Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
393
chart
#1,356
All reviews
Review RSS Feed
Jan. 8, 2025
LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.
Thank you for your thoughtful review 💙⭐️ We're thrilled that Loop has been a valuable tool for your business and that our support team has made such a positive impression. We're always here to help!
Jan. 7, 2025
Loop returns support is best in class. I often get Rece as my support agent and he has solutions that work quickly almost every time.
Thank you for sharing your experience! We're thrilled to hear Rece has provided you with top-notch, efficient support. We'll be sure to share your kind words with him 🤩 🙌
Jan. 2, 2025
Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.
Thank you for the fantastic review 💙 We’re so happy Rece could help you promptly and get everything sorted quickly- even on NYE! We appreciate you taking the time to share your experience.
Dec. 31, 2024
Really great support team who have helped us navigate onboarding in a smooth, timely manner. Thank you!
Thanks for the great feedback 💙🤩 We're happy to hear our support team made your onboarding smooth and timely.
Dec. 31, 2024
Was super helpful and fixed my issue quickly!
Thanks for sharing your experience 💙 Thrilled to hear we could help resolve your issue quickly. We’re always here if you need anything!
Dec. 30, 2024
Easy to use with quick and reliable support. Highly recommend.
Thank you for the 5 ⭐️'s! We appreciate your recommendation and look forward to continuing to support you!
Dec. 20, 2024
Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!
We’re so glad to hear that our team has been able to provide the support you need 🙌 It’s our goal to be as helpful and responsive as possible, and we appreciate you recognizing our efforts. Thanks for choosing Loop! 💙
Dec. 20, 2024
The Loop team is always available and ready to help whenever you need assistance. Emma was incredibly patient and guided me through setting up some workflows that were quite tricky to configure. Overall, it was a great experience!
Thank you for the great feedback 🤩 We're so glad to hear Emma was able to help guide you through the setup!
June 10, 2025
Quick turnaround for support with sufficient solutions!
Thank you for the positive feedback 💙⭐️ If there's anything we can do to make your experience even better, feel free to let us know!
Dec. 16, 2024
I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.
Thank you for taking the time to share your experience 💙 We’re thrilled to hear that the updates and improvements have been helpful, and we’re so glad our support team was able to quickly resolve the issue with your shipping labels. It’s always our priority to provide top-notch support!
Dec. 12, 2024
The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.
We appreciate your review 🙌💙 Happy to be a part of making your returns process smoother!
Dec. 11, 2024
Highly recommended app especially their customer service!
Thank you for the 5 ⭐️'s! Excited to keep building success together!
Dec. 10, 2024
Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed.
Thank you for the wonderful feedback! We’re happy to hear that our team is providing the support you need—it's always our goal to make your experience as smooth and efficient as possible 💙
Dec. 10, 2024
Loop is the perfect returns, exchange and credit platform! We have been using for 3+ years now and it has immensely improved our customers returns experience and journey! So user friendly for both customer and the team in the backend. The loop team is incredibly helpful and great to work with!
Love to hear that Loop has made such a positive impact on both your customers' returns experience and your team's workflow 🤩 Thanks for being such a fantastic partner over the past 3+ years! 💙
Dec. 4, 2024
Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.
Thank you for the kind words! 💙⭐️ Our support team works hard to provide the best experience, and we’re thrilled to hear it’s making an impact.
Nov. 25, 2024
We’ve been using Loop Returns for over a year now, and we couldn’t be happier with the experience. The platform is incredibly user-friendly, making it seamless for our customers to process returns. The Loop team is always ready to assist, accommodating all our requests with exceptional responsiveness and support. Overall, Loop has significantly improved our return process, enhancing customer satisfaction and operational efficiency. Highly recommended!
We’re thrilled to hear Loop has made such a positive impact on your returns process and customer satisfaction! 🤩💙 It’s been a pleasure partnering with you over the past year—here’s to continued success!
Nov. 22, 2024
Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.
Thank you for the amazing review! 💙🙌 We're so glad to hear Loop has been a reliable solution for your business over the years. It’s our goal to make returns and exchanges seamless for both you and your customers!
Nov. 13, 2024
Great support and great tool
Thank you for the 5 ⭐️'s! We’re so glad to hear that you’re happy with both our support and the tool.
Nov. 12, 2024
Easy to Use, Monitor and Process Requests.
Thanks for your positive feedback! We’re so happy to know that Loop is working well for you. 💙⭐️
Nov. 18, 2024
*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.