LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,381
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
54%
-
More than a year
29%
Reviews Summary
The reviews for the LoyaltyLion Shopify App are overwhelmingly positive, highlighting the app's effectiveness in building customer loyalty, ease of use, and excellent customer support. Users appreciate the flexibility of the tier-based rewards program, seamless onboarding process, and the responsiveness of the support team. Many merchants have seen significant improvements in customer engagement, repeat purchases, and overall business growth after implementing LoyaltyLion. However, there are a few negative reviews mentioning issues with pricing, performance throttling due to the app's SDK, and dissatisfaction with price increases over time.
Highlights
Review RSS Feed
All reviews
Feb. 2, 2026
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback! We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
Jan. 26, 2026
Worst support possible. Spent thousands of dollars and app is still not working. There are much better alternatives for half the price.
Thank you for sharing. We take all feedback seriously and I have reviewed your requests with our team. Your dedicated Onboarding Manager is actively working with you to resolve any outstanding items, and our VP of Customer Success has personally reached out to you twice to offer further support, but we have not yet received a response. We are fully committed to supporting you and guiding you through to a successful launch. Please respond to the outreach from our VP of Customer Success so that we can help further
Jan. 16, 2026
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
Jan. 7, 2026
Thank you for the 5-star review! We really appreciate you taking the time to rate your experience with LoyaltyLion. If there’s ever anything we can help with as you continue building and optimising your loyalty programme, our team is always here to support you.
Dec. 17, 2025
LoyaltyLion has been really solid for building customer loyalty and repeat purchases. The setup is flexible enough to match different business needs, and it integrates well with Shopify and our other tools. What stands out most is the support the team is responsive and actually helpful when you need guidance or want to optimize your program. It’s been easy to manage day to day, and we’ve seen clear engagement from customers using points and rewards. If you’re looking for a reliable loyalty platform that scales and doesn’t feel overly complicated, LoyaltyLion is a strong choice.
Thank you for your positive review. It’s great to hear that LoyaltyLion has been a solid foundation for driving repeat purchases and customer engagement, and that the flexibility and integrations have worked well for your setup. We’re especially glad the team’s support has stood out and that managing the program day to day feels straightforward. Seeing customers actively engage with points and rewards is exactly what we aim for. We appreciate the recommendation and look forward to continuing to support you as your loyalty strategy scales.
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