All reviews

Rating Breakdown

  • 5
    97% (367 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)
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5 / 5 Share

Oct. 3, 2021

Excellent customer service and easy-to-use app for people with minimal tech background. I am looking forward to continued collaboration!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 25, 2021

Best service, easy to install and configurable subscription app available in Shopify Store. While the app is free but its support is too responsive.

Using app

19 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 20, 2021

One of the best subscription services out there! Easy to set up and the developers are quick to help in integration. I am impressed and will continue to use this product on my store for years to come. Cheers

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We look forward to our association! Thanks, Team Loop

5 / 5 Share

Sept. 20, 2021

From the first day of downloading Loop, the customer support has been excellent. Despite having a few issues within the first couple days, Loop always replied fast and solved the issues. Loop provides everything I need for my subscription-based business. Would definitely recommend this to anyone who needs to add subscriptions to their website.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the recommendation! Such reviews keep us going! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 15, 2021

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We pride ourselves on our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 10, 2021

Just started using this app, needed a tiny bit of help from support and so far it's running flawlessly! They were quick to respond and guided me through some coding edits to make it work with our store.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 10, 2021

Rakshit and his colleague have been an absolute joy to work with. They made it easy to install the app, supported step by step along the way and still available if any questions come up. They are very attentive to their customers and keen to enhance the features around the customers requirement. I don't know why anyone would say anything bad about them as those two are super helpful and taking their time to listen! And the service is A+ - something rare to find in this ocean of apps. Plus, they seem to be always available. For a SME like us, this is important to provide ongoing support and be available even over the weekend. Because, when do we ever stop working and it does not feel like work if you partner with people like these two. Keep up the good work!

Store

NAYA

Using app

7 months

Total reviews

16

Average rating

3.5

Developer Reply

Thank you for this amazing review, Team Naya! We are always here to help out with any issues. Thanks, Team Loop

1 / 5 Share

Sept. 8, 2021

This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.

Using app

6 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Tinley, After this review and even before this review, we have tried reaching out to you to activate Subscriptions for your store but haven’t been able to do so. You scheduled 3 calls with us for your subscription widget issue but didn’t join any of the calls. After every call, we sent an email asking you to reschedule the call and even followed-up with you. I have updated the timeline of events on the google doc below, we have shared the same sheet with you as well. I am really not sure what we could have done differently so you wouldn't have felt disappointed with us. If you do want to try us again, please feel free to respond to our emails and we will be happy to power subscriptions for you. Thanks, Team Loop

5 / 5 Share

Sept. 6, 2021

Exceptional communication from agent and tutorial on how to use app efficiently. I have confidence on how to navigate, add, modify, track subscriptions and more.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, We are happy that you were satisfied with our support- Our utmost priority. We also look forward to assisting you with any kind of query. Thanks, Team Loop

5 / 5 Share

Sept. 2, 2021

Stoked with the Loop app. It has all that I needed, no more, no less. It is simple to navigate, looks good in the product field and the dashboard does what it should. Initially I couldn't see the subscription option on the live product page. I scheduled a call to chat with support, and right on time Rakshit was there on the chat and we got everything sorted. We quickly determined it was an issue with my Konversion theme - it needed an extra little bit of coding (many of my apps have needed this step with this theme. Rakshit took the wheel and in a few moments it was sorted, then we had a yarn about additional features and ways I can incorporate it into other products. I am very happy with Loop and the customer service was brilliant. You can be confident that they are smart and they care!

Using app

Over 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for this amazing review and kind words! Happy that you were satisfied with our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Aug. 31, 2021

I used the app to manage subscriptions. It is easy to use. I had an issue that support team resolved immediately so my subscriptions can be effectively managed. Thank you.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Aug. 29, 2021

I decided to use this app for my dog treats! so far so good, customer service was spot on, they answered my questions in a timely manner and gave me some feedback :)

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review :) Subscriptions / repeat orders makes a lot of sense for your business. Please write to us if you have any concerns or feature request which can improve subscription management for you or your customers. Thanks. Team Loop

5 / 5 Share

Aug. 26, 2021

I added this to give customers a subscription service that they can pay monthly. I had an issue with it at first, but the customer service was brilliant - very quick response time and they resolved the problem.

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! We hope subscriptions are working well for you and your customers :) If you have any feature request, suggestion or a concern - please feel free to write to us on email. Thanks. Team Loop.

5 / 5 Share

Aug. 11, 2021

I used Loop to create subscription options for my 10-year old daughter’s online fruit strip business. Loop was quick and easy to use. The Loop team went above and beyond to help me get the subscription option added to each of the product pages. Seriously, the developers were the BEST! Highly recommend!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the recommendation! Such reviews keep us going! Sending our best wishes for the success of your daughter's store! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Aug. 9, 2021

Top notch service. I have to admit that at first the app did not work but it took them a few minutes to answer my request and they also managed to customize a few things. I have never worked with someone so eager to help.

Using app

About 2 months

Total reviews

11

Average rating

5.0

Developer Reply

Thanks for the positive feedback :) I hope subscriptions are helping your repeat business grow. If you have any feedback or concern, please do reach out to us on email. Thanks. Team Loop

5 / 5 Share

Aug. 5, 2021

I've tested every Subscription app on Shopify but to no avail. These guys went beyond support in helping me set up / configure/customize. Great app and great support team. Five stars... simple to configure - Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the recommendation! Such reviews keep us going! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop