LeadDyno Affiliate Marketing
LeadDyno: Shopify Affiliate Marketing and Tracking
Rating
4.4
feedback
220
chart
#4,982
All reviews
Review RSS Feed
Aug. 21, 2019
Very poor customer support. Days to receive a response from the team. We are moving on to another platform which is far less expensive and works much better (there are quite a few in the app store). LeadDyno charges on website views not active affiliates. EDIT: I have emailed [email protected] about pricing issues and never got a reply. I raised a ticket with customer support (tickets 43150, 43067). I removed my comment about taking commission from each sale. Still waiting on customer service replies.
Sorry to read of your frustrations. I see your ticket from yesterday. We'll get that handled for you. Please note that our turnaround time is 24-48 hours depending on the issue. We have custom pricing models available. Pricing by traffic works out cheaper in the long term.
July 24, 2019
Easy to set up. Great support. Would recommend. Obviously building an effective affiliate network means more than just plugging in an app and waiting, but this is an ideal platform to build your network on top of.
Thank you for your great review! We greatly appreciate it!
July 22, 2019
We signed up for the Free Trial and Customer Support - aside from some seemingly automated follow-up emails - has been poor. In fact, responding to the emails has not been possible because the links in those emails have not worked. Online chat has crashed and no follow-up was made regarding this. Calls to Telephone support (4 days ago) have gone to VoiceMail and a Call Back has not been received. An email was sent up for Booking a Phone Call. The links in the email did not work. An email was sent (3 days ago now) explaining this and there has been no response yet .
Sorry to read about your frustrations! Not sure why you're having so much trouble with the links as none of our other customers are experiencing these issues. Please email me directly at [email protected], and we'll get on the phone to sort out your problems.
July 9, 2019
So far so good- great customer service. Had a slight issues and they helped me with it promptly. Relatively easy to use.
Thank you for your great review!
June 11, 2019
We've been using LeadDyno for about 4 months with great success. Adam has also been an amazing asset and helped us a great deal!
Thank you for your great review! We're glad to be of service.
May 28, 2019
Love the app and the support! Jennifer was extremely knowledgeable and helped right away! Thank you!!
Thank you for your great review! I've passed on your feedback to Jennifer.
May 15, 2019
Deidra Start support agent blew my mind! She was fast and super informative. I'm surprised with how leaddyno interface is compared to the other networks. Will give it a go and see!
Thank you for your review! I've passed on your great feedback to Deidra.
May 15, 2019
So appreciate the customer service level and ability to get quick answers. Easy to pay affiliates.
Thank you so much for your review!
May 10, 2019
Amazing tool and Customer Support Rep Jennifer was great! I had some difficult questions but she lived up to the task. Thanks for all the help LeadDyno!
Using app
Over 4 years
Total reviews
2
Average rating
4.5
Thank you for your great review! I've shared your words with Jennifer.
May 9, 2019
DO NOT USE LEADDYNO. DO NOT EVEN CONSIDER IT. For 2 months now we have been trying to get this system working. I spent a huge amount of time initially getting it set up correctly, creating all the content and the terms of conditions, instructions for affiliates etc. I correctly set up all of our affiliates. We created blog content, banners, ads, tiles, facebook and social posts you name it. We had our affiliates build their websites using their affiliate links. Great everything set up and when we pushed live NOTHING. The system could not get any data whatsoever. It was like it just couldn't talk to Shopify at all. There began 6 weeks of going round and round the houses with the abysmal Leaddyno support. They present themselves as a global company - what a joke. I'm based in Australia and the only time they make themselves available is between midnight and 5am - not really practical for a single mother! The Live Chat on their so called support is utterly useless, they have no power to do anything, cannot help you in any way not even with the most basic questions, all they can do is log a support ticket for you. So all we had was the ability to send an email and wait till they graciously get back to us. When they do finally get back to you days later they don't actually help you at all, they ask you questions like "sorry what account are you" even when you've given them your emails, your links, your exact details. Then you have to wait again for them to even consider your question. Eventually they told me that I had to wait for their shopify technician to come back from holidays. When that finally happened they told me we had to reinstall everything. We tried that multiple times didn't work. Finally after leaving it for a week we did another reinstall and finally leaddyno started to get data from shopify. Yay, we thought we are getting somewhere - ONLY TO FIND NONE OF THE AFFILIATE LINKS WERE WORKING. We went back to support yet again - by now about the 15th time, explained everything again and guess what we got "sorry what account are you" despite having fully given them all the details. We thought we will try one last time and the response we got last night - "the link is the wrong domain". Literally that is all the email says, no explanation of what they mean by that. The link contains our exact correct domain so we have absolutely no idea what they are on about. Finally after 8 weeks and SO MUCH TIME AND EFFORT we are uninstalling and it literally brings me to tears the amount of time and energy we have put into this worthless app. JUST DON'T GO NEAR THEM THEY ARE UTTERLY USELESS.
Hi there. You hadn't set up your affiliate program correctly; that's why it wasn't working, and I asked you to set up a call with me multiple times. I also mentioned numerous times that we have 24/7 availability for calls. We have plenty of customers in Australia and setting up a call has never been an issue. You're welcome to shoot me an email at [email protected], and I'll give you a call today or during the weekend. On that note, if you choose not to continue with us, I'm sorry it didn't work out for you, and I wish you the best of luck with your business.
May 3, 2019
Very helpful. All these different apps you can use for Shopify can get confusing. LeadDyno helped me step by step to get my affiliate commission and discount code up and running! Highly recommend LeadDyno. I chose LeadDyno because of the great reviews from other businesses' I work with on e-commerce.
Thank you for the kind words and thank you for choosing LeadDyno!
April 30, 2019
Great team and helpful staff. Software is a gem for us with our affiliates and handling their commissions and tracking!
Thank you so much! We greatly appreciate your kind words.
April 29, 2019
We haven't had any affiliates actively use it yet, but the setup was a lot easier than I imagined it would be. Adam, the lead developer was very responsive and helpful with a customization request we had. Highly recommend!
Thank you for your great review and the recommendation!
Feb. 26, 2021
Running a multi tier affiliate program is complex.. the support from leaddyno has been a huge help in our success. I'm sure their live chat is tired of hearing from us haha- but they are always available during business hours and quick to answer questions.
Thank you for your great review! We greatly appreciate it and we're always happy to assist you as much as possible.
Sept. 17, 2021
Leaddyno is amazing. Customer support is so helpful. Would pick 10/10 times. I was considering Refersion but the customer support does not compare.
Thank you for your great review. We greatly appreciate it!
April 1, 2019
Anyone who wants to have a killer ambassador team needs this. Its seamless for us & we love the chat.
April 1, 2019
App installed quickly with no problems. I wanted a unique affiliate commission structure, so I contacted customer support via their chat app, and Adam Jacobs (LeadDyno's Dir of Support) set it up for me! I typically work on my site during the weekend and tend to ask lots of questions. So far the LeadDyno support team has answered all of them within a few minutes and I'm still on the free trial!
March 27, 2019
I just started using this app as it was the only one I found that would work with both an affiliate link & discount code. Integration was easy and so was set up. I struggled a bit with a few custom tweaks but zI reached out on live chat & Jennifer (one of the customer service agents) was amazing with the support. Im no expert but I can now navigate my way around the app. Would recommend this app if you need affiliate links & discount codes.
March 4, 2019
We've only used the app for a short time but so far so good. Very extensive analytics and great customer support thus far.
March 4, 2019
I'd say the best thing about this app is the support -- Adam did a great job answering all questions and exceeded my expectations :)