All reviews

Rating Breakdown

  • 5
    87% (688 ratings)
  • 4
    6% (51 ratings)
  • 3
    2% (14 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (34 ratings)

Reviews with Text

  • 98% (773)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 4, 2024

Honestly I am still new to this app and to Shopify. But from what I have experienced so far I am very grateful for lucky orange and the information it can provide me. I rated 5 stars because so far I found it easy to navigate and I am using the free version and finding it working well for my needs. I am looking forward to using it more

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and thrilled to earn your five stars! It sounds like you've already been able to dive in to find the insights you want and need. To get even more from Lucky Orange, make sure you schedule your free tour of our app! One of our experts will make sure everything is set up and show you the ins and outs of our features. Simply reply to my last email to find the best time that fits with your schedule for your free tour! Thanks again for your review, and we're here if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

May 29, 2024

Emilia was super in helping me with my issue. She knew exactly what to do an how to take care of my problem with no issue at all. She explained everything in detail to my understanding. These guys are super an very knowledgeable an know what they're doing. Thank you Emilia!

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to resolve your issue and get you back on tracking! Our team is happy to assist in any way that we can! Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Emilia from Lucky Orange

5 / 5 Share

May 29, 2024

Der Einstieg ist sehr einfach und man wird gut geführt. Das simple Handling ist ein großes Plus. Auch installation usw. ist super einfach! Lob dafür! Für eine vollumfassende Auswertung liegen mir noch zu wenige Daten vor, aber ich bin sehr positiv angetan vom Look. Sehr viel besser als Konkurrenzprodukte! Danke und lieben Gruß

Store

FOXBOXX

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Das sind Worte, die wir gerne hören! Wir freuen uns zu hören, dass Sie Lucky Orange nutzen konnten, um die Besucherdaten zu erhalten, die Sie möchten und benötigen, um Ihre Website zu verbessern. Vielen Dank für Ihre Bewertung, und wir sind hier, wenn Sie Hilfe benötigen! Vielen Dank nochmals - Justin von Lucky Orange.

5 / 5 Share

May 23, 2024

This app is full of good information to track what users are doing on your Web site. And the recordings allow you to see the actual clicks. Very helpful in our continual Web site improvement.

Using app

Almost 2 years

Total reviews

4

Average rating

4.0

Developer Reply

Thanks for the sharing the Lucky Orange love! We love to hear that you've been able to get the visitor insight you need from Lucky Orange. Getting the front row seat to see everything people did and experienced on your Shopify store gives you the information you need to make improvements. Thanks again for your review, and don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 21, 2024

I would recommend this app to everyone. Every penny is worth it. Its so easy to use and it has helped me alot for my business. I can see where my customers and getting stuck which things need updates, so much helpfull

Store

Bleed

Using app

24 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review and recommendation! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 21, 2024

Using app

6 days

Total reviews

7

Average rating

5.0

Developer Reply

Thrilled that we've been able to earn a five-star rating! Visitor behavior is definitely a five-star asset to your digital toolbox. It's invaluable to see exactly what someone did and experienced on your Shopify store and then use that insight to make changes to result in more sales and happier customers. Thanks for your rating, and our team is here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 14, 2024

We previously used HotJar, but changed over to Lucky Orange due to the integration with Shopify. Glad we did! It is much easier to you and and has a lot more features available. Really like the filters and heat maps for both desktop and mobile. In addition, like the customer profile information to see repeat customers within the data storage limit. I was very impressed with how the break out the events and provide tagging as well. Highly recommend!

Using app

7 days

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for sharing the Lucky Orange love! We love to raise the bar high when it comes to conversion optimization tools, and it sounds like we've accomplished it! Our team has worked hard to not only bring you amazing conversion optimization features like filters, session recordings and heatmaps (to name a few) but also create a seamless integration with Shopify. Thanks again for this glowing review, and don't hesitate to reach out if you need anything. Happy tracking! Cheers - Jordan from Lucky Orange

5 / 5 Share

May 13, 2024

Lucky Orange is such a hidden gem! We had an onboarding call with Justin Tomlinson who showed us all the features of the app and I'm blown away! I'm especially impressed by the heatmap feature and the recordings as I know it'll help us find areas of improvement. Justin was very patient and answered all our questions.

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for leaving us a review! It's great to hear Lucky Orange referred to as a "hidden gem." We love that Lucky Orange helps you unlock the magic of visitor behavior and provides the insights you need to grow your business and Shopify store. Heatmaps and session recordings are our favorites too! :-) I'm always happy to answer any and all of your questions, and we're only an email away if you need anything else. Thanks again for your review, and happy tracking! Cheers - Justin from Lucky Orange

5 / 5 Share

May 10, 2024

App is easy to use and offers a lot of services. It is like an all in one app. Very impressed! I recommend this app.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind works! We love when we can wow our users. Visitor behavior is invaluable when it comes to your Shopify store and making sure your visitors get the best experience possible. We appreciate your kind words, and please don't hesitate to reach out if you need anything. Thanks again! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 9, 2024

Great Products and, and 10/10 for the custommer service !!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

These are words we love to hear! We aim to impress our users with our technology and support, and it sounds like we were able to accomplish that! Can't wait to see how visitor behavior insights help you grow your website. Thanks for your review, and we're here if you need anything! Cheers - Justin from Lucky Orange

5 / 5 Share

May 9, 2024

I am about to start using it

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

That's great! As you dive into visitor behavior, don't hesitate to reach out if you need anything! Thanks for leaving us a review! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 8, 2024

Support is great Easy to use Helpful insight to understand our customer base

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such kind words! We strive to provide all of our customers with a great product and great support. Thank you again for leaving us a review, and we're here if you need anything. Cheers - Justin from Lucky Orange

5 / 5 Share

May 7, 2024

Implementierung war super einfach in Shopify. Lucky orange hilft mir, das Verhalten der Kunden die meine Webseite besuchen besser zu verstehen. Nun hoffe ich bald besser Conversions zu haben mit den neuen erlangten insights. Auch sympathisch, dass sie ein Gratisversion anbieten. Somit kann man die App einfach testen und auch als Kleinunternehmen kostengünstig Daten generieren/visualisieren.

Store

KingJ

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie die Implementierung von Lucky Orange in Shopify so einfach und die Analyse des Kundenverhaltens so hilfreich empfunden haben. Wir hoffen, dass die gewonnenen Erkenntnisse zu höheren Conversions führen werden. Unser Gratis-Plan ermöglicht es auch kleinen Unternehmen, wertvolle Daten zu generieren und zu visualisieren. Wir freuen uns, dass Sie Lucky Orange nutzen! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 7, 2024

Highly Recommend the app if you want to uplift your store's performance!

Store

Keeprr

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review and recommendation! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should you need anything! Cheers - Emilia from Lucky Orange

4 / 5 Share

May 6, 2024

I really like the app. Easy setup and simple to use.

Using app

17 days

Total reviews

1

Average rating

4.0

Developer Reply

Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your Shopify store and growing your business. Thank you for your review, and we’re glad to be a part of your store's journey. Happy tracking! Cheers - Emilia from Lucky Orange

5 / 5 Share

May 6, 2024

Fast and efficient customer service. Product is great tracking your customer and seeing the funnel work. Still at the early stage but reviewing my traffic has given me insight on what to improve on the website.

Using app

About 2 months

Total reviews

5

Average rating

5.0

Developer Reply

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Our team is always here to help, and we’re thrilled we were able to impress you with both of our technology and support. Thanks for this glowing review, and happy tracking! Cheers - Emilia from Lucky Orange

1 / 5 Share

May 1, 2024

Downloaded this app and this SLOWED DOWN our entire store. Making matter worse, we already paid the premium version for 1 year, and they are not replying about a refund. This app took thousands of dollars from us! We will be contacting shopify for further escalation if we dont hear back from the app developer.

Using app

3 months

Total reviews

4

Average rating

3.0

Developer Reply

We appreciate your feedback. Our team has been actively working with you to address your concerns. We look forward to continuing the conversation with you to allow our developers to research your experience and make sure we get a resolution for you here soon. Lucky Orange is designed to have minimal impact on your site speed. Our tracking code loads asynchronously, meaning it doesn't load on your site until the essential elements have fully loaded and are fully functional. In comparison with other conversion rate optimization tools, Lucky Orange continues to receive the highest marks in Yottaa's annual report, indicating that our software has little to no performance impact on website speed. I'd be more than happy to discuss this further with you when we connect. In the meantime, here’s the link to the report if you are interested in reading it: https://www.yottaa.com/thank-you-for-downloading-the-annual-ecommerce-technology-buyers-guide/. Best Regards - Kelsey from Lucky Orange

5 / 5 Share

April 28, 2024

Emilia was fantastic! She responded immediately to my email and she also answered my question so I was able to complete what I was doing!

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for such kind words! My team and I are always happy to help our users. Visitor behavior is such an asset to your digital toolbox, and it uncovers so many hidden pain points that can impact sales. Thanks again for your review, and don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

April 25, 2024

Able to view customer behavior individually and as a whole. The app has many unique features which makes it easy to gather customer data. The heatmap feature has many options and is incrediably useful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We love that we can offer a unique experience that unlocks new insights into your visitors and how they use your website. Heatmaps offer so much great visitor behavior data in one glance, and you can filter it down to get as granular as you need. Thanks again for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange

5 / 5 Share

April 23, 2024

Excelente servicio al cliente y muy útil la herramienta para buscar mejorar la tasa de conversión.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

¡Gracias! - Justin from Lucky Orange