Lucky Orange Heatmaps & Replay
Heatmaps & Replay | Lucky Orange - Boost Conversions
Rating
4.7
feedback
795
chart
#12
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March 1, 2018
Great little app. Excellent for Quality Assurance and identifying customer experience. Chat only support but solid and definitely worth what we have been paying.
April 11, 2018
Great app I use it everyday so I can see whats happening on my store and what customers are looking at. The app would be better if there was a mobile version I could use on my phone. but overall probably one of the best apps I have.
Feb. 27, 2018
Great app.....But even better service from the team. Had a couple of hiccups early on, but probably down to user error. Is quite an amazing tool, and what an insight into customer behavior. We become a virtual fly on the wall watching as our site is viewed which is quite amazing, and the information you gather is invaluable in being able to tweak obvious mistakes, and don't forget the live chat. Incredible.
Feb. 22, 2018
I have 3 sites connected to Lucky Orange and I love the chat and live recordings, makes life so easy and improves customer service. Support from Lucky Orange is always fast and friendly- highly recommend!
Feb. 20, 2018
To the many shop owners unsatisfied with conversion who post questions in forums asking for advice, this app may be the only advice you need.
Oct. 16, 2017
Tech support helps me setting up everything in Shopify and it works great now!
Oct. 16, 2017
App works great, live chat works great, excellent support! Highly recommend.
Oct. 5, 2017
This service is awesome! I have no complaints. We've made countless edits to our site since using this app. NOTE: if you're having trouble viewing the heat map, make sure you're not using an ad blocker. The heatmap won't show up if you do.
July 6, 2017
Love this App, I use it on all my funnels and now my Shopify, Danny from support was available to help me set every thing in no time, If you run paid traffic u MUST see whats going on with your customers and this app will help you improve conversions, highly recommended
June 22, 2017
This is one of my favorite apps. It really shows what customers are thinking and helped me move some things around. Great customer service too.
June 13, 2017
This is one of the best apps I have ever installed, I was able to learn from watching exactly what my customers did where I needed to improve my site. Thank you!!
May 24, 2017
Such an insightful app - shows you in the stats you need in bite size chunks which is much more easy to read and interpret than the enormity of Google Analytics. It's great seeing how users interact with your sight first hand - eliminates a lot of guessing. The only bit (that isn't actually Lucky Orange's fault) is that you need to be on the Shopify Plus plan in order to watch recordings of what happens beyond the Cart page - but this is because Shopify takes the customer out of your site and into theirs for this stage, so Lucky Orange can't track again until someone orders and they are back on your website. Customer service has been excellent as well, Josh and Bradley have gotten straight back to me with any help I needed. Highly recommend.
May 10, 2017
Love the app and the statistics it gives and the ability to be able to chat with customers.
May 9, 2017
Does what it says. They are adding new features all the time. Great support and easy to use interface.
April 27, 2017
Great app! It's helped us to continually optimize our website for conversions.
April 25, 2017
The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.
March 20, 2017
The Developer is responsive to questions which has been very helpful. And, I was able to pin-point some items that needed to be changed in my shop in order to make it more user-friendly. However, the site isn't able to capture all of the visits as is explained in the FAQs. I would recommend it to anyone starting out.