Loop Returns & Exchanges
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Fast and helpful support!
We appreciate your feedback! Our team is always happy to help. Thank you for sharing! 🙌
Loop support is always informative and quick to help solve any issues we have .
Thank you! We’re always here to support you and make sure any issues are resolved quickly ⭐️
LOOP has made returns/exchanges seamless and reduced the stress! Customer service was also very quick to resolve any questions.
We love hearing that Loop has helped make your returns and exchanges stress-free! Our team is always here to help, and we appreciate your review 💙
Rece was wonderful!
We’ll be sure to pass this along to Rece! Thanks for the shoutout 🙌
Quick support and good functionality for returns, exchanges, incentive credit. Shopify/Loop needs a way to have their reconciliations match as it would be ideal for Shopify to be source of truth for net sales. Seems like a Shopify limitation.
Thanks for your feedback! We're glad you're finding Loop’s support and functionality valuable. We understand how important reconciliation is and appreciate your thoughts on the Shopify connection. We’re always working to improve 💙
Working with Loop has been one of the most seamless experiences. They have the most innovative and advanced return portal for our customers, and the ever-changing demands and requests of returns. There customer support team is fully-responsive, and always finds a solution, even in the most difficult of cases. They literally take care of everything, and they are the only return portal we recommend :)
Wow—this means the world to us! We pride ourselves on providing a seamless experience and always finding solutions for our customers. Thank you for trusting Loop as your go-to returns portal! 💙🙌
Thank you for the 5 stars! ⭐️
I needed my MFA set up and got a seamless experience within 20 minutes of reaching out!
We're so glad we could get your MFA set up quickly and seamlessly! Thanks for taking the time to share your experience ⭐️
Loop Returns has been a Game Changer for Capelle Miami. We went from a very manual process in doing returns to an almost set it and forget it process. Loop offers great and speedy customer service, which we always appreciate.
We love hearing that Loop has been a game changer for Capelle Miami 💙Automating returns can be a huge time-saver, and we're so glad to be part of your process. Thanks for the great review!
Loop Returns helps us streamline our returns and exchanges at the customer level and internally. Of course, not one app is perfect and there is a learning curve in the integration and usage of the app. The Loop Returns team, however, helped tremendously and continues in doing so in answering any questions in this regard. Looking forward to perfecting our process with Loop Returns and ensuring overall better customer experience with our brand.
We appreciate your thoughtful feedback! We know that every new tool has a learning curve, and we're glad our team has been able to support you along the way. Looking forward to continuing to help streamline your returns and exchanges 🙌
Our experience with Loop has been excellent. The integration is seamless, and their customer support has been outstanding.
We’re so happy to hear that your experience with Loop has been excellent! Thank you for sharing ⭐️
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
We're sorry to hear about your experience. We take feedback like this seriously and want to make things right. Please reach out to our [email protected] and we’ll work to resolve any outstanding concerns as quickly as possible.
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
Thanks for the great feedback! We’re happy to hear our team has been responsive and helpful - we’re always here for you 💙🤝
very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
We’re so glad you had a great experience with our support team 🤩💙 Thanks for your review and for trusting Loop!
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝 Glad we could answer your questions quickly!
Got all the help I needed.
Happy to hear we could assist you! Thanks for the review 💙⭐️
Excellent service! Ninthuga is always so helpful with every question and quick to provide a resolution. Resolved my issue in minutes
We appreciate the feedback 🤩 Providing prompt and detailed support is our priority - glad we could help!
Great customer support! They always get back to me soon with a solution!
Thanks for your review! We’re so glad our support team could provide quick and effective solutions for you ⭐️
Very quick response team, excellent service and customer support help! Highly recommend.
Quick, excellent service is what we aim for! Thanks for your support and for recommending Loop 🤩🙌
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