Rating

4.7

feedback

316

Reviews

chart

#901

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    27%
  • Less than a year
    55%
  • More than a year
    15%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users. Customers praise the exceptional support provided by the team, highlighting quick responses and efficient issue resolution. The app is described as a game-changer for online shops, offering smooth functionality and a wide range of features. Users appreciate the ease of customization and the attention to detail in product personalization. The support team is commended for going above and beyond to help users set up custom options and resolve any issues promptly. However, there are a few negative comments regarding pricing plans, occasional glitches, and slow support responses in some cases.

Highlights

Exceptional customer support and quick issue resolution
Game-changer for online shops with smooth functionality
Ease of customization and attention to detail in product personalization
Positive feedback on support team going above and beyond
Some negative comments on pricing plans and occasional glitches

Rating Breakdown

  • 5
    94% (296 ratings)
  • 4
    1% (3 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (1 ratings)
  • 1
    5% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 20, 2024

Never seen such a beautiful app as LPO. It does not lack any option. Support is spot on after having a few questions. Works both on desktop as on mobile, our customers love using it and has positive effect on our business.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2024

1.- Amazing customer Service 2.- Respond Fast 3.- The app works like a butter Love how everything is turning in on the store. www.azzaik.com

Using app

3 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 17, 2024

The app is simple to navigate and use. The customer care team are very polite with quick responses and get any issues resolved immediately!

Using app

6 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 11, 2024

Terrible. Bad customer service, glitchy app, and there is no way to cancel your subscription in the app. I still dont get a response and i am going to be charged for the next monthly cycle.

Store

Puplin

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

1. This is a paid Shopify app. Uninstalling the app automatically cancels the subscription. 2. We always offer refunds for the last months payment, no questions asked. 3. The merchant never replied, and actually closed his store. (He just left this review before closing the store..)

1 / 5 Share

Dec. 10, 2024

I requested assistance with the installation to my store, but they insisted on not helping and acted incomprehensibly. Later, while I was emailing with Michael, who claimed to be the owner of the app, they removed the app from my store without asking me or getting permission. As if not helping was not enough, they also victimized me by removing the app from my store without permission. I recommend you to think twice before using it.

Using app

6 days

Total reviews

2

Average rating

3.0

Developer Reply

Merchant received a free 45 minutes onboarding call, our team clearly explained that his requirements are achievable using our app. We've also answered all his tickets. His replies were rude and unprofessional (threatening bad review). We are proud to work with many professional merchants and don't accept this behavior. Refund provided.

All reviews

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