LiveRecover SMS Cart Recovery
Boost revenue with human-powered SMS cart recovery
Rating
4.9
feedback
80
chart
#450
All reviews
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July 24, 2024
The set up is incredibly easy and the product is fantastic. It is one of the few apps that drives the customer experience. It allow us to interact with our customer on a personal level and give them the time they deserve. At the end of the day, customer experience is one of the most important aspects of any business and with live recover, we can make it that much better.
July 24, 2024
Great experience so far. Onboarding was smooth. We're about 30 days in and our results are much higher than expected. Worth the money
July 23, 2024
LiveRecover has significantly impacted our bottom line by helping us recover ~$70K in abandoned cart sales, contributing to 5.6% of our Q1 2024 revenue -- pretty much revenue we wouldn't have recovered simply with the one-way abandon cart automations. Their human-centered approach provides a real connection that customers appreciate and respond to positively. The insights gained from these interactions have been instrumental in enhancing our checkout processes and overall user experience. Highly recommend for any e-commerce business looking to improve retention and deepen customer relationships.
July 22, 2024
Fantastic product with a great team. A critical piece of our 'human element' marketing stack.
July 15, 2024
I have used Live Recover for both of my 7 figure brands for nearly 4 years and my experience has been phenomenal, from the easy user interface, the customer support and of course.... the results. My favorite part about Live Recover is the ability for brands to use the it at ANY size and have the program grow with them. I started using LiveRecover at 6 figures and have continued to do so at 7 and 8 figures. Just do it, you won't regret it.
July 2, 2024
The LiveRecover team has been fantastic, working with us to improve our sales. The agents take feedback super well and leadership understands our goals and challenges as a small business. It has truly been a great experience and we are looking forward to seeing how LiveRecover can help our business grow even more! The app is easy to set up and use custom workflows and enter a knowledge base that captures who we are as a business and our goals.
May 10, 2024
So excited to use this app. Installation was a breeze, My potential customers are going to love this!
April 25, 2024
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
March 6, 2024
Incredibly easy to set up, Steve explains how everything works simply yet detailed while making us feel confident using LiveRecover. Our audience loves knowing there is a real human behind the outreach messages. Aleena is very quick in responding to questions and on top of everything! We've seen great early data for recovered sales. Definitely recommend.
Feb. 5, 2024
I was happy with your service but recently they charged me wrongly for multiple transaction almost amounting to $10,000 in revenue and I have been trying to get my money back since 10 days but they haven't responded me in last four days. I am planning to take legal action if this is not resolved and will let you know guys the other way around if it gets resolved as well
Thank you for your review. We're genuinely sorry for the inconvenience caused by the billing mix-up, which stemmed from the multiple transactions related to the redeemed discount code. We had been actively working to rectify the situation since our initial communication. While we acknowledge the delay in our responses during the weekend, we want to clarify that our team diligently processed a full refund on Monday, February 5th, addressing the mistake in the recovered sales. We're committed to making sure our billing communications are perfectly clear from now on. Our goal is to always keep you well-informed and never leave you feeling uninformed. If you have any additional questions or require further assistance, our customer support team is standing by, offering straightforward assistance without any ambiguity. We value your attentiveness in helping us maintain our standards.
Nov. 28, 2023
LiveRecover has been fantastic! We immediately noticed a difference in our returns, and love how easy and straightforward they make setup. Something we wish we found earlier.
Nov. 20, 2023
LiveRecover is an absolute cheat code. In about 4.5 days the recovered sales are over 10x the monthly cost I'm paying for the Pro Plan. This is the most no-brainer thing I've ever done for my brand.
Nov. 16, 2023
LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize. If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.
Nov. 2, 2023
Instant revenue recovery as soon as it went live. Just make sure to fill out the knowledge base thoroughly for their reps.
Oct. 13, 2023
A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.
Oct. 3, 2023
Liverecover has incrementally improved our revenue by texting people at the bottom of the funnel that need their questions answered or a discount to push them to put in their credit card and purchase. It's a win-win, no brainer for us, personal support is valued, and steve/ari give world-class support. we used for www.laticoleathers.com
Aug. 23, 2023
We've been using LiveRecover for the past few months and couldn't be happier with the results. Their team is very responsive answering any questions we had along the way and setup is quick and easy. Once setup is complete, you can set it and forget it. We just onboarded our other brand to LiveRecover as well and excited to watch the revenue come in.
Aug. 18, 2023
This tool is a valuable addition to any growth marketing tech stack, enabling personalized SMS outreach to effectively convert potential customers. Highly recommended!
Aug. 17, 2023
LiveRecover SMS Cart Recovery has been nothing short of a revelation for our business. In a world where the online marketplace is rife with competition and fleeting consumer attention, LiveRecover has managed to stand out as a beacon of innovation and effectiveness. From the onset, the service's integration was seamless, and its user-friendly interface allowed us to navigate effortlessly through its robust features. But beyond the aesthetics lies the true prowess of LiveRecover. What impressed us most was the tangible impact it had. Within a short span, we witnessed the recovery of thousands of dollars in incremental revenue. These were not just numbers on a screen but a testament to the service's intelligent design and targeted approach. LiveRecover's SMS Cart Recovery system doesn't just reconnect with lost customers; it engages them in a way that feels personal and relevant. The messages are thoughtfully crafted, resonating with our brand voice, and striking the perfect balance between persuasion and respect for the customer's space. But the true beauty of LiveRecover is in its adaptability. It doesn't merely fit into our existing marketing strategy; it enhances it, learning and evolving to provide insights and results that are both measurable and meaningful. In an age where customer retention is as vital as acquisition, LiveRecover has proven to be an indispensable ally. It's not just a service; it's a partnership that understands our goals and aligns with our vision. To say that we are satisfied would be an understatement. We are excited for what the future holds with LiveRecover as a partner. For any business seeking to turn a potential loss into a substantial gain, I wholeheartedly recommend LiveRecover SMS Cart Recovery. It's not just a smart choice; it's the right choice.