Loop Subscriptions App
Loop: Shopify Subscription App for Growing DTC Brands
Rating
5.0
feedback
559
chart
#2,204
All reviews
Review RSS Feed
March 19, 2025
I haven’t tried every subscription app out there, but I’ve used one of the big names, and it was a frustrating experience. I couldn’t even get started because the app was so difficult to customize, and their support was lackluster—like many SaaS companies, they were attentive until I signed the contract, and then their responsiveness dropped off a cliff. That wasn't the case with Loop. Their team stuck with me through two months of full customization, which included a major overhaul to accommodate a special bundle offer we wanted to run. Their customer success team was incredibly responsive and helpful every step of the way. If you don't need to do anything special/unique/different then your startup time should be way shorter - probably just a week or so. I was especially impressed with Loop’s API hub, which allowed us to create a fully tailored solution for our unique needs. Fast forward 10 months, and the app is running smoothly. Good ecomm SaaS apps are hard to come by, but Loop is one of them.
We really appreciate your thoughtful review! We’re so glad Loop could provide the customization and support you needed for your special bundle offer. It’s great to know that the API hub helped you create the perfect tailored solution. We truly value your feedback, and we’re excited to continue supporting your success! - Loop Team
March 19, 2025
So impressed with Loop subscriptions and all of the amazing support and customer service. They were a brilliant help getting us launched and if i've ever encountered a problem they are always on hand on live chat and reply instantly. I would not hesitate to recommend this service to anyone
Thank you for the fantastic feedback! We’re delighted that you’ve had such a positive experience with Loop and that our customer service has been able to assist you promptly. We’re committed to being there whenever you need help, and we’re so grateful for your recommendation! - Loop Team
March 19, 2025
The customer service is very fast and I had many calls with them. They usually reply instantly which is super useful as I am doing the things on last minute ;) Thank you Loop Team
Thank you for your wonderful feedback! We’re thrilled to hear that our fast response times and quick support have been helpful, especially in those last-minute moments. We’re always here to make things easier for you—don’t hesitate to reach out whenever you need!🙌🏻 - Loop Team
March 18, 2025
Great product
Thank you! We’re so glad to hear you’re enjoying the product. If you ever need assistance or have any questions, we’re here to help!😇 - Loop Team
March 18, 2025
We were using a larger subscription provider before, and Loop proved to blow it out of the water. Subscriptions are our lifeblood, so we wanted to partner with someone that treated it as such. The thing that stood out to me the most was Loop's support. They have an incredible support system that made migration, optimization and ongoing testing easy, seamless and awesome. From their CSMs to their implementation they did a fantastic job introducing our brand to Loop. The features were the other thing that stood out. Their features are better or similar to more expensive subscription platforms. The only thing I wish could be changed are the Flows feature. We have multiple products that need to be swapped and setting those up are a pain, but they did the legwork for us, so it made switching so much easier. Amazing platform, fair pricing and amazing founder. Can't do any better than that, and honestly I just wish we switched sooner.
It’s fantastic to hear that Loop has exceeded your expectations! We’re thrilled that our support, migration process, and features have made such a positive impact on your business. It’s great to know that our team helped make the transition seamless and that you’re seeing the value in the platform. We appreciate your feedback on the Flows feature and are always looking to improve. Your recommendation means a lot, and we’re excited to continue supporting your success moving forward! - Loop Team
March 13, 2025
An amazing platform with everything you want and more. Also a really amazing onboarding experience. They really take are of you to make sure you're all set up. Highly recommend!
Thank you for the amazing review! We’re thrilled to hear that Loop has everything you need and that your onboarding experience was top-notch. We’re always here to ensure you’re fully supported and set up for success. Your recommendation means a lot to us, and we’re excited to continue working with you!🙌🏻 - Loop Team
March 12, 2025
I would recommend Loop to every Shopify user with a subscription based model product. Great customer service, great conversions, all around I'm very pleased with Loop.
We’re so glad to hear that Loop has been a great fit for your subscription-based model! It’s fantastic that our customer service and conversion rates have helped you achieve success. Your recommendation means a lot to us, and we’re here to support you as you continue to grow! - Loop Team
March 12, 2025
We initially made the switch because our previous provider was increasing costs without offering additional value. Loop, on the other hand, not only provided more features but also delivered a much better experience. We’ve already recommended Loop to multiple companies. One of the standout features has been cancellation prevention, which has had a drastic impact on reducing churn. Beyond the product itself, the support from the Loop team is next level. From the founders to our account reps, the team is highly attentive, and everything happens seamlessly over Slack. No clunky ticketing systems or long wait times. It genuinely feels like a partnership focused on improving retention together.
Switching to Loop sounds like it was a great decision for your business! We’re so happy to hear that the added features and cancellation prevention have made such a positive impact on your retention. It’s fantastic that the seamless support experience has made working with us feel like a true partnership. Your recommendation to others means a lot, and we’re committed to continuing to support your growth and success! - Loop Team
March 11, 2025
Excellent platform with excellent support
We’re thrilled to hear that you’re enjoying the platform and our support! It’s our goal to provide a seamless experience, and we’re always here to assist you whenever needed.😊 - Loop Team
March 7, 2025
Haven't really used the app, just had an issue installing it and the customer service was awesome
We’re glad to hear that our customer service was able to assist you during the installation process! If you need any help getting started with the app or have any other questions, feel free to reach out. We’re here to help!😇 - Loop Team
March 6, 2025
Loop has been an incredible asset to our company, and working with Parth has been an absolute pleasure. He has been incredibly supportive, truly invested in our success, and continuously helps us optimize our subscription model for retention and loyalty programs. Loop’s platform provides invaluable insights into how our customers manage their subscriptions over time, allowing us to make data-driven decisions that improve engagement and long-term loyalty. Plus, they are always evolving—constantly rolling out new retention and reporting features that help us stay ahead. If you're looking for a dynamic, forward-thinking partner to enhance customer retention, Loop is the way to go. Highly recommend.
Fantastic! So happy that Loop has made such a positive impact on your business! We’re thrilled that Parth has been able to provide the support and guidance you need for optimizing your subscription model. The data-driven insights and continuous improvements are core to helping you stay ahead, and we’re so grateful for your recommendation. We’re excited to continue supporting your growth and success! - Loop Team
March 7, 2025
Very good support
We’re happy to hear that you’ve had a great experience with our support! We’re always here to help whenever you need us. - Loop Team
March 5, 2025
We have had an excellent experience with Loop Subscriptions! They made the transition of our subscription payments from Stripe seamless and hassle-free, even with our unique setup as a headless Shopify store. Loop was incredibly accommodating to our specific needs, completing a few development change requests promptly and efficiently. Moreover, their support team deserves special recognition for being consistently helpful and responsive. Thank you Team Loop!
It’s wonderful to hear that the transition to Loop was seamless for your headless Shopify store! We’re glad we could accommodate your specific needs and that our support team has been consistently helpful. Your recognition means a lot to us, and we’re excited to continue providing the best support and solutions as your business grows! - Loop Team
March 4, 2025
Loop has worked the best for our subscriptions! It's easy to use on backend and frontend. The customization and customer support really sold us on switching over!
We’re thrilled to hear that Loop has been the perfect fit for your subscriptions! It’s fantastic that the ease of use, customization, and our customer support made the switch worthwhile. We’re here to support you every step of the way as you continue to grow!😁 - Loop Team
March 4, 2025
Loop is great! Quick, hands-on onboarding -- advanced technology and already seeing a large increase in our daily subscriptions!
It’s fantastic to hear that the onboarding process was quick and hands-on, and even better that you’re already seeing an increase in your daily subscriptions! We’re excited to be a part of your growth and will continue to support you with advanced technology and excellent service.☺️ - Loop Team
Feb. 28, 2025
We just migrated to Loop from a different subscription app, and so far I’m very pleased with our decision. The support during the onboarding process has been great, and the features and capabilities of the platform will meet our needs long into our future.
We’re so glad to hear that your migration to Loop has been a smooth and positive experience! It’s great to know that the support during onboarding and the platform’s features are aligning with your long-term needs. We’re excited to continue supporting your growth and success! - Loop Team
Feb. 28, 2025
Loop was recommended to us by our web development team, and so far, we’ve been very happy with it. The platform offers great functionality, and the team has been incredibly responsive to our questions and requests. We appreciate the features available, though we do wish there were more subscription portal access options for our subscribers. That said, there are a few exciting features in development that we’re looking forward to. Overall, a solid subscription management solution with a great support team!
We’re thrilled to hear that Loop has been a great fit for your needs, and we appreciate the trust your web development team placed in us! It’s wonderful to know that the functionality and support have been valuable. We hear you on the subscription portal access options and are excited about the new features in development. We’re always here to support you and ensure you get the most out of Loop! - Loop Team
Feb. 28, 2025
Feb. 27, 2025
This app has worked well for our subscription business. It's an easy user interface, and they make built-in features like analytics, shipping rules, and product bundling easy. But, the best part is the support. We all know subscriptions can be a beast of their own... and Loop makes it all easy. They are quick to respond to any questions and even hopped on a screen share to sort out something I was having trouble with. 5-stars.
We’re so glad to hear that Loop has been a great fit for your subscription business! It’s fantastic to know that the user interface, features, and support have made managing subscriptions easier for you. We’re always happy to jump in and help whenever needed—your 5-star rating means a lot to us!😇 - Loop Team