All reviews

Rating Breakdown

  • 5
    89% (367 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (3 ratings)
  • 2
    2% (7 ratings)
  • 1
    6% (23 ratings)

Reviews with Text

  • 90% (371)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 7, 2025

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Great experience as Loop Team member help me restore my account quickly as I use this application for daily work tasks. Her name was Emma Pennington appreciate it!

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

The support we receive from Loop is fantastic. If ever a rare technical issue pops up, they provide quick and easy-to-manage resolutions, ensuring little customer impact on our side. Highly recommend their platform for your returns!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Using app

About 4 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Store

REEF

Using app

Almost 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 18, 2025

Loop Returns & Exchanges has been a great solution for Body Glove. We've been able to optimize returns management & flow in a complicated drop ship model.

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

Developer Reply

This is awesome feedback, thanks so much for sharing! Weโ€™re thrilled Loop has helped streamline and optimize your returns. Excited to keep supporting Body Glove as you grow ๐Ÿ™Œ

5 / 5 Share

Sept. 18, 2025

Their support team is so responsive!

Store

FIGS

Using app

About 8 years

Total reviews

4

Average rating

4.0

Developer Reply

Such great feedback, thanks so much for sharing! We ๐Ÿ’™ our support team!

5 / 5 Share

Sept. 17, 2025

Emma was responsive and helpful in getting me set up in the account!

Using app

About 2 years

Total reviews

5

Average rating

5.0

Developer Reply

So glad to hear Emma was able to help get you set up ๐Ÿ™Œ Thanks for taking the time to share this!

5 / 5 Share

Sept. 17, 2025

Using app

Over 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 16, 2025

Loop Returns & Exchanges offers outstanding customer service โ€” always ready to help with anything. The system is user-friendly, lets us track every return with ease, and smoothly handles about 95% of our cases. Even the exceptional ones are clearly highlighted, making them simple to resolve quickly. A great partner to our company. Personal thank you to Ali and Rece for each support they've provided.

Using app

11 months

Total reviews

8

Average rating

4.9

Developer Reply

This is such a thoughtful review - thank you for sharing! ๐ŸŒŸ Weโ€™re so glad Loop has been a strong fit, and shoutout to Ali and Rece ๐Ÿ‘

5 / 5 Share

Sept. 11, 2025

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Great customer service and quick response time!

Store

SEE

Using app

Over 3 years

Total reviews

5

Average rating

5.0

Developer Reply

This is awesome feedback, thanks for sharing! ๐Ÿ’™

5 / 5 Share

Sept. 10, 2025

Extremely helpful customer support team, respond incredibly quickly and are always there to help

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Love hearing this, thank you for sharing ๐Ÿ’– Our support team will be thrilled to know that their help has been so valuable for you!

5 / 5 Share

Sept. 8, 2025

Rece and team are amazing! Always thorough in their investigations and very quick to respond. We appreciate all the help!

Using app

About 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Shoutout to Rece and the team, theyโ€™ll love seeing this feedback! Thanks for taking the time to share your experience with us ๐Ÿ™Œ

5 / 5 Share

Aug. 28, 2025

Loop team is always super quick to respond when I have questions and Emma and the team were able to solve my query and get me sorted. Great customer service and support!!!

Store

DUER

Using app

Over 6 years

Total reviews

7

Average rating

4.9

Developer Reply

This is awesome feedback, thanks so much for sharing! Emma and the team will be so glad to hear this. Love that you've had a great experience with Loop ๐Ÿ’™

5 / 5 Share

Aug. 27, 2025

was great!

Using app

Over 4 years

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for dropping in a review ๐ŸŒŸ Weโ€™re so glad to hear you've had a great experience!

5 / 5 Share

Aug. 27, 2025

Emma is great and responded to my question quickly and thoroughly. Great customer experience although I wish they had some bonus features!

Using app

About 3 years

Total reviews

3

Average rating

5.0

Developer Reply

So glad Emma was able to help you out ๐Ÿ’™ Appreciate the helpful feedback - weโ€™re constantly working on new features that will make your experience even better!

5 / 5 Share

Aug. 26, 2025

Very helpful and responsive customer support.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

This is great feedback, thanks so much for sharing!

5 / 5 Share

Aug. 26, 2025

Rece has been incredibly helpful and responsive, providing clear and satisfactory answers to every question I had. The patience, professionalism, and thorough knowledge truly stood out. Easily one of the best Support Specialists I have worked withโ€”thank you, Rece, for making the entire experience smooth and stress-free!

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Such kind words, thank you! ๐Ÿ’™ Rece will love reading this. Weโ€™re so glad they made your experience smooth and stress-free.

5 / 5 Share

Aug. 26, 2025

Quick and helpful response

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for sharing your experience, glad we could help out quickly! ๐Ÿ™Œ