LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
505
chart
#1,773
All reviews
Review RSS Feed
Aug. 6, 2023
I migrated over to LL from Smile and I am very impressed with the level of support from the onboarding team. Jason was my onboarding specialist and success manager and he was always available to help me make important decisions or to run the numbers on what would make our program most successful. Luckily, he was able to show me many ways to improve our current system and I am very happy that I made the switch.
Thank you for your positive review. We are delighted to have you on board and to hear that you were nothing but impressed with your overall onboarding experience!
Aug. 4, 2023
I would definitely recommend Loyalty Lion to Shopify store owners. Our onboarding consultant Jonathan was outstanding during the whole process. The Loyalty Lion team was truly a strategic partner in helping us craft and establish our loyalty program. We tailored the rewards page significantly, so we were thankful that they provide wonderful documentation for customizing the rewards portal. Happy customer!
Thank you for taking the time to share your experience. We are thrilled to hear that you had a positive onboarding experience and that Jonathan has provided you with all the help needed to set up your loyalty program!
Aug. 3, 2023
Loyalty Lion has been great for our store. We have used it for about a year and are now even restructuring our loyalty program to make it work even better for us. Hannah has been amazing the whole way through. Having several meetings with us to review how the program is doing and how we can improve it. She is also always there to help us with any technical difficulties.
Thank you for taking the time to leave us a 5* review, we are happy to hear that you are pleased with our service!
July 20, 2023
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
July 18, 2023
Loyalty Lion's offering allows for unique customization in order to cater to one's customer base exactly how you see fit. The team has been super helpful in answering all of our questions and helping create an offering that is set up for success.
Thank you for your review! We are glad we are delivering against expectations!
July 17, 2023
Loyalty Lion has been outstanding. They seamlessly transitioned our rewards program, offered excellent features, and provided exceptional support. Highly recommended!
Thank you for your review! We are great to hear you are enjoying the partnership!
July 12, 2023
A big thanks to DURAAN for helping us from our tier’s points loyalty app reset update. This person is doing everything in his/her might to help me out of what I've needed. I recommend this person if you need help find this one. God Bless and Thanks for the great support!
Thank you very much for your great review! We will definitely pass this onto Duraan!
Aug. 27, 2023
Amazing app with amazing team. Oscar, Jason and Hannah helped us to make the best of a loyalty program according to our needs and customers
Thank you for your great review! We will pass this feedback onto Oscar and Jason directly
June 29, 2023
Loyalty Lion was a great find for us! The team is insightful and thoughtful with their directions in strategy and program development. The platform seamlessly integrated within our Shopify store and was a low lift internally as a result! We are thankful to have them as an extension of our team.
Thank you for your review, we can’t wait to see your programme progress!
May 3, 2024
We continue to have success with this rewards platform. Recently, we've really ramped up our usage of the offerings and continue to have our needs met and then some. The team and our account manager are very responsive, friendly and helpful. Our account manager (Vicky) has really helped push us forward to use more functions within the platform and expand our program. She's great!
Thank you for your great review! We will pass your feedback directly on to Ellie and the team.
July 4, 2023
Good experience with LoyaltyLions especially since we've upgraded our plan Christian has been very helpful when implementing our new program. He provided really good recommendations to improve our performances as well. Thanks for the great support!
Thank you for your great review! We will pass on this feedback directly to Christian. We can’t wait to see your loyalty programme go from strength to strength based on some of Christian’s recommendations!
June 21, 2023
Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!
Thank you for your great review, we will pass this onto Sathiya directly!
June 21, 2023
Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!
Thank you for your review! We will pass this onto Sathiya to directly
June 19, 2023
Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.
This is great news! Thank you for your review - we will pass this onto Sathiya directly
June 15, 2023
The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!
Thank you for your great review! We will pass this on directly to Duraan
June 9, 2023
Great app, does everything we need for our loyalty program and it's super easy to use. The customer service is always fantastic, shoutout to Sathiya for his help via chat today!
Thank you for your great feedback! We will pass this on to Sathiya directly
April 25, 2024
Hannah (our CSM) and the support team are my go to resources whenever we run into any question or issue within LoyaltyLion. Update: all of the work the LoyaltyLion team has put into their dashboard and reporting have not gone unnoticed. The improvements reflect their commitment to continually enhancing the platform and providing valuable insights to users like us. Their support and expertise make us confident in the effectiveness of our loyalty program. We know we have a trusted partner in LoyaltyLion to help us make our loyalty program it the best it can be.
Thank you for the great feedback! We will pass this feedback on directly to Abi, Sathiya and Duraan!
June 9, 2023
The referral program is a great way of keeping customers engaged. The team has been super helpful in getting us started and the onboarding team was such a great help throughout the entire process. Can definitely recommend!
June 7, 2023
Excellent customer support. Great ongoing support from Sathiya, he was a huge help and managed to solve all my issues.
Thank you for your great feedback! We will pass this on to Sathiya!
June 6, 2023
Great program so far! We had a few issues trying to customize our rewards page, but everyone on the Loyalty Lion team was helpful and responsive, especially Sammy. I'm excited to see the value this rewards program will bring to our store.
Thank you for your review! We will pass this feedback onto Sammy - We can’t wait to see great value this provides to your business too!