LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
505
chart
#1,773
All reviews
Review RSS Feed
June 5, 2023
Libby was helpful during onboarding, and we are excited to see how the program performs. There is very detailed documentation for all stages of the set up too.
Thank you for your great feedback! We will pass this onto Libby directly..
June 2, 2023
Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.
Thank you so much for your great feedback! We will pass this on to Sammy directly! -Team LoyaltyLion
May 30, 2023
Great addition to our business in helping us retain customers and grow LTV! The Loyalty Lion team is great to work with and the app integrates seamlessly with our website. Thanks for being a great partner!
Thank you for your review! We are looking forward to working with you more closely!
May 30, 2023
Jonathan has been helpful getting us up and running so far. Looking forward to seeing what loyalty brings!
Thank you for your review! We will pass this on to Jonathan directly!
May 26, 2023
Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week! One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.
Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly! We will take the feedback around email editor on board and forward directly to our product team for review!
May 25, 2023
Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.
Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!
May 24, 2023
Our CSM, Hannah has been great to work with. Really understands the objectives for our business and is able to provide assistance with strategising for the program. Great communication with fast response time. Highly Recommend.
Thank You so much for your review! We will pass this onto Hannah directly, please let us know if we can help in any other way!
May 23, 2023
Great Service from First Contact to Launch. Jonathan was with us for each step of the onboarding and responded thoroughly to the many enquiries we had prior to launch. The app is intuitive and easy to use, while the Analytics are a big plus that will allow us to bring our Loyalty game to the next level. Recommended !
Thank you for your review! We will pass your comments onto Jonathan directly! Please let us know if we can support in any other way
May 22, 2023
Great team, quick & easy support. Our CSM, Hannah, has been an absolute delight to work with. We love how open the team is to working with us to create unique solutions to fit our needs. Any issues are quickly and efficiently resolved. Highly recommend.
Thank you so much for your great review! We will pass your feedback directly to Hannah. Please let us know if we can assist in any other way!
May 19, 2023
Great team and support so far. Very helpful and quick response time. Looking forward to see what we can achieve with this tool :)
Thank you for your review! We are looking forward to seeing your loyalty programme progress too!
May 18, 2023
Great tool and great team. They are quick to respond even though they are UK based for US clients. Happy with the support and the customizations.
Thank you for your review. Please let us know if we can help in any other way!
May 9, 2023
Chris Burr and Jason Leader were awesome in helping us get our program up and running. They have been a pleasure to work with.
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 24, 2023
Our team has had a great experience with LoyaltyLion so far. Our Success Manager, Hannah has been a true delight. We've been able to launch unique campaigns to really get our customers interested in signing up for rewards!
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 19, 2023
We have just launched with Loyalty Lion and they have been an amazing help so far with getting our programme up and running. They have a wealth of 'how to guides that are also very helpful. Everyone on the team has been super responsive, especially our onboarding manager Luana. She has held our hand every step of the way!
Your review has made our day! Thank you so much for trusting LoyaltyLion to retain your most valuable customers
Sept. 14, 2023
Loyalty Lion has been a pleasure to work with. The support team has been super responsive and answered all of our questions very quickly! They held our hand the entire time and we are so excited to have our new loyalty program up and running. Vicky from the Loyalty Lion team has also been amazing and so helpful post-launch.
We sincerely appreciate you taking the time to share with us your experience with our LoyaltyLion Team. On behalf of our entire team, thank you for allowing us to partner with you.
April 13, 2023
We are a few weeks in to our launch of Loyalty Lion! The program, the platform, the setup, the onboarding queen, Libby!!!! All around it was a wonderful experience and I am excited to see the customer interaction we get with our loyalty program. 10/10 recommend
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again!
April 4, 2023
Our onboarding manager Luana Stoica has been very accommodating throughout our setup process. We encountered some difficulties along the way, but Luana always came through with helpful tips and guided us through everything. We just launched the program, so we'll see how it goes but so far, so good.
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience and overcoming any challenges. Thank you for giving us the chance to partner with you.
April 3, 2023
Just launched our program and it was surprisingly easy. Our Loyalty Lion onboarding manager Jonathan McCarthy went above and beyond and provided more help and resources than we even needed. So far so good! We'll see how well it augments our profits in a few months from now but so far it's been easy, seamless with shopify, and our customers haven't had too many CS issues. Thanks Loyalty Lion!
We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Jonathan receives the recognition they deserve. Thank you again, have a great day!
April 3, 2023
Great experience! Easy to integrate and use. I love the Loyalty Lion team, they are professional, responsive and so helpful. Highly recommend!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
March 23, 2023
We are happy to renew the new points program using Loyalty Lion. Our Strategic CSM, Hannah, helped a lot to give us advice. The app also offers many types of voucher and discounts, so that we can deliver variety offers to our customers. I hope more functions will be added in the future :)
We love Hannah and so glad to hear that you think she's great too! We appreciate you sharing your thoughts on additional features and we will continue to make sure we are sharing all of that feedback with our product team! We love being able to help grow your loyal program!