Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
839
chart
#5
All reviews
Review RSS Feed
June 28, 2024
Very good
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything! Cheers - Justin from Lucky Orange
June 25, 2024
Heatmaps are an extremely valuable tool, but our previous heat map partner, HotJar, wasn't user friendly. Our Shopify Rep suggested Lucky Orange, which I found incredibly easy to navigate. I'm most interested in analyzing segmented customer behavior (first time customers vs return customers) to help improve our UX. Looking forward to adding this tool to our tech stack.
Thanks for leaving us a review! Love that we've been able to impress you with our UI and technology. Analyzing your customer segments is a breeze, and we would be happy to walk you through the process of setting up custom segments to quickly track your first time customers, returning customers, frustrated customers, etc. Please send an email to [email protected] referencing this review to connect. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange
June 20, 2024
We find it impossible to make informed decisions about our customer journey without the proper analytics. That is why we trust Lucky Orange to help us understand our customer's pain points.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for your review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking! Cheers - Emilia from Lucky Orange
June 19, 2024
This app has been excellent so far! I have been able to help identify short coming on my website in just the 2 days I have used the app fully. Emilia was so helpful with understanding the plans available and how the app works. I recommend this app to anyone that is struggling to understand where the dropoff of sessions is happening. :D Thank you Lucky Orange Team
Love to hear that we impressed you with visitor behavior! When you can see exactly what people experienced and did on your website, you can make changings in real-time that help improve the customer experience and your sales. It's a win/win! Thanks for your review and recommendation! We would love to hear what you think of our new Discovery feature! Cheers - Emilia from Lucky Orange
June 18, 2024
Jordan was extremely helpful with troubleshooting the issue I was having. Excellent customer service!
Thanks for your review! Glad we were able to connect to get your issue resolved. We're always here to support our users' successes! Thanks again for your review, and we're here if you need anything else! Happy tracking! Cheers - Jordan from Lucky Orange
June 18, 2024
Emilia was extremely helpful and gave an excellent overview of different unique features in Lucky Orange that I found to be extremely useful for using into the future. Really excited to continue to use Lucky Orange to better the customer journey!
Thank you for your five-star review! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Happy tracking! Cheers - Emilia from Lucky Orange
June 17, 2024
Aplicativo bom, funciona bem!
Obrigado por compartilhar o amor pela Lucky Orange! - Kelsey da Lucky Orange
June 15, 2024
Lucky orange have been a useful tool to track interactions and behaviour. But there are big improvements that need to be made for the extension to work fully properly.
Thanks for leaving us a review, and we're happy that you've found our tool useful! Visitor behavior insights are invaluable when you want to improve and optimize your website. Regarding your feedback, can you please respond to your last email from our team referencing this review? We value your feedback and would like to learn more about your experience. We look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
June 14, 2024
Emilia was absolutely wonderful - great customer service. The whole team is really working to make us happy. Thank you!
Those are words we love to hear, Sarah! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Thanks again for your review, and happy tracking! Cheers - Emilia from Lucky Orange
June 13, 2024
Great App and Great Support. Thank you.
Using app
Over 2 years
Total reviews
2
Average rating
5.0
Thanks for your review! We're thrilled to be able to impress you with our technology and customer service. Our team is here to support you and is just an email away. Happy tracking! Cheers - Emilia from Lucky Orange
June 13, 2024
During just the 7 day trial I was able to view recordings of customers navigating my website and create tangible next steps. I realized which apparel designs I should prioritize in restocking first as I saw people were not ordering due to those out of stock sizes. There were pages and link on my site I needed to update with either new products or missing items. I was also able to notice that two of our mug designs were getting more clicks/views than I thought, so I made sure to prioritze their visibility and create more content to promote them and place them top of mind for customers. So many great insights with this app!
Wow! It sounds like you were able to dive right into your visitor behavior to find insights that helped you optimize your store. Love that you were able to see which items should be restocked first or prioritized with more visibility. Thank you for sharing the Lucky Orange, and we wish you continued success! If you need anything, please don't hesitate to reach out to our team. Cheers - Emilia from Lucky Orange
June 13, 2024
Customer service is very responsive. I was able to figure out what was going on with our conversion fairly quickly upon installing. This has given my business such valuable insight.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
June 12, 2024
Very helpful!! Walked me through everything I needed help with. Very quick and easy.
I love talking with our customers about how to best leverage Lucky Orange! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
June 12, 2024
So far this app has been helpful in identifying areas on the website we need to improve by seeing at what stage do visitors leave our site. I added a second site to Lucky Orange and the Emilia was super patient and helpful with the installation as I was having some difficulty.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! We're always happy to assist and are just an email away. Cheers - Emilia from Lucky Orange
June 11, 2024
La présentation a été claire et m'a fait découvrir certaines fonctionnalités que j'ignorais.
Merci beaucoup! Santé - Emilia de Lucky Orange
June 11, 2024
After trying a couple apps this is the best. The heatmaps and replay functionality are the best i've found and very helpful for optimization.
It's an honor to earn the title of "the best!" Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Heatmaps and session recording let you visually see exactly what people do and experience on your website. Thanks for your review, and happy tracking! We're only an email away should you need anything! Cheers - Emilia from Lucky Orange
June 4, 2024
Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me. I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more
Thanks for your review and thrilled to earn your five stars! It sounds like you've already been able to dive in to find the insights you want and need. To get even more from Lucky Orange, make sure you schedule your free tour of our app! One of our experts will make sure everything is set up and show you the ins and outs of our features. Simply reply to my last email to find the best time that fits with your schedule for your free tour! Thanks again for your review, and we're here if you need anything! Cheers - Justin from Lucky Orange
May 29, 2024
Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!
We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Emilia from Lucky Orange
May 29, 2024
Der Einstieg ist sehr einfach und man wird gut geführt. Das simple Handling ist ein großes Plus. Auch installation usw. ist super einfach! Lob dafür! Für eine vollumfassende Auswertung liegen mir noch zu wenige Daten vor, aber ich bin sehr positiv angetan vom Look. Sehr viel besser als Konkurrenzprodukte! Danke und lieben Gruß
Das sind Worte, die wir gerne hören! Wir freuen uns zu hören, dass Sie Lucky Orange nutzen konnten, um die Besucherdaten zu erhalten, die Sie möchten und benötigen, um Ihre Website zu verbessern. Vielen Dank für Ihre Bewertung, und wir sind hier, wenn Sie Hilfe benötigen! Vielen Dank nochmals - Justin von Lucky Orange.
May 23, 2024
This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.
Thanks for the sharing the Lucky Orange love! We love to hear that you've been able to get the visitor insight you need from Lucky Orange. Getting the front row seat to see everything people did and experienced on your Shopify store gives you the information you need to make improvements. Thanks again for your review, and don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange