LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
628
chart
#1,390
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
12%
-
Less than a year
45%
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More than a year
39%
Reviews Summary
The reviews for the LoyaltyLion Shopify App are overwhelmingly positive, with users praising the ease of use, customization options, and excellent support provided by the team. Many users highlighted specific onboarding managers like Freya, Sammy, and Anusha for their exceptional assistance in setting up the loyalty program. The app's features were commended for helping increase returning customer rates and improving customer loyalty. However, there was one negative review mentioning dissatisfaction with the pricing structure and lack of after-hours technical support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 27, 2024
Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby! In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members. Overall, happy so far!
Nov. 25, 2024
I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.
Nov. 25, 2024
Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.
Nov. 25, 2024
Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.
Nov. 22, 2024
I couldn't be happier with this loyalty points program! Setting it up was a breeze, and the onboarding process was seamless, with clear instructions and great support to get started. The platform is incredibly user-friendly, making it easy to navigate both for me and my customers. What truly stands out are the numerous options for earning and redeeming points, which keep customers engaged and excited. It’s clear that this program was designed with the customer in mind, making loyalty rewards a delightful experience. Highly recommend for anyone looking to build stronger relationships with their customers!"
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