LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,381
All reviews
Review RSS Feed
April 2, 2024
We are very pleased with our new loyalty programme designed by Jason and his team. Jason has been great throughout the whole process, always answering any questions we have quickly, efficiently and effectively. The level of customer service we have received has been fantastic and we are excited to see how Loyalty Lion can help grow our business!
Thanks for taking the time to leave us a review. It's fantastic to hear that you have received great help and support from Jason & he's been able to answer any questions as quickly as possible. We're excited to see how LoyaltyLion can help and support your growth.
March 27, 2024
Super easy platform to use. Customers love the programme and all staff find it super easy to use. CSMs and support are always super quick to reply and really helpful. Would highly recommend this loyalty programme.
Thanks for leaving us a review. It's great to hear that your staff find the program easy to use, and customer feedback is so positive. We're also so pleased to hear that our team have been helpful and responsive. We hope your positive experience with us continues!
March 25, 2024
We ran into a lot of issues with transitioning away from our old loyalty vendor. Jonny and the Loyalty Lion team were amazing and supportive, being patient and offering assistance the whole time. The support alone is worth the upgrade for us.
Thanks for taking the time to leave such a positive review. We’re very pleased Jonny and the team have been supportive and helpful in getting you launched! We look forward to seeing the success your program brings.
March 18, 2024
We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!
Thank you for your review. We love hearing you easy the platform is to set up and we’re thrilled that Jonathan has been helpful during your launch process. We look forward to seeing the impact of the program.
Feb. 28, 2024
Abi from the team was extremely helpful! We really appreciate her help as were making some big changes to our Loyalty Program.
Thanks so much for taking the time to share your positive review. We're so pleased to hear that Abi was helpful when making changes to your program.
Feb. 22, 2024
Very happy with Loyalty Lion! Easy to use, seamless integration, great analytics, and excellent client support.
Thanks so much for your review. We're so pleased that you've found the platform easy to use, with a smooth integration. Our teams are always on hand to help and support!
Feb. 19, 2024
We are just starting with LoyaltyLion, but our onboarding experience with Jonathan McCarthy was phenomenal. He was incredibly responsive, and he did an incredible job anticipating our needs and staying one step ahead of us at all times. So far, we are blown away by our positive experience with LoyaltyLion.
Thank you for your review. It's so great to hear that Jonathan was responsive and helped anticipate your needs ahead of your launch. We're so pleased to have you with us, and we hope your positive experiences continue.
Feb. 15, 2024
Onboarding with Jonathan has been a breeze so far, we're looking forward to launching our newly revamped program. His expertise really helped us define better rules and rewards for our customers.
Thanks so much for taking the time to share your positive review. It’s great to hear that Jonathan has helped revamp your program and helped redefine the rules and rewards available to your customers. We hope that you continue to enjoy using the program!
Feb. 10, 2024
Our customers love the rewards they receive when shopping with us. It really does encourage that loyalty. Our staff find it very user friendly and easy to explain to customers. The team at LL are super helpful and Sammy is so responsive and and supportive with our onboarding process.
Thank you for taking the time to share your positive review. We’re thrilled to hear your customers are loving the program and that you’re already seeing it drive loyalty with your shoppers. We look forward to seeing this continue!
Dec. 18, 2023
Happy with the results so far! The support team was very helpful throughout the whole onboarding process and were quick to answer any questions we had.
Thank you for taking the time to share your review, our fabulous support team is always here to help!
Dec. 14, 2023
Thank you for taking the time to share your review, we’re delighted that you are happy with LoyaltyLion and are always here to help.
Dec. 13, 2023
Great experience with LoyaltyLion, team is super reactive.
Thank you for taking the time to share your review, our customer success team is always on hand to help!
Dec. 8, 2023
We're new to LL and our first impression is positive. The onboarding was very smooth, our onboarding manager Sammy was super helpful and quick. He helped us design a nice customised loyalty page and answered every question. And we received positive feedback from our customers, they seem excited to collect points to be able to get free products as reward. Finally we found a way of incentivising our customers without having to give discounts all the time. Because our loyal customers buy every two/three months and we've been using LL for only 2 months, it's too early to judge the financial success yet.
Thank you for taking the time to share your review, we’re thrilled that you’ve had such a positive onboarding experience with Sammy. We love that you’ve been able to build a program that’s already engaging your customers. We look forward to seeing the positive impact your program will have on the business.
Nov. 28, 2023
I have had a really great experience with the Loyalty Lion team. We approached Loyalty Lion in October with the aim to get live before Black Friday, which was well and truly accomplished. Jonathan and James have been really helpful and quick to answer any questions, not matter how small.
Thank you for taking the time to share your review. We’re very happy to hear that you were able to get your program live in time for Black Friday and that Jonathan and James have been so helpful.
Nov. 23, 2023
We just started working with LL, the onboarding process was easy and Sammy from the onboarding team was very helpful throughout the whole thing. He gave us personalised recommendations and ensured that the setup of our program matched our needs.
Thank you for taking the time to share your positive review. We love to hear how helpful Sammy has been in creating a personalised program that matches your needs - we can’t wait to see its success!
May 30, 2025
We've been with LL for over a year and a half now and we're happy with it. It's all very easy to set up and manage. Clients understand the programme and use it, so it's positive for the engagement and overall sales. The integration with Shopify and Klaviyo is impeccable and something we appreciate a lot is the customer service, which is superb. Of course, they're working on certain improvements, such as the split between POS and WEB for data analytics, but I trust the team and I am confident it will come out soon and proper.
Thank you for taking the time to share your review. It’s great to hear how smooth the onboarding process with Jonathan has been and we look forward to seeing your program deliver value to you.
Nov. 21, 2023
Our Onboarding Reps, Jonathan and Jason, were quick, responsive and provided great insights on how to succesfully launch our program.
Thank you for your feedback, we're glad to hear that you had a smooth onboarding experience and that you were happy with the support you received from Jonathan and Jason!
Nov. 20, 2023
Excellent app, perfect customer service. Highly recommended! The only thing I miss is localization in different languages.
Thank you for taking the time to share your review, our fabulous customer support team is always here to help!
Nov. 20, 2023
The loyalty Lion R&R programme has been very good for us to measure and reward our VIP customers. The platform itself is quite easy to navigate and they always update it to be the most user frienly possible and update reporting. Hannah has been great at taking us through our successes and how to imporve the programme further and she is always proactively sharing updates and benchmarks for us to measure against. She's been great and very responsive on all emails and calls.
Thank you for your positive review, we're happy to hear that you're receiving the support you need from Hannah and that the LoyaltyLion platform is working well for you!
Nov. 17, 2023
Our onboarding experience was so great! Our rep, Freya Morrison, was so resposive and helped us every step of the way! Seriously couldn't have had a better experience setting up our Loyalty Program.
Thank you for your review, we are happy to hear you had a smooth onboarding experience and that Freya has supported you setting up your program successfully!