LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
All reviews
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May 16, 2024
We've been shopping around for a suitable loyalty program for quite some time. While many programs offer great interfaces and great design options loyalty lion really convinced us with outstanding service right from the get-go. Response time was super quick, design options were as good as anywhere else, and the features are great. The onboarding was smooth and very supportive. We've received every help and support we needed, and the turnaround time was very quick. We are very happy having chosen loyalty lion as our partner.
Thank you for taking the time to leave a review. We're so pleased to hear that you've had a great experience with us from the beginning. Hearing that, your onboarding process was smooth and supportive is fantastic, and we'll be sure to pass this on to the team. Our support team are happy to help you with anything further you may need!
May 13, 2024
Quick and effective customer service! We have been with Loyalty Lion for a couple of years now but I would definitely say the best thing about it is that the customer service is quick and effective. The team will pick up on whatever is needed and will give you a fast response. Overall I would recommend them to any companies that need a solution for customer retention or lower costs in acquisition.
Thank you for taking the time to leave a review. We're so pleased to hear that the team are able to answer your questions quickly and effectively. We look forward to supporting you through your loyalty journey with us, and the team is always happy to help!
May 8, 2024
So far so good with LoyaltyLion! We just launched our program, so it is still early, but Freya has been amazing to work with throughout the onboarding process, and their customer service and support is top notch.
Thank you for your positive review, we're happy to hear that you had a great onboarding experience with Freya. We look forward to seeing the progress of your program!
April 18, 2024
I am a CX Rep, and I reached out to Loyalty Lion's Chatbot on behalf of a customer who had some questions and concerns regarding her rewards account. As a navigated through her account trying to look for details, unfortunately, I needed more help, and Sathiya replied back to me. Her answers were very clear, easy to understand, and professional, so that I was comfortable enough to forward her answer directly to my customer. If at all possible, she would be my go-to contact whenever I have questions for Loyalty Lion! She's the best! 10 stars!
Thanks for taking the time to leave us a review. It's so great to hear that Sathiya has been so helpful, and he has been really pleased to hear your kind words. He and the team will be happy to help with anything you may need!
April 17, 2024
We switched from another rewards app to Loyalty Lion and are really happy with it so far (we just went live last week). Our onboarding manager, Sammy, helped us put together a really beautiful page and comprehensive program. He was really patient with all of my questions as we built the new program and even helped me troubleshoot building email flows in Klaviyo. He also shared a Pinterest board of design inspiration from other brands' loyalty programs and email flows, which was really helpful in trying to put our program together and saved me a lot of time digging! Looking forward to seeing the success of the program and continuing to work with the Loyalty Lion team!
Thank you for leaving us a review. We're so pleased to hear that Sammy has been a great help in getting your program up and running. It's great to hear that our resources and examples have also been helpful, and we look forward to following your progress with the program.
April 16, 2024
We just recently switched to Loyalty Lion to integrate our loyalty program with our subscription program. The app has robust functionality and meets our needs. Freya was very helpful during the onboarding process
Thank you for taking the time to leave us a review. We're so pleased to hear that Freya was helpful for you during the onboarding process. We're always happy to help with anything you may need!
April 4, 2024
Loyalty Lion has been a great app to use since we started working with them 4 months ago. The onboarding process was one of the best I've worked with, getting assigned a CSM [Sammy] who was really on top of deadlines and project management. I'm impressed so far with my experience. -Andrea, Marketing Associate
Thanks so much for your review, Andrea. It's so great to hear that you've had such a great experience with Sammy, and that the onboarding process has been smooth sailing. We look forward to seeing the success the program brings.
April 4, 2024
Our company migrated from a previous rewards program to Loyalty Lion and we are thrilled for the upgrade! While the onboarding process was a bit longer (for all our team members to understand and comprehend) than others, Sammy our onboarding manager went beyond in helping and assuring we were all on the same page; helping us in designing a beautiful Rewards page, ensuring all of our questions were answered, and guiding us through the entire migration process - and then some! We've only gone live this week but so far our customers are happy with the new upgrade! It's nice to see that we can finally reward our customers without having to always give out a monetary discount and while we have yet to see the long-term success of the program (as only having launched this week!) we are super excited to see the results it will help us achieve in the long run.
Thanks so much for taking the time to leave a review. It's so great to hear that you've had a great experience with our team, and you are pleased with your upgrade! We're so pleased to hear that all your questions were answered, and you felt supported each step of the way. We hope you continue to see success with the program in the long term!
April 3, 2024
Loyalty Lion has worked perfectly for us and is extremely easy to use. Their team is super responsive and accommodating. They have graciously helped us set up customizations and been very receptive to our unique needs. I wouldn't hesitate to recommend Loyalty Lion.
Thank you so much for taking the time to leave a review. It's great to hear that our team have been helpful and supportive for you, and have helped understand your needs and requirements. We hope your positive experience with us continues!
April 2, 2024
We are very pleased with our new loyalty programme designed by Jason and his team. Jason has been great throughout the whole process, always answering any questions we have quickly, efficiently and effectively. The level of customer service we have received has been fantastic and we are excited to see how Loyalty Lion can help grow our business!
Thanks for taking the time to leave us a review. It's fantastic to hear that you have received great help and support from Jason & he's been able to answer any questions as quickly as possible. We're excited to see how LoyaltyLion can help and support your growth.
March 27, 2024
Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.
Thanks for leaving us a review. It's great to hear that your staff find the program easy to use, and customer feedback is so positive. We're also so pleased to hear that our team have been helpful and responsive. We hope your positive experience with us continues!
March 25, 2024
We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.
Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.
March 18, 2024
We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!
Thank you for your review. We love hearing you easy the platform is to set up and we’re thrilled that Jonathan has been helpful during your launch process. We look forward to seeing the impact of the program.
Feb. 28, 2024
Abi from the team was extremely helpful! We really appreciate her help as were making some big changes to our Loyalty Program.
Thanks so much for taking the time to share your positive review. We're so pleased to hear that Abi was helpful when making changes to your program.
Feb. 22, 2024
Very happy with Loyalty Lion! Easy to use, seamless integration, great analytics, and excellent client support.
Thanks so much for your review. We're so pleased that you've found the platform easy to use, with a smooth integration. Our teams are always on hand to help and support!
Feb. 19, 2024
We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.
Thank you for your review. It's so great to hear that Jonathan was responsive and helped anticipate your needs ahead of your launch. We're so pleased to have you with us, and we hope your positive experiences continue.
Feb. 15, 2024
Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.
Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!
Feb. 10, 2024
Our customers love the rewards they receive when shopping with us. It really does encourage that loyalty. Our staff find it very user friendly and easy to explain to customers. The team at LL are super helpful and Sammy is so responsive and and supportive with our onboarding process.
Thank you for taking the time to share your positive review. We’re thrilled to hear your customers are loving the program and that you’re already seeing it drive loyalty with your shoppers. We look forward to seeing this continue!
Dec. 18, 2023
Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.
Thank you for taking the time to share your review, our fabulous support team is always here to help!