All reviews

Rating Breakdown

  • 5
    42% (13 ratings)
  • 4
    6% (2 ratings)
  • 3
    6% (2 ratings)
  • 2
    16% (5 ratings)
  • 1
    29% (9 ratings)

Reviews with Text

  • 100% (31)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 9, 2019

Switched from MailChimp and really happy with everything! The pricing is much better, almost half of what we were paying at MailChimp. It offers us everything we need!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2019

We switched from Mailchimp in August 2017. The HTML editing capabilities weren't as good but the pricing levels and automation available drew us. A year and a half later we are still super happy. It is simplistic in use, the new additions to editing functions and statistics made it even better. I love the click maps, segmentation and with some graphic design skills, you can supercharge your designs for mailers.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

1 / 5 Share

April 2, 2019

This is the worst app. I switched from MailChimp, which I'd used for 2+ years without issue because they stopped supporting Shopify. I spent a week moving my list over, setting up pop-ups, landing pages and syncing it to my site. I sent one email during this time. The whole time (a week) I used it, I was getting a lot of suspicious sign-ups to my list, but MailerLite didn't filter robo-sign-ups like MailChimp, so I enabled double-opt-in and it fixed the issue. I had slowly started to cull the weird signups when my account was terminated for "sending spam." No notice, no way to re-up my account. Waste of money and a waste of time.

Using app

10 days

Total reviews

3

Average rating

1.3

Developer Reply

Hello, Sorry for any inconvenience caused. Your account has been approved and you can use it now. If you have any questions, you can always contact us via live chat or email us [email protected] Thank you.

1 / 5 Share

March 20, 2019

Complete scam and waste of time. They never mention upfront how convoluted their policies are. Need approval to send 1000+ emails. Need to inform them where and how you got the emails in your existing database. On top of that, email list import is terribly slow. Even if you end up being approved, be prepared to be blocked that after the you send out of the initial batch of the emails. We paid for a month, used them once to send out emails - they blocked the account because they didn't like the email database (which initially had been approved...). They REFUSED to issue a refund. So far the worst app found in the Shopify app store. Using this app for free might be ok, but don't anticipate any of the promised services to work in the paid plans!

Using app

8 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi, Unfortunately, your account breached our Anti-Spam policy and hit allowed threshold for bounce rate and spam complaints, because of that it had to be closed. We work hard to ensure the best possible deliverability for our customers.

5 / 5 Share

Dec. 28, 2018

I've been using this app for almost a year now and I'm a happy customer. Their automations work very well. The integration process with squarespace and shopify was very smooth. Their customer service is top notch, very nice people and very fast. I would like to be able to customize lading pages more, but this is not their main feature after all.

Using app

8 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 17, 2018

They said my account isn't approved because their algorithm didn't think it was worthy. I've been using MailChimp for the last four years and the only reason i wanted to switch was because of the high cost. Well, i guess not. I'd rather pay the higher cost and get seamless service rather than get rejected by an algorithm.

Using app

About 17 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 29, 2017

Unbelievable! ignored recent bad review and installed, go to register and guess what? SERVERS DOWN! Needless to say deleted and now to delete and coding left behind what a pile of s"*!!!

Using app

16 minutes

Total reviews

13

Average rating

3.8

1 / 5 Share

Nov. 19, 2017

The app is easy to set up and the email templates are great. The HUGE PROBLEM is functionality. The automation simply does not work. We have set up 3 different automation sequences, all to different opt in lists and all with different triggers. NONE of them have worked properly from the start. Customers and subscribers have been emailing us confused about the emails they are receiving. What a nightmare. The Mailerlite team keeps telling me "our team is working on it". Two weeks into using the software, nothing has been fixed. I have subsequently had to pause all automation and manually send all emails. Switching from Mailchimp to Mailerlite was an easy 1 hour project. Trying to get Mailerlite to work properly has taken several days of my time... and is still causing issues. I have zero faith in moving forward with them as our email software provider. Ultimately, I will be switching back to Mailchimp after wasting a lot of time on this app and confusing a lot of our customers.

Using app

14 days

Total reviews

4

Average rating

3.0

5 / 5 Share

April 7, 2017

Lovely! nice themes, easy to customize and a breeze to use! Thanx MailerLite!

Using app

2 days

Total reviews

11

Average rating

4.9

1 / 5 Share

April 5, 2017

How do we keep from getting Spam email signups?

Using app

About 1 month

Total reviews

1

Average rating

1.0

5 / 5 Share

March 8, 2017

MailerLite deserves some serious love! Mailchimp makes you pay for any automation--this app gives you powerful tools for FREE up to 1000 subs (and the rates aren't bad after that). Amazingly simple interface for how powerful it is. I only regret that I spent a whole day trying to get Mailchimp to do what I did with this app in an hour.

Using app

2 days

Total reviews

1

Average rating

5.0