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I’m Deaf-Blind “trial and error” mainstream schools self-educated unaided former bank clerk 1986-1990, poet, author and publisher of 3-8 books and masterpiece timeless epic poem “GLOOMY FATE” (FATE - HARBINGER IN THE TEMPLE OF DOOM) and (CALAMITOUS - MAN vs FATE) 2) “AMERICAN EVIL EMPIRE” (RUMBLING AT THE JUNGLE). I’m trying to navigate the TrustedSite and Shopify store platform to familiarize myself with through “trial and error.” I thought TrustedSite says the monthly fee is $29.00 but instead it displays hidden fee of over $380.00 lump sum! My store website link https://72a120-7d.myshopify.com.
Beware of this company. In my experience, it appears they may be using automated bot traffic originating from Ashburn, Virginia that repeatedly logs in and out of websites, which can result in additional monthly charges regardless of the plan selected. I believe this practice is misleading and unfair to customers. If others have experienced similar issues, I would be interested in hearing about your experiences and exploring potential legal options, including a possible class-action lawsuit. Please share your experience if you have encountered the same problem.
We're sorry to hear about your frustration, and we're happy to investigate further. We've reached out to you directly to help resolve this concern. For some clarity: our scanner does crawl your site for our security certification, but it identifies itself clearly as the TrustedSite crawler and is excluded from all of our visit tracking. You can rest assured it isn't adding to the traffic billed on your plan. Our crawler also never logs into any website, so the login activity you described would not be related to us. Some malicious bots do disguise what they are, and on occasion, they can inflate traffic counts even with our advanced bot filtering in place. We're glad to review the traffic we've billed on your site, and we've already issued a refund for the charge while we look into it. We'd welcome the opportunity to review the data with you directly and work toward a resolution. Best, The TrustedSite team
Having this on your store makes you feel confident Trust site.Thanks!
Not active on my store , I don't know the duction of this app
Great addition for customers to feel comfortable in their purchase and a great team behind the product. Responsive and truly helpful.
Thank uu soo much for this app I hope it helps with people feeling safe now in my site thank uu
It’s pointless and there is a very low limit on the trusted tab shows for the free version. 39$ a month seems way too much for a small business store
The implementation was quick and looks great. Thanks Kekoa for the excellent customer service. Pamela
works like a dream im very happy with it
Not worth it.
Thanks for your feedback. We’re sorry the service didn’t meet your expectations. If there’s anything we can do to help, please don’t hesitate to reach out to us at [email protected].
great support and implementation!
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