Marsello: Loyalty, Email, SMS for Shopify

Marsello: Loyalty, Email, SMS

Grow your business through customer loyalty.
Rating
4.3
Feedback
151
Reviews
Chart
#991
Shopify

All reviews

5 / 5 Share
Sept. 6, 2017

Best customer support. Best app for the price. Everything is just amazing. Nothing to point fingers on here. We asked for some extra features and got them a few weeks after, even when they had to coded first. We are more than pleased by Collect's performance, stability and most of all support! Keep up the great work!

Store Using app Total reviews Average rating
Paragraffen2017 About 2 months 2 5.0
5 / 5 Share
Aug. 24, 2017

Easy to set up and use! I like that customers can earn points by liking our different social media.

Store Using app Total reviews Average rating
Ancestral Herbals About 2 months 2 5.0
5 / 5 Share
Aug. 18, 2017

Easy to use and I like how customers can earn points by liking your social media sites.

Store Using app Total reviews Average rating
Self Love Cosmetics 15 days 2 5.0
5 / 5 Share
Aug. 22, 2017

UPDATE: the team got to work and added this feature so now rewards are not issued until paid AND fulfilled (as was our preference). thanks! has great potential and the team is responsive, but basic items you would think would be built in are not. If you care about fraud, be cautious. customers can place an order, immediately cancel, get their coupon and place the discount order they wanted. If you sell any "premium" product or care about profitability let them know. This is an easy fix (don't reward points until the order has fulfilled/shipped) to prevent fraud.

Store Using app Total reviews Average rating
Myellura 20 days 2 3.0
5 / 5 Share
Aug. 14, 2017

So easy to use and setting it up was really simple. I love how it brings people back to my store, and I'm so happy I don't have to keep track of anything manually anymore. I have had messages from other store owners asking how I set up my rewards program. I've recommended it to everyone :) THANK YOU!!!!

Store Using app Total reviews Average rating
The Wedding Bunch About 1 month 2 5.0
5 / 5 Share
Aug. 7, 2017

Installs easily, simple to customise and seems to work well. We have had a good response so far. This loyalty app is also the most fairly priced and best value for money out of the ones we have tried. All good! www.lansdowncountry.co.uk

Store Using app Total reviews Average rating
Lansdown Country 27 days 2 4.5
5 / 5 Share
July 13, 2017

Just switching from another loyalty program and receiving amazing customer service and support gives them 5 stars for me! Still playing around with it but so far so good :)

Store Using app Total reviews Average rating
La Vida Vegan Grocery 11 days 2 5.0
5 / 5 Share
June 22, 2017

This app is a must have for both Shopify and POS. Customer service is amazing and very reactive. Translation was coming in a week after I ask for. They also added some special features we need. Many thanks for Brady and his team. Dominique https://jmlegazel.com owner and founder

Store Using app Total reviews Average rating
Jmlegazel 5 days 16 4.9
5 / 5 Share
June 4, 2017

We transferred our account over from their other loyalty app, and the team was super helpful! They took care of porting over all our existing customers and their points and walked us through how to set up the new program. It was seamless. There was a bit of a difference in the structure of the loyalty program, but I prefer this one to the old one and it is MUCH prettier and more on brand for us. We love the customization options!

Store Using app Total reviews Average rating
Samantha1 12 days 1 5.0
1 / 5 Share
Jan. 13, 2021

Also revised 5 star review to 1 star. I've had the exact same experience as the person below - Mountain Madness Soap Co. Marsello is clearly being run by new owners. Also on a grandfather plan, my fees went up without warning. Even worse is they paused my loyalty app without telling me! I had to wait until a customer contacted me asking when our loyalty app will be back online! In contacting support they were unapologetic, didn't care why I was on the old plan and pretty much said this is the new plan, pay up if you want your loyalty app to go back online. In the process of changing apps now

Store Using app Total reviews Average rating
Akingdom Almost 4 years 2 3.0
Developer Reply

Thanks for providing such an in-depth review. Jase, from our Support Team, has been trying to reach you to work through any questions you may have about the pricing structure of your account. I hope you’re able to find a solution which works for you. Jase and the team look forward to hearing from you.

4 / 5 Share
June 12, 2017

Brilliant support. They added the translation feature just 2 weeks after asking for it. I will try it this week and update the review, but I recommend it 100%.

Store Using app Total reviews Average rating
Banamelo 13 days 7 2.7
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