Loop Returns & Exchanges
Shopify Post-Purchase Software
Rating
4.7
feedback
366
chart
#1,165
All reviews
Review RSS Feed
Oct. 30, 2024
I appreciate Emma's help!
We love hearing that Emma’s support was appreciated! Thanks for taking the time to leave a review 💙🙌
Oct. 16, 2024
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions. Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible. After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan. After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.
We sincerely apologize for the frustration and inconvenience you experienced. At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed. We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at [email protected] — we’re here to help.
Oct. 3, 2024
Great app! Easy for our customers to use and their customer service is very helpful and responsive.
Thanks so much for the review! 💙⭐️ We're happy to hear the app is working well for your customers, and that our team has been able to provide the support you need.
Oct. 2, 2024
Great team to get your onboarded. Has made for a better experience for our customers, and simplified processes internally.
We appreciate the feedback! 💙🙌 We're so glad our team could help streamline your processes and elevate your customer experience.
Sept. 10, 2024
First, let's talk experience: - Loop has had THE best enterprise onboarding experience we've had. Their multi-collaboration tool made implementation a breeze, despite having to rope in multiple external teams (email, devs, CS, etc). Everything was laid out in explicit detail, with step-by-step guides and time estimates as well. I wish every company were as organized as Loop's onboarding process. - Olivia (sales), Taylor (implementation), and Wendy (merchant success) have been lovely to work with. Each person we've worked with at Loop has been highly responsive, which I love — previous companies we worked with felt like emailing into the void. Next, let's talk product: - Both we and our customers LOVE the Shop Now feature. Most of our products don't have variants, so we were previously limited by variant-only exchanges. - Our older customer love having the option for printerless returns in our various markets. This allowed us to replace a second app we were using for printerless returns in Canada and it helps us be accessible. - The analytics reporting is in depth, while not requiring a data science degree. (If you know you know!) - Loop has integrations with the rest of our tech stack, including our WMS. This is huge. I will say that the integration with Rise has been a bit buggy, but I believe that's a problem on the Rise side (not the Loop side). Pricing: - We were previously on a flat monthly fee rather than a pay-per-return model, and from a finance perspective, I much prefer the stability of monthly fees. That said, they're also rolling out a new model where technically the customer pays instead of the merchant. - Only complaint is that the invoicing team sends the invoice the exact same day they automatically charge it, and since that amount can significantly vary, sometimes it leaves our finance team scrambling. - Overall, there are certainly cheaper return platforms, but I think Loop provides enough value for the price that it charges. :)
Thank you for the glowing review! ⭐️💙 We’re thrilled to hear the onboarding process went smoothly and that our team was there to support you every step of the way. Equipping your team with the necessary tools to deliver seamless returns is always our goal, and we’re delighted to know our product is delivering just that! We appreciate your feedback and will definitely share with the team!
Aug. 8, 2024
Loop Returns & Exchanges allowed us to significantly improve our customer's experience when something they bought didn't work out. Making it easy for them to return and exchange coupled with upsell and revenue retention elements is a win-win for both our customer and our company's bottom line. We've been able to keep our return rate low, while be easy to do business with.
Thank you so much for your thoughtful feedback! ⭐️ We're thrilled to hear that Loop has helped enhance your customer experience while supporting your business goals. Excited to continue being a part of your success 💙
July 26, 2024
We had to quickly move to Loop from our previous returns platform. The setup was easy and it has been running smoothly ever since.
Thank you for sharing your positive experience! We’re thrilled to hear that the transition to Loop was seamless and that everything has been running smoothly ⭐️
July 25, 2024
Loop Returns has been an amazing returns function for our brand. We have saved a significant amount of money in retained revenue from converting refunds into other outcomes, the portal and experiences for customers is seamless and easy to use. We love that it's highly customisable with workflows, policies and onsite presence.
We appreciate the wonderful feedback! Happy to hear that Loop has been a valuable addition to your brand. We look forward to continuing to support your success 🙌 💙
July 24, 2024
Loop has been a lifesaver and a great addition to our site. The onboarding process was seamless and the Loop team made it so easy for us and was very helpful along the way! Loop has freed up so much time for our small team with the automated returns and exchanges. It is also so amazing to gain insight on why customers are returning/exchanging. The process is easy for customers to use and the loop team is always in contact with us as we continue to navigate the platform. We are so happy we integrated this platform to our store!
Thank you for sharing your experience! 💙 We’re thrilled to hear that Loop has made such a positive impact on your site and your team. We’re excited to continue being part of your journey! ⭐️
July 16, 2024
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
We appreciate your kind words! ⭐️ Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with. Thank you so much for your feedback!
July 3, 2024
After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help! I will have to cancel if no one responds.
We’ve checked in with our team, and it looks like your issue has been resolved! However, if you need any further assistance, please let us know. 💙
June 25, 2024
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙 Your feedback is greatly appreciated—thank you!
June 11, 2024
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️ We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements. We appreciate your support!
June 10, 2024
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙 Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent. We're excited to continue bringing you new features in the future. Your support means a lot to us!
June 10, 2024
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience. Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand. We’d be happy to discuss this further if you’re interested!
June 3, 2024
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙 We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team. Your satisfaction is our top priority, and we appreciate your support!
May 29, 2024
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Thank you for your positive feedback and ongoing support over the past few years! We're delighted to hear that Loop has all the features you need and more ⭐️ 💙
May 28, 2024
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙 We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly. Your feedback means a lot to us! ⭐️