Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
795
chart
#15
All reviews
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Jan. 30, 2023
We're currently undergoing a major overhaul on our website and were recommended to install Lucky Orange by our project manager. So far we've been happy with the app and the quick customer service response when we've had a question. In the first 2 weeks Lucky Orange has offered major insight into what was working and what wasn't on our homepage. We're looking forward to continuing to refine our website for higher conversion rates with Lucky Orange.
Thank you so much for the five-star review and kind words! Fantastic to hear that within the first two weeks of using Lucky Orange, you were able to optimize your home page and discover insights into your visitor behavior. We're here if you need anything! Cheers - Bradley from Lucky Orange
Jan. 28, 2023
Hi, Faced problems installing it. When installed this does not work well. Heatmap does not show up. Waiting now for 10 days after my third ticket asking for support. Their answer is as follow: Ceri replied Jan 18, 2:31pm Hi there, This is C***, developer at Lucky Orange. I apologize you are running into issues with our software. I am reaching out to let you know we have been brought up to speed on this ticket and will be in touch as soon as possible with more information. We appreciate your patience and have a great day! Thanks, C*** Very poor support, waist of time and money.
Thank you for your feedback. We apologize for the time it’s taking to resolve this issue. I’m glad you and I were able to connect and I’ll continue to provide you with updates as we work toward a resolution. Regards - Bradley, Director of Client Services, Lucky Orange
Jan. 19, 2023
I have tried this app twice - and the heatmap doesn't work. It fails every time it attempts to load. Not worth the money. The Vitals app has replays that actually work.
Thank you for your feedback. We have tried to get in contact with you to get to the bottom of this issue. At your earliest convenience, please send an email to [email protected]. I look forward to hearing from you soon. Regards - Bradley, Director of Client Services, Lucky Orange
Jan. 16, 2023
Been using Lucky Orange for around two weeks now. It's great to see and understand how customers are interacting with our website. Justin was great in helping me understand this app's potential and I look forward to using it a great deal going forward. Definitely worth looking into if you're interested in seeing how others interact with your site.
Thank you for leaving us a 5-star review! Our team is dedicated to providing world-class customer support, and we're happy to hear that you had a positive experience on your demo call. Please let us know if there's anything else we can do for you in the future. Cheers - Bradley from Lucky Orange
Jan. 9, 2023
Emilia helped with the installation and tutorial, super knowledgeable and quick to answer all quetions :)
Thank you for leaving us a five-star review! Thrilled to hear that you took part in one of our 15-minute demo calls. I'll pass your kind words along to the team. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
Jan. 2, 2023
It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.
Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything! Cheers - Bradley from Lucky Orange
Dec. 10, 2022
The app os far is very insightful. I have made changes to my website based on the interactions I've observed using Lucky Orange. Every bit helps with an online store. This app is another great tool.
It's great to hear that you've already made changes to your website based on insights you gained from Lucky Orange! Please don't hesitate to reach out if there's anything we can help you with! Happy tracking! Cheers - Bradley from Lucky Orange
Dec. 4, 2022
I simply love it. The level of granularity and depth that lucky orange provides, will allow me to get such good insight from my customers. It's gonna be a game changer for me! highl recommended
Thank you for the five-star review! So glad you're using our CRO tools to discover meaningful insights about your customer's behavior. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Nov. 21, 2022
So far, I feel that Lucky Orange is a great beginners tool to analyze data (such as heat maps) and improve your shop over time. Lucky Orange is definitely scalable and I am excited to see where it takes my shop.
We're thrilled that you're finding Lucky Orange intuitive to use. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We look forward to being a part of your business's journey! We're here if you need anything! Cheers - Bradley from Lucky Orange
Nov. 14, 2022
Really like this app - amazing way to visualise user journeys and optimise as you go. Great support too.
Thank you for the five-star review! We strive to provide all of our customers with a great product and great support. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Nov. 7, 2022
We just added Lucky Orange to our Shopify account and it seems to be very user friendly and detailed. We need a reliable way to track our page views, traffic etc. in order to improve and update our site.
Thank you for your kind words! Having a visual representation of the user journey on your website can have an immediate impact on discovering where you should optimize. We're here if you need anything! Cheers - Bradley from Lucky Orange
Nov. 7, 2022
Fantastic app. Sometimes it doesn't show accurate data but we get responses from their support pretty quick and resolve it. For the money this is a no-brainer. Support is a bit lacking bc they hide the support button.
Thank you so much for the five-star review! So glad our team was able to get that sorted out for you and resolve the issue. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
Nov. 1, 2022
Just downloaded this app yesterday and what an amazing experience. Very user friendly. Highly recommend.
We always love to hear that using Lucky Orange has been an "amazing experience"! Thank you for your five-star review and recommendation. We're always here if you need anything! Cheers - Bradley from Lucky Orange
Oct. 27, 2022
It was easy to install and it has been easy to use. We have no complaints at this time and we look forward to optimizing our use of these tools.
Thank you for the five-star review and feedback! Using tools like heatmaps and session recordings to optimize your website can significantly impact your conversion rate. As you continue to use Lucky Orange, please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Oct. 24, 2022
support helped me and answered questions in a few minutes. very helpful and i highly recommend giving this ap a shot
Thank you for your five-star review! So glad our team was able to answer your questions. Please don't hesitate to reach out if there's anything else we can help you with. Cheers - Bradley from Lucky Orange
Oct. 21, 2022
I've used Lucky Orange for the past 3 shopify website I've set up! it works great, easy to get heatmaps and see where customers clicks but also videos to see the customer journey! highly recommend to add to any new or existing shopify stores!
Thank you so much for the five-star review! Always awesome to hear that you're using Lucky Orange on multiple stores to understand your website visitors' behavior. Please reach out if we can help in any way! Cheers - Bradley from Lucky Orange
Oct. 19, 2022
Emilia did a great job of helping us understand Lucky Orange and the available features to help us perfect our shopping experience for our customers. Would highly recommend!
Thank you for the five-star review! I'll pass along your kind words. Using CRO tools to better understand your visitor's behavior can significantly impact your business. We're here if you need anything else! Cheers - Bradley from Lucky Orange
Oct. 18, 2022
The Lucky Orange has been great and showed us how to filter recordings by source, segment, and custom event allowing us to see the behaviors and clicks we were looking for! Thank You!
Thank you so much for the five-star review and feedback! Please don't hesitate to reach out if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange
Oct. 17, 2022
This app is amazing! Great to see how my customers interact with my site and shows me the pages and products they interact with the most. Customer service is great! Lost service due to an employee messing with the app and Jordan got us back up and going in no time.
Thank you for the five-star review! Discovering how your website visitors use your site can provide valuable insights to increase your conversion rate. So glad Jordan was able to help you out. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
Oct. 5, 2022
I wanted to know how customers were using our website and why our visitors were high but our conversion rate was low. Lucky Orange has a really cool feature where you can watch a screen recording of how customers are interacting with your website. It has been so helpful when trying to determine what we need to do to increase our conversions!
Thank you for the five-star review! Using sessions to understand visitor behavior on your site is a great way to discover what to fix to increase your conversion rate. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange