Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
794
chart
#18
All reviews
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Dec. 13, 2023
Easy setup, 1-click install and you're up and running. Only been collecting data for a couple of days but already identifying and looking into problematic customer segments to increase CRO. Great admin UI, funnels and events work with URLs, GA and Shopify "events", very powerful tools if you have any experience with CRO!
Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website and drive changes that have helped grow your business. Thank you for sharing that Lucky Orange love, and please don’t hesitate to reach out if we can be of service in any way! Happy tracking! Cheers - Emilia from Lucky Orange
Dec. 12, 2023
I've been using LO for a week and so far so good. previously I was using another app but it lacks some feature that LO has. With chat function, heat map and details analytics approach LO seems to be a good app to use. Moreover it is GDPR friendly.
Great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Privacy was our priority since Day 1, and we're proud to be GDPR and CCPA friendly. :-) Thank you for your review, and we’re here should you need anything else! Cheers - Emilia from Lucky Orange
Dec. 9, 2023
What drew me to the app was the heat map technology but I quickly fell in love with all the other tools like surveys, announcements, and events. I definitely recommend this app if you're trying to figure out what does and doesn't work in your e-commerce site.
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team. Cheers - Jordan from Lucky Orange
Dec. 7, 2023
So far I have been blown away by the advantages of seeing the data provided on the heatmaps and the user page usages; answers so many questions I didn't know I had.
Love that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference! Thank you for this glowing review and recommendation. We’re here should you need anything else! Cheers - Emilia from Lucky Orange
Dec. 4, 2023
I’m into it! Gives a lot of otherwise unknowable insights into customer behavior.
Thank you for sharing the Lucky Orange love! We're thrilled to hear that you found our insights valuable. Understanding visitor behavior is key to success, and we're glad we could provide you with that front row seat to their interactions. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again, and happy tracking! Cheers - Emilia from Lucky Orange
Nov. 29, 2023
This app has been an eye opener. The screen replays of customers interacting with various elements on the website including the cart and checkout process (payment info pages are blanked out) allow you to home in on what is working for your customers and more importantly on what is not. Additionally, the events tool allows you to flag any kind of event on your website for comprehensive data gathering which can be studied for upto 30 days. Heatmap tool shows you high interaction areas of your website and a is a good indicator of areas needing improvement. Lucky Orange also arranges a gratis 15 minute call for new users. In our case, Jordan was fantastic and walked us through all the features of the app. Love it!
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Jordan from Lucky Orange
Nov. 28, 2023
This is a powerful tool. The recordings and heat maps allowed our team see our store through the "eyes of the customer". It made a big difference, within 3 days of installing this app, we learnt a lot about consumer behavior. This enabled us to optimize our store as necessary, the results followed. Definitely worth the investment.
These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Emilia from Lucky Orange
Nov. 27, 2023
Great customer support & analytics.
We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team. Cheers - Emilia from Lucky Orange
Nov. 27, 2023
Great app! Lucky Orange gave us the ability to see customer behavior and optimize accordingly. So much great information can be found on your dashboard, and the app is extremely user-friendly! Such a powerful too - can't recommend it enough!
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Emilia from Lucky Orange
Nov. 22, 2023
I have been addicted to this app! Reveals a lot of insight, incredible :)
Thanks for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Emilia from Lucky Orange
Nov. 22, 2023
Very helpful demo call! Can't wait to use the app more!
These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions! Cheers - Emilia from Lucky Orange
Nov. 19, 2023
So far so good. I haven't been using the app very long but my onboarding call was really helpful and promising! I look forward to seeing how this app can help my team understand customer behavior even more!
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review! Don’t hesitate to reach out if you need anything. Cheers - Emilia from Lucky Orange
Nov. 17, 2023
Easy to use app that explains website analytics in a visual and easy to understand format. Good customer service too
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Nov. 15, 2023
We had some trouble getting set up but the customer service was prompt and got us working ASAP!
Thank you for your review! So glad we were able to connect and start to get you started on the right foot. We’re always here to support our customers’ successes. Live view is such a valuable tool that helps you spot those visitors when they need your help the most, which lets you send them a chat invite at just the right time in their journey. Don’t hesitate to reach out if we can be of service in any way. Cheers - Emilia from Lucky Orange
Nov. 14, 2023
I've used Lucky Orange many times throughout the years. They recently (new to me) rolled out an update and it is very impressive. I liked how it was before. But now there is even more data. Their information is invaluable, including such helpful things as knowing where customers' rage click! I want to know what things are frustrating my customers and what other app literally lets you look over your customer's "shoulder"? Highly recommend getting!
Thank you for sharing the Lucky Orange love with such an awesome review and recommendation! Our new app has so many features and enhancements, and we're thrilled that you've been able to use them to grow your business. If you need anything, please don't hesitate to let us know! Cheers - Emilia from Lucky Orange
Nov. 14, 2023
Thank you for taking the time to rate our app! I take it that we've been able to impress you with new insights from visitor behavior. It's amazing what it can do to help you grow your Shopify store. Thanks again, and we're here if you need anything! Cheers - Emilia from Lucky Orange
Nov. 13, 2023
Excellent, esp customer support!
Thank you so much for this glowing review and special shout-out to our support team! We love to impress our users with our technology and support. :-) There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success. Cheers - Emilia from Lucky Orange
Nov. 13, 2023
This is my favorite heat map! I have used this app at multiple jobs and it has been immensely helpful in trying to figure out some of the pain points our customers experience from a UX perspective. Can't recommend it enough and a great support team too!
Thank you for your five-star review and recommendation! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Cheers - Jordan from Lucky Orange
Nov. 13, 2023
They used to be extremely valuable, but have lost it as they increase prices without adding any extra value nor fixing the core service issues. Recordings are still cut off about 5/10 times. 7/10 times it doesn't record the interactions. It does not align with the unique visit stats of other applications (like Google), but they claim theirs is the exact number. Price increases should bring in value to your supporting customers. I will have to move on. Thankfully, competitors are more affordable and have more features. Too much competition to be this unreliable and expensive.
Thank you for sharing your feedback with us. We truly value your continued business over the years and are committed to resolving any issues you've encountered. Our team has been proactively reaching out to address your concerns and discuss the issues you've encountered. Please feel free to respond to my latest email to schedule a brief discussion on Google Meet. It’s likely the issues you’re seeing are due to visitors leaving your store within a few seconds, which would generate a no data recording. It is normal to see discrepancies between analytics tools regarding the number of visitors tracked because of tracker blockers visitors may have in place or differences in when and how various analytics platforms trigger their tracking code. We’d also be happy to walk you through some of the new features we’ve added to Lucky Orange prior to raising prices including email reports, multiple question surveys, optimizable segments and new integrations. I look forward to hearing from you soon. Best regards - Bradley from Lucky Orange
Nov. 8, 2023
Have been using for a few months. It's a great app to use to track customers' shopping behaviors and identify places to improve on my website. Plus excellent customer support team that answers my question and concerns very promptly. Still learning how to use more of the features that can potentially help me save big bucks!
Thank you so much for sharing the Lucky Orange love! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this review! Always here if you need anything from our team. Cheers - Emilia from Lucky Orange