Loop Returns & Exchanges
Manage returns, exchanges, tracking, order editing & more!
Rating
4.7
feedback
416
chart
#1,318
All reviews
Review RSS Feed
Feb. 11, 2025
The backend is easy to use but in your Shopify store it is confusing and difficult to distinguish returns from exchanges. It's clunky and difficult to use. It creates a second order which messes up your metrics when evaluating repeat customer rates, etc. To make matters worse, we canceled our service and deleted the app weeks back and still got charged for the following month. Customer service had been on several emails back and forth and have yet to refund our money and have provided nothing to substantiate taking our money for service that was not provided. Very poor customer experience and we recommend looking for another app.
We're sorry to hear about your experience. We take feedback like this seriously and want to make things right. Please reach out to our [email protected] and we’ll work to resolve any outstanding concerns as quickly as possible.
Feb. 11, 2025
Being in retail, we all know that excellent customer service is priority. The problem, of course, is when other companies do not share this same mentality. Such is not the the case with Loop Returns! Twice now, I have needed to reach out for immediate support and have received excellent and quick service. Highly reccomend!
Thank you for your kind words! We're thrilled to hear that our team has provided you with quick and excellent support. Customer service is at the heart of what we do, and we appreciate you recommending Loop 💙
Dec. 16, 2025
Everyone at the Support team at LOOP is super helpful. All my questions are answered within a great timeframe!
Thanks for the great feedback! We’re happy to hear our team has been responsive and helpful - we’re always here for you 💙🤝
Feb. 6, 2025
very helpful customer service team to help you through any issues that arise. I am very satisfied with this app
We’re so glad you had a great experience with our support team 🤩💙 Thanks for your review and for trusting Loop!
Feb. 4, 2025
Very helpful and responded quickly with any questions we had
We’re always here to help 🤝 Glad we could answer your questions quickly!
Feb. 4, 2025
Got all the help I needed.
Happy to hear we could assist you! Thanks for the review 💙⭐️
Nov. 5, 2025
Excellent service! Ninthuga is always so helpful with every question and quick to provide a resolution. Resolved my issue in minutes
We appreciate the feedback 🤩 Providing prompt and detailed support is our priority - glad we could help!
Feb. 3, 2025
Great customer support! They always get back to me soon with a solution!
Thanks for your review! We’re so glad our support team could provide quick and effective solutions for you ⭐️
Feb. 3, 2025
Very quick response team, excellent service and customer support help! Highly recommend.
Quick, excellent service is what we aim for! Thanks for your support and for recommending Loop 🤩🙌
Feb. 3, 2025
I recently experienced outstanding service from the Loop Customer Support team during our transition to a new warehouse. We had to integrate our new Warehouse Management System (WMS) with Loop, and the support team was incredibly efficient and helpful throughout the process. Their response time was impressively quick, often under an hour, and they provided clear guidelines. Additionally, they conducted a thorough audit of our settings to ensure everything was configured correctly. I truly appreciate their dedication and the smooth support they provided during this critical time.
We appreciate the kind words! We’re so glad to hear our team made your warehouse transition seamless. Thanks for your continued trust in Loop - we’re always here to help 💙⭐️
Sept. 25, 2025
Loop is very user-friendly, and helps us streamline our return/exchange process. The best part is their support team! Anytime we have a question on specific orders, they always provide very thorough and easy-to-understand answers quickly. Shout-out to Rece for always being there for us. Would definitely recommend!
Thanks for the awesome review! We’re so glad to hear Loop is working well for you, and it’s great to know our support team is hitting the mark. Appreciate your recommendation! 🤩💙
Jan. 29, 2025
I've been using Loop for returns and exchanges, and I couldn't be more impressed. Their software is seamless and user-friendly, making the process incredibly easy. What really sets them apart, though, is their customer support team. Anytime I have a question or need clarification, I get a clear and helpful response within minutes. Special shoutout to Rece —your responsiveness and clear solutions have made all the difference. Highly recommend Loop to anyone looking for a reliable returns solution!
We appreciate your feedback! So glad to hear Loop is making returns easy, and we'll pass your thanks to Rece for the fantastic support 💙🤩
Jan. 29, 2025
I've been using Loop for over a year and it's great. It has almost all of the functionality that I need (the one additional thing I need, no app has) and I've always gotten a quick response from support. I'd like to, in particular, give a shout out to Rece on their support team, who was able to help me create different return policies depending on the item.
Thanks for sharing! We're happy Loop’s been a good fit ⭐️🙌 Rece will love hearing your shout-out!
Jan. 27, 2025
Quick response from the Support Team!
Thanks for the review! Quick responses are what we aim for 🙌
Jan. 21, 2025
Excellent customer service! Rece responded that day and sorted out a rather complex situation for me. I couln't be more pleased.
Thank you for the fantastic review! We're so glad Rece could help resolve the situation quickly and effectively 💙⭐️
Jan. 13, 2026
Very helpful and detailed. I appreciated the support!
Thank you for the 5 ⭐️'s! We're always here to help.
Jan. 17, 2025
Emma P. was the one who helped me and was super helpful! She was amazing and fast and kept me updated along the way. Amazing service and was super nice.
Thanks for sharing! It's awesome to hear Emma made your experience so seamless and positive 🤩
Jan. 16, 2025
Great Support team. Fast response times and easy solutions.
Thanks for the great feedback! Glad our team could help quickly and easily- here whenever you need us! 💙
Jan. 15, 2025
Amazing support with Rece! Loop is easy to use and very customizable Love our return software
Helping you create a seamless returns experience is what we're all about. Thanks for the glowing review 🤩💙
Jan. 13, 2026
App works good, support is always on point.
Thanks for the review! We're glad to hear Loop is working well for you and that our support team has been there when you needed help ⭐️💙