LoyaltyLion Rewards & Referral for Shopify

LoyaltyLion Rewards & Referral

LoyaltyLion | Customer loyalty and retention platform

Rating

4.7

feedback

636

Reviews

chart

#1,053

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    12%
  • Less than a year
    42%
  • More than a year
    42%

Reviews Summary

LoyaltyLion is highly praised by ecommerce merchants for its ease of use, customization options, and positive impact on customer engagement and retention. The onboarding process is highlighted as smooth and efficient, with dedicated support from team members like Freya, Libby, and Sammy. Customers appreciate the responsiveness and helpfulness of the support team, as well as the platform's user-friendly interface and integration capabilities. Some merchants mention a desire for more customization options and additional features like scheduling campaigns. Overall, LoyaltyLion is recommended for its excellent service, effective loyalty program features, and dedicated support team.

Highlights

Ease of use and customization options
Efficient onboarding process and dedicated support team
Positive impact on customer engagement and retention
Desire for more customization options and additional features
Recommendation for excellent service and effective loyalty program features

Rating Breakdown

  • 5
    80% (511 ratings)
  • 4
    10% (64 ratings)
  • 3
    1% (6 ratings)
  • 2
    3% (16 ratings)
  • 1
    6% (38 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 12, 2025

We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear! The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it! We are excited to see the results!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 31, 2025

LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.

Using app

About 1 month

Total reviews

5

Average rating

5.0

4 / 5 Share

Jan. 12, 2025

We’ve been using Loyalty Lion for almost a year now, and we’ve noticed a significant increase in customer engagement thanks to the Rewards Program. The platform is easy to use and quite straightforward. A special mention goes to Jason, who was an absolute star during the implementation process. He was incredibly helpful, always available to assist, and made the entire process seamless and efficient. The support team has also been fantastic—always responsive and quick to help. Our only feedback is that we haven’t had our quarterly reviews as our Success Manager left the company, and we haven’t been contacted regarding a new assignment. Additionally, we would love to see more customization options and the ability to edit the FAQs again. Overall, we’re very happy with Loyalty Lion and the positive impact it has had on our business.

Using app

12 months

Total reviews

3

Average rating

4.3

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased to hear that you have seen a significant increase in customer engagement since implementing the program. We'll also be sure to pass on your great feedback to Jason, and we're so happy to hear that his support has been so helpful for you during the implementation process. We're very happy to help you with the changes you are looking to make in your program, and your Customer Success Manager with us, will be reaching out directly to you, for more support. Please do let us know if there is anything else we can help you with!

5 / 5 Share

Jan. 11, 2025

Easy to Setup and Easy to Use. Great system implemented and customisable options for any website

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to leave us a review. We're so pleased to hear that you have found LoyaltyLion easy to set up and use so far, and the program has offered you many options to customise it to suit your store. We're always happy to help with anything else that you many need on your journey with us!

All reviews

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