Loop Subscriptions App
Subscription app to manage subscriptions at scale
Rating
4.9
feedback
599
chart
#2,356
All reviews
Review RSS Feed
July 30, 2024
I've been using Loop for over 4 months and it has been solid. It is flexible and the customer support team are diligent and knowledgable. The support from Manan has been fantastic.
Thank you for your amazing review and feedback, Team Fifth Ray! We're thrilled to hear that you've had a solid experience with Loop over the past months. If you ever need further assistance, we're here to help! :)
July 18, 2024
We decided to move forward with Loop Subscriptions after an extensive evaluation of several other subscription apps on the market. Our primary motivation was Loop's comprehensive feature set combined with great reviews from other users. We were migrating from ReCharge and considered other popular options like Stay.AI, but Loop's seamless integration with our existing systems, its robust flow capabilities and on-hands support team ultimately won us over. One of the standout features of Loop that has greatly benefitted us is the customer portal. It has empowered our customers to manage their subscriptions effortlessly, reducing the load on our support team and increasing customer satisfaction. We've had trouble creating subscription acquisition offers in the past where we can increase the subscription % for just the first offer during a certain time frame. All other apps don't have any automated way of doing this; most will require all subscriptions to also have an increased % off for all replens in those instances. Loop's flows allow for temporary "Subscribe and save 15% on first order" offers (instead of the general 10%) in a much more automated and seamless way. The migration process to Loop was surprisingly smooth. We were concerned about potential downtime and data loss, but the Loop team guided us through every step with clear instructions and timely support. Their meticulous approach ensured a hassle-free transition with minimal disruption to our service. Our overall experience with the Loop team has been exceptional. The support and customer success teams are highly responsive and knowledgeable, always ready to assist with any questions or issues we encounter. Their proactive approach and genuine interest in our success have made a significant positive impact on our operations. They are also always willing to find a workaround to any of our requests rather than just telling us it’s not something they can do. Without hesitation, I would recommend other businesses to try out Loop Subscriptions. The platform is user-friendly and backed by a team that truly cares about their customers' success. Loop has not only met but exceeded our expectations, making it an indispensable tool for our subscription-based business.
Thank you for the fantastic review, Team OSEA Malibu! We're delighted to know our app has positively impacted your business, and our features and support have been beneficial to you.. Your detailed feedback on the migration process, customer portal, and support team is greatly appreciated. :) We're committed to your continued success and always here to assist you! 🌟
June 21, 2025
We are thrilled to say our NPO is supported by Loop Subscriptions, their team and support have always been very receptive and present to help us create what was needed from our end. After testing many subscription apps, this is, by far, one of the best we could find in the Shopify Ecosystem. It's clean, simple and well-made. But it goes way beyond that... There are many possibilities and options to build new operations. Something that is always interesting to see is, not only a good support or a good app, but if they release new features regularly and they do! So for us, it's a 5 stars experience, and we believe it can be the same with everyone using Loop Subscriptions! Thanks again Abel and all the team for your kindness and support for all these months now :) All the best
Thank you for the fantastic review, Team UCM Center! We're honored to support you and thrilled you love our app. Onwards and upwards together! 🌟🌟
July 16, 2024
Varun was so helpful !
Thanks a lot for the 5 star review, Team lifeinpractice! We are glad Varun was able to assist you. Do reach out to us if you need any help :)
July 11, 2024
After trying multiple subscription apps, im thankful for stumbling upon Loop! Theyve made me so much more money, I can sleep & wake up to automatic sales!! The best app!
Thank you so much for your fantastic review, Team Prime Sports Nutrition! We're thrilled to hear that you love our app. Here's to continued success together! :)
Feb. 20, 2025
Really comprehensive subscription management platform, they've been adding new features and you can really do it all. Support is actually pretty responsive/helpful. 5 stars!
Thank you for your review, Team Cycling Frog! We strive to provide fast support and are always here to help whenever you need it. :)
July 10, 2024
I would recommend Loop. I had an issue with a payment being shown as processing for a few days and they were able to rectify everything for me.
Thank you for the recommendation, Team Queen K Candle Co! We're glad to hear that the payment issue has been resolved. Onwards and upwards together! :)
July 8, 2024
Great experience & awesome customer service!!
Thank you so much, Team Black Forest! We are delighted you are having a fantastic experience! :)
July 8, 2024
We have been using Loop Subscriptions since the beginning of this year, and it has greatly simplified managing subscriptions for our veterinary practice. The interface is user-friendly, and the setup process was straightforward. Our Customer Success Manager, Nihal Baldwa, has been responsive and helpful whenever we had questions or needed any support. Overall, Loop Subscriptions has been a reliable solution for recurring payments and client management. I highly recommend it to any business looking to streamline their subscription services.
Thank you for your positive feedback, Team Banfield México UNAM! We're glad we have simplified your subscriptions management process. Our support team is always here to help you. We really appreciate your recommendation! :)
July 4, 2024
We're new to Loop and we're pleased with the customer service, especially with some advisors who have been very quick and efficient in assisting us, like Varun did today to fix issues quickly. Thank you for your patience and efficiency Varun.
Thank you for your kind words, Team Sober Carpenter! We're glad Varun could help you quickly and efficiently. Your satisfaction is our topmost priority. Please reach out to us if you need any further assistance :)
July 1, 2024
Top Support, schnelle Umsetzung. App funktioniert gut & schnell.
Thank you, Team Alpurial GmbH! We're glad you're satisfied with the app and our support. Your feedback is highly valued! :)
June 30, 2024
We successfully migrated to Loop in Q4 2023, and the process was exceptionally easy and seamless. Since then, we have experienced accelerated growth in our subscriber base and a significant reduction in churn rate. The native cancellation flows, reasons, and offers provided by Loop have been instrumental in addressing churn effectively. The entire team, from the CEO/founder to customer support, has been highly responsive and supportive. A special shoutout to Parth for his strategic advice and assistance in enhancing our functionality!
Thank you for your kind words, Team NutriPaw! We're thrilled to hear about your seamless migration and growth. Our team is dedicated to your success. We look forward to continuing to support you in reducing churn and growing your subscriber base. Onwards and upwards!
June 20, 2024
It's a great subscription app with the best support team :)
Thank you so much for your kind words, Team feelrooty.eu! We're thrilled to hear that you're enjoying our app and that our support team has been able to assist you. If you ever need anything, we're here to help! :)
June 19, 2024
Loop customer service is absolutely top-notch. We were using another Loop competitor since we migrated to Shopify and there is no comparison here. From day 1, Loop has provided 'white glove' service to us. They helped with migration, navigated complex workflows, and helped us to do extensive testing to make sure our customers were getting the best experience. They even took the time to understand our business model and made suggestions on ways to help reduce churn and improve retention. I can't recommend this company enough.
Thank you for the fantastic review, Team Reactive Training Systems! We're thrilled that our support and service have been helpful and that our efforts to understand your business model and suggest ways to reduce churn and improve retention have been beneficial. Onwards and upwards together! :)
June 18, 2024
We have had a great experience migrating from Bold subscriptions to Loop Subscription. The transition was seamless, and Nihal has been instrumental in making our experience great. He always goes above and beyond to solve our issues, and if something does not exist yet, he goes out of his way to implement a new segment to continuously improve our experience!
Thank you for your feedback, Team Curls Monthly! We're glad the migration to Loop Subscription was seamless and that Nihal has been instrumental in enhancing your experience. We appreciate your recognition of his dedication and efforts to continuously improve our service! :)
June 18, 2024
I had a very unique vision of what I wanted to do and the Loop team was so helpful in making it happen! My new bundle subscription page/setup is exactly what I envisioned! Thank you so much! I highly recommend this app. :)
Thank you for your kind words, Team Jessica Autumn! We're thrilled to hear that our team could bring your vision to life! Your recommendation means a lot to us! :)
June 17, 2024
We've received outstanding feedback from partners and collaborators about Loop. The primary technical benefit we've quickly noticed is the impressive load time—unlike other apps, the Loop widget loads almost instantly on a product page. Additionally, Loop offers an extensive range of features, including customizable cancellation flows and advanced options for creating upsells through its comprehensive management portal. One of the most remarkable experiences has been working with the Loop team. Their dedication and expertise shine through, making the implementation of new strategies smooth and efficient. The feedback loop with their technical team is quick and seamless. We highly recommend Loop for its thorough, smart, and efficient software. The genuine partnership and unwavering support from the Loop team have significantly enhanced our experience, making it an invaluable asset to our operations.
Thank you for the amazing review, Team Aseir Custom! We're delighted that our product, with its extensive features and customizable options, has exceeded your expectations. We are pleased to know that you've had a really positive experience with our team's dedication and expertise. We appreciate your recommendation and are committed to continuing to support your success! :)
June 17, 2024
This app does exactly what we need with new features always being developed enabling us to improve our subscription business continuously. Ongoing support provided by Nihal has been extremely useful and has been a major factor in our growth. An excellent app.
Thank you for your feedback, Team Reptile Centre! We're glad our app and support team have been instrumental in your growth. We're committed to continuously supporting your business - do give us a shout if you need any help :)
June 16, 2024
The function is very good, the service is very helpful and patient.
Thank you for your kind words, Team Kaygo Safety! We're delighted to know that you've had a great experience so far. Your satisfaction is our priority! :)
June 11, 2024
I love loop subscriptions. Their support Is also second to none and are great at helping with any requests I have.
Thank you, Team Bare Ayr! We're thrilled you love Loop Subscriptions and our support team. We're always here to help with any requests. :)