All reviews

Rating Breakdown

  • 5
    97% (366 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)
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5 / 5 Share

Jan. 12, 2024

Great customer service. Fast and straight to the solution.

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive feedback, Team Oh Beauty! It's fantastic to hear that you experienced fast and effective customer service. Our team strives to provide solutions that are both quick and efficient. If you ever have more questions or need further assistance, we're just a message away. Your satisfaction is our priority! πŸŒŸπŸ’¨ Team Loop

5 / 5 Share

Jan. 12, 2024

My only regret is not implementing Loop sooner. Loop has elevated the subscription app space with best-in-class software that boosts revenue from Day 1 and improves the customer experience. Plus, they take pride in onboarding and have a dedicated team to ensure a seamless transition. If you're considering switching or onboarding for the first time, LOOP is a MUST-HAVE to add to your tech stack (and it costs less than the other guys).

Using app

About 2 months

Total reviews

15

Average rating

5.0

Developer Reply

Thanks for the awesome review, Rob and Team Angela Caglia! We're super glad you're seeing great results with Loop and that our team could make your transition smooth. If you need anything else, just give us a shout. Happy to have you on board! πŸš€πŸŒŸ Team Loop

5 / 5 Share

Jan. 12, 2024

Manan on the help chat was very helpful.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

That's fantastic to hear, Team Miller's Grove! I'll be sure to pass on your kind words to Manan. It's always our goal to provide helpful and efficient support, so knowing that Manan hit the mark is very encouraging. If you ever need more assistance or have any questions, don't hesitate to reach out to our help chat again. We're here to ensure you have the best experience with our app! Thanks for your feedback! 😊🌟

5 / 5 Share

Jan. 11, 2024

Nice app. The set up didn't complete automatically but their customer support were very quick and efficient at sorting the matter. I look forward to using the app for my new subscription box.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to leave a review, Team Skein Queen! It's great to hear that our customer support team was able to quickly resolve the setup issue for you. We're excited that you're using Loop for your new subscription box venture! If you need any assistance or have questions as you move forward, don't hesitate to reach out. Best of luck with your subscription box journey, and we're here to support you every step of the way! πŸš€πŸ“¦

5 / 5 Share

Jan. 9, 2024

Switched over to loop a few months ago and I am very happy with the app. The customer service is amazing and it is really user friendly.

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

That's awesome to hear, Team Bizzybcrafts! 😊 Glad you're loving Loop and finding it easy to use. Our customer service team will be over the moon to know they've been a big help. If you have any ideas, or questions, or want to chat about how we can make the app even better for you, feel free to message us anytime. Thanks a bunch for being part of the Loop family! 🌟

5 / 5 Share

Jan. 2, 2024

Solid app. Only using it for the build-a-box feature, so I can't speak to the "regular" subscription features. But I looked at most of the available subscription apps that offer build-a-box features standard, and this one works for me so far. More importantly, they have have been super-responsive from a support stand point. Fixing bugs I find during testing, adding small features, etc. And for the price, it's a solid choice.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for the kind words, Team Salty Buns! Really happy to hear you're liking the build-a-box feature and our support. If there's anything else you need, just give us a shout. We're always here to help! Cheers, Team Loop

5 / 5 Share

Jan. 31, 2024

Loop helped me out when I needed help installing the widget on my website. Now I just need to see how the offer converts over the next. Update: Loop helped me keep the app affordable to keep forever!

Using app

About 2 months

Total reviews

5

Average rating

4.6

Developer Reply

Hi DPG Bookstore, We greatly appreciate your time and effort in providing a rating for our App on the Shopify App listing page. As a merchant-centric startup, we strive to offer a 5-star and beyond customer experience Your feedback is invaluable to us, and we'd be really grateful if you could share your insights and suggestions on how we can improve our app and support to earn that 5-star rating. If you are open to discussing this further or have specific areas you'd like to address, I will be more than happy to arrange a call. Here's to great times together! πŸ₯‚ Team Loop

5 / 5 Share

Dec. 20, 2023

Store

Tallow

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks a ton for the 5 star rating, Tallow! 😊 We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Here's to great times together! πŸ₯‚ Team Loop

5 / 5 Share

Dec. 7, 2023

Great app and service team was helpful in installing it!

Store

Bursera

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words, Team Bursera! 😊 We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Cheers to a great experience together πŸ₯‚ Team Loop

4 / 5 Share

Dec. 6, 2023

Using app

About 2 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks a ton for the rating! 😊 We're really happy that you like the app. Your positive experience is exactly what we aim for. If there's anything else you need or any feedback you'd like to share, we're all ears! Here's to great times together! πŸ₯‚ Team Loop

5 / 5 Share

Dec. 6, 2023

We were impressed by the onboarding experience with Loop. There was clear communication and attention to detail throughout the migration process, and everything went smoothly according to plan. We have only been on Loop for a short time, but so far, we have been delighted with the functionality and features compared to our previous subscription service.

Using app

23 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind words, Mandy! 😊 We're absolutely delighted to hear that you're enjoying the app and that our service team could assist you smoothly with the installation. Your positive experience is exactly what we strive for. If there's anything else you need or any feedback you'd like to share, please do let us know. Cheers to a great experience together! Regards, Team Loop

5 / 5 Share

April 18, 2024

Thank you for your help and understanding of our concerns and good communication.

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

This just made our day! Thank you for the kind words and shout-out, Team Hirsch Organic. We are going to frame this one in our office πŸ™‚.

5 / 5 Share

Nov. 28, 2023

I made the switch to Loop from recharge and couldn't be happier! The migration and integration process was smooth, simple, and had me live within a couple of weeks. Loop does all the heavy lifting and makes getting started a seamless process. The platform is intuitive, much easier to use, and offers more functionality than recharge. The customer service is top notch (seriously, so awesome). I ran into a snag trying to figure something out in my theme and they jumped in and had it done within a couple of hours. Now to the best part. During the sales process they recommended that I start in the Growth Plan (less expensive) until my subscription revenue justifies upgrading to the Enterprise Plan. The team at Loop is interested in my long term success as well as a long term relationship. This is the opposite of what I experienced at recharge and I'm so happy to be partnered with an ethical company that holds high standards.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Rootless Coffee 😊 This review just made our day! Such details! This makes us stronger, inspired and gives us more energy on our mission to make the most user-friendly subscriptions app for the community πŸ’ͺπŸš€ Cheers to the start of an amazing journey together πŸ₯‚ Team Loop

5 / 5 Share

Nov. 26, 2023

I had an issue with how the app installed and I reached out for assistance. Not only did they help fix the issue, they jumped on a call with me to go over things to ensure I knew how to best utilize their app! Amazing service and great attention to detail for helping!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Quilt Basket Coming :) We always here to help you for any kind of assistance πŸ˜‡ Feel free to message us for any kind of doubt or support 😊πŸ’ͺ Cheers, Team Loop

5 / 5 Share

Nov. 24, 2023

This app is incredibly flexible for what we need. We use it for wine club subscriptions and it works wonders. I also want to thank the team for helping us migrate our subscriptions from Squarespace into Loop on Shopify, they were patient and helpful despite our small amount of migrations.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Batch Mead πŸ˜‡ We are very happy and excited that you decided to choose us as your subscriptions growth partner during your migration to Shopify from Squarespace πŸš€ Always here to support for any query and doubt πŸ’ͺ Cheers πŸ₯‚ Team Loop

5 / 5 Share

Nov. 23, 2023

Great app, user friendly and always someone there to help!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Odeliya Probeauty :) We are super excited and happy to have you onboard! Thank you for choosing us as your subscriptions growth partner πŸ˜‡ CheersπŸ₯‚ Team Loop

5 / 5 Share

Nov. 23, 2023

Great app. We have used it for about 6 months now. No complaints!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Presto Coffee Roasters :) 6 months working with your team has been amazing πŸš€ We are always a message away if you need help with anything else πŸ˜‡ Cheers, Team Loop

5 / 5 Share

Nov. 22, 2023

We are excited to continue our journey with Loop Team. We have started working together this year and had some bumps along the way. But with their sincere efforts and consistency, we were able to clear any obstacles and move forward together. Atul in Customer Support is best at what he does and does his role with immense passion and dedication. We are glad to work directly with him for our account needs. He has made every effort to make us feel comfortable on the Loop platform and strategically yet patiently resolved issues as they came. Best Regards - Protein Chefs Team

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Protein Chefs! (during such a busy time) This made my day :) Always here to support our merchants πŸ˜‡ Cheers πŸ₯‚πŸ’ͺ Atul and Team Loop

5 / 5 Share

Nov. 21, 2023

Exceptional support! I encountered a layout issue, and the team promptly connected to my store and efficiently implemented the necessary adjustments on their own. I would highly recommend their services!

Store

REVIVE

Using app

8 days

Total reviews

13

Average rating

5.0

Developer Reply

Thank you for the kind words and shout-out, Team Revive πŸ™‚ Happy to help you with your issue :) Always a message away if you need help with anything else during BF/CM or even after that πŸ˜‡ Best wishes for BF/CM πŸš€ Cheers, Team Loop

5 / 5 Share

Jan. 31, 2024

We 100% recommend them for D2C subscriptions. Features 4.75/5 Customer support 5/5 Problem solving speed 5/5 UI 5/5

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review, Team Dunatura :) Super excited that you chose us as your subscriptions growth partner πŸš€. Very happy to have you onboard πŸ’ͺ Cheers, Team Loop