Magical Fees & Tariffs
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I use this app to add tariff costs for my US customers. It's easy to use, set up and maintain through all the constant US tariff changes. Anytime I have a question or need help I get an actual person for support (no chatbot!) and they're always very quick to answer and to fix any issues, or help make modification to better fit my shop. Would definitely recommend this app!
Good stuff right here. Glad we're able to help you keep up with US tariff fees and changes. And yeah, you get human support anytime you want it.
A fairly straight forward app, easy to set up and customer service is top notch.
Set up was easy, and the support response was quick and very helpful. Just added can deposit fees for provinces requiring them, and it seems to be working fine so far
Support is amazing. They make it friendly and easy to fix problems.
I had a hard time setting the app but the customer service I received is amazing. The app is doing what it needs to for my additional taxes on some products and at this price I am more then glad we choose them ! I will recommend that app 100%
Super fast and friendly support!
Stephen and Kyle were so very helpful through the entire process of assisting to apply fees. Wonderful service and fast results!!
John with the Chat Support was extremely helpful, patient and prompt. He was able to resolve our issue quickly and with great customer service. Would definitely recommend this product! Thank you again, John!
Happy we got fees working well for your hotel shop. Reach out anytime if you need me.
Great customer care! We are looking for an app to add fees, but we are also using a wholesale app which unfortunately caused a conflict with Magical Product Fees (and all the other Fee apps). Stephen worked hard to try and find a way for us to use both, and in the end it just wasn't possible at this time. His efforts for a new customer were above an beyond. Although we weren't able to utilize the app right now, he's put our situation into their development list, and if our situation changes we will RUN back to Magical Product Fees as it had everything we need.
I had an excellent experience! The support was outstanding — fast, professional, and incredibly helpful. Everything was fixed quickly, and communication was clear and friendly throughout. Highly recommended!
This app DOES NOT WORK!!! Have spent countless hours and lost sooooo much revenue due to glitches and waiting for the support team overseas to actually get back to me, they acknowledged the ongoing issues and supposedly gave me 2 months credit for the subscription but I have continued to be charged at regular intervals for an app that doesn't even work!!! DON'T BOTHER WASTING YOUR TIME AND MONEY
We’re sorry this happened. Shopify confirmed a billing error on their end caused the charge. We applied your two-month credit on Oct 9 as promised, and Shopify has already emailed you (cc’ing us) to issue your refund. If any new issues have come up, we’re happy to help make things right.
The level of customer support is incredible. Shortly after downloading the app, I received a personal email sharing appreciation and offering assistance. After setting up my fees, I kept having trouble and could not figure out what I had done incorrectly. I submitted an email for help and got a response almost immediately. We went back and forth, and he was incredibly patient with my gazillion questions. Now I'm up and running with zero hiccups. Highly recommend this app!
You have to get the growth plan in order for it to work. When you are adding transaction fees the customer gets to delete them. When the customer adds more items the transaction fees do not get updated accordingly.
We hear ya. This sounds like a configuration issue we could have sorted out quickly. The app works on all plans. Reach out if you'd like us to get it dialled in.
Great app and one of a kind support! Thank you
The app is great! The support team has been incredibly responsive in getting us set up and troubleshooting errors, especially John and Steven. 10/10!
So far, just one word: AMAZING!! What a great customer support, and the app is, well, just an A+! Definitely download and install this app. You won't regret it at all. If only all the apps were this fantastic.
Just want to say how happy I am with this app. Jeff has been wonderful in helping me get it set up. It took only one e-mail to support to fix what I messed up. Love the short and to the point support videos as well. There are other apps like this, however Magical apps is staying up to date with the constant changes and requirements in order to keep my store in compliance with the ever changing legalities of charging processing fees. I can't recommend this app enough!
Steve was a great help with getting our point of sale system set up with Magical Fees!
This app was just what we needed, a way to bulk add a percentage fee to specific collections. Set up was provided in both video and text formats and were super easy to follow. I used the chat option to work around some customization we had in place and was taken care of by a human very quickly. I installed the app at 1:49 and was completely done by 3:15 and I stepped away from my desk a few times
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