vyg.ai | Unified Commerce

LiveRecover has proven to be a priceless resource for our business. The ROI each month is extremely high, and our AOV through LiveRecover tends to be significantly higher than our standard site AOV. As a vaporizer brand, we are subject to SHAFT rules and regulations and have had a lot of trouble with different SMS carriers in the past. Every other platform has simply told us "sorry, there's nothing we can do" when SMS carriers have shut our brand down. The LiveRecover team is the first platform that has been a true partner to us through these issues. When their carrier shut our brand down, the LiveRecover team went to bat for us, found a completely new carrier, and was able to set our account back up within a few months. They did all the research and legwork to find and start working with this new carrier, which we could not be more grateful for! Our team here at Ooze only has glowing, positive things to say about using LiveRecover and the support they've provided us. It is SO simple to use, their team literally does everything for you. If I could rate this service higher than 5 stars, I would!

Amazing customer service! This app has helped me so much. I can not run my store with out it! Its a must have!

From their exceptional customer service to their efficient account management, they have proven to be an outstanding partner for our business. Their personable approach has made every interaction a pleasure, and we truly appreciate the level of attention and care they invest in understanding our needs. One of the most impressive aspects of working with Liverecover is their performance. Their services yield results. Period. And the clarity of their data reporting ensures we are always well-informed about our progress. Furthermore, after past experiences with other companies engaging in questionable customer acquisition practices, Liverecover stands out as an ethical and trustworthy partner. Their professionalism, effectiveness, and commitment to integrity make them an asset to our company. We highly recommend their services to any business seeking a reliable and results-driven solution.

You can't go wrong using LiveRecover! This app is an absolute game-changer, and its pricing plans are fair for every business size.

Effective order recovery solution. Intuitive dashboard and customization. Really great customer service.

Excellent service and very effective app for recovering checkout abandonment buyers. For the past 30 days our recovery rate is 19.3% and LiveRecover has helped us generate thousands of dollars of additional sales. I recommend trying them.

Great app and customer service. It's significantly helped us recover our AB checkouts. A bit costly but worth it, I highly recommend it.

Charged after deleting app. Poor customer service experience. Low transparency regarding charges. LiveRecover appears to be attributing more conversions to themselves than is appropriate.

LOL. Firstly customer service is garbage. Won’t respond to any customer I complaints. I have recently noticed that they are trying to claim “conversions” as their own when in fact customers are placing orders using store credit, coupons not related to the ones they generate and they are charging me commission. I’m sorry but if you text a customer and they don’t end up using the coupon you provide and place an order YOU ARE NOT ENTITLED TO COMMISSION. This app is a scam. I would stay away unless you want to monitor every transaction.

Terrible customer service, I was charged $99 again after I deleted their app a long time. I already asked to cancel the subscription. I emailed them and heard nothing back. Refund my money!

I used this app to assist with SMS convos and recover carts. Their automatic go to is to just give everyone discounts, which is just so lazy. That's not helpful to not only take margin from us AND offer discounts to a customer. Not every conversation reply needs to be "oh hey let me just give you a discount" In fact ZERO of the orders were recovered without the use of a discount. But to make matters worse, I am trying to cancel our subscription with this app, and they have NO way to do this! And no way to contact support to cancel. Just irritating.

Easy to set up, and you see results right away. We were nervous about having outside agents texting with our customers, but they give you a section where you can write notes and explain how to address common questions, and the agents generally do a good job referencing this and providing good info. There's A/B testing options and more data you can drill into if you want to explore types of offers. Definitely worth giving a try if you have been curious about SMS abandoned carts!

I was charged while still on a free trial. After emailing customer service (Cody) several times I have not received any response regarding my refund. ***Updated Review Dennis did reach out to me and was able to sort out the refund. I still feel there should be some transparency with the trial period and charges upon activating the account.

Got my first recovered sale within minutes of installing! The process and installation are very easy and create a meaningful flow of additional business - people who would have otherwise walked away. Thumbs up.

This app is probably the best text message cart recovery out there. 24 hour support and 24 hour real communication with customers is a game changer - seriously helped our cart recovery increase and bring a ton of extra revenue to our business. I seriously recommend this to any business on shopify - small or large as the potential to make money is so great since so much is left on the table with emails

I had a lot of abandoned cart issues and wanted to integrate an app that could help we with that. Within a day LiveRecover recovered a large abandoned order and consistently recoveres them for my shop! The live agent chats with my customers is great! All my customers seem to be happy to receive a text and are grateful for the discount offer!

Long a time user of LiveRecover, excited to see them on the Shopify app store. I'm not the type of person that ever leaves reviews but this app works magic. Our store presents an unusual challenge since our goods are considered hazardous our shipping labels can cost customers up to $40, because of this we have a 49% cart drop off. LiveRecoer recovers success rate is about 8x what we see on email recovery, plus any purchase we get through them costs us less than a purchase from Facebook. Highly recommend checking them out.

Love LiveRecover! Set it and forget it.... until you see those orders come in! What I really love is when customers respond to the texts a real-human answers back. No bots!

We've been with LiveRecover for a year - and its one of my favorite apps. We love it, our customers love, it prints us money and the LiveRecover team is awesome. Whats there not to love? Our customers feel like they have a brief but direct and extremely personal line directly to our team - which sways them over to make the purchase decision. Love love love.

We've been thinking of having our customer service team text customers and then we found LiveRecover. I really couldn't be happier with it. The platform is excellent. Our company is VERY focused on our brand and customer interactions and the LiveRecover reps were EXTREMELY attentive and responsive. The setup was virtually none. I had the app connected & fully functioning in about 5 minutes, with no credit card and a free trial. If there is one app you can literally add to you store in 5 minutes and make more money, this is it. No creating emails or anything. Really satisfied :)