Loop Subscriptions
Trusted Subscriptions App for eCommerce DTC Brands
Rating
5.0
feedback
353
chart
#2,271
All reviews
Rating Breakdown
Review RSS Feed
July 12, 2023
We moved from ReCharge to Loop for the extra customizability and control over the plans we offer to our customers and their journey. So far we're seeing higher quality leads and improvements to our churn rate.
Thank you for the kind words, Team Skipper's Pet Products! 😊 We are so happy that you chose us as your subscriptions parter for long-term growth 🚀 Can't wait to work on some amazing retention campaigns and subscription growth ideas 💪 Thank you for the reduced churn rate acknowledgment :) Cheers, Nihal and Team Loop
July 6, 2023
If there's one app for subscriptions, THIS IS IT! After migrating from another in the last few days, this has been an eye opener. Leaps and bounds better! Support have been very helpful throughout.
Thank you for the kind words, Team FLOWERFIX! This review made our day 😊 We are super excited that you chose us as your subscriptions growth partner 🚀 More subscriptions power to you 💪 Thanks, Team Loop
June 29, 2023
Loop is a brilliant app so far and the difference with our previous solution is noticeable. The Loop team has been present and supportive in our setting up journey and especially Abel's help has been extremely valuable. We highly recommend Loop as a subscriptions app.
Thank you for the kind words, Team Gaia Pulses :) Thank you for recommending us- Means the world to us. We are so happy that you decided to chose us as your subscriptions growth partner 🚀 We are always by your side in your growth journey. Happy to assist in whatever way possible. Also love your mission on sustainability, organic food. Best wishes, Abel and Team Loop
June 20, 2023
My experience with Loop has been great! It was very simple to install to my website and customer service is very responsive and helpful. I ran into a slight issue installing the subscription to my website but they fixed the problem for me immediately. I highly recommend Loop for your subscription services.
Thank you for the kind words, Team Strength for Today Nutrition 🙂. We are very happy that we were able to help you with your issue. Thanks for recommending us and choosing us your subscriptions growth partner 💪 🚀 Cheers, Team Loop
June 5, 2023
Great experience with customer support. Fast and responsive. Everything is working well and has been. Excellent service.
Thank you for the kind words, Team nutroslim 😊 We are very excited that you chose us as your subscriptions growth partner 🚀 More subscriptions power to you 💪 Cheers, Team Loop
June 5, 2023
I had a great experience with Loop. I moved over from Appstle because their support team never could resolve my issues. Loop was quick and has a better interface!
Thank you for the kind words, Team West Shore Wine Co. 😊 We are very excited to have you with us. So happy that you chose us over other subscription apps in the marketplace. More subscriptions power to you 💪 Cheers, Team Loop
June 5, 2023
After having used some other popular subscription solutions, we highly recommend Loop. There are other decent solutions out their, but based on price, support, functionality, and ease-of-use, we believe Loop is the best by far. The Loop team is incredible - they're so helpful and responsive. We have many subscribers, and migrating to a new subscription platform was daunting. But Loop made it easy and was very proactive about getting us through each step. Dealing with my old subscription provider could be frustrating because you have to go through their chatbot and then submit a ticket. But with the Loop team, we were able to get on Zoom right away, and they will never leave you hanging. The application itself is 100x more user-friendly than our old subscription provider.
Thank you for the kind words and this valuable feedback, Team Orange Burps 😊 We are very excited that you chose us as your subscriptions app 🚀 More subscriptions power to you 💪. Always here to help 😊 Cheers, Team Loop
June 4, 2023
It has been a fantastic experience working with Loop. Support team is extremely knowledgable and action-oriented. I reported a small, harmless bug where a dashboard wasn't loading in numbers, and they created an entire report / investigation into why it happened. They really do care about their merchants. The platform itself is excellent. Super easy to use/setup. You're in good hands with Loop. Nothing but good things to say.
Thank you for the kind words and this amazing review, Team Watch Crew 😊 Thanks for reporting that bug with us. Our goal is to help merchants as swiftly as we can and also in the best possible way. More subscriptions power to you 🚀 Yes, merchant success is our obsessions (just like Amazon) Cheers, Team Loop
May 25, 2023
We have been using Loop Subscriptions for about 6 months, and I must say that it has significantly improved the subscription management process for my online store. With its user-friendly interface and robust features, Loop Subscriptions has helped me streamline my subscription services and enhance the overall customer experience. Here's my in-depth review of the app: Ease of Use: Loop Subscriptions is incredibly easy to install and set up on my Shopify store. The installation process was straightforward, and the app seamlessly integrated with my existing store theme. The intuitive user interface made it simple to navigate through the various settings and configurations, allowing me to quickly customize subscription plans and pricing. Subscription Management: One of the standout features of Loop Subscriptions is its comprehensive subscription management capabilities. The app provides a centralized dashboard where I can easily view and manage all my subscription orders. It enables me to modify subscription details, such as changing the delivery schedule, updating payment information, and managing inventory for subscription products. This level of control has been invaluable in providing a seamless subscription experience for my customers. Flexible Subscription Options: Loop Subscriptions offers a wide range of flexible subscription options to suit different business models. Whether it's a monthly, bi-monthly, or custom interval subscription, the app allows me to create and customize subscription plans based on my products' unique requirements. It also supports one-time purchases alongside subscription offerings, giving my customers the freedom to choose the purchasing option that suits them best. Customer Retention Tools: The app excels in its customer retention features, helping me drive customer loyalty and increase repeat purchases. Loop Subscriptions provides automated email notifications, allowing me to keep subscribers informed about upcoming deliveries, order changes, and subscription renewals. These proactive communications have significantly reduced customer confusion and improved overall satisfaction. Integration and Analytics: Loop Subscriptions seamlessly integrates with other Shopify apps and provides detailed analytics to track the performance of subscription products. This integration allows me to combine subscription data with my overall sales and marketing analytics, providing valuable insights into customer behavior, conversion rates, and revenue generated from subscriptions. Customer Support: The customer support provided by Loop Subscriptions has been exceptional. The support team was responsive, and knowledgeable, and resolved my queries promptly. They also offered helpful resources, such as video tutorials and documentation, to assist with any setup or configuration challenges. Areas for Improvement: While Loop Subscriptions is a fantastic app overall, there are a few areas where it could be further enhanced. The app's reporting capabilities could be more extensive, providing deeper insights into subscription performance and customer behavior. Additionally, a wider variety of pre-built subscription themes and customization options would be beneficial for merchants looking to match their store's branding more precisely. Very happy with the app and we look forward to the continued support from Loop! All the best BK
The best feedback that we could ever receive :) Thank you Team Body Kitchen. Grateful for the kind and inspirational feedback. Will work on the areas of improvement 💪 Interesting developments / initiatives are already WIP for our analytics in our Q2/ Q3 / Q4 roadmap. We are super excited to work with you and help you in your journey 😀 Cheers, Team Loop
May 18, 2023
Easy to install and if support is needed, they take care of you well. So far the app is working just as is should.
Thank you for the kind words, Team Mixologie! We are so glad that you selected us as your subscriptions growth partner :) Thanks, Team Loop
May 15, 2023
Very easy to work with. Great Support team that is willing to deliver when needed. The Support team was willing to work with importing our manual data to get our subscriptions started. Great people to work with.
Thank you for your kind words, Team Baby Bear Bamboo! We are super happy that you decided to chose as your subscriptions growth partner over others. Super excited for this journey 😊 More subscriptions power to you 🚀 Cheers, Team Loop
July 15, 2024
Great app and the support have improved since started. They always help to ensure the widgets are in place for every update
Thank you for choosing us as your subscriptions growth partner, Team Electron Colloidal. We are super excited that you decided to go with us over other apps 😊 More subscriptions power to you 🚀 Cheers, Team Loop
May 12, 2023
I recommend Loop Subscriptions, it is a great app, very customizable and the customer service is amazing.
Thank you for your kind words, Team Greenestsupplies 😊. We are super happy that you decided to select us over over other apps. Cheers, Team Loop
May 12, 2023
The best. Seamless experience. We had some pretty complex requests and EVERYTHING was handled promptly and perfectly by the fantastic team at Loop. We have been with recharge for years before this. There is no comparison. These guys are pros - highly recommend. Special shout out to Atul who helped me accomplish something I've been failing to do for years in less than 20 minutes.
Thank you for your kind words 😊! You just made my day, Team Empress Mimi. Always here to help brands :) Cheers, Atul and Team Loop
May 11, 2023
Their customer service is unmatched. Whenever I had an issue using the app I would get a response very fast and the team was super nice answering any questions. The UX is great for both the customers and the store end. Highly recommend!
Thank you for your kind words, Team 0wastecleaning 😊! We are very happy that we were able to resolve your query. Super excited to have you with us. More subscriptions power to you 🚀 Cheers, Team Loop
May 11, 2023
Great app, exactly what I needed. Customer service was impeccable. I highly recommend this app to anyone looking to implement subscriptions on their site!
Thank for your kind words and recommending Loop to others, Team La Daje. We are super excited to have you onboard with us 😊 More subscriptions power to you 🚀 Cheers, Team Loop
April 25, 2023
We have had good experience with this app so far. Our store sells fruits, vegetables and groceries, so our prices vary from week to week. Loop can make the price of the subscriptions have a small price variation, following the changes we make in the store, which is quite useful. The customer service is very good, they helped me implement the app and they also constantly help me with any questions or doubts I have regarding the app.
Thank you for this amazing review, Team Farmers on Duty! We are super excited that you choose us as your subscriptions growth partner 🚀 More subscriptions power to you. Cheers, Abel and Team Loop
April 24, 2023
The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.
Hi Team TextGPT, Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at [email protected] We would love to fix your issue. We are sorry to say that we can't give you access to our APIs in the free plan. As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps. Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community. Thanks, Abel and Team Loop
April 24, 2023
Abel and his whole crew were so brilliant to understand what I needed in my auto-ship project, and the implementation was a smooth process as a result of their tremendous expertise.
Thank you for this amazing review, Team Natural Heaven Pasta! We are so happy that you decided to chose us as your subscriptions growth partner. More subscriptions power to you 🚀 Thanks, Abel and Team Loop
April 19, 2023
We migrated to Loop from another top 5 subscription service in a few days only. The team at Loop was very kind, respectful and receptive to our demands all the way, they even went further and co-worked with devs from another third party app that handles our Customer Portal to integrate with. Wow When we need support we usually have an answer in max 5-10 min. on average through emails, which is extremely precious in some delicate situations like a migration process. We enjoy the fact that Loop has a clean integrated interface in Shopify and that the team improves the app regularly Talk to them if you have questions and see by yourself, it is worth it :)
Thank you for this amazing review, Team Nature Zen! Super excited that you chose us as your subscriptions growth partner. We execute migrations without migraine :) Thanks for the kind words about our app. Yes we are building Loop so that brands are able to provide a great subscriber experience to their customers. More subscriptions power to you 🚀 Team Loop