Lucky Orange Heatmaps & Replay
Optimize your online store using Lucky Orange
Rating
4.7
feedback
1,419
chart
#16
All reviews
Rating Breakdown
Review RSS Feed
Oct. 31, 2024
I'm new to Lucky Orange, and Emilia gave me a clear and very helpful overview of the main features over zoom. She was friendly, answered all my questions, and I felt right at home talking with her. It made me excited to explore all the things Lucky Orange can do!
Here's another big welcome to Lucky Orange! Our onboarding call is free for all of our users and is a great way to learn about our 20+ features while having any questions you may have answered. Our team loves it because we get to connect with our users and help them get as much as they can from Lucky Orange. As you continue to use Lucky Orange, please don't hesitate to reach out if you run into any issues or have questions. We're just one email away. Thanks for your review, and happy tracking! Cheers - Emilia from Lucky Orange
Oct. 31, 2024
Thrilled that we've earned your five-star rating! We hope this means that visitor behavior has been just what you needed to optimize your website and drive more sales. Thanks for your rating, and we're here if you need anything! Cheers - Emilia from Lucky Orange
Oct. 30, 2024
Really good app, It for sure helps to understand how your customers are thinking and what they are looking at.
Those are words we love to hear! Nothing feels better than discovering ways to enhance your customer experience. When you utilize visitor behavior, it feels like peeking behind that digital curtain! Thank you for your review, and we’re always here if you need anything. Happy tracking! Cheers - Justin from Lucky Orange
Oct. 29, 2024
Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.
We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything! Cheers - Justin from Lucky Orange
Oct. 28, 2024
Lucky Orange has been a game changer for our website! It’s incredibly helpful to see how visitors interact with our pages in real-time. The heatmaps and session recordings provide so much insight, allowing us to quickly identify what’s working and what needs improvement. I especially like the form analytics; it’s amazing to see where users are dropping off. The only downside is that it can take a bit of time to load occasionally, but that’s just a small hicup. Overall, it's been a valuable addition to our toolkit!
Wow! Thank you for your review and kind words! We love when our users refer to Lucky Orange as a "game changer!" There’s truly nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding load time, could you please reach out to [email protected] and reference this review? Our team is eager to explore your experience and ensure your insights are available faster than ever. Thanks again for your review, and we're here if you need anything! Cheers - Bradley from Lucky Orange
Oct. 25, 2024
Pretty good especially when starting your small biz. You get to see and understand your customer's behaviour when they're checking your website.
Thanks for leaving us a review! Seeing your customers experience in real time can provide you with the insights you need to address their needs quickly and prevent any barriers to conversion. Thanks again for your review, and we're here if you need anything. Cheers - Justin from Lucky Orange
Oct. 24, 2024
Just onboarding at the moment and would recommend the on-boarding call. Emilia took notice of what I had out in the call notes and answered my questions on Clarity vs LO with great clarity. Much better than just being bombarded with a standard 'death by PowerPoint'
I love talking with our customers about how to best leverage Lucky Orange, and I’m so glad you found the call beneficial! No boring presentations allowed. 😊 We’re always here to support our customers’ success and are thrilled that we were able to impress you with our technology and onboarding. Don’t hesitate to reach out if we can be of service in any way. Happy tracking! Cheers - Emilia from Lucky Orange
Oct. 23, 2024
Just installed the app, and support was fantastic. I can't wait to dig into the data and find my conversion issue.
Welcome aboard! If you need anything, we're here to support you. We also offer a free onboarding call to welcome you to our app, introduce you to our 20+ features, and answer any questions you may have. Visitor behavior is powerful for improving sales and enhancing the customer experience. If you’d like to schedule your call or need any assistance, don’t hesitate to reach out to [email protected]. Cheers - Emilia from Lucky Orange
Oct. 22, 2024
We've been using Lucky Orange, and it’s been an incredible tool for gaining valuable insights into our website’s performance. The heatmaps feature alone has helped us identify areas we didn’t even know needed improvement! It's amazing how much data it captures, and the app itself works seamlessly. One of the best features is how easy it is to export data — that’s been a huge plus for us. Lucky Orange has definitely helped us optimize our site, and we’ve seen great results since using it. Highly recommended!
We appreciate your extensive review and recommendation! Nothing feels better than discovering ways to enhance your customer experience. We're thrilled that you've enjoyed our data exporting capabilities! Thank you again for your review, and we're just an email away if you need anything! Cheers - Emilia from Lucky Orange
Oct. 21, 2024
i just signed up and so far that's been great, within minutes the visitor are recorded
Love to hear it! Our Shopify app installs in just a few clicks with no manual code placement needed. Thank you for your review, and we're here if you need anything! Cheers - Jordan from Lucky Orange
Oct. 20, 2024
I would recommend Lucky Orange to basically see your prospective customers behaviors and adjust how your store looks and its interaction/functionality etc.. very useful
Thanks for your review and recommendation! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior truly makes all the difference in improving sales! Thanks again, and we're just an email away if you need anything! Cheers - Emilia from Lucky Orange
Oct. 20, 2024
It's the easiest app I have ever used!!! And the features are super useful!
These are the words we love to hear! Visitor behavior is vital for improving your Shopify store, and it shouldn't be restricted to those with a PhD in analytics. Thank you for your review, and don’t hesitate to reach out if you need anything! Cheers - Emilia from Lucky Orange
Oct. 17, 2024
Keine Empfehlung. Versprochene Ersattung wird nicht ausgezahlt. Sitzungen werden am Stück und nicht verteilt getrackt damit sinnlos.
We schätzen Ihr Feedback. Wie ich in meiner vorherigen E-Mail erwähnt habe, haben wir Ihnen eine Teilrückerstattung ausgestellt und warten darauf, dass Shopify dies von ihrer Seite abschließt. Leider haben wir keinen Einfluss darauf, wann Shopify Ihre Rückerstattung ausstellt, aber Sie können sie kontaktieren, um ein Update anzufordern. Was die Nachverfolgung von Sitzungen betrifft, haben Sie absolut recht. Wir verfolgen alle Ihre Besucher, anstatt nur einen kleinen Prozentsatz zu erfassen. Dieser Ansatz sorgt dafür, dass Sie einen vollständigen Überblick darüber erhalten, wie die Menschen wirklich mit Ihrer Website interagieren, den Sie dann nutzen können, um Ihre nächsten Website-Updates voranzutreiben. Wenn Sie einen plötzlichen Anstieg oder saisonalen Anstieg des Website-Verkehrs erlebt haben, kann es so aussehen, als würden die Sitzungen Ihres Plans auf einmal erfasst werden. Wenn Sie an einer Datenstichprobe interessiert sind, die einen kleineren Prozentsatz Ihres Verkehrs erfasst, bieten wir dies mit unseren höherwertigen Plänen an, und ich würde mich freuen, dies weiter mit Ihnen zu besprechen. Bitte antworten Sie auf meine letzte E-Mail, um dieses Gespräch fortzusetzen. Ich freue mich darauf, bald von Ihnen zu hören. Mit besten Grüßen – Bradley von Lucky Orange
Oct. 16, 2024
The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!
We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking! Cheers - Emilia from Lucky Orange
Oct. 16, 2024
Great for understanding important details about your website, communication and demo from Emilia was outstanding and very in depth and helpful. A must have for your store.
Love to hear how Lucky Orange has made a positive impact on your website! Understanding your customers to make improvements that address navigation pain points and create a better experience is extremely rewarding. We're thrilled that you also enjoyed our free app tour—it's a great way to get to know our 20+ features and have any questions you may need answered. Thank you for this five-star review, and I’m here if you need anything else! Cheers - Emilia from Lucky Orange
Oct. 15, 2024
We appreciate your rating and are thrilled that we earned your five stars! We hope this means that Lucky Orange has shown you firsthand how people are spending time on your website. With that insight, you can make data-inspired improvements that result in happier customers and more sales. Thanks again for your rating, and our team is here if you need anything! Cheers - Justin from Lucky Orange
Oct. 15, 2024
Overall works really well, sometime the captured video shows up a little strange, but not that major
Thanks for leaving us a review! Accessing what your clients do on your website is so rewarding! Regarding the session recording appearing a bit strange, could you please respond to my last email with more information? We want to investigate your issue and find a resolution if possible. I look forward to hearing from you soon, and thanks again for your review! Cheers - Jordan from Lucky Orange
Oct. 14, 2024
Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.
You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything! Cheers - Emilia from Lucky Orange
Oct. 14, 2024
Highly recommended to get a clear insight into performance.
Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. When you get a front-row seat to what your visitors do on your website, you eliminate any guessing or assumptions. Thank you for your review and recommendation, and we’re always here should you need anything! Cheers - Kelsey from Lucky Orange
Oct. 12, 2024
Great app! gives highly valuable insight into customer behavior and helps you analyze issues with the store and helps you make improvements.
It sounds like you’ve been able to dive right into the insights and find ways to improve your website. We love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review, and don’t hesitate to reach out should you or your team need assistance in any way. Cheers - Emilia from Lucky Orange