Loop Subscriptions
Trusted Subscriptions App for eCommerce DTC Brands
Rating
5.0
feedback
353
chart
#2,275
All reviews
Rating Breakdown
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Sept. 11, 2023
Our experience with Loop has been really great and supportive. We have been assisted mostly by Surbhi, Sri & Abel and all have been extremely helpful and friendly. The transition was a little bit difficult as we had a lot of weird pricing mixed in with our old Bold subscription but the Loop team did everything they could to make it seamless. So far the new system is doing amazing and we are slowly acquiring the subscribers we lost on our old platform. Highly recommend.
Thank you for the kind words and shout-out, Team Dog & Gun Coffee :) We are so excited to have you onboard 🚀 Thank you for choosing us as your subscriptions growth partner 💪 Here's to acquiring more subscribers in the future 🥂 Cheers, Surbhi, Sri, Abel and Team Loop
Sept. 8, 2023
Fantastic onboarding experience. Platform super stable and the features are brilliant. Most importantly the support & dev team are reliable, agile and efficient. Brilliant experience.
Thank you for the kind words and shout-out, Team Veloforte :) Thank you for choosing us as your subscriptions partner 💪 We are very excited to work with your team and create some amazing subscription growth campaigns together 🚀 Cheers, Nihal and Team Loop
Sept. 6, 2023
I'm so impressed with Loop's customer and support team! They were incredibly helpful when I switched from two other subscription apps, and they've been quick to respond to any questions I've had since then. Loop has been super easy to use, and I haven't had any glitches at all. I highly recommend it!
Thank you for the kind words and shout-out Team Happy Way :) We were very excited when we onboarded you and glad that you chose us as your subscriptions growth partner 🚀 We are always a message away for any sort of query :) Cheers, Nihal and Team Loop
Aug. 31, 2023
We've previously been on ReCharge and Prive, and Loop is the best so far! The built-in analytics Loop provides and the out-of-the-box customer UX far exceed other competing platforms, and the economics of Loop work better for our small (but growing) business. Since switching to Loop, we better understand who/why/what around our subscription customers and their behavior. We've also seen a drop in customer service tickets related to customer subscription management because our customers are able to navigate their portals easily. Loop is easy and makes growing a subscription channel easy!
Thank you for this kind words and this shout out, Team 2Betties :) Perfect start to the week 💪 🚀 That's what we had in mind when we made the product- Brands are able to get a better understanding of their subscription business and also make subscription management completely self-serve. Always a message away for your support :) Cheers, Team Loop
Aug. 31, 2023
Really love this app! The support is amazing - the team are always available to chat through slack or a video call if I get really stuck. It's just so easy to use and we've increased our customer retention rate plus number of subscriptions. It also looks great and is a much better experience for our customers. It's more expensive that Bold, but so worth it.
Thank you for the kind words, Team MyOva :) We are very happy that you chose us as your subscriptions growth partner this year (the results are already being seen 😇) Our goal is to provide the best subscriber experience for all our merchants. We believe investment in the right subscriptions app will pay dividends in the long-term. Always here for your support. Cheers, Team Loop
Aug. 25, 2023
Fantastic all around. Very helpful with the integration and so far they offer the best functionalities a subscription app can offer.
Thank you for the shout out and kind words, Team Zerolla :) We are always here to help you- Just a message away 🚀 The features are as a result of listening to the DTC community and only building what they want 💪 Here's to more subscriptions growth 🥂 Cheers, Team Loop
Aug. 17, 2023
Loop Subscriptions is a great product and has mostly all the features a subscription ecommerce company would need. What I like about Loop is the prompt response to support, feature requests, support in ideations to increase subscriptions. Also, they are very reasonably priced. I highly recommend checking out loop...
Thank you for the kind words, Team Chime :) We are very happy that you chose us as your subscriptions growth partner 🚀 Always a message away for any support request or any subscriptions growth idea Thank you for the shout out 😊 Cheers, Team Loop
Aug. 16, 2023
I had a very specific case for Subscriptions that it seemed no other app was capable of performing. Our store subscriptions needed to be available for in-store pickup only and have shipping restricted. Harshit, Vivek and Surbhi were all friendly, professional and punctual with updates and responses. They resolved the issue by getting in touch with Shopify and within a couple days - I was good to go. Thank you so much to the Loop team, I would definitely recommend this app for anyone looking to start subscriptions or bundles.
Thank you for the kind words and the shout out :) We are super happy that you chose us as your subscriptions growth partner 🚀 We pride ourselves in the experience that we provide to our customers 😊 Here is to more growth in the future 🥂 Cheers, Harshit, Surbhi and Team Loop
Aug. 14, 2023
The Loop Team continue to be fantastic for our business growth and development! Working with Loop to migrate over to Shopify was seamless and they were available at all stages to get us set up for success. The collaboration we have with our Loop account manager Nihal keeps us communicating constantly. They provide support extremely fast as well as offering solutions to increase our subscription retention and growth. Our business is THRIVING with Loop!
Thank you for the kind words, Team Eternapure :) This review made my day. Very happy to be your partner in subscriptions growth. Always a message away for any doubt or discussing ideas or just talking about DTC in general. Here's to more growth in the future 🍷 💪 🚀 Best wishes, Nihal & Team Loop
Aug. 9, 2023
The team at Loop has made the migration so easy, and they are really helpful and knowledge. I am excited to join Loop and improve my customer's experience!
Thank you for your kind words :) Migrating from Recharge to Loop showcases your trust in our platform. We're dedicated to delivering on that trust by continuing to offer practical features, world-class and timely support and best-in-class subscription management experience. We are always a message away :) Cheers, Surbhi & Team Loop
Aug. 8, 2023
The Loop team have been AWESOME to deal with. We are new to subscriptions on our store and their customer service has been next-level. I bombarded them (and continue to now) with questions to help us set up and optimize our subscription program and they continually go out of their way to make things work flawlessly. From Zoom meetings to ensure they know how we operate to extensive emails with easy-to-follow instructions, everyone at Loop has been beyond helpful. High five to all of the Loop Crew.
Thank you for your kind words, Team BCause 😊. We're happy to hear that you've had an awesome experience with our team. Your shoutout for our customer service means a lot to us! We understand that starting subscriptions can be a new and exciting journey, and we're here to support you every step of the way. Don't hesitate to continue bombarding us with questions – that's what we're here for! Loop team is always just a message away :) High five right back at you! 🙌 Cheers, Team Loop
Aug. 8, 2023
Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.
Thank you for your kind words, Team ExpressMed! We're delighted to hear that you've made the switch to Loop from Recharge and are finding our app to be a better fit for your needs. Very happy to know that the app setup and onboarding process have been smooth for you :) We truly appreciate your feedback regarding the feature you mentioned about automatic price change notifications for subscribed products. We understand how valuable such a feature can be for your business and the convenience it offers to your customers. Rest assured, we've taken note of your suggestion and have passed it along to our product team for consideration. Your satisfaction is our priority. We're here to continuously improve and provide you with solutions that meet your requirements. If you have any more insights or ideas, feel free to share them – we're all ears! Thanks again for choosing Loop as your subscription solution. We're excited to continue supporting your DTC brand's journey 🚀 Cheers, Team Loop
Aug. 7, 2023
I always get amazing support from Atul at Loop and the response is alway timely and accurate. It gives me a huge amount of confidence in the Loop platform because even if I'm faced with a difficult issue I know that excellent support is easily accessed. Thank you Atul and the Loop team!
Thanks a ton for the awesome shoutout and the kind words! Me and rest of the crew are absolutely thrilled to be your go-to support squad. 🚀 We're here to tackle any issue that you face. And we're super excited to know you're feeling super confident in the platform. We are building Loop for long-term subscriptions growth 🚀 Cheers, Atul and Team Loop
July 26, 2023
My company is new to subscriptions, and the Loop team has been helpful every step of the way. We have had many questions on ways to customize and maximize our plan and they were responsive and helpful every step of the way.
Thank you for the kind words, Team Iconic Beauty :) Welcome to the wonderful world of subscriptions! We're absolutely thrilled that you chose Loop to kickstart this exciting journey for your company! We know starting subscriptions can be a bit daunting, but we're here to make it as smooth and enjoyable as possible for everyone. If there's anything else you need or any new ideas you want to explore, just reach out—we're just a message away! Here's to a fantastic growth journey together 💪🚀 Cheers, Team Loop
July 26, 2023
Migrated from Bold to Loop. The team made the migration as seamless as possible, even working to recode my website with my web designer after the previous app's code was causing some trouble with the migration. The functionality of Loop is epic - already made massive changes to the customer experience which is increasing AOV and LTV. (only been live for a month so it will be exciting to see how this progresses as I customise things further.) The team has been so attentive and proactive in helping me improve my business, nothing like my experience with my previous app provider. To anyone who is growing a subscription-based ecom business, I'd 100% recommend Loop.
Thanks a ton for your kind words, Team Coffeefusion! 🎉 We're stoked to have you as part of the Loop family and can't wait to see your subscription business soar with our app! Making migration as smooth as butter is our goal, and we're glad we were able to get everything on track We're thrilled that you're loving Loop features! Our goal is to be your ride-or-die support squad! Your trust and confidence in us as subscriptions growth partner means everything :) Cheers, Team Loop
July 24, 2023
Best hassle free subscription app so far. We were on recharge for quite some time and switched to Loop. It is so much more user friendly and easy to manage. Analytics are great and packed with features we need. We can't wait to see what more features are added. Great onboarding process and awesome team that will support you very quickly. I would say it's miles better than recharge.
Thank you for such an awesome review and kind words, Team Cortez Coffee! 🌟 We're absolutely thrilled to hear that Loop has been the best hassle-free subscription app for you so far! Our onboarding process is designed to get you up and running without any hassle, and we're overjoyed that you had a great experience with it. Providing fast and reliable support is one of our top priorities We're honored to be considered miles better, and we promise to keep exceeding your expectations. We can't wait for you to see what more we have in store for you! 🚀 Cheers, Team Loop
July 24, 2023
Great service, held our hand through the set up and migration process which was very valuable. Portal much easier to use than other solutions and range of optimisations and tools is very handy. Highly recommend.
Thank you so much for your kind words, Team Veg Box Fresh 🎉 We are absolutely thrilled that you had a great experience with our service. Our team is always here to lend a helping hand, and we're delighted to hear that you found our support during the setup and migration process valuable. Making things easier for you is what we're all about! It's fantastic to know that you find our portal user-friendly and more convenient than other solutions out there. We've put a lot of love and effort into designing it with our users in mind, and your feedback truly validates our hard work. Once again, thank you for choosing Loop Subscriptions as your subscriptions growth partner. Cheers, Surbhi and Team Loop
July 21, 2023
Loop was amazing with helping me migrate from a different subscription app! We were considering other apps as well but Sri at Loop helped me know that Loop is the place for me and my business! A big feature I wanted was a Dunning Flow and it comes stock in Loop! THAT IS AMAZING! We are just getting started and the experience and service has been unmatched! I am very excited to grow my business with Loop and make magic together!
Thank you for the kind words, Team Mouse Merch Box 😊 After working with many DTC brands, we figured that brands don't even realise the revenue they lose to failed card payments- That's why we built that feature as an important part of Loop and not as add-on. We are very excited to work with you 💪 Can't wait to grow your business together 🚀 To more subscription growth, Sri & Team Loop
July 19, 2023
Fantastic team, smart and responsive. A true extension of our internal team. Solid technology with unique commercial features that have helped us scale our subscription business! Highly recommended.
Thank you for your kind words, Team Evereden 😊. We love working with you! Thank you for choosing us as your subscriptions growth partner 😇 Together, we are going to reach new heights in your subscription business🚀 Cheers, Team Loop
July 12, 2023
Exceptional support and goes the extra mile to boost our retention. Their commitment to going above and beyond in assisting us with our subscription and retention efforts has been truly exceptional. Highly recommended for outstanding results!
Thank you for the kind words, Team TruHeights! 😊 We are so happy that you chose us as your subscriptions parter for long-term growth 🚀 Can't wait to work on some more amazing retention campaigns and subscription growth ideas 💪 Yes! We will always be committed to your subscription growth :) Cheers, Nihal and Team Loop