Marsello: Loyalty, Email, SMS
Marsello: Omnichannel Loyalty & Marketing App for Shopify
Rating
4.0
feedback
164
chart
#4,338
All reviews
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Sept. 21, 2018
I have just set up my store and am very excited about working with this app! It was very easy to set up and I loved being able to create my own reward options.
Sept. 21, 2018
Love this app and feel its even better than when i first started using it! Would highly recommend, especially to smaller shops looking to grow.
Sept. 18, 2018
My clients really like using the reward system, and it's really easy to use. I'm pleased with it. They are also very fast at responding to issues I've had.
Sept. 18, 2018
I looked at every rewards app and this is by far the best. I've been using it for a few months and it has been really user friendly for me and my customers.
Sept. 17, 2018
Great loyalty program. After switching from a different website provider with a very poor loyalty program, we've found Marsello really easy to set up and extremely customer friendly.
Sept. 14, 2018
Customers really like the loyalty scheme. Easy to use and looks nice on our store. Has been smooth sailing for 2 months now, no issues.
Sept. 13, 2018
I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.
Sept. 7, 2018
This app is simple to use and has definitely helped to grow my subscription and conversion rate. Go for it!
Sept. 6, 2018
Marsello has really helped me to jump start the lines of communication with my clients and promote product education. I am in love with the ease and user friendliness of the app. It's very intuitive and leaves a professional look to the brand.
Sept. 5, 2018
So easy to use and maintain with plenty of features available for increasing sales. No hesitation is upgrading per month.
July 2, 2018
This is my THIRD loyalty program. My first one allowed customers to skirt the system on referrals and bank on discounts without the referral making purchase and my second program was actually pretty great but pricier. So I switched to Beautiful Loyalty and I LOVE IT. So very easy to set up (about an hour if you're a total obsessive design nut like me but less if you want to get it live) and transferring my customer's current totals from the old program was a breeze. No seriously, I was out on my deck enjoying the summer breeze while it loaded the file all on it's own. I checked everything manually but there was no need cause it captured all the info correctly. So far my customers are enjoying earning points with this program way more as well and it has led to a lot more shares to social media to get points too. All in all..... I RECOMMEND.
April 13, 2020
Absolutely loving this app, the Marcello team always go out of their way to assist, improve and add more features.
May 25, 2018
Launching in the next days, but working with them has been a pleasure! They even made custom customization for something we wanted! Looking forward to see the value it will bring to our store! But app is user friendly, quite customizable and staff is kind and helpful!!!
May 17, 2018
Sage and team are great to work with, their app is easy, effective and highly customize-able. We have seen our returning customers sales increase significantly since launching this loyalty app. Highly recommend it.
April 16, 2018
I had a horrible experience!! Where do all these 5 star reviews come from?! First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that. The app had 3 major bugs when we tried it out: (1) An existing customer was able to get a referral discount, even though only new customers should get a reward (2) Points for referral actions weren’t tracked properly (3) The system sent out emails to advocates with faulty point balances These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down. Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far. A terrible experience and big waste of time.
Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right. Unfortunately, back in April 2018 we didn’t yet have a dedicated weekend Support team, and instead checked on incoming messages a few times a day over the weekend, so response times may not have been as you expected. Sorry about this. We quickly hired a team to cover all time zones. The $199 plan was optional and simply offered API access. However, we have since changed our pricing. Note: API access is still available on some plans by request. Thanks for letting us know about the 2 issues you experienced and sorry it affected your account. We quickly added an extra check to make sure only new customers could be referred and also added easier email customization with points merge tags - Thanks for bringing it to our attention and for your feedback on the referral reporting. We have since made improvements based on this feedback. Regarding the removal of the app code when you uninstall, this is done automatically.
March 7, 2018
Great way to keep your customer coming back to shop to earn points for free or discounted items as a thank you for supporting!
Sept. 23, 2020
Thrilled to find this app! Converted from Smile.io - functionality for us is the same (actually some features were better!) and the price is more reasonable. The transition was EASY and seamless for our customers. I'm very pleased.