Loop Returns & Exchanges
Manage returns, exchanges, tracking, return labels & more!
Rating
4.7
feedback
393
chart
#1,356
All reviews
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March 21, 2024
The worst customer service EVER. Waiting days to get unhelpful response. They are priced well over similar solutions so you'd expect to get at least decent service... Apart from service - 1. solution itself not very different from other RMAs 2. set up was quite difficult with no onboarding support. 3. Draconian pricing model - you get "punished" for exceeding your limit ending up paying extremely high charges.
Thank you for providing this feedback- we’re truly sorry to hear about your experience. Our top priority is providing top-tier customer service and ensuring a streamlined onboarding process for all users. Regarding pricing, we’re constantly evaluating our model to provide fair value. We'd love the opportunity to discuss this further if you are open to it.
March 20, 2024
We've been with Loop since the early days, it changed the game for us and our returns process as a whole. A fantastic product with fantastic customer support! I'd highly recommend Loop for any store looking to streamline returns in a super-efficient way!
This recommendation is everything! Thanks for being a long-time customer. Excited to continue growing with you 🤝
March 14, 2024
Great customer service, fast to respond and help trouble shoot with you. Extremely kind and helpful!
We appreciate you sharing your great experience with our customer service team! We're always here to help!
March 13, 2024
Loop definitely helped us level-up our Returns Process across our two brands and six stores. Having a streamlined process that is largely automated has saved us so much time and resources. Onboarding and ongoing support has been incredibly handy. Glad we jumped on board.
We're glad you jumped on board too! Thrilled to hear how we're saving you time and resources 🤝
March 13, 2024
Our business relies on Loop for all our returns and exchanges globally across 6 regions. The app is seamless to integrate, easy to use and integral to providing our customers with the experience that we've built our brand on. Couldn't recommend higher.
We love hearing how we're supporting all 6 of your regions! Excited to continue working together!
March 13, 2024
Amazing and seamless process. Lindsey provided us with the best guidance and overcame all of the issues we were having immediately with just one conference call, catering to all needs. The support is top notch, highly recommended using Loop for all your returns and exchange needs.
This recommendation is everything! We appreciate you sharing!
March 9, 2024
Best-in-class returns solution for Shopify stores. A little bit pricey but worth it if you're serious about optimising customer experience!
Best-in-class solution is what we're going for! 🙌 Thanks for sharing!
March 8, 2024
March 8, 2024
So easy to set up and get started. Best part of Loop is the customer service- they are BEYOND helpful and so quick to respond. I never have to worry if I have a question or an issue, I know they will help me resolve it asap.
Thanks for sharing how helpful our customer service team has been for you! It's what we're here for! 🤝
March 7, 2024
Loop has made processing return an absolute breeze and has really increased my teams productivity. They are continuously updating various features and making these so much easier. Love them, Love them, Love them!
Wow! Love love love hearing this! :)
April 25, 2025
Loop Returns and Exchanges' support team is great to work with! Always responsive and super helpful, not to mention friendly! Rece is awesome to work with!
Hearing that we've been a game-changer is music to our ears! Thanks for leaving these kind words!
March 7, 2024
We've been using Loop for almost 3 years. They cover most, if not all, options we would ever need for our store. Their "Shop Now" and "Instant Exchange" features are awesome. It was an easy initial set up and very low maintenance upkeep. Our Merchant Success Manager, Jackie, is amazing. Jackie is friendly, helpful, and gets to the bottom of any questions we ask. The ability to offer our customers a bonus credit towards a new order or their Store Credit refund, has been a game changer. Our partnership has been great!
Thanks for sharing your great experience with us! We especially love hearing how useful you are finding our features like Show Now & Instant Exchange. We'll be sure to share your kind words with Jackie!
March 4, 2024
LOOP makes our day-to-day processes so much easier. Special thanks to Adam N. for always being super friendly and acommodating. It's seldom that anything goes wrong with LOOP, but you can guarantee that if you need help, you've got the best that you could hope for! Thanks LOOP, and thank you Adam! We're very inspired with this level of care and service. :)
We love hearing how we're making your day-to-day processes easier! We'll be sure to pass along the kind words to Adam as well! 🙌
Dec. 10, 2025
CX is very responsive and quick to help!
Thank you for sharing! 🤩
Feb. 29, 2024
We've been on the platform since 2022 and it has been very easy to navigate and improve our customer experience with returns! Customer service is always ready to assist and super helpful whenever we need to tailor or tweak our returns portal. Very satisfied and excited to see what other exciting things the platform can bring to our customer experience!
Music to our ears! We're excited to continue growing with you!
Feb. 29, 2024
Loop has been extremely helpful in simplifying our return process. The app is very user friendly and straight forward. Loop has saved our team countless hours by allowing us to implement an automated return process. Their support staff is also excellent. Can't recommend them enough!
Absolutely love hearing how we've saved your team countless hours! Thanks for leaving this review!
Feb. 23, 2024
Rece, was so very helpful. She explained things so well with a step by step explanation. So very appreciative for her help, so that I could help my customers better with their questions. Love using LOOP!!
Thanks so much for sharing these kind words! We'll be sure to let Rece know 🙌
Feb. 22, 2024
We have been a long term client with Loop for close to 3 years and very happy with the platform. The experience is excellent and they are continuously releasing updates to improve this for both client & customer. The support level from the Loop team has been outstanding with regular business reviews to uncover opportunities & highlight performance vs industry averages. We love the analytics feature that enables our team to realize revenue impacts and provide data insights into return reasons.
Thank you for your long-term partnership and positive feedback! We're thrilled to hear that you've had an excellent experience with Loop and we look forward to continuing to support you!
Feb. 20, 2024
After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try!
Thank you for sharing your experience! We appreciate your patience as we work through any glitches and are glad to hear that our customer support team has been responsive and helpful. Thank you for this recommendation!
Feb. 20, 2024
Loop has been a great returns partner and returns solution for us! We had the opportunity to work with them while they were developing their POS app which has resolved a lot of return problems we were facing in store. Their support is also great working to help resolve any issues quickly and efficiently.
We love hearing this and especially love hearing about your experience with our POS app! Thank you for sharing!