LimeSpot AI Bundles & Upsells
Personalization and customer journey optimization | LimeSpot
Rating
4.8
feedback
1,554
chart
#1,892
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July 24, 2023
people who work in support are not helpful, I was deceived for $ 18, they pretended that it was not their fault, admitted to wrongly charging the fee, and now they do not want to withdraw it, because, as they say, they cannot I advise against installing this app, there are only problems with it, they will charge money and disregard you
Our Customer Service Specialist has been communicating with you about this issue privately, and we assure you that your $18 will be refunded once posted. Our Service Specialist is watching your account daily and will process the refund from our end as quickly as possible. We understand that you were attempting to use our app in your “test store. However, because the store does not have official Shopify development store status, you were charged $18 when your free trial period ended. Shopify is the payment processor for all Shopify apps, meaning we are subject to their processes. Shopify will notify a merchant of a charge long before the charge is “posted” for the Shopify app. This means that while we understand you were charged $18, we have to wait for Shopify to “post” the charge before we can see the charge and issue a refund. We understand that you have tried to contact Shopify about this charge, and we have, but we are still waiting for their response. At this point, the best course of action would be to wait for the charge to post, and as soon as it does, we can issue the refund.
June 20, 2023
lime spot is a really good app and it is very easy to integrate into the store. I had a problem with the setup and Chester helped me really fast.
June 15, 2023
Extremely Disappointing Experience with Limespot Personalizer Our company recently had the misfortune of using Limespot Personalizer, and we are extremely disappointed with the service we received. Our encounter with this platform was nothing short of a complete disaster, and we strongly advise against anyone considering their services. Inadequate Support: Limespot Personalizer's support team left much to be desired. Whenever we encountered issues, their response was unhelpful and unsatisfactory. They consistently failed to address our concerns effectively, leaving us feeling neglected and frustrated. It was disheartening to receive such poor support for a product we were paying for. Persistent Breakdowns: We experienced frequent and disruptive technical issues while using Limespot Personalizer. It seemed that everything was constantly breaking down, causing our website to become dysfunctional. This unreliability had a significant negative impact on our business, affecting our online presence and customer experience. It was an ongoing nightmare that hindered our operations. Misleading Email Solution: Limespot Personalizer's email solution was incredibly flawed and misleading. It would often direct recipients to a different page than what was promised in the email, causing confusion and frustration. This inconsistency reflects poorly on our brand and damages customer trust. We expected a basic functionality like email marketing to be reliable, but Limespot Personalizer failed to deliver. Blame Game: Perhaps the most infuriating aspect of our experience was the way Limespot Personalizer's support team handled our concerns. Instead of taking responsibility for their product's shortcomings, they consistently shifted the blame onto us. Their refusal to acknowledge their own faults and tendency to blame us for the issues only added insult to injury. It was an unprofessional and frustrating experience. Regrettable Years of Partnership: Regrettably, we trusted and used Limespot Personalizer for an extended period, enduring years of disappointment. It was a costly mistake that impacted our business negatively. Waking up to a broken site, malfunctioning emails, and an unusable website became a regular occurrence. We deeply regret our decision to stick with Limespot Personalizer for as long as we did. In conclusion, our experience with Limespot Personalizer was nothing short of a nightmare. The inadequate support, persistent breakdowns, misleading email solution, and blame-shifting created an unmanageable situation for our company. We caution anyone considering their services to steer clear unless they want to subject themselves to a consistently broken website, dysfunctional email system, and unsatisfactory support. Save yourself the trouble and look for a more reliable and trustworthy alternative.
We are disappointed to receive this review from a brand we have dedicated significant time and effort to assisting over the past 3 years. During this period, LimeSpot has consistently delivered exceptional results, generating over 150X ROI and contributing over 25% of Craftshack’s revenue through our product recommendations. Our team has worked diligently and made every reasonable effort to meet the needs of this brand. Regrettably, despite our product’s outstanding performance, we were never able to satisfy this customer's demands. We agree that parting ways is the most prudent decision in this case. Moving forward, we continue to welcome collaborative and appreciative customers who can fully benefit from our products and services.
June 2, 2023
I´m happy with the App. Special thanks to Frederick from the support team for helping me out with my questions very quickly :-)
May 6, 2023
App does not function correctly. We have on ongoing connectivity issue which stops us being able to configure the app to use on the site. The limespot support team are unable to advise or solve the issue after many weeks. We will be removing the app and looking for apps which do not have any many bugs . .
We would like to apologize for the negative experience you had using our product. We have reached out to you privately about possible solutions. Unfortunately, it has not been possible for our team to replicate the specific and isolated issue you encountered in one of your stores. If you would like to give us another chance, we’ll be happy to work with you to further troubleshoot the issue.
May 5, 2023
Nice support Very helpful and friendly.Great App for Cross sell or Up sell Customazion.U can do awesome offers fpr your clients
April 28, 2023
I am very happy with the app but I am even more happy with the support. Everything is customized on request and time is taken. At this point thanks to Frederick, great support!!
March 30, 2023
Reymond best support ever! Helped me really much with my problems. GG Reymond MVP. Did some coding and answered all my questions.
Jan. 10, 2023
Great communication with support, helps with everything. Now i am writing to score 100 words to complete review and just waisted your 5 sec. have a good day.
Dec. 28, 2022
Good support! Quick response support. I had the problem of forgetting to cancel my Limespot payment when the Shopify store was closed. After a while of reopening I contacted Limespot to suggest that it should be free for me during the closure of the store. And they have listened and acknowledged the documents that I have provided.
Dec. 12, 2022
Top Problem solving with Reymond, he is helping you with any Question and Change for the Design also working just in time with you together!
Nov. 8, 2022
Super, schnell und sehr kompetent! Mein Problem war sofort gelöst, ich empfehle immer gerne wieder.
Sept. 16, 2022
Excellent customer care so far...installed the app and asked for the team to update the app to match our theme. Frederick reached out within an hour & completed every tweak almost within minutes of asking. So to cut a long story short the App is now fully integrated into our site and we can monitor the performance less than 24hours after install.
Happy to hear we were able to customize the product recommendations to match your store design just the way you want- it's looking great!
Aug. 5, 2022
Fantastic problem solving and actual humans! I was struggling to get what I wanted out of Limspot due to not understanding the program and your customer serivce department helped me learn and fixed my problem!
I'm glad we were able to assist you in setting things up just the way you want. LimeSpot has a lot of advanced features allowing for some very specific customization. Let us know if you have any other questions, we are always here to help!
Aug. 3, 2022
Excellent app, highly recommended, and amazing support from Erick who helped us with set up and installation.
July 25, 2022
Tolles fähiges Support! Top App! Sehr zu empfehlen! Anliegen im Chat sofort umgesetzt und Shop verbessert.
July 25, 2022
The support team is helpful in resolving my problem. The new PAYG plan is more fair in terms of charging us based on the real sales driven by the app. Will continue to review how this app is doing for the store.
July 8, 2022
App is great. Making money while I sleep, :-) The customer service is gold! Give it a try, and you will love it!
Yes, looks like you are already seeing a great ROI from the product recommendations and cross selling modules - thanks for the kind words!
June 9, 2022
Very useful, it's kinda like a combination of other apps, and it allows you to customize almost everything.
We do pride ourselves on allowing you to customize nearly everything with designs, customer segments, and recommendation types- glad to hear you are loving it!
June 7, 2022
Michael was absolutely fantastic and speedy with his customer service. Helped me all afternoon and I am super grateful. Looking forward to continuing on with Limespot! Thanks, Courtney
Thank you Courtney! We are so glad we were able to assist in getting your Customers Also Bought and Recently Viewed Items placements just the way you wanted.