All reviews

Rating Breakdown

  • 5
    95% (520 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (9 ratings)

Reviews with Text

  • 96% (525)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 8, 2023

The app works great! It doesn't work with every theme right out of the box. But after pinging their support, they had a developer integrate the plugin with our theme for free. And support staff was very professional and did an excellent job!

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your 5 star rating and for taking the time to write such a thorough review. We are delighted to hear that our app works great and that our support staff did an excellent job. We appreciate your feedback and are grateful for your support!

5 / 5 Share

Nov. 23, 2023

Sehr guter und schneller Support

Using app

8 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 18, 2023

Full-featured app, fast, attentive customer service

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 16, 2023

Great App

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 15, 2023

I found this app just this year and it works great! I recently changed the theme on our site and had an issue with the app uploading to the new theme. June in customer service was prompt to address the issue and fix it right up for us, after gaining collab access to the site. I really like the applications functionality as our business works with professional nutrition brands that have different kinds of restrictions on their registered or trademarked products. The hide pricing, login required, and a few other functions make my life a lot easier. Looking forward to using more of its functions as time goes on and as we expand our own brand reach. I would recommend this app for sure!

Using app

9 months

Total reviews

4

Average rating

4.3

Developer Reply

Thank you for your 5 star rating and kind words! We are really grateful for your review and are glad that you are finding our application's functionality helpful for your business. It was our pleasure to help you move the app to your new theme and we look forward to your continued use.

5 / 5 Share

Nov. 9, 2023

GREAT ! Over and beyond with their customer service

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 6, 2023

Excelent app, the only one that worked for purpose! Customer service also very responsive!

Using app

6 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 6, 2023

Seit einiger Zeit nutze ich diese App. Sie funktioniert super. Danke! Was ich besonders hervorheben möchte ich ist der Support. Bei jedem Theme Update habe ich ein wiederkehrendes Problem, und immer bekomme ich zeitnah, unkompliziert geholfen. Das ist wirklich toll.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

1 / 5 Share

Nov. 5, 2023

I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.

Using app

25 days

Total reviews

4

Average rating

2.0

Developer Reply

Hi there, We are so sorry for the experience that you are facing with our app. Upon careful examination of the SHOP app policy from Shopify article, we've identified that the use of apps with access control is restricted, and unfortunately, our B2B Login & Lock Access app is listed within their list. We genuinely understand the unique challenges faced by small business, and we are here to assist you the best we can. This is quite an unexpected issue which is out of our hands so hopefully our explanation will clear your misunderstanding on our app and revise your experience. If you have any further concerns or questions, don't hesitate to contact us at [email protected]. Thank you so much for your understanding!

5 / 5 Share

Nov. 2, 2023

I recommend this app if you want to hide prices based on your customer’s tag. Also the customer service is always helping you.

Using app

28 days

Total reviews

13

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

5 / 5 Share

Nov. 2, 2023

So far i am impressed with the super quick customer service when setting up the app and fixing the issue i came across :)

Using app

38 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!

4 / 5 Share

Oct. 30, 2023

Great customer service that helped us resolve our issues in a timely fashion.

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 30, 2023

People should just abandon other similar apps and switch to this. First of all, and most importantly, fast in response. They solved all my troubles and even assisted me with those that were unrelated to this app. A big thumbs up. 101% recommended. I sincerely thank June for her helping hand.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

I recently had the pleasure of working with Joy and Jennie from BSS Ecommerce, and I couldn't be more thrilled with the level of assistance and support they provided. I faced a significant challenge in configuring my online business's "Login To Access Pages" feature. Thankfully, Joy and Jennie came to my rescue, making the entire process seem effortless. What stood out to me the most was their expert guidance. They took the time to understand my business needs and offered tailored solutions that perfectly aligned with my objectives. Their knowledge and expertise were invaluable in determining what would work best for my situation. Without their help, I could not have successfully implemented this crucial feature. Joy and Jennie's dedication to helping me achieve my goals was evident throughout our interactions. They were patient and responsive and went above and beyond to ensure that I understood the configuration process clearly. Their support made a difference, and I am incredibly grateful for their assistance. I wholeheartedly recommend the BSS Commerce app, particularly for those who wish to safeguard their products from prying eyes. Joy and Jennie's expertise and willingness to assist are a testament to the quality of service you can expect from this team. If you're looking for a solution to lock your products and need exceptional support, I highly recommend contacting them. Thank you, Joy and Jennie, for your outstanding help and for making my experience with your app fantastic!

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 22, 2023

Excellent and fast solution provided! I can recommend! App is working smoothly so far.

Using app

About 2 months

Total reviews

6

Average rating

5.0

1 / 5 Share

Oct. 22, 2023

installed it and messed up my SHOP pay options..

Using app

About 11 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you faced with our app. However, our app cannot work along with the Shop function since our app provides functions like access and passcode control. In the meanwhile, according to the Shop's policy, they won't be able to work with such features. Again, we are so sorry for the situation but this seems to be a misunderstanding. Hopefully you can have another look here and revise your experience. In case you need any support from our team, don't hesitate to contact us [email protected] for the best assistance. All the best, Jonas

5 / 5 Share

Oct. 19, 2023

There's nothing wrong with the app, it just turned the store into something much more professional for me

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

This app has been a great solution to providing exclusive access and other hidden pages to our customers. The customer service is also friendly and quick to respond. We have had no issues with the app to date, and would recommend!

Using app

3 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!

5 / 5 Share

Oct. 10, 2023

One of the best support in Shopify and great app, it delivers what it promises and is easy to use

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at [email protected] and our agents will be right there. Wish your business all good!