Loop Returns & Exchanges

May 30, 2023

We have been using Loop for the past couple years. The usability of Loop is one of the best things about it. Their interface makes sense and they have improved upon their options even more over the years. When issues do arise, our representative, Remi, and the support staff are quick to look into it and provide guidance or resolution. Loop helps us gain valuable insights on our customer return patterns that we were previously missing.

May 26, 2023

Arguably the best returns solution available on Shopify today. We've been working with Loop for the last 3 years and the platform just keeps getting better and better, to the point where it feels like it's a native addition to Shopify (whom actually invested in a seed round with Loop 2 years ago). The amount of flexibility you have with regards to return outcomes, automations, rules, etc is unmatched and the customer success team (hey Laura!) is beyond insightful. Don't look further.

May 26, 2023

We have been using Loop for a year and a half and it has completely overhauled the way we process returns and exchanges for the better. It is saving our team so much time and work and Loop integrates so well with many of the apps we use, especially Gorgias. Super user friendly interface and support is alway great!

May 25, 2023

Our store have a great experience using Loop, we have support when is needed and they are always on top to help resolve the issues. Great experience working with their team. I highly recommend Loop!

May 24, 2023

We installed Loop in Summer, 2022 and within a few months we were able to realize the full benefit of the platform. In particular, Loop unlocked us to offer more flexible exchange options to our customers, which has helped us nearly double the amount of revenue we retained from customers that would have normally been given back in refunds. To add, their analytics page is wonderful and allows us to track our results each month and/or dive into specific areas of interest. We've appreciated the visibility Loop has provided, and have been able to make meaningful changes to how we position our products, conduct fit education, or update our portfolio as a result.

May 23, 2023

We have just started on the system and love the user friendly interface, its a lot easier than manually processing our exchanges and is now all stored in the one place for me to follow up on. Very easy for customers to use too. Jess was super helpful and very good at follow up! Only downfall is it doesn't integrate with MYPOST business for Auspost only eparcel which didn't work for us so we have lost some features but it is still a great product.

May 23, 2023

We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary. Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary. Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users.

May 23, 2023

Loop has been a great business to work with! Our MSM Laura is very responsive and meets with our team frequently to go over new features and answer any questions. The app integrates seamlessly in Shopify and leaves timeline notes for our team to get a full picture of the exchange // return scenario. 5/5 for sure

May 23, 2023

We've has been using Loop for 3 years, and it has reduced our returns and is a pleasure to use set and forget

May 22, 2023

We moved to LOOP and immediately saw how much our customers enjoyed the ease of the entire white glove experience with its user-friendly, no-hassle platform as it gives them an efficient, no-hassle way to process exchanges and returns. Best of all is the detailed analytics that allow us to closely monitor returns and exchanges data. As a result, we have seen increased savings and lower return rates.

May 19, 2023

We can't express enough how Loop has revolutionized our entire return process at our clothing store. This app is an absolute game-changer! ⚡ From the moment we integrated Loop into our operations, it was like a breath of fresh air. Gone are the days of tedious manual returns. Loop streamlined everything seamlessly, providing us with an efficient and user-friendly system that our team and customers adore. The app's interface is incredibly intuitive and easy to navigate, making it a breeze to process returns and exchanges. What truly sets Loop apart is its outstanding customer support. Whenever we've had a question or encountered an issue, their team has been prompt, friendly, and incredibly helpful. They truly care about their clients and go above and beyond to ensure a smooth experience. Thank you, Loop, for creating such an exceptional app that has transformed the way we handle returns. You've earned our enthusiastic five-star rating and our sincere gratitude. Keep up the incredible work!

May 19, 2023

We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract.

May 19, 2023

Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes.

May 18, 2023

Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.

May 18, 2023

I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.

May 18, 2023

I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.

May 18, 2023

Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.

May 18, 2023

Loop has been a game-changer for our Customer Service team and our customers love it as well. It has greatly reduced the number of emails and inquiries and has created a streamlined return process for customers. Adding the option for exchanges has saved us countless sales and makes the platform worth it on its own. Our amazing account/implementation manager made implementation so much easier - her patience, knowledge, and time provided exceeded expectations. Support post-launch continues to be great as well.

May 17, 2023

Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store. I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!

May 17, 2023

Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.