Loop Subscriptions App
Subscription app to manage subscriptions at scale
Rating
4.9
feedback
599
chart
#2,356
All reviews
Review RSS Feed
March 15, 2024
As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience. We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons: - Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs. - Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge. - Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution. - Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge. - Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive. Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations. HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!! We are truly delighted to hear that our platform has met and exceeded your expectations! We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging. Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market. Cheers 🥂, Nihal and Team Loop
March 9, 2024
Best subscription app, best support, best experience for our incredible subscribers. Highly recommend Loop if you are considering a subscription tool for your store.
Thank you for your enthusiastic endorsement, Team Rejuvia! We're thrilled to hear that you consider Loop the best subscription app, with the best support and experience for your subscribers. Your recommendation means a lot to us, and we're honored to be a part of your store's success. Cheers, Team Loop
March 7, 2024
We were with Bold Subscriptions for many years then switched to Appstle with the Shopify 2.0 release. It took us a month to configure and get setup on Appstle and after going live we just ran into issue after issue after issue as the system wasn't stable. We started looking at other platforms and found Loop. The install and configuration took just a few hours. They migrated our existing customers over from Appstle and we were live within a few days. Customers love it and we are very happy with it about a month since launch. Would highly recommend!
That's fantastic to hear, Team Frozen Garden! We're so glad that your transition to Loop was smooth and that both you and your customers are loving the experience. Thank you for sharing your journey and for your high recommendation. We're here to support you and look forward to being a part of your continued success! Cheers, Team Loop
March 7, 2024
Great product, fantastic customer service and fast resolution of issues. I highly recommend it.
Thank you for your kind words, Team Pure Fungi! We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us! Cheers, Team Loop
March 6, 2024
10/10 The app is easy to use, friendly, and has 24/7 support teams. I had the pleasure of speaking with Varun and he helped me fix my issue. 10/10
That's wonderful to hear, Team lurella! We're delighted that you find our app easy to use and appreciate our 24/7 support. It's great to know that Varun was able to assist you effectively. Thank you for your perfect rating, and we're here whenever you need us! Cheers, Team Loop
Feb. 29, 2024
One of the best apps on the platform. I have used other subscription services and I would recommend this one over the others on the customer service alone.
We're honored to be considered one of the best apps on the platform! Thank you for your recommendation and for highlighting our customer service. We're committed to providing top-notch support to all our users. Thank you for choosing us, Team Miaroo! Cheers, Team Loop
March 11, 2024
Support is great, we were not quite ready to continue and it rebilled without us having it configured yet. They understood the issue and refunded. Thank you We are looking forward to using them in the future when we have figured out our offer.
We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer. If you need any assistance or have further questions, we're here to help! Team Loop
Feb. 23, 2024
We made the switch from WooCommerce Subscriptions and our Wordpress site over to Shopify and Loop Subscriptions have been the right choice. A great level of customer service - quick to answer and solve any questions or problems and they made the migration super easy. I would strongly recommend!
We're thrilled to hear that your switch to Shopify and Loop Subscriptions has been a positive experience, Team Apostle Coffee! Thank you for your kind words about our customer service and the smooth migration process. Your strong recommendation means a lot to us, and we're here to support you as you continue to grow with Loop. Cheers, Team Loop
Feb. 20, 2024
Loop is a game-changer! Its intuitive interface and powerful functionalities make it a breeze to use. It has great features designed to tackle churn and payment failures. Transitioning to Loop was seamless, thanks to their dedicated team of account managers and engineers who swiftly resolved any issue we had. Kudos to Piyush & team for creating a great product and team!
We're thrilled to hear that you find Loop to be a game-changer, Team Purest Co! Thank you for your kind words about our intuitive interface, powerful functionalities, and dedicated team. Your feedback is greatly appreciated, and we look forward to continuing to support your success with Loop! Cheers, Team Loop
Feb. 20, 2024
Great product, outstanding support from the team. 5/5
Thank you for your glowing review! We're thrilled to hear that you're satisfied with our product and the support you've received from our team. Cheers, Team Loop
Feb. 16, 2024
Yes, happy with support. Thanks
Thank you so much for your positive review, Team Jimmy Hornet Magazine! We're thrilled to hear you're happy with our support. We're here to assist you throughout your subscription journey, so if there's anything else we can do for you, just let us know. Cheers! 🌟 Team Loop
Feb. 14, 2024
Great Customer Service. Atul is awesome.
Thank you for your wonderful feedback, Team Inward Half! We're so pleased to hear about your great experience with our customer service, and especially with Atul. We'll be sure to pass along your compliments. If there's anything more we can help you with, please don't hesitate to reach out. Cheers to more awesome experiences ahead! 🌟 Team Loop
Feb. 7, 2024
Great app, seamless. EXCELLENT customer service.
Thank you so much for your glowing review, Team Nutcase Nuts! We're thrilled to hear you find our app seamless and are delighted with the customer service. Our team works hard to ensure a smooth experience for our users and provide top-notch support. If there's anything else we can do for you, or if you have any suggestions, please don't hesitate to reach out. Your satisfaction is our priority! 🌟 Team Loop
Aug. 1, 2024
Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app! The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!
Thank you for your amazing feedback, Team Nutty Hero! We're thrilled that Loop is making a significant impact on your sales with its unique combination of product bundles and subscriptions. Hearing that our app and the support from Manan and the team have met your needs is fantastic. Thanks for being a part of the Loop family! 🌟 Team Loop
Feb. 6, 2024
Great service. Easy to use.
Thank you for your positive feedback, Team Drink Victory! We're delighted to hear that you found our service great and easy to use. Ensuring a user-friendly experience is our top priority. If there's anything else we can help you with, please don't hesitate to reach out. We're here for you! 🌟 Team Loop
June 3, 2025
This is the first subcription app I've used, but so far, I'm quite happy with it. I was migrating from a DIY solution and the team took time to understand my particular needs and provided a significant amount of very helpful support in the lead up to migration. The migration was painless - thanks to the efforts of that particular team. Since launch, perhaps the greatest value has been provided by the Support team, and my CSM Shivam. I'm continually asking questions and, regardless of the time or day of the week, a helpful response is never more than an hour or two away (often much faster). There are a few gaps and frustrations (thus 4 not 5 stars), but some of these relate to my particular case (using an Anchor Day, and the post purchase upselling of BYOBs) and will not be relevant for all vendors.
We're so glad to hear about your positive experience with our app and the seamless migration process, thanks to our dedicated team. It's great to know our Support team has been there for you every step of the way, providing timely help whenever needed. Thank you for trusting us with your subscription needs. If you have any more questions or need further assistance, we're just a message away. Here's to your continued success! 🌟 Team Loop
Feb. 1, 2024
the customer service is great.. I'm still figuring out the app, but seems to be working well..
Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟 Team Loop
Jan. 25, 2024
Loop subscriptions is amazing. I don’t know why they only have 4.9 stars because they should have 5.0! The features in this app are amazing and help our company increase sales. I found this service on a podcast where they compared every subscription service and Loop was hands down number one and I understand why now. Their customer service is AMAZING. Anytime I need help they respond promptly and even with personalized video tutorials for my issue. Highly recommend.
Thank you so much for your glowing review, Team Holistic Nutrition! Your recommendation means the world to us. We're absolutely thrilled to hear that Loop Subscriptions has played a significant role in boosting your company's sales and that our features have met your needs so well. It's great to know our efforts to provide top-notch customer service, including personalized video tutorials, have been so helpful to you. Thanks again for choosing Loop! 🌟 Team Loop
Jan. 24, 2024
Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!
Thanks for the awesome review! We're stoked to hear you're happy with the app and our support team. Can't wait to grow together with Loop! If you need anything along the way, just holler. Here's to big wins ahead! 🌟 Team Loop
Jan. 22, 2024
Thank you for your review, Team Kiva Confections! If you ever have ideas or need assistance, we're just a message away. Your success is our top priority! Team Loop