Lucky Orange Heatmaps & Replay
Spot friction and optimize confidently with visual data.
Rating
4.7
feedback
841
chart
#5
All reviews
Feb. 22, 2024
Heatmap doesnt work with products that have variants. Disappointing.
Thank you for your feedback. It sounds like you’re wanting to use heatmaps to evaluate variants of an active A/B test. If so, you can open a heatmap for one variant in a traditional browser and another heatmap for the additional variant in an incognito browser. This approach allows you to access heatmap data for all variants, even while the test is running. Additionally, we offer an integration with Optimizely that makes it easy to view heatmaps and access other visitor behavior data for all variants during testing. We would be more than happy to walk you through this process and address any other questions you may have. Simply reply to my last email, and we’ll get the conversation started. I look forward to hearing from you soon! Best Regards - Kelsey from Lucky Orange
Feb. 21, 2024
I had a great experience with Lucky Orange in seeing how the customers interact with our website. Especially Emilia was a great help in starting out and understanding the app and functionality better.
Thank you for such kind words! I love to talk to our users to help them get the most out of their Lucky Orange! It's great to see that getting the front row look at your visitors has already made a huge impact in your website and customer experience. Thanks again for your review, and we're here should you need us! Cheers - Emilia from Lucky Orange
Feb. 21, 2024
Lucky Orange has given us the ability to understand our customers' journey as they navigate through our e-commerce site. We have included a survey so we can see how our customers heard about us. We are happy to better understand our website and make it more user friendly so we can give the best possible experience to our customers. Overall, Lucky Orange has been very helpful in teaching us a lot about our site and how to optimize it.
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights was able to show you how visitors use your website and help you drive changes that have helped grow business. Thank you for taking the team to leave us a review, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking! Cheers - Emilia from Lucky Orange
Feb. 21, 2024
Big fan of Lucky Orange. As a non-tech person, I appreciate how simple it is to understand post click behavior.
Our founders have always said that you shouldn't need a PhD in Analytics to understand how to improve your website. We designed Lucky Orange to be easy to use, regardless of whether you are an experienced engineer or a new Shopify merchant with no technical background. Thrilled to see that you've been able to dive right into visitor behavior to find ways to improve your website. Thanks for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
Feb. 19, 2024
Thank you to Justin for helping me get this awesome app all set-up and running correctly. I had a few problems but they were solved promptly and efficiently. I've been a customer for a long time and will continue to grow with Lucky as they progress. Thanks again Justin :)
Thank you for sharing the Lucky Orange love! I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Justin from Lucky Orange
Feb. 19, 2024
love it
Nothing feels better than finding ways that make your customer experience better than ever. Thank you for your review, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange
Feb. 19, 2024
Great app so far and it is very intuitive!
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitors is invaluable. Thank you for this five-star review! We’re here if you need anything else. Cheers - Justin from Lucky Orange
Feb. 19, 2024
Lots of data to explore! After GA4 I am looking for ways to know what is best for my traffic and conversion, and this app looks good. I'll schedule a call with them to take advantage of all the features.
These are words we love to hear! GA4 is a staple for analytics, but like you experienced, you need to go beyond the metrics to see what’s really happening behind the scenes. Thanks for your review, and we look forward to meeting with you when you book the free 15-minute call! Happy tracking! Cheers - Justin from Lucky Orange
Feb. 18, 2024
Great Functionality and very easy to use. In fact, more features than I need at this stage. The customer announcement pop-ups & survey pop-ups are a great feature.
Thanks for leaving us a review!! Surveys and announcements are a great feature that can help you accomplish so many things on your website, whether it's showing a free shipping code if they add a product to their cart to gathering valuable feedback on the products they love. Love to hear that you've been enjoying Lucky Orange so much, and we can't wait to see how visitor behavior helps you grow your website and business. Thanks again for leaving us a review, and we're here should you need anything! Cheers - Emilia from Lucky Orange
Feb. 18, 2024
Doesen't even let you register after installation, just giving error "can not use this email".. waste of time and energy!!
Over the weekend our system encountered an error that prevented merchants from creating a Lucky Orange account. The issue was resolved quickly, and you should have received an email from our team with instructions to complete the account creation process. We apologize for any inconvenience this may have caused. We take pride in our stellar 4.7-star rating from 1,000+ reviewers, and errors like we encountered this weekend are rare. I would be more than happy to assist you in setting up your account. Please reply to my last email to set up a time to connect. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
Feb. 14, 2024
great!
We love when our users call us "great!" It's always amazing what visitor behavior you can see when you use Lucky Orange. Thanks for your review, and we're here if you need anything! Cheers - Emilia from Lucky Orange
Feb. 13, 2024
Fascinating insights! Was super easy to implement and intuitive to use. We've already implemented a few design updates that reflect user behaviours we uncovered!
These are words we love to hear! We made Lucky Orange to be easy to integrate and easy to use. When you can see exactly how people move across your store and what they engage with (or not), you can make those changes that have a huge impact on their experience and your conversion rate. It's a win/win! Thanks for your review, and don't hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Feb. 11, 2024
I would recommend this app. Because it's features let us understand the customer behaviour.
Thank you for your review and recommendation! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for sharing the Lucky Orange love, and we’re always here should you need anything! Cheers - Emilia from Lucky Orange
Feb. 7, 2024
Emilia was terrific explaining how to maximize the benefits of using Lucky Orange!
Thank you for such kind words! I love helping our users get the most out of their Lucky Orange, and I'm glad you found it so beneficial! Visitor behavior can make all of the difference in improve your Shopify store, and Lucky Orange provides you with the tools to see how visitors interact. Thanks again for your review, and don't hesitate to reach out should you need anything! Cheers - Emilia from Lucky Orange
Feb. 6, 2024
Lucky Orange gives us tremendous insights into how customers are interacting with our site. We have already made changes based on this data which have paid off immediately!
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for your review! Always here if you need anything from our team. Happy tracking Cheers - Emilia from Lucky Orange
Feb. 6, 2024
Very useful tools. Sometimes it has issues rendering the images, but overall it's pretty good.
We're thrilled that you've been able to get valuable data from Lucky Orange. It's incredible to see how people are using your website and where they click/scroll/etc. Regarding the issue you described, please reply to my last email. This will allow my team to research and identify what could be going on. I look forward to hearing from you soon! Cheers - Emilia from Lucky Orange
Feb. 5, 2024
Great insight into customer behavior.
Thank you for your review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. Thanks again for your review, and we're here if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange
Jan. 31, 2024
Jordan was awesome, customer service was top tier, Jordan took the time to explain everything with me and answered my questions, Jordan also offered future assistance when I need it, his customer service was 10 out of 10
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
Jan. 28, 2024
We mainly use it for Heatmap and customer recordings. This is very useful and provides great insights into customer behaviours.
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Jan. 27, 2024
Amazing job guys! Exactly what I was looking for. I needed to test my landing pages and see where the gaps were.
We're delighted to hear that Lucky Orange helped you improve your website's performance! Understanding visitor behavior is crucial for optimizing your Shopify store and landing pages, and we're glad to hear that Lucky Orange could assist you in achieving your goals. Thank you for this review, and let us know if you need anything! Cheers - Kelsey from Lucky Orange