All reviews

Rating Breakdown

  • 5
    94% (536 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (13 ratings)

Reviews with Text

  • 95% (543)
Review RSS Feed Review RSS Feed

1 / 5 Share

Feb. 11, 2026

dont use this app they will leave old code blocking your site

Using app

15 minutes

Total reviews

2

Average rating

1.0

5 / 5 Share

Feb. 9, 2026

Ruby has helped us with installing the B2B Lock app, creation of customer tags and correction of the linked pages. She was really quick to response and we appreciate that!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

We had very good experiences with BSS Lock and constantly enjoy new features that enhance our websites. We would like to thank Lux for their first-class support.

Using app

4 months

Total reviews

4

Average rating

5.0

1 / 5 Share

Feb. 5, 2026

Terrible experience, don't use.

Using app

8 days

Total reviews

3

Average rating

3.7

Developer Reply

This is Kathy, Customer Support Lead. Thank you for sharing your feedback. I’m truly sorry that your experience with our app did not meet your expectations and led to frustration. This is not the experience we want any merchant to have when working with us. Your feedback has been taken seriously and shared with our team so we can continue improving both the product and the way we support our merchants. I’m personally reaching out to you via email to better understand your experience and see how we can make this right. I sincerely hope we have the chance to listen and support you in a way that feels more helpful and reassuring. Thank you again for your feedback. I truly hope we will have the opportunity to reconnect and support you better.

5 / 5 Share

Jan. 26, 2026

Amazing App, B2B fully functional with cheap price and great support, i had 3 problems with my theme not working with the app and they fixed it super fast. 5 Stars, quality all around

Using app

22 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Great app and great support ! - The app block the prices for unregistred visitors. & shows the prices that we want for the different customers in different countries. - Works well with my shopify template. - The support always answer the questions fast, and real people.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

They are incredibly responsive, helpful support team and they make changes according to desire requirements in the site

Store

Monteed

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Great app, great support from our support agent Lux who's been quickly reactive and helpful.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2026

We needed a way to run wholesale properly: restrict access to verified retailers, hide wholesale pricing from the public, and streamline approvals. BSS B2B Login/Lock & Hide Price delivered on all of it. Standout features: - Locked access so only approved accounts can enter - Hide price until login - A custom wholesale registration form we could tailor to our needs - Automation + customer tags that keep customer management organized and easy Plus, their customer service is absolutely out of this world — fast responses and real solutions. Big shout-out to Ruby and Hannah for being consistently amazing. Highly recommend! :)

Using app

About 1 month

Total reviews

3

Average rating

5.0

1 / 5 Share

Jan. 1, 2026

Using app

Almost 5 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi dear, Thank you for taking the time to leave a rating. We noticed that your review was submitted without any comments, so unfortunately we are unable to understand what may not have met your expectations. We genuinely care about every customer experience and take all feedback seriously, especially when something does not feel right. Our goal has always been to provide clear support, reliable service, and real value to our customers. If something did not work as expected, we truly want to make it right. We would really appreciate it if you could share a few details with us so our team can understand the situation and improve, not only for you but for future customers as well. Please feel free to reach out to our support team at any time. We are always here to listen, help, and ensure you have the best possible experience with us. Thank you again for your time!

5 / 5 Share

Dec. 22, 2025

BSS B2B Lock worked exactly as I was hoping it would to address 2 specific needs: providing a custom lock screen in both English and French that restricts all aspects of the site from the public (our Shopify site is for existing clients only) and also restricting collection cards to only be visible to specific clients. I was also able to set up restrictions so that specific collections would be visible/hidden depending on which state/province the users are logging in from. The support team was also extremely helpful, answering all my questions very quickly and completing any custom requests on my behalf often in the same day. Very happy with the service BSS B2B Lock offers!

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience with us. We are really glad to hear that BSS B2B Lock fits your store’s needs so well and helps you manage access and visibility exactly the way you wanted. It also means a lot to know that our support team could answer your questions quickly and take care of your requests for you. Your satisfaction truly motivates our team. Please feel free to reach out anytime if you need support. We are always happy to help ❤️

5 / 5 Share

Dec. 16, 2025

muy buen interes y disposicion en dejar nuestros puntos resueltos

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

¡Muchas gracias por tu comentario! Es genial saber que nuestro equipo pudo asistirte de manera efectiva y que nuestro soporte fue útil. Tu reconocimiento realmente significa mucho para nosotros. No dudes en contactarnos en cualquier momento si necesitas más ayuda. ❤️

5 / 5 Share

Dec. 10, 2025

App works well. Support is very helpfull and reacts fast.

Store

p!kster

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad to hear that the app is working well and that our support team could assist you quickly. Please feel free to reach out anytime if you need further help ❤️

5 / 5 Share

Dec. 9, 2025

The customer service and support that you get from this app is outstanding. I had some conflicts with other apps and the tech support team in the customer service worked quickly and diligently to fix all of the issues. No better team to have on your side.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your feedback! We’re thrilled to hear that our support team could help resolve the issues quickly and effectively. Your kind words mean a lot to us and motivate our team to keep providing the best service possible. Please feel free to reach out anytime if you need further assistance ❤️

5 / 5 Share

Dec. 9, 2025

Currently using the price lock feature, I find it easy to set up, and the support provided by Agent Hill has been prompt and effective in addressing technical matters and any enquiries.

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback. We are glad to hear that the price lock feature has been easy to set up and that our support team could assist you promptly with your technical questions. Your feedback is truly appreciated. Please feel free to reach out anytime if you need further assistance ❤️

5 / 5 Share

Dec. 8, 2025

Nice work

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

Excellent Lock APP and support from BSS Commerce team - thanks for help Anne, Louis and Quan.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback. We’re glad to hear that you’re happy with the app and our support. Anne, Louis, and Quan will be happy to know their help made a difference. Please feel free to reach out anytime if you need further assistance ❤️

5 / 5 Share

Nov. 26, 2025

We hide specific products to specific roles identified in the backend and it works perfectly for our operation!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad to hear that the app works perfectly for hiding products for specific roles and supports your operations smoothly. Please feel free to reach out anytime if you need further assistance ❤️

5 / 5 Share

Nov. 26, 2025

Very quick help. Thank you.

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We’re glad we could assist you quickly. Please feel free to reach out anytime if you need further help ❤️

5 / 5 Share

Nov. 25, 2025

App works really well. Customer service is quick to respond and helped me get exactly what I needed. I would definitely recommend if you were needing a more complicated solution to your website with certain customers and products!

Using app

5 days

Total reviews

21

Average rating

5.0

Developer Reply

Thank you for sharing your experience! We’re glad the app could meet your needs and that our support team was able to help you get everything set up exactly right. Your recommendation is truly appreciated. If you ever need any further assistance, we’re always here to help ❤️