LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
14%
-
Less than a year
53%
-
More than a year
29%
Reviews Summary
The reviews for the LoyaltyLion Shopify App are overwhelmingly positive, highlighting the excellent onboarding experience provided by the onboarding managers such as Reya, Jason, Sammy, Freya, and Hannah. Customers appreciate the personalized support, clear communication, and guidance in setting up and customizing their loyalty programs. The platform is praised for its user-friendliness, flexibility, and the ability to increase customer engagement and retention. However, there are some concerns raised about price increases over time, especially for custom plans, which have led to dissatisfaction among users.
Highlights
Review RSS Feed
All reviews
Nov. 26, 2025
Working with Reya was honestly such a great experience. She made every onboarding session feel easy, supportive, and clear—even when I had a lot of questions. I really appreciated how Reya tailored her advice to our client’s brand and took the time to understand what we were trying to build. A genuinely helpful and professional onboarding experience, highly recommended! Thanks to Reya’s guidance, I feel confident and excited about launching our client’s loyalty program. Truly grateful for your help Reya!
Thank you so much for taking the time to share this - it’s wonderful to hear how smooth and supportive your onboarding experience felt with Reya! We’re thrilled that you’re heading into launch feeling confident and excited. It’s been a pleasure supporting you through the setup, and we can’t wait to see your client’s programme thrive. Thanks again for choosing LoyaltyLion!
Nov. 26, 2025
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised. To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading. We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan. We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
Nov. 15, 2025
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
Nov. 14, 2025
We have had a wonderful experience getting up and running with LoyaltyLion. Jason L. was a dream to work with — incredibly patient with all of our questions, customizations, and *very* short implementation window. We were able to make our rewards program exactly what we wanted and are looking forward to future growth of the program, both for our customers, and alongside LoyaltyLion as a partner.
Thank you so much for sharing your experience! We’re delighted to hear how smoothly everything came together with Jason's support. It’s wonderful that you were able to shape the programme exactly as you envisioned, and we’re excited to continue supporting you as it grows and delivers even more value for your customers.
Nov. 12, 2025
It was really straightforward setting everything up, the only delays were on our end. Any issues were sorted quickly, communication was great. Thank you to our Onboarding Manager Sammy and the team for their continued patience, we're already seeing some positive results.
Thank you for your kind feedback! We’re thrilled to hear that your setup went smoothly and that Sammy and the team could support you along the way. It’s great to know that communication and issue resolution met your expectations, and we’re excited that you’re already seeing positive results from your programme. We look forward to continuing to support you as your loyalty programme grows!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more