Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
795
chart
#15
All reviews
Review RSS Feed
March 24, 2023
There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great product!
Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
March 24, 2023
Great App, heatmap really interesting in order to know where people click. You can as well watch live your visitor and create custom events based on an action (ex: clicking a button) And support present ! :)
Using app
5 months
Total reviews
2
Average rating
4.5
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange
March 24, 2023
Awesome App - Still new in using it but it has valuable insights. Justin Tomlinson gave me a 15min onboarding session which assisted greatly in understanding the key elements of this application. Would recommend...
We love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call with Justin beneficial! I’ve already passed along your kind words to him. We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Don’t hesitate to reach out if we can be of service in any way. Cheers - Bradley from Lucky Orange
March 22, 2023
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck. When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for. Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received. As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation. We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues. I look forward to connecting soon, Bradley from Lucky Orange
March 22, 2023
We are just starting our 7 day trial and are very excited to get a glimpse into our customer, how they shop, what can help with our conversion and get a better picture for our reporting.
Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions! Cheers - Emilia from Lucky Orange
March 21, 2023
A great app which is great value compared to its competitors. Also the support has been top notch!!!
Thank you for the five-star review! Happy to hear you had a good experience with our team. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
March 21, 2023
Emilia really helped me understand the functions of this powerful tool that allows me to understand how people are interacting with my site. I signed up because of a lot of buyers intent with minimal purchases. Even as I've resolved these issues, keeping my pulse to the user's experience is crucial to maximizing conversions.
These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for your review! Please let us know if you need anything! Cheers - Emilia from Lucky Orange
March 16, 2023
Love the features that it provides. It's great for businesses. The onboarding meeting was very insightful.
Thank you for leaving us a review! Thrilled you like our product and found the demo call helpful. We're here if you need anything! Cheers - Bradley from Lucky Orange
March 8, 2023
Just started to use the app. It is very easy to install and overall I find this app very insightful. I scheduled one to one with Emilia. She was great at answering all my questions and also provided me with documentations.
Thrilled to hear that you had a great experience on your demo call with Emilia! I'll pass your kind words along. We're here if you need anything else! Cheers - Bradley from Lucky Orange
March 1, 2023
We are so impressed with the amount of actionable information this provides about the Customer Journey. This information helps provide a strong roadmap for growth. Also, Super Impressed, with how easy install and set-up were.
Great to hear that you have discovered insight from Lucky Orange data to inform your website optimization roadmap! Understanding visitor behavior is always a meaningful way to support the customer journey. Please don't hesitate to reach out if there's anything we can help you with. Cheers - Bradley from Lucky Orange
Feb. 27, 2023
Amazing features to get the most valuable insights! Plus the customer service was impeccable! Jordan helped me to understand everything about the app!
Thank you so much for the review and feedback! Thrilled to hear that your demo call with Jordan was so helpful. Don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
Feb. 23, 2023
great stuff ma friend. The awesomeness is here, and it helped me to grow my audience so much better. I thank Jesus Christ every day hat is how we succeed
Wow! Thank you so much for the glowing review! It's great to hear that you grew your audience with the help of Lucky Orange. We're here if you need anything! Cheers - Bradley from Lucky Orange
Feb. 22, 2023
Love the app experience. Quite easy to understand and use and provides all that I added it for - session recording and heatmaps; in a simple yet detailed way. The customer support is quite well versed and helpful as well.
Thank you for the five-star review! Thrilled to hear that you have had a great experience with our product and with our support team. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Feb. 21, 2023
Great product. Definitely going to use. Emilia did a great job walking me through the product and we will be using it moving forward.
So glad you found the demo call helpful! Thank you for the five-star review. We're here if you need anything! Cheers - Bradley from Lucky Orange
Feb. 15, 2023
www.geekaybikes.com using in India. Loved the app and the support. Provides all essential insights to grow your business
Thank you for the five-star review! Glad to hear that you're using it to discover valuable insights about your website visitor's behavior. Cheers - Bradley from Lucky Orange
Feb. 10, 2023
Customer service is great, (Emilia) was very knowledgeable and explained things clearly and patiently. Exploring more to learn to how to fully utilize it but so far looks very promising
Thrilled to hear that your demo call went so great! Thank you for leaving us a review. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
Feb. 9, 2023
Justin is great at explaining everything and was very nice. So far the software seems pretty good. I would recommend them.
Thank you for the five-star review! Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Feb. 8, 2023
Emilia Smith was really helpful and explained to me in detail what i needed to know. She was very helpful in showing me different features and options how to easily use Lucky Orange and how to improve the analytics. For now things are a bit clearer thanks to her.
Thank you so much for your five-star review! We really appreciate your kind words and are proud of our team. If there is anything else we can do to help, please don’t hesitate to get in touch - we are happy to assist with anything! Cheers - Bradley from Lucky Orange
Feb. 8, 2023
This is the most informative apps compared to similar, and I tried a few. You get a lot for the price. There's a lot to look at and learn from. Emilia was great at answering some questions, we got on a call to explain how to find some data, and I look forward to learning how my customers shop and how I can improve the website to increase conversions.
Thrilled to hear that you'll be using Lucky Orange to increase conversions on your site! Thank you for the five-star review - I'll pass your kind words to the team. We're here if you need anything else! Cheers - Bradley from Lucky Orange
Feb. 2, 2023
Jordan was really GREAT! One of the highlights of the meeting is that he helped me connect Lucky Orange through my shopify account. Also, he was very knowledgeable about the product and showed me how beneficial it would be to my business.
Thank you so much for the five-star review! I'll pass along your words to Jordan. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange