Loop Subscriptions App
Subscription app to manage subscriptions at scale
Rating
4.9
feedback
599
chart
#2,356
All reviews
Review RSS Feed
Jan. 22, 2024
I've been using Loop for a couple of months now and am delighted with every aspect. The changeover from my previous subscription app was handled beautifully, the Loop team did all the heavy lifting and there was no disruption at all to subscribers. And the support team are great. They're on a par with Shopify support: fast to respond, warm and friendly + they totally know their product. The app has been running perfectly for me, it's super easy to manage and has some nifty tools + analytics. Probably the thing I like most is the customer portal; the set out is clear and simple so that even the most tech-challenged person could find their way around. Well done Loop, I'm so glad I found you!
Thank you for your fantastic review, Team Hey Happy Dog! Super glad to hear your switch was a breeze and you're loving the customer portal. Thank you for choosing Loop, and we look forward to supporting your continued success!🚀 Cheers 🥂, Team Loop
Jan. 18, 2024
Loop is a great product to have for subscriptions! The dashboard is easy to understand and the service has a variety of tools for a custom experience. Shoutout to the team behind Loop as well; excellent customer service and responsiveness! We look forward to using Loop for a long time.
Thanks for the awesome shoutout, Team Jaspr! 😊 Super glad you're loving Loop and finding everything easy to use. Big cheers to you for being part of our journey! If you've got any cool ideas or need a hand with anything, just give us a shout.🚀 Cheers🥂 Nihal and Team Loop
Jan. 15, 2024
LOOP is an excellent and user friendly app. The service is also outstanding, they were very helpful. Definitely recommended!
That's awesome to hear! Thanks for the shoutout about us being user-friendly and for appreciating our service. We're super glad we could help out. If you ever need anything or have questions, remember, we're just a message away. Happy to have you with us, and thanks for recommending us! 😊👍 Team Loop
Jan. 15, 2024
The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.
Thanks for the great feedback, Team Old Spike! Super happy to hear our team helped you smoothly transition from Recharge to Loop. Loving that you're enjoying the features and the customer portal tweaks. Got any questions or need more tips as you explore? Just give us a shout – we're here to help! 😊🌟 Team Loop
Jan. 12, 2024
Great customer service. Fast and straight to the solution.
Thank you for your positive feedback, Team Oh Beauty! It's fantastic to hear that you experienced fast and effective customer service. Our team strives to provide solutions that are both quick and efficient. If you ever have more questions or need further assistance, we're just a message away. Your satisfaction is our priority! 🌟💨 Team Loop
Jan. 12, 2024
My only regret is not implementing Loop sooner. Loop has elevated the subscription app space with best-in-class software that boosts revenue from Day 1 and improves the customer experience. Plus, they take pride in onboarding and have a dedicated team to ensure a seamless transition. If you're considering switching or onboarding for the first time, LOOP is a MUST-HAVE to add to your tech stack (and it costs less than the other guys).
Thanks for the awesome review, Rob and Team Angela Caglia! We're super glad you're seeing great results with Loop and that our team could make your transition smooth. If you need anything else, just give us a shout. Happy to have you on board! 🚀🌟 Team Loop
Jan. 12, 2024
Manan on the help chat was very helpful.
That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan. It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again. We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟
Jan. 11, 2024
Nice app. The set up didn't complete automatically but their customer support were very quick and efficient at sorting the matter. I look forward to using the app for my new subscription box.
Thanks for taking the time to leave a review, Team Skein Queen! It's great to hear that our customer support team was able to quickly resolve the setup issue for you. We're excited that you're using Loop for your new subscription box venture! If you need any assistance or have questions as you move forward, don't hesitate to reach out. Best of luck with your subscription box journey, and we're here to support you every step of the way! 🚀📦
Dec. 20, 2023
Thanks a ton for the 5 star rating, Tallow! 😊 We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Here's to great times together! 🥂 Team Loop
Dec. 7, 2023
Great app and service team was helpful in installing it!
Thank you so much for your kind words, Team Bursera! 😊 We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Cheers to a great experience together 🥂 Team Loop
Dec. 6, 2023
Thanks a ton for the rating! 😊 We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Here's to great times together! 🥂 Team Loop
Dec. 6, 2023
We were impressed by the onboarding experience with Loop. There was clear communication and attention to detail throughout the migration process, and everything went smoothly according to plan. We have only been on Loop for a short time, but so far, we have been delighted with the functionality and features compared to our previous subscription service.
Thank you so much for your kind words, Mandy! 😊 We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we strive for. If there's anything else you need or any feedback you'd like to share, please do let us know. Cheers to a great experience together! Regards, Team Loop
April 18, 2024
Thank you for your help and understanding of our concerns and good communication.
This just made our day! Thank you for the kind words and shout-out, Team Hirsch Organic. We are going to frame this one in our office 🙂.
Nov. 28, 2023
I made the switch to Loop from recharge and couldn't be happier! The migration and integration process was smooth, simple, and had me live within a couple of weeks. Loop does all the heavy lifting and makes getting started a seamless process. The platform is intuitive, much easier to use, and offers more functionality than recharge. The customer service is top notch (seriously, so awesome). I ran into a snag trying to figure something out in my theme and they jumped in and had it done within a couple of hours. Now to the best part. During the sales process they recommended that I start in the Growth Plan (less expensive) until my subscription revenue justifies upgrading to the Enterprise Plan. The team at Loop is interested in my long term success as well as a long term relationship. This is the opposite of what I experienced at recharge and I'm so happy to be partnered with an ethical company that holds high standards.
Thank you for the kind words and shout-out, Team Rootless Coffee 😊 This review just made our day! Such details! This makes us stronger, inspired and gives us more energy on our mission to make the most user-friendly subscriptions app for the community 💪🚀 Cheers to the start of an amazing journey together 🥂 Team Loop
Nov. 26, 2023
I had an issue with how the app installed and I reached out for assistance. Not only did they help fix the issue, they jumped on a call with me to go over things to ensure I knew how to best utilize their app! Amazing service and great attention to detail for helping!
Thank you for the kind words and shout-out, Team Quilt Basket Coming :) We always here to help you for any kind of assistance 😇 Feel free to message us for any kind of doubt or support 😊💪 Cheers, Team Loop
Nov. 24, 2023
This app is incredibly flexible for what we need. We use it for wine club subscriptions and it works wonders. I also want to thank the team for helping us migrate our subscriptions from Squarespace into Loop on Shopify, they were patient and helpful despite our small amount of migrations.
Thank you for the kind words and shout-out, Team Batch Mead 😇 We are very happy and excited that you decided to choose us as your subscriptions growth partner during your migration to Shopify from Squarespace 🚀 Always here to support for any query and doubt 💪 Cheers 🥂 Team Loop
Feb. 26, 2025
Great app, user friendly and always someone there to help! It's been a pleasure working with their customer service team.
Thank you for the kind words and shout-out, Team Odeliya Probeauty :) We are super excited and happy to have you onboard! Thank you for choosing us as your subscriptions growth partner 😇 Cheers🥂 Team Loop
Aug. 12, 2024
Really great app, with supportive customer team who provide timely guidance on any platform issues.
Thank you for the kind words and shout-out, Team Presto Coffee Roasters :) 6 months working with your team has been amazing 🚀 We are always a message away if you need help with anything else 😇 Cheers, Team Loop
Nov. 22, 2023
We are excited to continue our journey with Loop Team. We have started working together this year and had some bumps along the way. But with their sincere efforts and consistency, we were able to clear any obstacles and move forward together. Atul in Customer Support is best at what he does and does his role with immense passion and dedication. We are glad to work directly with him for our account needs. He has made every effort to make us feel comfortable on the Loop platform and strategically yet patiently resolved issues as they came. Best Regards - Protein Chefs Team
Thank you for the kind words and shout-out, Team Protein Chefs! (during such a busy time) This made my day :) Always here to support our merchants 😇 Cheers 🥂💪 Atul and Team Loop
Jan. 31, 2024
We 100% recommend them for D2C subscriptions. Features 4.75/5 Customer support 5/5 Problem solving speed 5/5 UI 5/5
Thank you for the review, Team Dunatura :) Super excited that you chose us as your subscriptions growth partner 🚀. Very happy to have you onboard 💪 Cheers, Team Loop