All reviews

Rating Breakdown

  • 5
    82% (635 ratings)
  • 4
    6% (50 ratings)
  • 3
    3% (22 ratings)
  • 2
    2% (19 ratings)
  • 1
    7% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 30, 2021

The customer care at Trustsite provided helpful information and assistance addressing the situations on the website every step during the process. The badges were implemented quickly in the relevant pages of the online store. The experience was efficient and seamless.

Using app

About 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 30, 2021

Jay was very helpful! He was quick and implemented the badges on our site quickly. He explained why he placed them where he did to give us a better understanding.

Store

ValidQ

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2021

Jay was very helpful explaining the intricacies of the app and them placing the trustmarks on my site.

Using app

10 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Sept. 1, 2021

The app was great to use. Thank you for creating this app and great customer service. Till next time

Store

Dosy7

Using app

About 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

June 16, 2021

TrustedSite is an amazing application. My site is safe with TrustedSite. I love it. Thank you very much.

Store

KAHMANS

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 26, 2021

The person who helped with the install of the app (Jay) was very helpful, and answered all my questions. Thank You!

Store

TBWS

Using app

Over 4 years

Total reviews

1

Average rating

5.0

2 / 5 Share

May 13, 2021

Waste of time, you shouldn’t even have the word “Trusted” as your brand name. Perfect for first two weeks, then not only I get a message saying Mcaffee is being removed. But you’ve also messed with my app settings and liquid code so that my 1000k Identity protection is no longer available. You promised this free as part of my package. Don’t make customer promises you can’t deliver, “TrustedSiteyour name just takes the piss. Also my report of this company will be logged with “Trading Standards”

Using app

6 days

Total reviews

1

Average rating

2.0

5 / 5 Share

June 23, 2021

I am updating my review, first time I met some issues, fortunately Stephanie called me and help me out, very helpful very knowlegible

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 10, 2021

Thank you so much. Everything looks great; the placements are perfectly placed. I didn’t see anything that needed changed. I really appreciate your above and beyond service. I will definitely will be recommending Jay for quick and professional help and TrustedSite. I believe that having a validated website that is secure is exactly what customers are looking for these days and TrustedSite is there to help you make that happen and give peace of mind to visitors who are browsing and to customers.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2021

I used this app to help me build trust when a customer is buying online. They helped me set up the codes where I wanted them to appear on my site. Excellent customer care.

Using app

18 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 3, 2021

After doing lot of research, I recently downloaded the free version of Shopify trust which was already quite effective but then because of surge on additional visitors to my site madhafineart.com I decided to upgrade to the Pro version which also comes with additional McAfee certificate/badge. I got trusted site technical person to help me out putting the codes on my store. I thought I needed a shopify plus plan. But not really. You just simply need to contact the support team and they will do everything for you. They are super helpful. I bought the trusted site plan to get my site more secure checkout experience while providing my customers safety. Highly recommended !

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 3, 2021

Great service and easy setup. good choice for site security and I also like the Trusted site badge that appears in a users browser during their session

Using app

About 1 month

Total reviews

3

Average rating

3.7

5 / 5 Share

April 30, 2021

I got trusted site technical person to help me out putting the codes on my store. I thought I needed a shopify plus plan. No! Give them a call or email them you need help with codes on your site with shopify basic plan. I bought the trusted site plan to get my site more secure checkout experience while providing my customers safety.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 30, 2021

Fast fantastic service. Job well done. Really made our website look professional and perform as well. Converts lookers into sales.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2021

Really good personal service, the application has helped boost my sales; I had pesonal service on all the issues I had, thank you TrustedSite

Using app

About 3 years

Total reviews

1

Average rating

5.0

1 / 5 Share

April 25, 2021

Absolute scam. They are spiking our store's visits by tens at a time - visits that appeared after installing the apps and that cannot be tracked anywhere. Fake traffic to lift the visitor count so they can charge more. I am appalled by this practice.

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

April 19, 2021

Great Assistance for final setup! I really think it makes the customer feel secure for online payments and navigation on our website! We will find it out very quickly... Thanks

Using app

13 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 26, 2022

Jan. 26, 2022 - continued great service and functionality from this app and the TrustedSite team. July 10, 2021 - Continued great communication on questions and fast resolution on service requests. Thanks guys! April 7, 2021 - Always amazing service! Working through a theme update and received quick responses and resolution assisting with that integration. Thanks, guys!

Using app

Almost 4 years

Total reviews

7

Average rating

5.0

5 / 5 Share

April 7, 2021

Lord Huff and Puff, LLC This App certainly gives confidence to potential customers on my lordhuffandpuff.net retail website. The support from Jay is super efficient. Look forward to see the results and comments over the coming months.

Using app

4 months

Total reviews

10

Average rating

5.0

5 / 5 Share

April 4, 2021

I contacted their customer support team to have the widgets appear on my product page. Jay answered in one day and did it exactly how I wanted it very quickly. Trusted site helped increase my sales.

Using app

Over 3 years

Total reviews

2

Average rating

3.0