleting the app she restored my confidence and quickly got be back on course. I cannot thank her enough!
Dear, Thank you very much for taking the time to leave this truly meaningful review. That is a great motivation for us to keep trying every day. We are so lucky that you trust us to use our products. We hope to continue to serve you in the future. Don't hesitate, contact us whenever you need. Best regards, Sophie | Customer Success Team
Feb. 22, 2024
Great app, fast and great customer service!
Dear, I'm Sophie from Layouthub app. Thank you very much for taking the time to leave this review. We are so lucky that you trust us to use our products. That is a great motivation for us to keep trying every day. Don't hesitate to contact us. We are always ready to support you 24/7. Best regards, Sophie | Customer Success Team
Feb. 19, 2024
Absolutely thrilled with the LayOut Hub app on Shopify! As a newbie in website building, I couldn't have asked for a better tool. The Pro plan is worth every penny – not only does it offer fantastic features, but the team's support is exceptional. Sophie and Jesse were absolute lifesavers! Whenever I encountered hurdles or had questions, they were right there to assist, responding promptly and providing real-time solutions. Duke deserves special recognition though – he walked me through troubleshooting multiple components, patiently guiding me every step of the way. With LayOut Hub, website building has become a breeze. Highly recommend to anyone looking to create a professional and polished site with ease!
Dear, I'm Duke from support team. Thank you so much for taking the time to leave us a rating! We truly appreciate to know that you had a positive experience with our product/service. If you ever have any feedback or suggestions, feel free to share them with us. We're here to ensure your continued satisfaction. Thanks again for choosing us! Best regards, Duke | LH Customer Success Team
Feb. 15, 2024
Feb. 12, 2024
Wow this app is bad. I would love to give it zero stars but their support is good. But support can only be so good when the app doesn't work at all. My suggestion: Just call the app "500 Server Error", would be more honest. The good news is that I should get refunded, so maybe you will have a better experience (you have a week to ask for refund, so try it quick)
Hi there, First we are very sorry for your bad experience with the app. Regarding the error 500 issue, this is an issue related to our server and it disrupts the use of the application. We fixed the issue shortly and the service is now operating normally from February 8, 2024. Regarding refunds, currently all payments are processed by Shopify and the Shopify system charges your money so we cannot refund. To receive a refund please send us an invoice for your payment for the app and you can check it at Settings -> Billing -> Bills https://prnt.sc/Y7yRXbnVV-9T. Please contact us via email [email protected] and send us the invoice. Thanks and again we are very sorry for your bad experience with the app. Best regards, Anthony | Layouthub support team