Loop Subscriptions
Loop: Shopify Subscription App for Growing DTC Brands
Rating
4.9
feedback
437
chart
#2,149
All reviews
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May 12, 2025
Great onboarding experience, supported the whole way plus have a Slack channel for help with anything. Simranjeet has been amazing. Was on recharge before and it sucked. This is cheaper and better.
May 8, 2025
Switching to Loop has been such a great move for us. They genuinely listen to their merchants, and it shows! We’ve suggested a few small tweaks to make things smoother for our business, and they’ve already implemented them — it’s clear they actually care about their customers. Plus, it’s refreshing not to be upsold on every little new feature. It’s clear they’re focused on making the best subscription experience possible. Their support team is fast, friendly, and genuinely invested in helping us succeed. In addition, they have an amazing Success Team that really helps our business grow, which we are taking full advantage of - 15/10! If you’re looking for a platform that feels more like a partner, Loop is the way to go. Highly recommend!
May 7, 2025
Parvesh has been assisting me with an issue regarding subscriptions and the link. He successfully showed me how to access the information I needed in order to achieve my goal. We also discovered some tech issues along the way that will hopefully be resolved. Parvesh was very patient with my requests. I give him TEN stars!
May 2, 2025
The app itself is great, functionality is perfect and reporting is great. And then they have superstar support. Possibly the best and most attentive support I've ever received from an app. The team have been so incredibly helpful and speedy with everything from set-up to customisation and integration. Can highly recommend!
April 25, 2025
We have rapidly growing B2B categories and needed a way to encourage subscriptions amongst our customers, who are mostly business owners. Moving over to Loop was the best decision I have made in a long time. The platform is robust, beautiful, and flexible, and the migration process of existing subscriptions was smooth. Also, the available out-of-box integrations for loyalty programs are also more than sufficient. The support team is very attentive and supportive. Shoutout to Shivam for a spectacular onboarding and a wonderful integration process.
April 17, 2025
The LOOP team provided an exceptionally prompt and effective response. Their solution addressed my issue completely, and the process was seamless.
April 9, 2025
Loop has been a blessing for our business. They were able to help us create a very custom solution for our membership program, that also includes a subscription element. Memberships are our secondary product, and their system has driven a massive improvement in LTV and the offering has boosted our AOV. Loop's customer service is Amazonesque, they have a high attention to detail, quickly solve issues, and I mean quickly (within minutes). We spoke to many of their competitors and no one comes close to their way of doing business. Cheers to the Loop team. I wish all my partners were like them!
April 8, 2025
We’ve been using Loop Subscriptions for our multiple brands, and it’s been a great experience. The custom flows and customer portal make it super easy for our subscribers to manage their orders, which is crucial for a wellness brand like ours. Loop’s cancellation flows and analytics have helped us improve retention, and their support team is always quick to assist. If you're on the fence about which subscription app to go with, We highly recommend giving Loop a try. It’s powerful, easy to use, and backed by a team that genuinely cares.
April 8, 2025
April 8, 2025
After using Loop Subscriptions across multiple stores, I can confidently say it's one of the most frustratingly stagnant platforms on the market. What started with potential has turned into a case study in missed opportunities and complete lack of innovation. Zero Customization, One-Size-Fits-None Loop sells the idea of being flexible and Shopify Plus-friendly, but in reality, it's rigid, bloated, and overly reliant on basic templates. The lack of front-end customization options makes it near impossible to create an experience that feels native to your brand. You want a modern flow? Forget it. You’ll be stuck wrestling with limitations that shouldn’t exist in 2025. No Real Retention Tools – Just Wishful Thinking While other platforms are actively building retention mechanics like personalized win-back flows, smart pause/skip incentives, or tailored reactivation offers, Loop is still pitching "skip a month" like it's a game-changer. There’s no strategic churn management, no dynamic rewards, no real ownership over how you keep your customers engaged. They give you a calendar and a prayer. Painfully Behind the Curve The e-commerce landscape is moving fast, and Loop just isn’t keeping up. Their competitors are miles ahead, offering advanced analytics, deep integrations, and retention-first thinking. Loop, meanwhile, acts like it’s 2021 – and even then, it would’ve been average at best. If you’re running a serious DTC brand and care about owning your subscriber journey, Loop isn’t the tool. It’s an outdated, cookie-cutter solution in a space where innovation actually matters.
April 1, 2025
We've been using Loop Subscriptions for several months now, and it has completely transformed the way we manage our subscription business. The app is intuitive, flexible, and packed with features that make recurring revenue easy to scale—whether you're just getting started or already running a mature subscription model. But what truly sets Loop apart is their incredible customer support. I want to give a special shoutout to Saksham, who has gone above and beyond to help us with every single question, customization, and hiccup along the way. His responses are lightning fast, thorough, and always solution-oriented. It's rare to find this level of dedication and genuine care in a support team. From onboarding to advanced setup tweaks, the team has made us feel fully supported every step of the way. Highly recommend Loop to any brand looking for a robust, reliable, and well-supported subscription solution. Thank you!
March 28, 2025
The Loop platform and the team is absolutely one of the best subscription platforms out there. The value in the features they provide is unmatched. They go above and beyond with their support, and quickly reply to any issues that come up. Love these guys.
March 27, 2025