Loop Returns & Exchanges

LOOP is an excellent tool for our company to manage returns and exchanges. While the features are impressive, what really stands out to me is their customer support. I truly appreciate working with their team— they are not only knowledgeable but also consistently approachable and eager to help with any issues.

Loop returns support is best in class. I often get Rece as my support agent and he has solutions that work quickly almost every time.

Received excellent customer service from Rece! I reached out on NYE expecting someone to get back with me in a few days, and was surprised when I got a response back right away! Rece was so helpful and had already taken the necessary steps needed! By the time I saw the response the issue was resolved and there were only a few things I needed to do on my end to finalize things. Needless to say it was an amazing support experience.

Really great support team who have helped us navigate onboarding in a smooth, timely manner. Thank you!

Was super helpful and fixed my issue quickly!

Easy to use with quick and reliable support. Highly recommend.

Loop's system is great, but it's the people that make the experience phenomenal. Almost every email I send is always due to me not understanding something and within minutes I get a response. Everyone is knowledgeable and helpful, thank you for the service that you provide!

The Loop team is always available and ready to help whenever you need assistance. Emma was incredibly patient and guided me through setting up some workflows that were quite tricky to configure. Overall, it was a great experience!

Quick turnaround for support with sufficient solutions!

I would recommend LOOP to other individuals and companies. We have been using Loop for over 2 years now and each year new updates are made that are very helpful and their support team is excellent. Just recently had a rare issue with our shipping labels generating and the support staff was able to locate and help us resolve the issue within days.

The app saves us a lot of headache when it comes to returns and exchanges. Selling under garments, we have a unique need for returns and the app has been able to help us handle that in many ways. Their support team has also been quick to respond when it comes to troubleshooting and issues. Nice to speak to a real person and get help when we need it.

Loop helps us to provide an automated process for our customers to process returns, exchanges and warranties, without waiting for reps to be live. I love that Loops links seamlessly with Shopify and their 'Shop Now' feature prompts customers to increase their spend with us when exchanging for new products. We are also always assisted by our Loop rep when needed. Also, Emma was very responsive and helpful. She quickly understood the ASN export issue and suggested narrowing the date range, which made sense given the data volume. Her communication was clear, professional, and friendly throughout. Overall, a smooth and positive support experience.

Loop is the perfect returns, exchange and credit platform! We have been using for 3+ years now and it has immensely improved our customers returns experience and journey! So user friendly for both customer and the team in the backend. The loop team is incredibly helpful and great to work with!

Loop support is reason enough to advocate for the service. They're quick to respond & generous & patient with their time.

We’ve been using Loop Returns for over a year now, and we couldn’t be happier with the experience. The platform is incredibly user-friendly, making it seamless for our customers to process returns. The Loop team is always ready to assist, accommodating all our requests with exceptional responsiveness and support. Overall, Loop has significantly improved our return process, enhancing customer satisfaction and operational efficiency. Highly recommended!

Loop has earned its place as the industry leader for returns/exchanges/warranties. We've been using Loop for several years and it's always the app we have to worry the least about. It works as it should, the backend is user-friendly, the frontend is customer-friendly, and every time I've had a question their support team is prompt, friendly, and incredibly helpful.

Great support and great tool

Easy to Use, Monitor and Process Requests.

*Edited review after resolution. I faced a lot of issues onboarding Loop, and it took over a month. But now it's up and running, and it's a helpful tool for our brand. I still feel support was lackluster until I really put the screws on them. But they figured it out eventually. Compared to what else is available, they're a top option.

Emma is always so helpful and very friendly. very responsive to emails, never have to wait a long time to get an answer :) Thank you!