B: B2B Lock Password Protect
BSS: B2B Lock Password Hide Price - Shopify App Store
Rating
4.8
feedback
589
chart
#767
All reviews
Rating Breakdown
Review RSS Feed
April 25, 2023
Really awesome app and even more amazing customer support team. Really went above and beyond to solve the problem for my store.
Thank you so much for your 5 star rating! We are so glad that you found our customer support team amazing. We always strive to go above and beyond to ensure that all our customer's problems are solved. Thank you again for taking the time to leave your positive review.
April 21, 2023
We needed an app that would require a passcode to view certain collections. Fairly easy to install.. had a bit of a hiccup but the B2B team fixed it immediately. Very happy with the app and service.
Thank you so much for the 5 star rating! We are thrilled to hear that our app was easy to install and that our B2B team helped to fix the hiccup you encountered quickly. We value your positive feedback and thank you for your kind words!
April 21, 2023
It was an extremely good experience to use this app. The customer service is super nice as well. They guide me step by step, so that I can set up everything I want perfectly.
Thank you so much for your 5 star rating! We are thrilled to hear that you had an extremely good experience using our app, and that the customer service was super nice to help you make the setup perfect! We really appreciate your kind words!
April 20, 2023
We're using B2B Login/Lock & Hide Price on our Shopify store and they've exceeded our expectations. Not only was the app easy to use and effective, but the customer service was outstanding. Their level of dedication and support was impressive and made my experience with the app even better. I highly recommend this app!
Thank you so much for your kind words and 5 star rating! We're delighted to hear that the B2B Login/Lock & Hide Price app not only exceeded your expectations, but also that we provided outstanding customer service. We are truly grateful and appreciative of your positive feedback. Thank you!
April 17, 2023
This app has become an indispensable part of our shop's daily operations. It's incredibly user-friendly and straightforward, and has helped us optimize our workflow in countless ways. What really makes this app stand out is the exceptional customer service. The support team is unfailingly responsive, adaptable, and adept, and has consistently supported us with any issue or query we've had. Their level of commitment to customer satisfaction is truly exceptional. They make it clear that they genuinely care about their users, and are always willing to go above and beyond to ensure that we're getting the most out of the app.
Thank you so much for your kind words and your 5 star rating! We are so glad to hear that the app has become an indispensable part of your shop's daily operations and that it has helped you optimize your workflow. We are especially grateful for your feedback about our customer service team - it is wonderful to know that our level of commitment to customer satisfaction is making a difference for you. We really appreciate your feedback and hope it continues to be a great experience for you!
April 14, 2023
Great app, very intuitive and absolutely integral to our shop's functioning. I especially want to emphasise the absolutely excellent customer service. They are consistently highly responsive, flexible, and skilled, and support us with pretty much any issue. My experience definitely exceeds expectations.
Thank you so much for the 5-star rating! We are very happy to hear that you find our app very intuitive and absolutely integral to your shop's functioning. We are very glad to hear that the customer service is excellent and beyond expectations. We are grateful that you have had such a positive experience with us!
April 12, 2023
Great app that is easy to use & understand. The customer service of this company is top-notch and issues that may arise are quickly resolved.
Thank you for your 5 star rating! We are very pleased that you found our app to be easy to use and understand, as well as that you experienced top-notch customer service which resolved any issues. We truly appreciate your kind feedback.
April 12, 2023
Excellent customer service. They really helped me solve all the problems I was facing with the app and did some custom configurations too. Special mention to Ms. Joy Nguyen for helping me with my ticket.
Thank you for your kind words! We really appreciate your rating and are glad to hear that our customer service team was able to assist you with your issue. Again, thank you for your feedback and we hope you have a great experience with the application!
April 12, 2023
At the first stage, we started using only three applications (B2B/Wholesale Customer Portal, B2B Login/Lock & Hide Price, B2B Portal/ Net Terms), which allow us to completely solve the problem of creating a portal for wholesale customers. Very rich set of tools :) Intuitive rules setting, the same for all tools. Well, a special thank you to the technical support :) Emma and Dao Van Phu, after 7 years of working with Shopify apps, we can say that you are the best!!! Fast, specific and as attentive as possible to the needs of the client. Thank you very much.
Thank you so much for your 5-star rating! We are thrilled to hear that our suite of three apps, B2B/Wholesale Customer Portal, B2B Login/Lock & Hide Price and B2B Portal/Net Terms were so successful in completely solving your issue with creating a portal for wholesale customers. We are grateful for the hard work and dedication our agents have brought to you. Thank you again for your support. We really appreciate it!
April 6, 2023
Excellent customer service and help solve the problem very quickly. They also helped do custom configurations.
Thank you so much for your five-star rating! We are thrilled to hear that you had excellent customer service and your problem was solved quickly. We appreciate your kind words about our help with custom configurations. We thank you for your support!
April 3, 2023
Aplicación 100% fiable y segura cumple con las necesidades y mas, al instalar la APP se tuvieron algunos errores y no funcionaba bien, lo que entiendo ya que cada tema o personalización es diferente. Pero gracias a la atención brindada por Jolie Nguyen quien hizo un magnifico trabajo revisando los problemas y transmitiendo mis necesidades al técnico Le Trung Dong y Nguyen Van Huan quien sin duda supo solucionar todos los inconvenientes y supo programar y plasmar mis necesidades. Sin duda la aplicación es buena, pero no seria tan buena si no contara con un soporte técnico tan bueno. Recomendado 100%
Thank you for your 5 star rating! We are very happy to hear that you have benefited from our 100% reliable and secure application and appreciate your kind words. We are really glad to know that our technicians have met your needs and did a great job. Your satisfaction is always our top priority and we will keep working hard to bring more value to your experience.
April 3, 2023
June from B2B login/Lock & hide price is very helpful. I contacted the customer service several times and they were very fast.
Thank you so much for your kind words and 5-star rating! We're glad to hear that B2B Login/Lock & Hide Price was helpful and you had a great experience when contacting customer service. We really appreciate your support!
March 30, 2023
Good job BSS team! Thanks so much to my support agent Joy Nguyen and dev guys Cao Xuan Cuong, Le Trung Dong, Hoang Van Tien, Pham Van Quyen who quickly resolved my issue. More specifically, I have some questions about the 2 apps and Joy Nguyen gives me answers well. Then, I have some difficulty in restyling the force login page and login age, as well as registeration page too. Then I contact Joy and receive the reply that the dev team can customize for free if I can give then detailed mockup design of my expectation. Why should I hesitate to do that? Of course I am willing to send them my mockup design so that they understand what I want, and they come back to me with very good result. You guys can go into my page and see that the pages are so nice! I love it! BSS app is quite friendly to use and functional also. You guys are great: You have amazing support team and good app. You can grow your service and sales more for more customers. I am more than happy for this customer support! They are patient, friendly, supportive and cute! I don't usually write reviews but BSS support team gives me a second thought about this time. i will continue collaborate with you guys and if I may have any further issues, I will be more than happy to come back to you guys again.
Thank you so much for your 5-star rating! We here at BSS team are so glad to hear that you were happy with what our support team and dev guys did for you. It's always our top priority to make sure our customers have the best experience. We're very pleased to hear you've gone ahead and taken a look at the force login page and login age as well as the registration page! We'll continue working hard to provide our customers with great service and satisfaction. Thanks again for your review!
March 29, 2023
We have been using both the B2B Wholesale Solution and B2B Login & Lock access apps, and we have been blown away by their efficiency and effectiveness. These apps have helped us to streamline our wholesale operations, improve efficiency, and save a significant amount of time. What really sets these apps apart, however, is the outstanding service we have received from their team. Jena, the supporter, and Dong Le Trung, the developer, have gone above and beyond to provide us with personalized support and guidance to help us make the most of the apps' features. They have been incredibly responsive to our queries and have helped us to solve any issues that have arisen quickly and effectively. Overall, we would highly recommend these apps to anyone looking to develop their wholesale business. In particular, if you are looking for an app that can help you to streamline your operations, save time and money, and provide good customer support, then the B2B Wholesale Solution and B2B Login & Lock access apps are definitely worth considering.
Thank you for your 5-star rating and for your thoughtful review! We’re truly humbled and grateful for your kind words and we're so glad that our apps and services have been able to help you streamline your wholesale operations, improve efficiency, and save significant amounts of time. It's great to hear that our team has been able to provide you with personalized support and assistance as well. We look forward to continuing to work with you in the future.
March 27, 2023
Terrible customer support. I uninstalled the app 7 hours ago and the apps is still functioning on my site (even though I uninstalled it). As a results users are unable to access my site. 7 hours after I contacted the app support nobody came back to me, so basically I wasted the whole working day with users not being able to access my site just because the app can´t be uninstalled and the support team is not coming back to me whatsoever regarding this issue. Even Shopify support was not able to help on this one and told me that basically, I depend on the B2B Login/Lock & Hide Price dev team to solve this issue, which seems to be a ghost team.
We are so sorry for the delay as we are in a different time zone (GMT+7) and you contacted us in the evening of ours. On behalf of the team, we are so sorry for your experience. We sincerely appreciate you letting us know about the problem you encountered. We guessed that you removed the app from your app list without disabling the app code on your theme (We attached the document in the app already: https://wiki.bsscommerce.com/docs/spf-b2b-login-access-management-app/general/uninstall-the-app-properly-without-leftover-code/). This experience is in no way what we've intended. Again, we're really sorry. To make this up to you, we'll access your theme and remove all the leftover code. Also, our agents will keep you updated shortly. Should anything else arise, please reach out to us at [email protected] and our agents will be right there. Many thanks for your patience.
March 27, 2023
We are very happy with the application. At first we didn't understand how to use it and it didnt comply to our shopify theme, but the support is amazing. Jolie Nguyen and the technician's (Nguyen Xuan Hoang and Cao Xuan Cuong) helpt us every step to set up everything to work perfectly. They made all the changes we needed and even made the look and feel of there options fit well with our website. We also have the add on app Wholesale Solution and the same story for that application. The good service team makes it work so easy. So we really recommend using there applications.
Thank you very much for your wonderful 5 star rating! We're delighted that you enjoyed working with our agents. It's wonderful to hear how our support team were so helpful and were able to customize the applications to fit nicely with your website. We really appreciate your recommendation! Thank you!
March 25, 2023
The app works flawlessly. We were looking for an app that hides our prices as long as the customer was not logged in. With this app we finally found a solution. The installation was very easy. Thanks to the help of Nguyen Tien Hau and Cao Xuan Cuong, we were able to resolve the last technical issues. Thank you very much!
Thank you for the 5 star rating! We are very pleased that the app works flawlessly for you and that you were able to find a solution to hide your prices. We are also grateful for our agents' help in resolving technical issues and ensuring easy installation. Your feedback is invaluable and we appreciate your support!
March 24, 2023
The app pretty much does what it is supposed to, but that is also kind of expected. What's not as expected is the amazing support interactions with Joy Nguyen and the technicians Hoang Van Luan, Nguyen Quoc Cuong, Trinh Viet Anh. Whatever issue I found on the way they made sure to fix as fast as possible. Sometimes it was a challenge being is widely different timezones while bouncing emails back and forth but the team always delivered. I would recommended this to anyone.
Thank you for your 5 star rating! We are so glad to know that you were happy with our amazing support interactions with our support agents. We appreciate the effort you put into working with us, despite the challenge of being in different time zones. We sincerely thank you for your recommendation, and we hope you enjoy using our app even more!
March 21, 2023
This app is exactly what we needed for certain areas on our site. We had to contact support to get help with our custom theme and get it looking how we wanted. Joy Nguyen and the technician Nguyen Van Huan were amazing. They immediately logged in and fixed everything, answered my questions and giving me enough information for our team to make changes ourselves in future. I have used the app for a week now and it performs well. I am reassured that the support is so responsive.
Thank you so much for the five-star rating! We are delighted to know that our application met your exact needs, as well as that our customer support team was so responsive and helpful. We appreciate your feedback, and we'll continue working hard to deliver you great experiences. Thanks again!
March 21, 2023
Emma and her technician Cao Xuan Cuong worked very efficiently to address my issue. I am presently surprised with great customer support I received.
Thank you so much for your 5 star rating! We are so happy that our agents were able to address your issue efficiently. We are so pleased that you had a great experience with our customer support. Thank you for your kind words. We hope to continue to provide you with excellent support.