LeadDyno Affiliate Marketing

This review is based on Customer Service alone. I'm still familiarizing myself with the app/program so I can't tell you how that's going for our business just yet. Customer Service so far has been stellar! Whenever I have a question or need clarification I click on the live chat option and I'm quickly linked to a customer service representative by the name of Deidra. Literally there has been no waiting time to reach someone. Deidra is very knowledgable about the app and quickly responds with an answer and includes documentation related to your concern. I'm looking forward to spending more time in the app and getting the program started. I'm sure I will later come back and update my review.

I love this app and how it works! You can manage your affiliate programme with ease, and it has a lot of features that are very useful. Also, the support team is excellent and they are always willing to help. Jennifer helps us many times, she's very nice! Thank you!!

Great, QUICK, customer service! Shout out to Jennifer Goodman, Support Agent, for helping us sort out our "unknowns" to make our affiliate program implementation a breeze!

This program has been so easy to navigate and track. It links the custom affiliate discount codes directly to your shopify account so you don't have to manually enter them. Jennifer Goodman has been a great customer service representative and has helped walk me through any questions I've had. I would definitely recommend LeadDyno to anyone looking to work with affiliate.

Where do I begin. Unfortunately this is the only app that we have used via our Shopify website that we are extremely displeased with. Customer service is extremely lacking and we have not once received a return response to our emails or customer service issues with each time the customer service rep continuously stating that she would place our ticket in 'urgent' status. We were contacted by our affiliate who brought over 9000 visitors in a matter of a week and noticed that her commissions were extremely inaccurate, which we agreed. So, with all of the orders that we must process this week alone, we now have to configure, manually, how much her commissions should accurately be. When I reached out to Adam, I'm assuming the creator, he misspelled my name, which is something I make sure to never do when speaking with a customer, but then our customer service record speaks for itself with over 1100 (5 star reviews) unsolicited. Some tips that may help. Hire someone to create professional how to videos. Train customer service staff to be able to answer the most basic concerns such as commissions, email requests and the likes, answer emails in a timely manner, when responding with a basic response email that perhaps has been copied and pasted, spell the customer's name accurately. I will also notify Shopify of our extreme disappointment with this app which they take into consideration especially with our company being in their top 5% of sales. We installed this app perhaps a week ago and it has been the absolute worse of any Shopify App that we have installed. It was a complete waste of our time as well as an inconvenience to our affiliate and our staff who has to configure the commissions manually now. Unfortunately, this app receives 1 star from us.

App works amazing and it is very customizable. The customer service is amazing. Deidra has been very helpful and responds very fast. Great service!

Michelle C did a great job in assisting us. Quick, helpful, and patient. Great customer support. LeadDyno helps us to track our affiliate sales well!

Great product to manage affiliate relationships. Software is easy to use for our company and affiliates. Customer service is excellent, particularly Adam.

I had a few questions while setting up and the customer service on chat helped me get it all sorted out really quick- I love that all I have to do is type in a question instead of calling a customer service line. I highly recommend LeadDyno!

Received the best customer service from Adam! He was great, flexible, responsive and very easy to work with. We love the app so far, very easy to use and has great functionality.

It is great, I am still trying this app, and I am highly appreciate custom support， They are very patient to help me.

I really wanted this to work out and think it is a great service, but the customer service is really bad. It seems like there is only a handful of people working at the place and they just can't solve problems, troubleshoot or even follow up about simple concerns. It was a really bad experience and not worth my money.

Looking forward to using this app. When I needed help with set up Deidra Stark and Jennifer Goodman were amazing. Great support and immediate response time.

Their setup is easy however, their landing page says 24/7 support. I have yet to actually speak to someone in real time over either phone or chat. Just 'leave a message". Then I don't hear back from anyone. If you ever had to put out a fire, you'd be screwed. Will try out the rest of the month to see if it improves.

I was waiting for a response from someone on customer support for a week. I could not use the App this whole time. The only response I got was "what is your website address?" And that info was in the subject line of the email... but even after writing the address again, they did not respond. A week for that? I can't imagine how long it will take to get an answer to bigger issues

The LeadDyno support team is one fo the most friendly and helpful customer service teams I have come across. Deidra & Jennifer always answered even the simplest of my questions and followed up anything that was a bit more complicated. The software is so simple and easy to use - we had been searching for a long time for the best affiliate software and am very happy we chose LeadDyno.

The platform is easy to use and the support agent Jennifer was super responsive and helpful in terms of all the questions you have. Totally recommend this app!

Special thanks to Jennifer Goodman for her assistance.

This is a great app!!! I switched to it from OmniStar. Now why did I switch and where it took me, follows...:) 1. The app is very well intuitively built. 2. Things which are very complicated are logical and you can figure them out either by yourself or with their great training and support 3. Support is one of the best features of the leaddyno, It is pretty easy to schedule a consult, and they will actually do a lot of fine-tuning for you. This being said, to conclude I can also have to say that even though this seems like the simple app. It is packed with awesome analytical features, which will allow you to understand your campaigns and e-commerce better. Make better business decisions. Thanks again Adam and Brat:)!

Lead Dyno has turned out to be a fantastic choice for affiliate management. Tried out several other major platforms and they cant do what Lead Dyno can do. Jennifer Goodman provided quality support.