TrustedSite ‑ Trust Badges

Feb. 13, 2021

I have requested support a number of times and they have always been helpful and responsive! Jay M. Support Specialist is very capable.

Jan. 12, 2021

We've been using this app since 2016 and recently we changed themes, so we needed some help from them to add the certifications...all done in 24 hours. Fantastic customer service experience!

Jan. 11, 2021

We were concerned about ROI because this is not an inexpensive application. However, it more than pays for itself by boosting conversion, we have been over six figures monthly ever since adding this.

Nov. 7, 2020

Hi, We deleted your App from Shopify in August and didn't use your app 2 months (the last visitor you showed badges was Aug.3), but you continue to charge our credit card. Now, we installed again to write the review and pay your attention to the problem: Your subscription doesn't cancel after deleting on Shopify Account! Please fix it, stop Invoicing ($75) and refund payment last 2 months ($150). You write here about a bug in your system, which charges our credit card, and at the same time send us an email with a refusal to return the erroneously debited funds. Is that what customers should trust when you do this to your customers? Ok, guys, I have no time, but we'll request our bank to solve it. We will ask our bank to open a dispute - you will have to deal with it. Uri Ponoma www.ponomasteel.com ==================================== your reply by email on Nov.3 2020: Hi Uri, I'm sorry to hear that you're looking to cancel. It looks like you're past the 30 day refund window so we can't process that for you. I know we might not have been perfect in the past but can you let me know if there were any recent changes that have affected your cancellation request? With gratitude, Huong Duong Customer Care Representative

June 13, 2020

On est censés faire quoi avec seulement 500 visites dans le plan gratuit ? Pour avoir eu le badge visible moins d’une demi journée sur mon site, je n’ai même pas eu le temps de constater si oui ou non mon taux de conversion augmentait. De plus, les tarifs sont délirants et simplement inabordables. J’ai du mal à comprendre sur quoi ils sont basés... Nous recevons 25-30 000 visites par mois au minimum et au vu du prix pour ce quota de visites c’est sans nous. Avant de vouloir truster des sites trustez l’application parce que ce type de pricing ça ne donne pas du tout confiance

Jan. 14, 2020

I took the recommendation from the Shopify App Store and installed the TrustedSite App. It is very easy to install and straightaway it logo shows on my website https://hedgedin.co.uk. It will give more confidence to my shoppers. Thank you, developer!

Dec. 11, 2019

We appreciate this company great customer support, understanding and services! We have had a situation that this company promptly resolve our issue and served us to the best! Certainly and confidently we refer this company to any business and partners. Many thanks! TheCurvyDollsCity

Oct. 31, 2019

Bizarre. I get approx 50k visits pcm, but have a conversion rate of 2%, and barely any profit. This is typical for many shopify stores, esp those in their first year like me. To use this app, I would be paying around 375 USD pcm....! how does that make any sense? the price plan structures are way out of kilter with shopify. Very poor value for money.

Oct. 18, 2019

Shopify needs to sever this relationship. They're gouging Shopify store owners left and right for very little in return.

Aug. 29, 2019

* UK BEWARE* What an absolute waste of time. 1. Give claims they can improve CRO/ROI, but have zero way of tracking it Vs other changes you may be making on your site anyway. 2. V expensive on the face of it - and failed to prove any worth to me. 3. I wasted hours and hours agreeing to an install where i was told it would be "done for me" via a call. I got a call and the rep was off the phone within 60s; ultimately doing some of the install but leaving lots still to be done. Poor experience and clearly just part of a sales funnel. No actual desire to help. 4. I then enlisted my own Team to finalise things so i could be sure the FULL install had been carried out, so that i could monitor Conversion Rates myself and be sure that implementing this system actually was what made the ROI improvements. Time and cost to me. 5. During my own install, i tried to input a £ sign into some text on my profile. This £ sign was not accepted, making all my text look like i am illiterate to my customers, eg "Shipping from 2.99, and only 10 minimum delivery" ("£" sign missing). I was then told that there was simply no way for the system to accept a £ sign?? I am in the UK - being sold a v expensive product, and told my own currency is blocked?????? Stop selling to me if you cannot even display my own currency. Absolutely ridiculous. 6. One of the main features - "identity protection" - is not available in the UK?? But cannot be removed from view to my customers??? So all my customers see that they have "$100,000 identity protection" - but actually then don't. Not only do they not have ANY protection, but the system doesn't even have the ability to display the £ sign? Absolute waste of my time. Thanks for literally nothing.

Aug. 24, 2019

work perfectly, very easy to install. great that we can start with a free plan, which is perfect as a startup. freedom to increase to an other plan is necessary. I can recommend the app

Aug. 22, 2019

Security is very important for everyone. If you have this app on your site, it means a lot. We're using the free plan now but we're planning to upgrade soon. Thanks guys! - jingajuice.com.ph -

Aug. 3, 2019

Excellent app just as all of McAfee software programs are. We have had no problems with the app. The customer service is also excellent.

July 31, 2019

Amazing because it adds a feel of trust on my store. Besides it creates a difference between my store and other stores.

May 20, 2019

Unreliable! Installed and initially worked fine for a few hours and then stopped working, where if a customer was to click on the badge it would display "Certification Expired and is not currently McAfee SECURE certified". As a customer, I would immediately abandon a site that displays that above message than a site that simply didn't display the badge at all. I tried troubleshooting to no avail as the McAfee dashboard showed no issues. I would have liked for it to work, but it is what it is. Also, free plan only comes with the badge feature, with no option to adjust position and all other features are behind a paywall. So, would be hard to really ascertain all the benefits of this app through the free limitation.

Aug. 2, 2020

We have been using this app for the long time and we are very satisfied with support and features of MaAfee Secure.

March 4, 2019

I feel the McAfee name adds security for my customers. When they see that name and symbol they are assured their purchase is protected.

March 22, 2019

-- UPDATE 03/22/19 -- I recently called their customer support and spoke with Sarah who was nice enough to agree to honor the previous $49/month price we were paying as long as I committed upfront to pay for an annual plan and continue to use their service without uninstalling in the future. It was nice of them to work out a deal. Although it is still hard to forget what happened a couple of months ago, I'm glad that they were willing to make some concessions in the name of customer service and I will continue to use them for now and see how things go - hope that I can update this with even more stars in the future! --UPDATE-- The Mcafee Team asked me to revise my review so here goes. In the end, they told me that I only needed to pay $99/month instead of the absurd $625/month. That is considerably much better than the original amount they were requesting, but it was still a pretty deceptive tactic to deactivate our account without any pre or post notice and also lock previously available features. They essentially held my account ransom due to a new payment tier that they either just created or was not made clear prior, and demanded that I pay 2x-12x more to continue using it as before. After speaking with their team about it, they offered no apologies or sympathy for what they did but just said they could offer $99 instead of the preposterous $625/month. I mean it's not like my business grew 12x after using their service (or even 2x for that matter), so I'm not sure why they thought it was even remotely reasonable to charge 12x more all of a sudden - talk about rewarding customer loyalty... Yes in the end, I decided to fork up the extra $50/month and resume their service because apart from this recent fiasco, I had been quite satisfied with using their actual software. I'm simply peeved at the way they use unapologetically deceptive tactics to hoodwink their customers. That's why I've updated my review from 1-star to 2-stars for now - I want everyone who installs their app to know what they should expect. --ORIGINAL REVIEW-- Be careful with this app. I started off using their standard $49/month for about half a year and then I discovered that their trustmark stopped appearing on our site with no notification or advanced warning at all from their team. Turns out the trustmark was deactivated since we exceeded the monthly visitor limit - a stipulation which I'm pretty sure was recently created without informing customers. If not, then it was not mentioned at all at the time of installation. Even more absurd is that previously available features are now locked and you need to upgrade to receive the same functionality as before. I'm not even done as the most preposterous part is that to upgrade it would cost $625/month - over 1200% from the previous $49/month I was paying. Be careful with this service as you might think you get a full service for $49/month, but soon they'll have you forking over 10x more per month if you want to continue using their software later on.

Feb. 1, 2019

Great app especially in this day of online fraud. Cost to upgrade a bit prohibitive but still good value for what you get.

Jan. 31, 2019

The little McAfee approved logo is a nice touch - it may help conversion rate. However, the cost to upgrade to pro version...are you sitting down? It's $500/month...and that's if you get billed annually. Billed monthly it is $625/month. That feels a *little* pricey.