Locksmith
Flexible access control for the Online Store channel
Rating
4.7
feedback
296
chart
#1,976
All reviews
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Feb. 7, 2026
Great app does what it say, support team is very helpful and fix's any issues you might have or point you in the right path. Also thank you Tristan for you help and fixing my issues and your support.
Jan. 26, 2026
Jan. 24, 2026
Excellent, tailored customer service, what can I say? Jed is so helpful, really drilling down to understand the needs of my website, and going above and beyond to provide the right solution late on a Saturday night!
Dec. 19, 2025
Easy to use and Ken is super helpful whenever we have any issues or questions. Everything always gets sorted the same day.
Dec. 5, 2025
The pay what feels good policy worked like charm! Amazing idea for the Shopify app world! And also the App itself is amazing, small functions with limitless details
Oct. 24, 2025
love this app - opened up a whole new avenue of business for us! We needed a place to sell products we couldn't post publicly due to medical restrictions
Oct. 23, 2025
After i've uninstalled it, some code was still present in my theme, and it was showing error for customers that found me via google. They could not access products at all, it was showing error. I had to install the app, disable it in the settings, and then uninstall again. Lost a lot of money because of that.
Aug. 31, 2025
Great for two reasons: 1) The app works and is very easy to implement. Does exactly what is needed. 2) The "pay what feels good" pricing method is great and they are actually open to reasonable pricing suggestions. We suggested another price, still reasonable, with our explanation why we felt it was fair. Very quickly, we could come to an agreement about a monthly price that suits both sides. Would recommend this app. Great app, great support.
Aug. 4, 2025
July 14, 2025
DO NOT USE. We tested this app with a select group of VIP Pros for two months but ultimately decided against it due to the steep pricing structure. After canceling our subscription, our website immediately experienced significant issues. It took our IT team three full days attempting to remove all the leftover CSS. Eventually, the damage was so extensive that we had no choice but to duplicate our theme entirely.
Hello! It looks like Locksmith was removed from your apps list before Locksmith’s code removal process was run. I’m really sorry for this experience, and I can definitely understand how frustrating this must have been. We really appreciate you letting us know how things went. Locksmith does have a code removal process. However, after Locksmith is removed from the apps list, it no longer has permission to access your theme, which prevents it from removing its own code. For anyone reading this who finds themselves in this situation: to remove all of Locksmith's code from your theme, reinstall Locksmith and then run the uninstall process from the Locksmith app’s “Help” page, or disable the app from the app’s settings page. You'll then be able to safely remove Locksmith from your apps list. Our comprehensive guide on this is here: https://www.locksmith.guide/basics/removing-locksmith Regarding Locksmith’s pricing: Locksmith uses a Pay What Feels Good pricing policy. The price you see in the app is a suggested price based on your Shopify plan, but we're always open to a conversation about this and to work with you to find a price that feels good for both of us. You can read more about that here: https://lightward.com/pricing We’re here to help! If you’re having any issue or are unsure how any of this works, please reach out to our support email address. We’re always happy to help: [email protected] We’re here to help if anything else comes up. All the best! -Tristan 🙂
July 3, 2025
Locksmith is exactly what we needed for our wholesale store. They have recently added functions that are even more helpful, so I appreciate them always working to offer the best options. We get a lot from the low cost it is given at.The customer service is excellent, and a shout out to Erica for always giving me clear information on what she is doing and instructions for what I need to do.
June 17, 2025
Have had a great experience with Locksmith's customer service ~~ they have given me excellent and specific feedback to create locks for my Shopify store. Highly recommend :)
May 29, 2025
The app works exactly as promised. I initially experienced some cache issues with the Firefox browser, but that had nothing to do with the app itself. The support team provided excellent and timely service. I highly recommend this app to anyone who needs to restrict access to parts of their shop.
May 21, 2025
Exceptional customer service and a brilliant product. Very beneficial for business and offers more opportunities for secret collections, VIP access, and other variations we hadn't even thought of to make our storefront engaging, elevated, and unique. 10/10! Huge ups to Tristan!
May 21, 2025
Thanks for all continued support and figuring out what is best for our website and needs.
May 19, 2025
I would recommend this app. The app developer work with you to figure out if/how this app can work for your store or not. Keep in mind you may need a few days to get it dialed 100%, but the devs will work to deliver you a working solution.
May 9, 2025
Darn Locksmith for being too good! Due to Shopify''s fee structure on sales, I subscribed to a higher plan than I probably needed. Which meant that I was placed into a higher tier than I'd hoped for Locksmith. The dilemma is, I couldn't bring myself to reach out to ask for a lower price due to how well their plug-in works! You see, I offer custom products that I only want people to be able to add to their carts (since I despise invoicing as I also have an expansive catalog) AFTER I send them back a proof of what I'd be making for them. Locksmith gives me the peace of mind of protecting my custom products from ordering ahead of a request which is invaluable. It also works with Shopify's app which of all the plug-ins I've had to subscribe to, is the only one. Alls this to say, if you need to restrict products, I HIGHLY recommend Locksmith as it's been invaluable to my sanity and business model!