Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
393
chart
#1,356
All reviews
Review RSS Feed
July 16, 2024
Loop has bene a great addition to our site. We have retained revenue that would otherwise be lost to refunds with the different return options available. The support team is fast and easy to work with.
We appreciate your kind words! ⭐️ Happy to hear that Loop has been a valuable addition to your site and that our support team has been fast and easy to work with. Thank you so much for your feedback!
July 3, 2024
After they assisted me to install the app I haven't been able to reach anyone to integrate it on to my site. What good is it if no one assists in letting the customer know its there to use? I filled out the contact us form twice but no one has reached out. Help! I will have to cancel if no one responds.
We’ve checked in with our team, and it looks like your issue has been resolved! However, if you need any further assistance, please let us know. 💙
June 25, 2024
Loop has been great with helping us save time with refunds and exchanges. Wendy is super helpful and informative if we have any questions!
We’re delighted to hear that Loop has been a time-saver and that Wendy has been so helpful💙 Your feedback is greatly appreciated—thank you!
June 11, 2024
Quick integration process initially but always improving and releasing new features to improve all aspects of the customer experience. Excited to try the new exchange tracker and exchange shop on site credit features.
Thank you for the positive feedback! 💙⭐️ We're thrilled to hear that you found the integration process quick and are excited about our ongoing improvements. We appreciate your support!
June 10, 2024
Love working with Loop- great customer service and easy to use once everything is set up. Looking forward to seeing new features in the future.
And we love working with YOU! 💙 Thank you for your kind words! We're delighted to hear that you love working with Loop and find our customer service and setup process excellent. We're excited to continue bringing you new features in the future. Your support means a lot to us!
June 10, 2024
They tried to book a demo instead of just letting me download the most basic plan. I didn't get that far (deleted the app right away), but other people are saying they'll try to make you sign up for a 12 month contract. Either way, my review is here because that's really misleading bait and switch marketing if the contract is not advertised up front.
We appreciate your feedback and are sorry to learn about your experience. Our demo process is designed to ensure our merchants are set up for success. This allows us to tailor our platform to meet the specific needs of each individual brand. We’d be happy to discuss this further if you’re interested!
June 3, 2024
Loop has been a great addition to help streamline our return process and offload an extra task from our customer service team. Wendy and her team has been helpful is fixing random issues we've noticed over time as well as custom workflows to optimize further.
Thank you for your wonderful feedback ⭐️💙 We're thrilled to hear that Loop has been a great addition in streamlining your return process and alleviating your customer service team. Your satisfaction is our top priority, and we appreciate your support!
May 29, 2024
Loop is fantastic! It has all the features we want and some that we didn't even know we needed! The Workflow feature helped us become way more efficient. Definitely worth the price of the app.
Thank you for your positive feedback and ongoing support over the past few years! We're delighted to hear that Loop has all the features you need and more ⭐️ 💙
May 28, 2024
Great customer service, amazing experience in every call. Easy to understand platform very user friendly.
Thank you so much for your kind word! 💙 We're thrilled to hear that you had a great experience with our customer service and find our platform easy to understand and user-friendly. Your feedback means a lot to us! ⭐️
May 2, 2024
Loop has been great! It has greatly improved our customer experience since implementing it. In addition it has drastically lessened the work load on our customer service department. Allowing the team to respond to tickets much faster without being so bogged down dealing with returns and exchanges. Highly recommend!
Thrilled to hear that Loop has made such a positive impact on your customer service team. We greatly appreciate your support 💙⭐️ Thanks for sharing your experience!
Nov. 14, 2025
Rece is the BEST support specialist!! He is always so thorough and answers our questions with great detail. Thank you Rece for going above and beyond every single time! We are so happy to work with him.
We'll be sure to let Wendy know about your great experience! Thanks for leaving this review 🙌
May 1, 2024
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!
April 10, 2024
Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙
April 5, 2024
If you want a company who puts you in a "contract" that they claim auto renews and that they refuse to allow to get you out of unless you pay the remaining year when you have already used them for 2 years. Choose this app. For the headache in dealing with their billing, trying to cancel the app and get away from them- you might as well just hire or handle your own returns. It is more of a headache to deal with them and they don't care about their clients or if you have been a client of them for a year or more they treat you like shit when you try to leave or make changes. ABSOLUTELY HORRIBLE. If I would have known it was going to be like this- I would have never paid them $1 or signed up with them... I am so upset that I have supported them and this app for two years and they treat their clients like this!
Thank you for leaving this review and sharing your concerns- we’re truly sorry to hear about your experience as we strive to provide excellent service and ensure our customers are satisfied every step of the way. Your feedback is crucial for us to improve, and we take it seriously. A member of our team has reached out as we’d love the opportunity to discuss this further.
April 4, 2024
I recently reached out to Loop to check about the connection process when updating our Shopify theme. Their customer service was incredibly helpful and quick getting back to me. They explained things thoroughly, sent links to support docs, and checked my specific site to make sure things were in good shape. Their support docs were better than many apps' docs' I have used, and the responses were so fast. Thanks Loop for being such a great Shopify app!!
Thanks for sharing your great experience with our customer service team! 🙌
April 2, 2024
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
March 27, 2024
Loop is very user friendly and their support staff is awesome! They send very informative emails with photos and have prompt response turnarounds. If the emails aren't solving problems then they are happy to hope on a call to discuss the issue and potentially reach out to their engineering team to create something to find a solution.
Thanks for sharing your great experience with Loop! Thrilled that you find our support staff helpful! 🤝
March 11, 2025
Great Support from Loop's Customer service team: fast, clear and detailed explanations that help understand the issues encountered as well as find the correct solutions to the problems. Keep on the great work! Ninthuga was very helpful and fast :)
We'll be sure to let our customer service team know about your great experience! Excited to continue working together 🙌
March 26, 2024
Loop is a suitable application for those focusing solely on domestic returns rather than international ones. Although Loop claims to support international returns, this feature falls short in reality. They rely on third-party apps to generate return labels, incurring additional costs. The third-party service, typically Easy Post, proves cumbersome and not user-friendly. Moreover, Easy Post functions more as a developer platform, requiring a dedicated team for optimal use. Consequently, utilizing Loop becomes impractical and costly. It's advisable to explore alternative return applications and refrain from committing to any contracts with Loop until thoroughly evaluating their services.
We truly appreciate your feedback, it helps us continuously enhance our services and address the concerns of our users. We’ve taken note of what you shared about our international returns process and have reached out to assist you with setting this up to work for your brand. We value your business and are committed to ensuring your experience with Loop meets your expectations. Should you be open to discussing our international returns offering, we genuinely believe that you’ll find our platform to be a valuable asset for your business.
March 26, 2024
When it comes to features, ease of integration, app compatibility, and upsell opportunity, Loop is a superior option. They're often adding new features which is great. One feature I'd suggest for them to improve though is a live chat or better technical support. Most recently, we did have excellent support from Wendy, the Merchant Success Manager, however the majority of my experience with Loop post onboarding has been through a ticketing system that sends self help links with limited information for us to navigate with confidence so I hope more enhancements are added in that area.