Lucky Orange Heatmaps & Replay
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Fast service from Justin in setting up the announcement feature. Brilliant app with great customer service!
Justin here! Glad to have helped with the announcement feature - we love impressing our customers with our technology and customer service. Thanks for youre review! Cheers - Justin from Lucky Orange
Great experience with Lucky Orange so far, we are planning to upgrade to the paid plan and can't wait to use it to further analyze our customers' journeys on our site!
These are words we love to hear. Thanks for your review, and we're grateful for your business. We're here should you need anything! Happy tracking! Cheers - Emilia from Lucky Orange
Every shop needs this app. It has a little bit of everything and is super helpful. Super easy to use and best of all it's FREE! I believe there are paid options but for the most part, I only needed the free version. Seriously, it's a life changer. It helps so much to see where people left off and why. It also has announcements and surveys that people can take. BEST APP OUT THERE!
Wow! Thank you for such a ringing endorsement! We love when our users describe Lucky Orange as "super easy to us" and "a life changer." We're glad you're enjoying Lucky Orange and have passed on your kind words to the rest of our team. Thanks again for your review, and we're here should you need anything! Cheers - Jordan from Lucky Orange
Really surprised. Works well!. It solves the pain of figuring out how your customers use your website beyond google analytics. 5/5. The welcome support is really good as well.
Thank you for the positive review! We're thrilled that our solution exceeded your expectations and helped you gain insights beyond Google Analytics. We appreciate your 5-star rating and are glad you found our support welcoming and helpful. Cheers - Jordan from Lucky Orange
Great experience so far. App is loaded with lots of useful features and Justin has been a huge help getting us started. Excited to see how Lucky Orange can help us improve!
Thanks for the kind words! I'm glad you're having a great experience. I'll be here to assist you every step of the way. Let's work together to unlock the full potential of Lucky Orange for your website! Cheers - Justin from Lucky Orange
Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.
We're thrilled to hear that you found our app clear and useful. Thank you for your review and recommendation! Our customer service team is always here to assist you. Cheers - Emilia from Lucky Orange
Best app in the Shopify store, will let you know how to improve your store, products, descriptions, etc
WOW! It’s an honor to be considered the best app in the Shopify app marketplace! Thank you for your kind words! Our goal is to provide valuable insights and guidance for improving your store, products, and descriptions. We're dedicated to helping you succeed in your e-commerce journey. Cheers - Kelsey from Lucky Orange
l'application fonctionnait jusqu'au jour j'ai payer un abonnement, du jour ou lendemain l'application ne fonctionne plus et je n'ai pas réussi à contacter le service client !
We appreciate your feedback and apologize for your experience. Did you contact [email protected]? We haven’t been able to find any emails to our support desk from your email address. To get the ball rolling on resolving this issue, please respond to the email I sent to you shortly after you left this review. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange
This is a great app. So far the experience has been great. Customer service is responsive. Definitely recommend!
We’re so glad that we were able to impress you with our technology and customer support. Thanks for your review and passed along your review to my colleague Justin to share your kind words. Don't hesitate to reach out with any questions. Happy tracking! Cheers - Emilia from Lucky Orange
We've been using Lucky Orange for the past 5 years and have had a great experience. Their interface allows us to watch our clients journey through our site, highlights where they are going and what buttons they are clicking on. It's allowed us to re-frame our layout to give our clients the best experience possible and ultimately lead to more conversions. Bradley and his team are amazing, highly recommend!
WOW! Thank you so much for your review and business over all these years. Thrilled to hear that Lucky Orange has helped you optimize your store’s layout and improve your clients' experiences. We're grateful for your continued support and look forward to serving you and your team in the future. Cheers - Bradley from Lucky Orange
Based on the demo we did and our support call with Emilia this app seems like it will be super useful for understanding our traffic and optimizing our website and conversions!
Thank you for your review! We're glad that our demo and support call showcased Lucky Orange's potential in understanding traffic and optimizing your website and conversions. Enjoy using the app! We’re here should you need anything! Cheers - Emilia from Lucky Orange
Based on the demo we’ve seen, Lucky Orange seems like a great product with a variety of useful features. We are looking forward to using the app and hope it will help us improve our website.
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Thank you for allowing us to be part of your store’s journey. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
Really easy integration via the Shopify plug in and the customer service is super accessible. Keen to ensure you get the most from Lucky Orange!
Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else! Cheers - Justin from Lucky Orange
The app is an absolute rip-off, it doesn't let you see your past visitors when you run out of viewer credit and forces you to upgrade to even see your old data... very disappointing
You should still see data for visitors you’ve already tracked without having to upgrade as long as it is within your plan’s data retention window, which is 30 days for the plan you’ve selected. If you’re not seeing that data, please check to make sure you haven’t uninstalled our app (which makes it unable for you to access your data) and that you’re not searching for data that is beyond your 30-day retention window. We’ve reached out to you to help you with this issue. If you’re still having issues accessing your data after checking the above steps, just respond back to one of our messages and we’d be happy to help you out. Bradley from Lucky Orange
Easy to install and very responsive customer service. The product products very useful reports and intelligence on traffic on our website.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
A lot of great tools to help with insight. Well supported and intuitive to get up and running. Customer support is very helpful!
Thrilled to hear that your gaining insight into your visitor behavior with Lucky Orange. Thank you for the five-star review and kind words. Please don't hesitate to reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange
There is so much information within Lucky Orange that a couple of clicks through the app certainly do not do it justice. We are most excited to examine more closely the customer behavior online. The screen captured videos of every customer's experience on the website is very cool. It will enable us to target very specific areas of website communication that other wise we would not know. Great product!
Thank you for the five-star review! Glad you are discovering insights about your visitor's behavior with Session Recordings. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange
Great App, heatmap really interesting in order to know where people click. You can as well watch live your visitor and create custom events based on an action (ex: clicking a button) And support present ! :)
Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking! Cheers - Bradley from Lucky Orange
Awesome App - Still new in using it but it has valuable insights. Justin Tomlinson gave me a 15min onboarding session which assisted greatly in understanding the key elements of this application. Would recommend...
We love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call with Justin beneficial! I’ve already passed along your kind words to him. We’re always here to support our customer’s success and are thrilled that we were able to impress you with our technology, onboarding and customer support. Don’t hesitate to reach out if we can be of service in any way. Cheers - Bradley from Lucky Orange
Heatmaps didn't work with country redirects, so not what we needed. I tried to contact support via chat about this, but no luck. When we canceled we thought we could continue to use recordings, but they terminated the account even though we had 2 weeks left, that we had payed for. Can't recommend this to anyone, and would recommend Microsoft Clarity that is FREE.
Thank you for your feedback. Based on your help ticket, our team responded less than an hour after it was initially received. As mentioned in our email exchange, you are using our Classic app which closes the account once the plan is canceled. This information is included in a pop-up that requires you to acknowledge this policy prior to cancellation. Our new app does provide account access for the remainder of the plan following cancellation. We would be happy to discuss this further. Please respond to our last email to continue our conversation. We would still like to reactivate your account for the remaining days within your plan and get to the bottom of your heatmap issues. I look forward to connecting soon, Bradley from Lucky Orange
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