Loop Returns & Exchanges
Shopify Returns Management Software
Rating
4.6
feedback
171
chart
#964
All reviews
Rating Breakdown
May 18, 2023
Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest.
Thank you for this review and for being a long-time customer! 🤝
May 18, 2023
I concur with the observations pertaining to the set-up process, which currently involves a significant degree of manual effort and encompasses steps that may not be directly applicable to your particular store, thus potentially leading to time inefficiencies. Nevertheless, I must commend our onboarding specialist, Jess, for displaying exceptional responsiveness and attentiveness in addressing the numerous enquiries I raised throughout the onboarding phase. Notably, Jess readily accommodated my requests for assistance, going so far as to extend her availability by staying beyond regular working hours to conduct a video call, considering the geographical distance between our respective locations (Australia and the USA). While our launch of LOOP is still pending, initial assessments indicate that it holds the potential to enhance our customers' user experience and presents a straightforward interface for their utilisation.
Thanks for sharing your experience as you onboard with Loop! We're thrilled to be working with you and will be sure to share your kind words with Jess!
May 18, 2023
I am super impressed with Loop. It functions and looks better than anything I could have DIY'ed. Loop is user-friendly, with a clear interface, excellent tutorials, and an approachable team. I was not anticipating the amount of "homework" I had to do but it wasn't so bad because there was a handy to-do list. I recommend Loop to anyone looking to improve their Returns & Exchanges process.
This recommendation >>>>>> Thanks for taking the time to share your experience with Loop!
May 18, 2023
Amazing app, we were using Narvar before, and I can't express how much better Loop is. We've been using Loop now for over a year and have been more than happy with the results making it super simple for your customers to return products while lessening the load on the CS team.
We love hearing how we're making it easier on your customers AND on your CS team 👏👏👏 Thanks for sharing!
May 18, 2023
Loop has been a game-changer for our Customer Service team and our customers love it as well. It has greatly reduced the number of emails and inquiries and has created a streamlined return process for customers. Adding the option for exchanges has saved us countless sales and makes the platform worth it on its own. Our amazing account/implementation manager made implementation so much easier - her patience, knowledge, and time provided exceeded expectations. Support post-launch continues to be great as well.
We love hearing how we've been a game-changer for your team! Excited to continue working together!
May 17, 2023
Loop has made a huge difference in how we manage returns, exchanges and refunds. Their tool does 95% of the work for me and allows me to focus on growing my store. I'm excited to see how they can retain additional revenue in the future and also learn more about customer trends, sizing and more. Would definitely recommend them + their team!
We're excited to continue growing with you! Thank you for these kind words!!
May 17, 2023
Loop is a great and user-friendly program to work with. Our account manager is quick to reply and listen to our wants and needs for future developments. We are happy to have this program to work with and it definitely makes our return process easier.
We appreciate the love!! 💙
May 16, 2023
Loop is absolutely amazing the best App and our Company Troy Lee Designs are stoked to have the complete Loop system in place. Everything from the start up Implementation and day to day systems and any issues are totally covered. Nothing is to much trouble and they are there to help super fast.. Our Merchant Success Manager Ash Cunha is the best. Troy Lee Designs recommends Loop 100%.
We're stoked that you're stoked about Loop! Thanks for sharing your great experience with us!
May 16, 2023
Loop is very user friendly on both the consumer and seller side - Our Merchant Onboarding Specialist, Brooke, has been so attentive and helpful anytime we need solutions to issues. The app interface itself is well put together and offers an incredible amount of analytics that are very helpful in decision making. My favorite feature of Loop is that you can very easily edit your library of return reasons. In allowing companies to do this, Loop is immediately applicable to pretty much any company, regardless of their product offerings. I would definitely recommend Loop to any company looking to simplify the returns process for their customers, while also gathering important return information for their records.
Thanks for this super insightful review! We love hearing about your positive experience with us! And we'll be sure to pass along your message to Brooke 💙
May 15, 2023
Loop provides a dynamic return portal to meet the needs of our customers. I can set up precise return policies to resolve most customer needs through automation.
Automation is our best friend 🤝 Thanks for your kind words!
May 15, 2023
Great product - but even better account management. The team acts as a true partner. We have been very happy with the results and look forward to their feature rich roadmap they are always rolling out.
This review is truly music to our ears! Thanks for sharing!
May 12, 2023
Loop has been a reliable and trusted partner for several years, consintently demonstrating a commitment to innovation in their product offerings while taking our feedback into consideration. Their support team is very responsive and prompt in addressing our inquiries. Their dedicated MSM's have made it clear that our growth and customer experience is their top priority!
We love hearing from our long-time partners! 💙 Thanks for this insightful review!
May 12, 2023
Loop has been a great partner to work with. They've provided a great self-service tool for our customers while providing us with the customization options we need. Their workflow options allow us to redirect customers depending on the purchased product, tagging in Shopify, or other unique situations we need to monitor. Overall it's been a great tool and I'm excited to see it grow.
We love that you love Workflows! We're excited to see you grow with us! 🤝
May 12, 2023
Loop has really helped us push exchanges and make the entire return experience as easy as possible for our customers. The advanced analytics are great, giving us helpful insights on who is returning items a lot, products etc. A game changer!
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Thanks for this insightful review! We love hearing about your experience with us! Happy Friday 🥳
May 11, 2023
Loop has been a great returns partner! Our account manager is always available to help if we have questions. The platform is intuitive and extremely easy to use. I am able to export reporting and gauge what is happening with returns at ease.
Your ease is our ease! We love hearing about your positive experience! Thanks for sharing!
May 11, 2023
Our experience with Loop has been top-flight -- the platform is accessible, easy to navigate, & quite streamlined. Our returns processing has become second nature with the support of Loop, and their team has been steadfast in their transparent desire to innovate for & aid the brands that they work alongside. We use Loop to the fullest capacity & value having the intuitive interface and compassionate crew stitched into the fabric of our business. Would certainly recommend.
This review made our day!! Thanks for sharing!
May 11, 2023
First-in-class solution for e-commerce returns. The variety of features, integrations, and partnerships will take your business to the next level.
Thanks for sharing your great experience with us! 💙
May 10, 2023
Great solution for streamlining the customer experience, post-purchase! The Loop team makes onboarding easy and is there every step of the way to customize a solution that best suits your business. The ROI is almost immediate, especially with the auto exchange and instant shopping options. Highly recommend!
Immediate ROI is what we like to hear! 🙌 Thanks for taking the time to write this review!
May 10, 2023
Absolutely LOVE Loop! It has radically streamlined the post purchase experience and reduced customer friction points. With the integration of Loop, our customer service team has saved literally hours a day that were previously spent handling exchanges and returns. We've also seen a solid uptick in customers doing exchange's, verse just a return, keeping more money with our brand. It has helped elevate the company as we aim to hit $10Million in sales this year. If you're lucky enough to get Ash as your success manager, it's the cherry on top. She rocks!
Absolutely LOVE this review! Exchanges > refunds!
May 9, 2023
Have loved working with the team at Loop. They have been so helpful getting us set up and ready to trade on our new website. We also want to thank Taylor for her ongoing help during onboarding.
Thanks for sharing your great experience with Loop! We'll be sure to pass along your kind words to Taylor as well 💙