LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
628
chart
#1,069
All reviews
Rating Breakdown
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Aug. 21, 2024
The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan
Thank you for taking the time to leave a review. It's so great to hear that our team resolved your issue quickly and Duraan was very helpful. We're always here to help if there is anything else you need!
Aug. 19, 2024
Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.
Thanks for your review. It's so great to hear that the onboarding process has been smooth, and Sammy has been very helpful during this time. We're happy to help and support if there is anything further you may need, and we wish you luck on your Loyalty journey.
Aug. 14, 2024
Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found LoyaltyLion valuable and that the insights provided have been beneficial to your business. Please feel free to reach out if there's anything more we can do to assist you.
Aug. 13, 2024
We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable for you. It’s great to know that the user-friendly nature of our platform, along with its integrations, has helped you build a robust loyalty program without the need for extensive development work. Please don’t hesitate to reach out if you ever need further assistance!
Aug. 8, 2024
I had the pleasure of working with Sammy during my onboarding process with LoyaltyLion, and I couldn't be happier with the experience. Sammy was incredibly helpful in guiding me through each step, ensuring I understood the process thoroughly. He answered all my questions promptly and was always available whenever I needed assistance. So far the app looks to work great. Everything is set up and looking forward for the future.
Thank you for taking the time to leave us a review. It's fabulous to hear that Sammy made the onboarding experience easy for you and gave you lots of guidance and support. We wish you well on your loyalty journey, and are always willing and happy to support you, with anything you may need!
Aug. 5, 2024
We love LoyaltyLion, it's bloody brill and onboarding has been a dream thanks to the lovely Freya! She advised us of best practises with the points setup, the reasoning for doing so and helped adjust & accommodate for our specific business needs. Overall 10/10 big points happy time!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with LoyaltyLion, and that Freya has been instrumental in making the onboarding process smooth and tailored to your business needs. It’s great to know her guidance on best practices has been helpful in setting up your points system. If there’s anything more we can do to support you, please don’t hesitate to reach out.
July 29, 2024
We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!
Thanks for taking the time to leave us a review. It's wonderful to hear that Anusha has been super helpful for you, and is always able to answer your questions. We're always happy to help if there is anything further you may need!
July 24, 2024
All experience was great, and it works perfectly with our shop. The internal employees are very friendly and helpful! I really recommend LoyaltyLion!
Thanks so much for your great review. We're so happy to hear the team have been helpful and friendly, and we appreciate your recommendation! Please don't hesitate to reach out if there is anything further we can help you with.
July 22, 2024
This has been a real win for our business! Initial set up was easy and the team are super helpful. I highly recommend if you're looking to reward customers.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion has been a winner for your business. We're also so pleased to hear that the team have been helpful during this process. We're looking forward to continuing to help you with anything you may need!
July 16, 2024
We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for their Loyalty! We're always happy to help support you with anything you may need on your loyalty journey.
July 11, 2024
Fantastic service, the team were so helpful in getting the app loading and looking and how we wanted and went above and beyond to ensure it was working perfectly. Highly reccommend.
Thank you for your review. It's wonderful to hear that the team have been helpful in getting your program set up to your requirements, and helped to ensure it works to your expectations. Please don't hesitate to reach out if there is anything further we can help you with!
July 4, 2024
Sathiya has been incredible in supporting us with technical questions and recommending tips and tricks to ensure that we are optimising all LoyaltyLion capabilities to the maximum.
Thanks for leaving us a review. It's great to hear that Sathiya was able to answer your technical questions, and provided tips and tricks to help you optimise LoyaltyLion. We're happy to help if there is anything else you may need. Wishing you luck on your Loyalty journey.
July 3, 2024
Exceptional Support and Outstanding Performance We recently integrated the Loyalty Lion app into our e-commerce store, and the experience has been nothing short of fantastic. We want to extend our deepest gratitude to Sammy for his invaluable assistance. Sammy has been incredibly essential in setting up the app, guiding us through every step with unparalleled expertise and patience. Thanks to Sammy's support, the configuration process was smooth and hassle-free. We are extremely satisfied with how the app is performing so far. The initial results are already promising, and we have high expectations for the long-term benefits it will bring to our business. Loyalty Lion is proving to be an excellent addition to our customer loyalty strategy, and we look forward to continued success with this powerful tool. Highly recommended!
Thanks so much for taking the time to leave us a review. It's so great to hear that you have had such a positive experience with us so far. It's also so great to hear that Sammy has been able to offer so much help, support and guidance for your program from the get-go. Good luck on your Loyalty journey!
June 29, 2024
Hi, I am not using the app, how can I delete all the data in my site?
Hi there, We're very happy to help you with anything you may need, - please feel free to email [email protected] and our team will be happy to help.
June 25, 2024
Amazing experience! Loyalty Lion met our expectations. At the beginning, we were skeptical, especially because there are so many similar competitors on the market. But they are the leaders in their industry for a reason, and when they said that they like to "exceed our promises," they were speaking the truth. Together with Jason, our representative from Loyalty Lion, we managed to launch our program smoothly within a few weeks and have a fully functional program for our customers. Also, whenever we had issues or questions, the response rate was so fast, and they always found a solution for us. Having this from the mouth of a user who has worked with dozens of apps on Shopify, I need to say that nowadays it's hard to find this type of quality. So I strongly recommend it.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that we were able to meet your expectations at the start of your loyalty journey, and we hope to continue to exceed them! It's so great to hear that Jason was able to smoothly launch your program, in line with your timeline. We're looking forward to seeing your program's progress and are always available to help with anything you may need.
June 24, 2024
We've had Loyalty Lion for a couple of years now. We recently started working with a new account manager called Vicky Vitkay who has helped us understand current performance and has also gone through key recommendations to optimise. Super helpful and always happy to help. We're looking forward to optimising our accounts.
Thanks for taking the time to leave us a review. We're so pleased to hear that Vicky has been able to help you understand your performance, and add optimisations to your program. We're always happy to help and support you with anything further you may need.
June 24, 2024
Duraan was very helpful in resolving our issue so that we could test the integration of LoyaltyLion app in the new Shopify Checkout.
Thanks so much for taking time to leave us a review. It's great to hear that Duraan was able to offer you great help and support, which then allowed you to further test LoyaltyLion on your checkout. We're always happy to help if there is anything else you may need!
June 21, 2024
Onboarding with Jonny was great, he offered a lot of insight that helped us kick off a successful program and really customize the little things in a useful way. We are still early in the program but we have been impressed with the initial results.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that Jonny has been able to offer great insight and help to kick off your program. We hope that you continue to have a great experience with us, and we're happy to help at any time!
June 17, 2024
Great app, we use it for our four stores to drive loyalty. It has great integrations with Klaviyo and flexibility for offering your customers loyalty programs to increase LTV
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion is helping your stores drive Loyalty and the flexibility we offer with our integrations, such as Klaviyo, work well for you. We're looking forward to supporting you and your stores in the future!
June 17, 2024
So far, so good! Libby was a terrific onboarding manager who helped us get everything set up with minimal fuss or issues. And thus far the software is working exactly as promised. Early signs indicate that it is improving our overall customer economics too!
Thanks so much for taking the time to leave us a review. It's great to hear that you had a great onboarding experience with Libby, and having minimal set up issues is also great to hear. We're always happy to help and support you with anything you may need!