Loloyal: Loyalty & Referrals
Shopify loyalty program, rewards program, loyalty app smile
Rating
4.9
feedback
1,068
chart
#571
All reviews
Rating Breakdown
Review RSS Feed
Oct. 10, 2023
😊🌟 Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. 🙌 We look forward to serving you again in the future. 🤗🛍️ -Sophie.💝
Oct. 9, 2023
Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -Sophie.💝
Oct. 8, 2023
Trying now
Hello there, Thank you for trying our app and sharing your thoughts in your recent review. We appreciate your feedback and are here to assist you if you have any questions or concerns. Your input is essential to us as we continuously work to improve the customer experience. Best regards, Sophie
Oct. 7, 2023
App works as advertised but I have a handful of gripes which make my review 3 stars. --- 1. Merging customer accounts in Shopify will not update the customer's points total in the app. That means you manually have to keep track of both account's points totals then manually adjust their balance after the accounts are merged. That's a little annoying. --- 2. If a customer places a large order and then their order gets edited to remove some items, their points balance will not be adjusted to reflect this change in order total value. Which means if you reward based on order value (like I'm sure most of us do) you will have to manually adjust your customer's points again every time you edit an order. And these manual adjustments WILL be visible to the customer which doesn't look good on your store's part. --- 3. On the app home page they have a 'sales generated by app' widget. As far as I can tell this is just the total amount of sales your store have had since the app was installed. (Maybe its every order which gets rewards, but since every order gets rewarded in our program by default its just a useless metric). There is no way to hide this or show/hide it based on Shopify Staff permissions. This means that any staff member in your organization who has access to the app will be able to see your store's lifetime sales figure since the app was installed (as will the Loloyal app developers). And this figure never seems to reset by month, week, etc... I promise that helping customers which their point's and rewards totals is something that even the lowest level permission staff member in your organization will have to do at some point so just be aware of this. --- Other notes, customer support is timely for basic questions. Widget customization seems to be better than most other rewards apps we have tried. The admin loads 99% of the time on first try. You can import / export customer points balances (importing was a little tricky for us but the support was able to help us get it sorted ).
Hello There, Thank you for taking the time to share your experience with our Rewards app. We appreciate your detailed review and want to assure you that your feedback is incredibly valuable to us. We're sorry to hear about the challenges you've faced with certain aspects of the app, but we're committed to addressing your concerns and improving the app's functionality.🥺 We understand that merging customer accounts and adjusting points for edited orders can be frustrating, and we'll certainly take your feedback into account for future updates. We also appreciate your comments about the visibility of manual adjustments and the 'Sales Generated by App' widget, and we'll explore options to make these features more user-friendly. We're thrilled to hear that you've had a positive experience with customer support, widget customization, and app performance. Your feedback on these aspects is encouraging, and we'll do our best to maintain this level of service.💝💝 We also appreciate your comments about the import/export feature and will continue to work on making this process smoother for users. Once again, thank you for choosing our Rewards app, and please don't hesitate to reach out to our support team if you have any further questions or concerns. We're here to assist you and look forward to making the app even better for you and your customers.😇We also send you a direct email message I hope you may find the email well and we are looking froward for your feedback. 🥰🥰
Oct. 7, 2023
Thank you for sharing your positive experience with our customer service team and our app! 😊💫If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -nona.💝
Oct. 6, 2023
I've had nothing but amazing customer service and support from this app from start to finish. They helped me customize a referral page for my branding and helped me add things that weren't part of my theme settings.
That's great to hear! We're so glad that we were able to provide you with the support you needed to customize your referral page to your liking. Thank you for choosing our app and for taking the time to share your positive experience with us!💝💝 -Sophie🥰
Oct. 6, 2023
Customer service is fast and kind! Will need to explore the app further, but thus far really like it. It is simple, easy to customize, exactly what I need :).
Thank you for sharing your positive experience with our customer service team and our app! 😊💫 We're glad to hear that you find our app easy to use and that it has the functions you need. If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're always here to help! 💝💝 -Sophie🥰
Oct. 6, 2023
The customer service is helpful and the app seems good to use, having the functions I want!
Using app
About 4 hours
Total reviews
3
Average rating
5.0
Thank you so much for taking the time to share your positive experience with our customer service team and our app! 💝💝 We're thrilled to hear that you find our app simple, easy to customize, and exactly what you need. If you have any questions or need further assistance with exploring the app, please don't hesitate to reach out to us. We're always here to help! 😊💫 -Sophie🥰
Oct. 3, 2023
We're grateful for your review! Your support means a lot to us, and we look forward to you continuing to enjoy our app. 😊💫 - Mariadel
Oct. 1, 2023
Thank you so much for taking the time to review our app! Your support means the world to us!💝💝 We are thrilled to hear that you are enjoying our app and we hope it continues to meet your needs. Have a fantastic day! 😊💫 -nona 🥰
Oct. 1, 2023
I decided to try Loloyalty because their pricing seemed reasonable for a store just starting its loyalty program. The Starter level is sufficient and does almost everything I need; I've been frustrated before by apps that have a free or low-priced option only to find that the money-saving tier is crippled to the point of not being usable, but that's not the case here. The app and its widget are highly customizable and I got them to reflect my site's style. The widget can be opened with a button or by using a URL. I have complete control over how many points are issued for each activity, whether it's transactional or social, again without any limits because I'm only on the Starter plan. Customer service has been available and friendly, and the developers seem very interested in customer input. The weak points are the notifications and the referrals portion of the program. I understand they're working toward letting us customize the emails, which is good because it's needed. I've opted to turn their emails off altogether. It needs better integration with Shopify's email module and Flow so we can plan our own communications rather than depend on theirs. I do like that the referral program lets me decide exactly what each party receives: I give the referring member points while the prospective customer gets a percentage off coupon, but you could just as easily change either to free shipping or a free gift. That said, the communications are terrible. If the member wants to send an email to a friend, it is so badly formatted as to be almost indecipherable. The landing page has zero branding and is so poorly translated that I am truly concerned that prospective customers will think it's a phishing attempt. Neither the referral link nor the discount code generated for the customer is exportable, so I can't create my own email campaign, and because the discount code is only available on the landing page, I can't opt to circumvent that. They mentioned that the referral link can be sent to Klaviyo, but what about those of us who don't use Klaviyo (and, for that matter, why only Klaviyo), plus that still requires us to use the terrible landing page. So, all of that is why I deducted a star. Even though I have complaints and think there are serious issues that need to be resolved, I am mostly happy with and am still using the app.
Hello There, We would like to apologize for any frustration or inconvenience caused by the weak points in our Loloyalty program 🥲 that you have mentioned in your review. We appreciate your honest feedback and are working to improve our notifications and referrals portion of the program. We are also looking into better integration with Shopify's email module and Flow to provide our customers with more options for communication.🥺 We understand your concerns about the formatting and branding of our referral program and are taking steps to improve this aspect of our service. We will also explore ways to make the referral link and discount code more easily exportable for our customers who prefer to create their own email campaigns.😇 Thank you for your continued use of our app and for bringing these issues to our attention. We value your feedback and will do our best to address any concerns you may have in the future. And to let you know that we sent you an email. Would you mind taking a moment to check it out and respond when you have a chance? We appreciate your time and look forward to hearing back from you soon. 🥺Thank you! -nona😇
Sept. 30, 2023
Thank you for your review! We appreciate your support and hope you continue to enjoy our app. 😊💫 - Sophie💓
Sept. 29, 2023
Thank you for taking the time to leave a review. Your feedback is important to us, and we're here to assist you with any questions or concerns you may have. If you ever need assistance or have any feedback to share, please don't hesitate to reach out to us. We're always striving to improve and provide the best experience for our users. Thanks for choosing Loloyal app! 🤗💗 - Sophie🌹
Oct. 4, 2023
je suis un debutant avec loyalty C4EST BON MAINTENENT
Bonjour à tous, Nous sommes ravis d'accueillir un nouveau membre dans notre communauté de fidélité. Nous sommes là pour vous aider à tirer le meilleur parti de notre programme et vous récompenser pour votre engagement. N'hésitez pas à nous contacter si vous avez des questions ou des préoccupations. Nous sommes là pour vous aider à chaque étape. Nous espérons que vous apprécierez votre expérience de fidélité ! 🤗💓 Meilleures salutations, Sophie | Loloyal Support
Sept. 26, 2023
Absolutely thrilled to hear that you had a five-star experience with us! 🌟 Thank you so much for taking the time to share your positive feedback. We greatly appreciate your support and are delighted to have met your expectations. If you ever have any more feedback or if there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to serving you again in the future! - Mariadel
Sept. 25, 2023
Mariadel della chat di supporto è stata gentilissima e super disponibile a rispondere e a risolvere tutti i miei dubbi. Servizio impeccabile. L'app di per sè è molto intuitiva e ben strutturata, esattamente quello che cercavamo per il nostro sito. Interamente personalizzabile in base alle proprie esigenze e necessità.
Mariadel della chat di supporto è stata gentilissima e super disponibile a rispondere e a risolvere tutti i miei dubbi. Servizio impeccabile. L'app di per sè è molto intuitiva e ben strutturata, esattamente quello che cercavamo per il nostro sito. Interamente personalizzabile in base alle proprie esigenze e necessità. 💼🛠️ Grazie mille per la tua recensione positiva! Siamo felici di sapere che Mariadel ti ha fornito un supporto eccezionale e che l'app sia stata perfettamente adattata alle tue esigenze. Siamo qui per aiutarti in qualsiasi momento! 🤗💬💯 -Sophie💪🏼🤩🤩
Sept. 23, 2023
App is working as it should
Thank you for taking the time to share your positive experience with our app. We're thrilled to hear that it's working as intended. If you have any further feedback or concerns, please don't hesitate to let us know. We're always here to help.🤗💗 - Sophie🌹
Sept. 22, 2023
Thank you so much for the time in rating! We're thrilled that you had a great experience with us. If you ever have any feedback or suggestions in the future, please feel free to share. We look forward to serving you again soon! 🤗💗 - Joewelyn 🌹
Sept. 22, 2023
clear explanation by Sophie
Thank you for taking the time to leave us a review. We are glad to hear that Sophie was able to provide you with a clear explanation. We strive to provide excellent customer service and appreciate your feedback. Please don't hesitate to reach out if you have any further questions or concerns. 🤗💗 - Joewelyn 🌹