Marsello: Loyalty, Email, SMS for Shopify

Marsello: Loyalty, Email, SMS

Grow your business through customer loyalty.
Rating
4.2
Feedback
162
Reviews
Chart
#1,018
Shopify

All reviews

5 / 5 Share
Sept. 17, 2018

Great loyalty program. After switching from a different website provider with a very poor loyalty program, we've found Marsello really easy to set up and extremely customer friendly.

Store Using app Total reviews Average rating
Paleo Hero 7 months 2 4.5
5 / 5 Share
Sept. 14, 2018

Customers really like the loyalty scheme. Easy to use and looks nice on our store. Has been smooth sailing for 2 months now, no issues.

Store Using app Total reviews Average rating
The Makerss 3 months 5 5.0
5 / 5 Share
Sept. 13, 2018

I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.

Store Using app Total reviews Average rating
SO Coffee Trades Ltd About 3 hours 2 5.0
5 / 5 Share
Sept. 7, 2018

This app is simple to use and has definitely helped to grow my subscription and conversion rate. Go for it!

Store Using app Total reviews Average rating
mirasa 6 months 1 5.0
5 / 5 Share
Sept. 6, 2018

Marsello has really helped me to jump start the lines of communication with my clients and promote product education. I am in love with the ease and user friendliness of the app. It's very intuitive and leaves a professional look to the brand.

Store Using app Total reviews Average rating
Zinful Pleasures 4 months 5 4.4
5 / 5 Share
Sept. 5, 2018

So easy to use and maintain with plenty of features available for increasing sales. No hesitation is upgrading per month.

Store Using app Total reviews Average rating
Blackbird Kids Clothing 12 months 3 3.7
5 / 5 Share
July 2, 2018

This is my THIRD loyalty program. My first one allowed customers to skirt the system on referrals and bank on discounts without the referral making purchase and my second program was actually pretty great but pricier. So I switched to Beautiful Loyalty and I LOVE IT. So very easy to set up (about an hour if you're a total obsessive design nut like me but less if you want to get it live) and transferring my customer's current totals from the old program was a breeze. No seriously, I was out on my deck enjoying the summer breeze while it loaded the file all on it's own. I checked everything manually but there was no need cause it captured all the info correctly. So far my customers are enjoying earning points with this program way more as well and it has led to a lot more shares to social media to get points too. All in all..... I RECOMMEND.

Store Using app Total reviews Average rating
Atomic Wildflower 4 days 10 5.0
5 / 5 Share
April 13, 2020

Absolutely loving this app, the Marcello team always go out of their way to assist, improve and add more features.

Store Using app Total reviews Average rating
All Things Canine Almost 2 years 5 4.4
5 / 5 Share
May 25, 2018

Launching in the next days, but working with them has been a pleasure! They even made custom customization for something we wanted! Looking forward to see the value it will bring to our store! But app is user friendly, quite customizable and staff is kind and helpful!!!

Store Using app Total reviews Average rating
Onemilllionmonth 12 days 3 5.0
5 / 5 Share
May 17, 2018

Sage and team are great to work with, their app is easy, effective and highly customize-able. We have seen our returning customers sales increase significantly since launching this loyalty app. Highly recommend it.

Store Using app Total reviews Average rating
Avanchy 11 months 4 5.0
1 / 5 Share
April 16, 2018

I had a horrible experience!! Where do all these 5 star reviews come from?! First off, there's utter lack of support. Their "support" is a bunch of know-nothings who keep deferring to their “team in New Zealand” and then nothing else happens. Placing support into a time zone out-of-synch with the rest of the world is NOT a good idea. If they want to charge $199/month they must do better than that. The app had 3 major bugs when we tried it out: (1) An existing customer was able to get a referral discount, even though only new customers should get a reward (2) Points for referral actions weren’t tracked properly (3) The system sent out emails to advocates with faulty point balances These errors go to the core of a loyalty system. If you can’t track points and redemptions properly, you might as well shut down. Moreover, they failed to tell me the Shopify file names and code sections where they added code. So I can't ascertain whether the uninstall is done properly. I fear they leave code behind, given how poorly and sloppily they have performed so far. A terrible experience and big waste of time.

Store Using app Total reviews Average rating
Breadvillage 4 days 10 2.9
Developer Reply

Thanks for taking the time to leave a detailed review. I'd like to go over the points you raised here in an effort to make things right. Unfortunately, back in April 2018 we didn’t yet have a dedicated weekend Support team, and instead checked on incoming messages a few times a day over the weekend, so response times may not have been as you expected. Sorry about this. We quickly hired a team to cover all time zones. The $199 plan was optional and simply offered API access. However, we have since changed our pricing. Note: API access is still available on some plans by request. Thanks for letting us know about the 2 issues you experienced and sorry it affected your account. We quickly added an extra check to make sure only new customers could be referred and also added easier email customization with points merge tags - Thanks for bringing it to our attention and for your feedback on the referral reporting. We have since made improvements based on this feedback. Regarding the removal of the app code when you uninstall, this is done automatically.

5 / 5 Share
April 11, 2018

Great app and easy to use. Excellent customer service.

Store Using app Total reviews Average rating
Sheena Kalmakova About 2 months 2 5.0
5 / 5 Share
May 2, 2024

Marsello is the perfect loyalty points & rewards app!

Store Using app Total reviews Average rating
Atlas Preservation About 6 years 14 5.0
5 / 5 Share
March 7, 2018

Great way to keep your customer coming back to shop to earn points for free or discounted items as a thank you for supporting!

Store Using app Total reviews Average rating
Hair Of Nature 2 3 months 1 5.0
5 / 5 Share
Sept. 23, 2020

Thrilled to find this app! Converted from Smile.io - functionality for us is the same (actually some features were better!) and the price is more reasonable. The transition was EASY and seamless for our customers. I'm very pleased.

Store Using app Total reviews Average rating
Perfectly Natural Soap Over 2 years 12 4.8
5 / 5 Share
Feb. 8, 2018

Well worth a try. The support has been the best I have experienced. Their staff offered a free review of my rewards program and offered constructive suggestions to make improvements. I experimented with two other loyalty programs, but this Beauty was the winner for me. I look forward to upgrading to enhance my design and add product review rewards.

Store Using app Total reviews Average rating
Nujava 9 days 4 5.0
5 / 5 Share
Jan. 26, 2018

So far, so good! I just set-up my account. It was fast and easy. Plus, there are so many informative articles if you get stuck. Awesome job!

Store Using app Total reviews Average rating
5 / 5 Share
Dec. 15, 2017

I am thrilled with my experience so far! I can honestly say they have by far the best customer service I have dealt with in a long time - super fast, friendly and helpful. The program itself was easy to set up and get running, my customers love it and there are no hidden fees unlike other ones I have tried in the past. I would highly recommend them!

Store Using app Total reviews Average rating
Bettys Consignment 3 days 6 5.0
5 / 5 Share
Nov. 29, 2017

Wonderful app. I find it much easier to understand and navigate than Swell Rewards, and even with a free account you get great customer support.

Store Using app Total reviews Average rating
Casals Classical Lps Cds About 2 hours 22 5.0
5 / 5 Share
Nov. 13, 2017

Great App that is integrated with POS

Store Using app Total reviews Average rating
Barnabas Huang About 2 months 2 5.0
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