Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
794
chart
#18
All reviews
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Feb. 13, 2024
Fascinating insights! Was super easy to implement and intuitive to use. We've already implemented a few design updates that reflect user behaviours we uncovered!
These are words we love to hear! We made Lucky Orange to be easy to integrate and easy to use. When you can see exactly how people move across your store and what they engage with (or not), you can make those changes that have a huge impact on their experience and your conversion rate. It's a win/win! Thanks for your review, and don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Feb. 11, 2024
I would recommend this app. Because it's features let us understand the customer behaviour.
Thank you for your review and recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange
Feb. 7, 2024
Emilia was terrific explaining how to maximize the benefits of using Lucky Orange!
Thank you for such kind words! I love helping our users get the most out of their Lucky Orange, and I'm glad you found it so beneficial! Visitor behavior can make all of the difference in improve your Shopify store, and Lucky Orange provides you with the tools to see how visitors interact. Thanks again for your review, and don't hesitate to reach out should you need anything! Cheers - Emilia from Lucky Orange
Feb. 6, 2024
Lucky Orange gives us tremendous insights into how customers are interacting with our site. We have already made changes based on this data which have paid off immediately!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team. Happy tracking Cheers - Emilia from Lucky Orange
Feb. 6, 2024
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Feb. 5, 2024
Great insight into customer behavior.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again for your review, and we're here if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange
Jan. 31, 2024
Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
Jan. 28, 2024
We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Jan. 27, 2024
Amazing job guys! Exactly what I was looking for. I needed to test my landing pages and see where the gaps were.
We're delighted to hear that Lucky Orange helped you improve your website's performance! Understanding visitor behavior is crucial for optimizing your Shopify store and landing pages, and we're glad to hear that Lucky Orange could assist you in achieving your goals. Thank you for this review, and let us know if you need anything! Cheers - Kelsey from Lucky Orange
Jan. 21, 2024
I had a great experience chatting with Emilia. She was thorough giving me explanations of how to use the platform and followed up with some useful blog posts regarding my concerns.
Thank you for such kind words! We strive to provide all of our customers with a great product and great support. I’ve shared your glowing review with our team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Thank you again for sharing the Lucky Orange love, and we’re here if you have any questions! Cheers - Emilia from Lucky Orange
Jan. 19, 2024
I would hesitate to recommend this app. While I like the user interface, navigability, and key features, I do not like the search functionality, the heat map does not map properly as you scroll lower on the page, and most importantly, the price is extremely high for the low visitor limits.
As a full suite of conversion rate optimization tools that scale with you in pricing as your business grows, Lucky Orange focuses on optimizing our pricing to strike a balance of affordability for our customers and providing high-quality support while innovating and adding new features to our product. We’d be happy to walk you through 20+ tools that are included in the price of your plan, plus discuss your search and heatmap issues. Please email us at [email protected] or respond to the email we sent you so we can connect and start having these conversations right away! Best regards - Bradley from Lucky Orange
Jan. 19, 2024
I had a great experience with Lucky Orange and now that I have been over the things I was not understanding with Justin Tomlinson, all seems great. I really suggest it to any shop owner wanting to understand the traffic in their stores, even if you are just starting.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. When you can see what’s happening on “the other side of the screen,” you get a front seat to your customers’ online interactions. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Justin from Lucky Orange
Jan. 17, 2024
Terrible customer service. Downgraded to the free version months ago and was still getting charged for it. The app clearly says I have no plan active and am on the free plan, yet I still got charged $9 a month for it. After multiple attempts to get in contact with customer support, I was told I wouldn't be able to receive a refund and that the only way to stop getting charged is to uninstall it (even though I have the free plan active).
We recognize where your confusion may have come from and are actively working with you to resolve your concerns. Until your message just a few days ago, we don’t have a record of any communication from you since June 2023. We see that you haven’t confirmed a plan change yet to downgrade your account to a free account, but we can help you with that. Please respond to our latest email so we can assist you with downgrading your account and issuing your refund. I look forward to hearing from you soon. Best regards - Kelsey from Lucky Orange
Jan. 9, 2024
It was good to see customers behaviors on my website. But some interactions were cut off or didn’t record.
Thanks for leaving us a review! Visitor behavior can make such a difference in improving your Shopify store. Regarding the interactions, could you please send an email to our team at [email protected]? We'll look at what's going on! Thanks again for the review. Cheers - Emilia from Lucky Orange
Jan. 9, 2024
I installed the demo version and it consistently told me I was in Atlanta GA when I am in FL (not on vpn and even tried from my TMO hotspot, still shows Atlanta). There are several bugs they need to fix!
We appreciate your feedback. Lucky Orange uses a GeoIP database to determine the location of people who come to your website, including yourself. Your location can be skewed by a variety of factors, such as using a hotspot. T-Mobile typically routes internet traffic through their network to a centralized location. As a result, your location may appear different in Lucky Orange than it really is. There are other factors that may contribute as well, and our engineers would like to learn more about the discrepancies you experienced to find a resolution. Please reply to my last email at your earliest convenience to initiate the investigation. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Jan. 5, 2024
I’m so exciting to get the data from my website and found Lucky Orange to be amazing from the first meeting! Thank you
Diving into visitor behavior to identify ways to improve your website is invaluable to growing your business. We appreciate your review and are here if you need anything! Happy tracking! Cheers- Emilia from Lucky Orange
Jan. 4, 2024
Update to response: The recordings are NOT traffic bots. I don’t run traffic ads. Only conversion ads with low traffic, high intent. I get maybe 15 visitors a day from these ads ( which are accurately reflected within heatmap apps and my ads account) . These bots are crawlers. That means if you have any products listed on Google or in Facebook or IG shop both platforms will run crawlers to your site. These crawlers run anytime you list a new product, change your price or run a sale. So if you're having a sale they will run bots to every single product page that is a part of that sale durning the length of that sale and a couple days after to reflect the new retail, non sale pricing. So if you have 2,000 products that are a part of that sale you will get 2,000 crawlers a day during that sale and a couple days after. If you list 20 new products in a day you will have 20 crawlers that day....ect. These crawlers do this to transfer and update information in real time. So no, Lucky Orange is not recording bot traffic for you to know. They are recording crawlers ( which every single site NEEDS to have if using either platform to list products on them). Not all bots are bad. Some are NEEDED. They just shouldn’t be recorded and add to your traffic count because they are not real shoppers so have no purpose to be on the dashboard because heatmaps and recordings are for you to better understand your shoppers, not crawlers. So IF you don't run sales or list lots of new items, IF you don't list products on Google, Facebook or Instagram shop and IF you don't run ads then Lucky Orange is for you. Otherwise expect to pay for thousands and thousands of crawler traffic, not real clients) . Original review: Allow bots to recorded in an effort to up your replays to up the price for your shop. I used this app for months and months because I loved their layout. Unfortunately they allow bot views to be tracked to up the cost for your store. This means if you use Google to list products or run any Facebook ads anytime either crawls your site it is listed as a recording. It's impossible to block IP's from either of these as each view is a different IP for each bot visit. This last month I had over 3,000 recordings from bots from Facebook and Google alone. It drove up my recordings sessions AND made it impossible to sort through real client replays. I reached out for support previously and they said they can not exclude bots from the recordings as it was not something that was possible to do..... Shopify itself excludes bot visitors from your daily visitor count as well as I have come to find out all other replay apps do as well. Even apps that show you recently viewed products have triggers in place to remove data from bots. So in essence, that response from them was not correct. If every app can, they can too. I reached out again about this and crickets so I finally uninstalled the app. It's clear they don't want to remove bot views in order to get more money from their clients. I would of had this app for the life of my business if they would have put features in place ( like literally all other apps are able to do ) to prevent the tracking of bots. They care more about the money than their clients and that is not how a business should be run. Caring about your customers experience yields more sales long term than quick cash grabs. I would stick to literally any other replay app instead of them, especially if your store is linked in anyway to Google or Facebook ( which I would imagine most are). Not only are they going to get as much money out of you as possible, they are going to do it by running up numbers that are not actual client recordings AND it makes it impossible to sort through bot recordings to get actual insights from real customers. Imagine going through 700 recordings and only 100 of them are real people.....
Thank you for your feedback regarding the bots that Lucky Orange tracks and displays within your account. Many of our users want to track bot sessions as a way to detect attacks on their site and ad fraud to prevent paying for clicks on ads by bots. There are ways you can filter recordings in Lucky Orange to exclude sessions that have behaviors common with bots. Our support team would be happy to walk you through how to do that. Simply reply to my last email to get started. Regarding our delayed response time, we had limited support over the holidays, which was when your most recent response was sent over. Our team responded as soon as we were back in the office. We apologize if this gave the impression that we were ignoring you in any way. I look forward to hearing from you soon. Best Regards - Kelsey from Lucky Orange
Dec. 19, 2023
So far so good - I just downloaded this today and already have some great information !
Great to hear! We're excited to see how visitor behavior helps you improve your Shopify store and increase sales! Let us know if you have any questions, and here's to a great 2024! Cheers - Bradley from Lucky Orange
Dec. 18, 2023
Such a great tool to experience the power of real-time data and seamless customer interaction. Its user-friendly interface makes navigation a breeze, ensuring a smooth and efficient user experience. Looking forward to continue using and browsing this tool.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Thank you for your kind words, and please don’t hesitate to reach out if we can be of service in any way! Cheers - Emilia from Lucky Orange