TrustedSite ‑ Trust Badges
Earn certifications and display trust badges to increase sales
Rating
4.3
feedback
182
chart
#1,569
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March 4, 2019
I feel the McAfee name adds security for my customers. When they see that name and symbol they are assured their purchase is protected.
March 22, 2019
-- UPDATE 03/22/19 -- I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future! --UPDATE-- The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty... Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers. That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect. --ORIGINAL REVIEW-- Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.
Feb. 1, 2019
Great app especially in this day of online fraud. Cost to upgrade a bit prohibitive but still good value for what you get.
Jan. 31, 2019
The little McAfee approved logo is a nice touch - it may help conversion rate. However, the cost to upgrade to pro version...are you sitting down? It's $500/month...and that's if you get billed annually. Billed monthly it is $625/month. That feels a *little* pricey.
Dec. 9, 2018
For people who want to have a little McAfee Secure mark on their site this is the app for you. The app works flawlessly and doesn't slow down your site speed. :)
Dec. 1, 2018
Must have app for all sites. Very nice growth opportunities with paid plan as well. https://highzer0electronics.com/
Nov. 19, 2018
Prices vary based on site traffic. Instead of $19 per month (annually) or even $25 per month, when the UPGRADE button is clicked, the fee is $49 per month (annually) or $65 monthly. With only 500 visits, the free version lasts me about a day. Not paying in excess of $600 per year. BBB Accreditation is better deal.
Oct. 30, 2018
We've been using this app for almost 1 year. Absolutely great! Would recommend to other business owners if you want something for a good start.
Sept. 20, 2018
It is great, free so far, but I may need to upgrade to paid version since I am going to reach the limit of visitors for free.
Sept. 19, 2018
Moved from BC to Shopify a little over 3 months ago. From the minute I installed this app they inundate you with emails about upgrading to the Pro version. As anyone who has launched or moved a site knows you have a million things to do and its incredibly stressful. This was the case for me and I didn't have a chance to respond to the email so they finally called me today when I'm on the way to the PO and don't have time to talk so I cut the guy off + they removed the seal from my site claiming because my footer mentions the site is secured by McAfee. My best conversion month since moving was the month I was getting hit by spam bots and the free McAfee seal only showed for one day so I just deleted it. App owners STOP harassing people who install the free version of your app - we know about your Pro versions, have checked out your websites and we will upgrade when + if we see fit. We're not idiots. People take for granted that adding a secure badge like this will increase your conversions when it isn't a given. Some studies show it actually lowers your conversions . . .
Oct. 6, 2018
We recently installed McAfee SECURE Certification Pro. Our sale hasn't increased yet. So it is too fast to give 5 stars. If our sale increased steadily, we are going to change the 4 stars to 5 stars. We will see. Thank you! Update - 6/OCT/2018 We gave 4 stars when we installed this app. We have been using this app for a few month now. Our sales have increased for sure. We still need to increase our sales with the help of this app. So we hope this app will help us more to expand our business! We give 5 stars because we are sure that McAfee Secure will help us more! Thank you!
June 2, 2018
Free app worked fine. However, we did not want to upgrade and just now uninstalled due to an overaggressive sales representative. They reached out to see if we would be interested in upgrading, we kindly declined. They kept emailing us. We declined 3 more times, and they just kept coming. Not just via email, but phone as well. I understand persistence is important, but this much contact about something we have explicitly said we are not interested in, multiple times, is very frustrating. Edit: Let's add a linkedin sales pitch to this complaint. Email, phone and now linkedin, all after 4+ friendly declines. Edit 2: Was given a cocky response via Linkedin: "haha without even knowing what I was going to ask, but I get it you probably get alot of these sales emails lol" HE FORGOT he has already reached out via email and phone with the exact same offer and proposal. This guy is just carpet bombing customers and I do not appreciate being harassed with a sales pitch after a friendly no, numerous times.
March 3, 2018
Very easy to use and I think our customers will like seeing that the security is reinforced.
Jan. 13, 2018
Great App! Easy to use and love that it will build trust with my customers! Wall2Wall Furnishings www.w2wfurnishings.com
Jan. 12, 2018
Works fine. OPHERTY & CIOCCI www.ophertyciocci.com Luxury Vintage, Pre-Loved Fashion
Nov. 27, 2017
I can't change the place of McAfee button on my website, which I was able to. please correct this, I don't understand why you changed it.