All reviews

Rating Breakdown

  • 5
    92% (81 ratings)
  • 4
    2% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    2% (2 ratings)
  • 1
    3% (3 ratings)

Reviews with Text

  • 100% (88)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 7, 2025

A great app for extra charges (in my case extra fees for cooled shipping). If the settings are not clear after installation, the support team will help you out in no time. They are always there, listen to your specific needs, make changes in the app if necessary - all in all: a very efficient and very helpful support for a great app!

Using app

14 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 5, 2025

I couldn't figure out the app (after a whole day of trying), but Jeff did a fantastic job helping me add deposit to my webshop. Thanks Jeff (a true legend)!

Store

Sippie

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2025

Very responsive team and support. Unfortunately, the app was not a fit for our needs, however, the support was very transparent and worked with us to understand our needs.

Using app

About 19 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2025

It works great, and if it acts weird, they've fixed it for me immediately. Please note the fee products will show up in the main category so you should redirect your "continue shopping" button, but again, they will help you do that. We are very successfully using this Online and POS.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 9, 2026

It's a good product and works well. Support has been quick to respond; they're a great help with product questions and features.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 11, 2025

The Magical team came back quickly after I send the email and were able to help me setup a fee quickly! Great service. Thank you to Steve and John!

Store

ASI B2B

Using app

About 6 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

April 10, 2025

Super responsive and helpful support. Very useful app when it comes to being transparent about tariffs

Using app

About 3 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

April 9, 2025

Needed to add a state excise tax for specific products sold online and in store via POS. Magic Fees allows me to do this at a nominal monthly fee in comparison to upgrading Shopify plan, paying a developer, or using a tax app that gives more than I need at a higher monthly rate. Struggled a bit with a detail in setup but John and Stephen with their support team had me fixed up and running almost immediately after reaching out. Very happy with service and support to date!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2025

This App ROCKS AAA+++

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 17, 2025

Great app. I had a question about taxes and I received a quick response. Good stuff!

Store

PRO-CFC

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 11, 2025

The minute we installed the app an email came through, offering to set the app us for us. Voila'!! Thank you so much!!!

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2025

Ik ben zeer tevreden met de service die ik heb ontvangen. De responstijd was ongelooflijk snel en het probleem werd effectief opgelost. Echt een aanrader voor iedereen die een betrouwbare en efficiënte app zoekt!

Using app

22 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 23, 2024

We've used this app since 2022 and it has been great until recently. The new update requires updates to permission. They previously only required access to two things: view the theme and edit products. Now they want permission to view all customer information i.e. name, email address, phone number, physical address, geolocation, IP address, browser and operating system, edit products, edit orders, edit store functions, and view location data. When we reached out to the app owners to find an alternative solution (as we are not comfortable giving access or permission to all of that information) the response was there is no alternative.

Using app

Over 2 years

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 23, 2024

App works how I need it to. Great tech support as well!

Using app

3 days

Total reviews

3

Average rating

4.0

5 / 5 Share

Dec. 19, 2024

The app functions well. Even if there were few minor issues, the support team was always willing to help. Nice app and nice team. Recommend.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2024

Wir nutzen die App seit mehreren Monaten, komplett ohne Probleme. Sehr individuell anpassbar, sollte für fast alle Nutzer passend sein. Durch einen durch uns verursachten Fehler hat die App nicht mehr funktioniert. Der Support hat innerhalb 24 Stunden geantwortet, sich auf unseren Account geschaltet und das Problem behoben. 100% Empfehlung

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 21, 2024

The support from this app is excellent. They were always quick to respond and offer a solution. The only thing stopping us from using this app is the fact that it doesn't have the ability to add these fees to draft orders (yet?). This is the main reason we're looking for a product fee app, so if this ever becomes possible with Magical we will be back!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 1, 2024

App works as intended to add Keg and case deposits to our Wholesale site. Dev Support was quick! Very helpful!

Using app

About 1 hour

Total reviews

5

Average rating

4.8

Developer Reply

Raising a glass to making your keg fees and case deposits simple and smooth! So glad to hear it’s working well on your wholesale site and that our team was quick to help. Cheers to keeping things Magical!

2 / 5 Share

Oct. 10, 2024

nobody respond for a week.. and the location fee setting sometime will disappear.

Using app

About 2 months

Total reviews

5

Average rating

4.4

Developer Reply

Hi Sanny, I’m sorry for the delay in getting back to you initially. It looks like your first message ended up in our spam, which slowed us down. I’m glad we connected and got the app working across your three shops. We’re here to help if you or Susie need anything in the future. Thanks for choosing to use Magical Apps.

5 / 5 Share

Sept. 23, 2024

Great App and great support! We had some problems at the beginning but now it is the only app which provides all the functions we need, like fees just per cart or per article.

Using app

About 1 month

Total reviews

7

Average rating

5.0