Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
794
chart
#15
All reviews
Review RSS Feed
June 21, 2025
Instantly worth installing this. We started to get insights about customer behavior on our site that solved a lot of mysteries for our team! I would highly recommend Lucky Orange to anyone
We're thrilled to hear that Lucky Orange provided instant value by delivering enlightening insights about your customers’ behavior. Thank for your review and recommendation. We’re here to help solve more 'mysteries'! Cheers - Jordan from Lucky Orange
May 30, 2023
Lucky Orange provides a wide breadth of data and insights to understand how customers are interacting with our website. The heat maps are great and easy to comprehend. They also have many other tools that were a welcome value add! Super easy set up and customer service has been great.
Using app
6 days
Total reviews
4
Average rating
5.0
Thank you for your kind words and recommendation! We love to impress our customers with our technology and support. Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thanks again for your review! We wish you continued success, and don't hesitate to reach out should we be able to help you in any way! Cheers - Emilia from Lucky Orange
May 25, 2023
Lucky Orange support team was super helpful!!! Loved how they were quick to answer all my questions and even were willing to help me set up my account via zoom calls. They were so accommodating :) The app is great so far, easy to navigate and watch session replays - love that you can speed up the replays and skip inactivity.
Thank you for your review and such kind words! I love talking to customers like you, and I’m always happy to help. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Thanks again for your review, and we’re here should you need anything else! Cheers - Emilia from Lucky Orange
May 23, 2023
Fast service from Justin in setting up the announcement feature. Brilliant app with great customer service!
Justin here! Glad to have helped with the announcement feature - we love impressing our customers with our technology and customer service. Thanks for youre review! Cheers - Justin from Lucky Orange
May 23, 2023
Great experience with Lucky Orange so far, we are planning to upgrade to the paid plan and can't wait to use it to further analyze our customers' journeys on our site!
These are words we love to hear. Thanks for your review, and we're grateful for your business. We're here should you need anything! Happy tracking! Cheers - Emilia from Lucky Orange
May 17, 2023
Very thorough and useful insights on how visitors navigate our website. Huge time-saver - I highly recommend this app and all its amazing features!
Thank you for your review and recommendation! Visitor behavior can make all the difference in improving your website. Plus time is valuable, especially when you're growing a business. We love to help you save time and grow sales! Thanks again and happy tracking! Cheers - Emilia from Lucky Orange
May 15, 2023
Every shop needs this app. It has a little bit of everything and is super helpful. Super easy to use and best of all it's FREE! I believe there are paid options but for the most part, I only needed the free version. Seriously, it's a life changer. It helps so much to see where people left off and why. It also has announcements and surveys that people can take. BEST APP OUT THERE!
Wow! Thank you for such a ringing endorsement! We love when our users describe Lucky Orange as "super easy to us" and "a life changer." We're glad you're enjoying Lucky Orange and have passed on your kind words to the rest of our team. Thanks again for your review, and we're here should you need anything! Cheers - Jordan from Lucky Orange
May 9, 2023
Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5. The welcome support is really good as well.
Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful. Cheers - Jordan from Lucky Orange
May 8, 2023
Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!
Thanks for the kind words! I'm glad you're having a great experience. I'll be here to assist you every step of the way. Let's work together to unlock the full potential of Lucky Orange for your website! Cheers - Justin from Lucky Orange
May 5, 2023
Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.
We're thrilled to hear that you found our app clear and useful. Thank you for your review and recommendation! Our customer service team is always here to assist you. Cheers - Emilia from Lucky Orange
April 29, 2023
l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !
We appreciate your feedback and apologize for your experience. Did you contact [email protected]? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
April 24, 2023
This is a great app. So far the experience has been great. Customer service is responsive. Definitely recommend!
We’re so glad that we were able to impress you with our technology and customer support. Thanks for your review and passed along your review to my colleague Justin to share your kind words. Don't hesitate to reach out with any questions. Happy tracking! Cheers - Emilia from Lucky Orange
April 21, 2023
We've been using Lucky Orange for the past 5 years and have had a great experience. Their interface allows us to watch our clients journey through our site, highlights where they are going and what buttons they are clicking on. It's allowed us to re-frame our layout to give our clients the best experience possible and ultimately lead to more conversions. Bradley and his team are amazing, highly recommend!
WOW! Thank you so much for your review and business over all these years. Thrilled to hear that Lucky Orange has helped you optimize your store’s layout and improve your clients' experiences. We're grateful for your continued support and look forward to serving you and your team in the future. Cheers - Bradley from Lucky Orange
April 20, 2023
I am very satisfied with the Lucky Orange App. It is amazing to have so much data on user interactions with my shopify site and this data can really be used to optimze a store. I love watching the video recording sessions of customer interactions as well as seeing the heatmap. It was great that Lucky Orange wanted to have a short introduction call shortly after the app was installed. Emilia was so helpful and really explained how to use the app and the data obtained from it - thank you Emilia! So glad I installed this app! Arnoux vdW
Thank you for taking the time to share your positive experience with Lucky Orange! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! We appreciate your support and look forward to serving you and your business in the future. Cheers - Emilia from Lucky Orange
April 18, 2023
Based on the demo we did and our support call with Emilia this app seems like it will be super useful for understanding our traffic and optimizing our website and conversions!
Thank you for your review! We're glad that our demo and support call showcased Lucky Orange's potential in understanding traffic and optimizing your website and conversions. Enjoy using the app! We’re here should you need anything! Cheers - Emilia from Lucky Orange
April 18, 2023
Based on the demo we’ve seen, Lucky Orange seems like a great product with a variety of useful features. We are looking forward to using the app and hope it will help us improve our website.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
May 8, 2024
Really easy integration via the Shopify plug in and the customer service is super accessible. Keen to ensure you get the most from Lucky Orange!
Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else! Cheers - Justin from Lucky Orange
April 10, 2023
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window. We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out. Bradley from Lucky Orange
April 4, 2023
Easy to install and very responsive customer service. The product products very useful reports and intelligence on traffic on our website.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
March 26, 2023
A lot of great tools to help with insight. Well supported and intuitive to get up and running. Customer support is very helpful!
Thrilled to hear that your gaining insight into your visitor behavior with Lucky Orange. Thank you for the five-star review and kind words. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange