LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
515
chart
#1,768
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
13%
-
Less than a year
53%
-
More than a year
29%
Reviews Summary
The reviews for the LoyaltyLion Shopify App are overwhelmingly positive, highlighting the excellent support team, ease of onboarding, and effectiveness in building customer loyalty. Users appreciate the quick response times, helpful guidance, and flexibility of the tier-based rewards program. The app is praised for its seamless integration with Shopify, user-friendly interface, and ability to drive repeat purchases. However, there are a few negative reviews mentioning issues with price increases and performance throttling caused by the app's SDK.
Highlights
Review RSS Feed
All reviews
March 9, 2026
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience. Our team is always happy to help if you run into any issues. You can reach us directly at [email protected] or via live chat within the LoyaltyLion platform, and we’ll be glad to assist. We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
Feb. 2, 2026
Awesome Support Team! I always receive assistance very quickly and get very helpful tips on how to further develop the program.
Thank you for the great feedback! We’re really pleased to hear that you’re getting quick, helpful support and practical tips to keep evolving your program. Helping you continuously improve and get more value from your loyalty strategy is exactly what we’re here for.
Jan. 26, 2026
Worst support possible. Spent thousands of dollars and app is still not working. There are much better alternatives for half the price.
Thank you for sharing. We take all feedback seriously and I have reviewed your requests with our team. Your dedicated Onboarding Manager is actively working with you to resolve any outstanding items, and our VP of Customer Success has personally reached out to you twice to offer further support, but we have not yet received a response. We are fully committed to supporting you and guiding you through to a successful launch. Please respond to the outreach from our VP of Customer Success so that we can help further
Jan. 16, 2026
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
Jan. 7, 2026
Thank you for the 5-star review! We really appreciate you taking the time to rate your experience with LoyaltyLion. If there’s ever anything we can help with as you continue building and optimising your loyalty programme, our team is always here to support you.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more