Lumise ‑ POD Product Designer

April 10, 2023

Great app! Good customer service too, Andy helped me multiple times when needed it! Great addition to my website

Oct. 10, 2022

The team has helped up get everything set up and the product seems to work good. We are in the testing and getting ready to go live with the app soon.

Oct. 7, 2022

Great job, Andy's attention is incredible, Lumise is a cool app to personalize the products, im really satisfied

Sept. 5, 2022

Lumise is without a doubt the best product customiser in the world. Many of the features cannot be found in other customisers. An entire business can be created by simply using Lumise. My big disappointment is Shopify not allowing Lumise to have an Image upload resource or show a preview of the customised product. Note to Shopify: Please enable this! Lumise support is truly awesome! Quick and very helpful. Buy it today, you will not have any regrets.

Nov. 18, 2024

I have been using the app since 2022, Just as satisfied as today, knowledgeable and helpful staff who always help. They have really been there for me since I started my business. I strongly recommend everything is so simple on the app also if you have questions you have knowledgeable staff who really help and get started with your business. I want to thank Andy who has helped me with everything and always helps when I need.

June 23, 2022

Extremely simple app with robust customization options. Fantastic for both users and shop owners who are looking for a simple, user-friendly tool. After contacting Andy from customer support, who assisted me along the way and made my job much easier, we will be switching our shop completely soon.

Oct. 23, 2025

It completely crashed, but no customer service or informaiton updates at all, cannot find anyone, has no idea about the situation.

May 17, 2022

Simple but effective, brilliant program. I needed help with orders being deleted after two months and the team helped me and got everything back within a day or so

Feb. 24, 2022

This app seems cool but is lacking clear instructions on how to do some needed things. That would be fine, if someone would respond to emails, tickets, or Facebook messages. This seems like it would be great with the proper support. It's a no go for me though.

Oct. 15, 2021

Excellent App! Excellent Support. This software quickly and easily makes your website look professional with additional functionality that will impress your customers and deliver sales :-)

Aug. 17, 2021

Too many Bugs, and the worst bug is the customer service, shall we do the debug for Lumise ? I can, but they read without reply make me wanna quit it and leave the 1 star rating. Recently they still sent the mail to us and ask for give them a chance ,what's going on ? Why you don't reply us your app full of bugs at beginning ? I had reply you not to bother us any more, but you still send the mail to us ... , I had resend you mail to shopify , they will told you not to do it .

May 27, 2021

It has many features that covers a lot of requirements. It's hard to use it but their customer support helped me a lot!

April 13, 2021

Honestly great app, the customer service/support is really quick and helpful. they helped get me set up and organized super easily! Definitely recommended! Check it out on our site to see it in action www.tntprinthouse.com

April 28, 2021

I am still setting up this app but so far I have had a great experience with it and it seems to meet my needs. I had a few questions about getting started and they emailed back within 1 hour on a sunday, which i really appreciated. I have still yet to test the app on customers and see how the received files will print out, but i can't see a problem so far and the design looks really clean. I can't wait to release it to my customers! UPDATE This app has changed my life. I never realised you could create links to your design to share. I will create the customers design and send them a link, they can then edit it and send it back to me. With every order made by a customer, i can go in and make sure its centred and take out bits i don't need before print. This takes less worry of the customer of doing it wrong and cuts my set up print time by 80% My only suggestion to make this app perfect would be to integrate it with shopify's cart. I think customers get confused about having to put their print size in the cart first. It would be great if the 'checkout' button in the app took the customer to the basket page of the website instead of the final checkout page that has no way to go back to the website. I realise that i could perhaps move size prices onto the app, but this will also confuse them. They're a confusing bunch!

April 7, 2021

Best part about Lumise is the support. Every program has its limitations but works well as intended.

March 17, 2021

Moving over to Lumise from another product customizer. I would definitely recommend using this app. The product customizer is super easy to use on the back end. On the front end it looks really professional and clean. At first I had trouble installing the code onto my shopify theme however I was helped by customer support (Jade) on the spot! Jade was able to install the code for me in a few minutes. Overall I am very satisfied with the customer service and quality that Lumise offers!

Feb. 25, 2021

I am a few days into using this customization app and have been extremely happy. I have literally tried almost every customization / personalization app and Lumise was the only one that met my needs. I have a text heavy customization product and the text editor in their customizer app is better than anything I have seen. On top of that their support is outstanding available when you need them. Jade in support specifically was able to figure out the problems I was having as well as do some UI customizations over chat! She couldn't have been more helpful and knowledgeable. Lastly, the Lumise mobile experience is very, very good. It's the easiest mobile customization product I have used in terms of text editing / transforming and I know my customers will end up checking out rather than giving up.

Nov. 24, 2020

This app can meet my needs and the support from lumise team is so greatful and helpful. But it would be better if it can be upgraded regularly

Aug. 12, 2020

Lumise POD has met all of our requirements for creating custom options for our customers. The support has been excellent, Jade was able to tweak our designer options and pointed me in the right direction for how to learn how to make changes. I learned a lot just in the short time Jade was helping me!

July 12, 2020

Awesome!! Great Help! We needed customization to compete with other companies and we gained this with Luminase! Thank you!