All reviews

Rating Breakdown

  • 5
    90% (85 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    6% (6 ratings)
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1 / 5 Share

Nov. 26, 2023

Took money after removing app weeks prior. They won't respond to emails. Very unprofessional. I've noticed others complain of the same issue. This isn't a coincidence. This is a shady app.

Using app

22 days

Total reviews

6

Average rating

3.7

Developer Reply

Thank you for your review. We’re sorry to hear about your frustration, but let’s clear the air: no shades or shadows here, just a bit of a mix-up with the billing after you uninstalled the app. Rest assured, we’ve processed your $9 refund within 24 hours of receiving your email on a Sunday evening. We’re on the ball to ensure our billing communications are crystal clear going forward. It’s never our intention to leave you feeling out of the loop. If you’ve got more to say or need further assistance, our customer support team is ready to step in—no shadiness, just straight-up service. We appreciate your vigilance in keeping us in check.

5 / 5 Share

Nov. 20, 2023

LiveRecover is an absolute cheat code. In about 4.5 days the recovered sales are over 10x the monthly cost I'm paying for the Pro Plan. This is the most no-brainer thing I've ever done for my brand.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 16, 2023

LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize. If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.

Using app

15 days

Total reviews

8

Average rating

4.8

5 / 5 Share

Nov. 2, 2023

Instant revenue recovery as soon as it went live. Just make sure to fill out the knowledge base thoroughly for their reps.

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 13, 2023

A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.

Store

Dosaze

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Liverecover has incrementally improved our revenue by texting people at the bottom of the funnel that need their questions answered or a discount to push them to put in their credit card and purchase. It's a win-win, no brainer for us, personal support is valued, and steve/ari give world-class support. we used for www.laticoleathers.com

Using app

2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

We've been using LiveRecover for the past few months and couldn't be happier with the results. Their team is very responsive answering any questions we had along the way and setup is quick and easy. Once setup is complete, you can set it and forget it. We just onboarded our other brand to LiveRecover as well and excited to watch the revenue come in.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

This tool is a valuable addition to any growth marketing tech stack, enabling personalized SMS outreach to effectively convert potential customers. Highly recommended!

Store

JAXXON

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

LiveRecover SMS Cart Recovery has been nothing short of a revelation for our business. In a world where the online marketplace is rife with competition and fleeting consumer attention, LiveRecover has managed to stand out as a beacon of innovation and effectiveness. From the onset, the service's integration was seamless, and its user-friendly interface allowed us to navigate effortlessly through its robust features. But beyond the aesthetics lies the true prowess of LiveRecover. What impressed us most was the tangible impact it had. Within a short span, we witnessed the recovery of thousands of dollars in incremental revenue. These were not just numbers on a screen but a testament to the service's intelligent design and targeted approach. LiveRecover's SMS Cart Recovery system doesn't just reconnect with lost customers; it engages them in a way that feels personal and relevant. The messages are thoughtfully crafted, resonating with our brand voice, and striking the perfect balance between persuasion and respect for the customer's space. But the true beauty of LiveRecover is in its adaptability. It doesn't merely fit into our existing marketing strategy; it enhances it, learning and evolving to provide insights and results that are both measurable and meaningful. In an age where customer retention is as vital as acquisition, LiveRecover has proven to be an indispensable ally. It's not just a service; it's a partnership that understands our goals and aligns with our vision. To say that we are satisfied would be an understatement. We are excited for what the future holds with LiveRecover as a partner. For any business seeking to turn a potential loss into a substantial gain, I wholeheartedly recommend LiveRecover SMS Cart Recovery. It's not just a smart choice; it's the right choice.

Store

KITSCH

Using app

About 2 months

Total reviews

25

Average rating

4.6

5 / 5 Share

Aug. 9, 2023

LiveRecover is a great app that I would highly recommend. We are continually impressed with the results. We see sales each month recovered through their personalized abandoned cart recovery and customer centric approach. Steve and the team are the best!

Store

Rumored

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

LiveRecover has proven to be a priceless resource for our business. The ROI each month is extremely high, and our AOV through LiveRecover tends to be significantly higher than our standard site AOV. As a vaporizer brand, we are subject to SHAFT rules and regulations and have had a lot of trouble with different SMS carriers in the past. Every other platform has simply told us "sorry, there's nothing we can do" when SMS carriers have shut our brand down. The LiveRecover team is the first platform that has been a true partner to us through these issues. When their carrier shut our brand down, the LiveRecover team went to bat for us, found a completely new carrier, and was able to set our account back up within a few months. They did all the research and legwork to find and start working with this new carrier, which we could not be more grateful for! Our team here at Ooze only has glowing, positive things to say about using LiveRecover and the support they've provided us. It is SO simple to use, their team literally does everything for you. If I could rate this service higher than 5 stars, I would!

Store

Ooze

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 25, 2023

Amazing customer service! This app has helped me so much. I can not run my store with out it! Its a must have!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2023

From their exceptional customer service to their efficient account management, they have proven to be an outstanding partner for our business. Their personable approach has made every interaction a pleasure, and we truly appreciate the level of attention and care they invest in understanding our needs. One of the most impressive aspects of working with Liverecover is their performance. Their services yield results. Period. And the clarity of their data reporting ensures we are always well-informed about our progress. Furthermore, after past experiences with other companies engaging in questionable customer acquisition practices, Liverecover stands out as an ethical and trustworthy partner. Their professionalism, effectiveness, and commitment to integrity make them an asset to our company. We highly recommend their services to any business seeking a reliable and results-driven solution.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 19, 2023

You can't go wrong using LiveRecover! This app is an absolute game-changer, and its pricing plans are fair for every business size.

Store

eladay

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2023

Effective order recovery solution. Intuitive dashboard and customization. Really great customer service.

Store

nood

Using app

About 1 year

Total reviews

5

Average rating

3.4

5 / 5 Share

May 24, 2023

Excellent service and very effective app for recovering checkout abandonment buyers. For the past 30 days our recovery rate is 19.3% and LiveRecover has helped us generate thousands of dollars of additional sales. I recommend trying them.

Using app

About 1 year

Total reviews

15

Average rating

5.0

5 / 5 Share

April 28, 2023

One of the BEST APPS ON SHOPIFY! Fully Automated .. Non obtrusive... Easy to install and then they handle the rest! This app pays for itself!! Dont believe it? Go to TrainingMask.com or BullyChews.com and abandond your cart... You will get an recovery SMS with a Discount! Love this app!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2023

Very impressed with the results. Highly recommend this app. You'll start seeing incremental sales immediately. They're recovering 18% of our abandoned carts with very minimal effort to set things up. Great customer service too.

Store

Gnome

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2023

This app has been great for us and the team is always very responsive when we have questions or need updates.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2023

Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.

Using app

About 1 year

Total reviews

5

Average rating

4.8