Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
3.9
feedback
315
chart
#1,972
All reviews
Review RSS Feed
Oct. 28, 2021
The app was working great until it stopped for no apparent reason. Now it is bound to the wrong place and we cannot connect it. Support is a nightmare with no actual person to troubleshoot. Be prepared for days on support with no fix in site.
Thank you for the feedback. After looking into this further we have taken action to correct this issue for you. Please try again, and if you continue to face into any issues email us at [email protected].
Oct. 8, 2021
great. everything is easy to use dadsfa vadddddddddfasdf adfasdfadddddddddddddddddddddddddddddddddddd
Thank you for your review. We are happy to hear everything has been easy for you to use. If you ever need any assistance or have any questions email us at [email protected].
Oct. 1, 2021
Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.
Thank you for your review. We have reviewed this feedback, and have taken a look at scenarios where advertisers might have a valid SSL checkout but are still facing issues like you describe. We have fixed the issue for you. Please try out the app. I want to let you know that you have our most sincere apologies for the issues you have experienced, but if you if you ever need any additional assistance or have questions please email us at [email protected].
Sept. 20, 2021
I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.
Thank you for your review. Sorry you are experiencing issues with our app. we are looking into your issue, and will get back with you on how we can resolve this as soon as possible.
Sept. 3, 2021
Very disappointed in this app. When setting up my store, their customer service team gave me the wrong info and I had to make a completely new store. Now they are saying the new one I make may not get approved. Very upset with the misdirection and help from their team. When confronting them to fix it they basically told me they dont know how.... Dont waste your money.
Thank you for your review. I apologize that you've faced some difficulties while using our app. Our Team has taken a look at the scenarios you described in your feedback, and made changes which should help fix the issues you have mentioned. Moving forward you shouldn't experience the same difficulties when using the app. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Aug. 14, 2021
Very easy to create keywords and ad campaign. Integrates easily with other platform. Nicely done MSFT!
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Aug. 3, 2021
What I need for my Business is to target Air Force Parents that their Kids are Joining the U.S. Air Force. My Website is af-family-apparel.myshopify.com This way they can at least look at the Merchandise I have to offer. I do have some advertisement but need more he;p. Thank You Larry
Thank you for your review. I'm glad you were able to get advertisements running, and I wanted to share some additional information about our audience targeting targeting options below: https://help.ads.microsoft.com/apex/index/3/en/56730 We are happy to help you further if you need more assistance, please email us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 25, 2021
I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.
Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described. https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking https://help.ads.microsoft.com/#apex/ads/en/56689/2-500 If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected].
July 17, 2021
This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.
We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described. If you face any additional issues with using the app please don't hesitate to reach out to us at [email protected].
July 8, 2021
WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 7, 2021
Just getting started so far so good. It is a little hard learning how to ingrate the different stores.
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
July 5, 2021
The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.
We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
I was encountering errors and it also appears the tracking code failed to install on any pages (I had to install a Chrome Extension to figure this out).
Thank you for this valuable feedback. I'm sorry to hear that you were facing errors, and other difficulties when setting up the tracking code in the app. If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 24, 2021
This app does not function. It just throws errors when trying to connect. How is this so broken.....
Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 22, 2021
This freaking company has declined my Shopify store stating the store is HIGH RISK to other advertising companies/customers. This is ridiculous and it didn't take few seconds to set it up but more like an hour plus 2 hours of trying to fix the issue. Nobody needs this shitty platform/app when you can advertise using FB, Google, Bing, etc. Perhaps this is why this platform/app has such bad reviews and will get more of them coming up. Stay away!!
Thank you for sharing your feedback with us. I apologize that you've faced some difficulties while using our app. Our Team has been looking at the scenarios you described in your feedback. There have been changes made which should help with the issues you have mentioned. Moving forward you shouldn't experience the same difficulties with Microsoft Advertising. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 19, 2021
I use this app to advertise it ties in quickly to my shopify acct in abt an hour of work. All in All seamless.
Thank you for your feedback. Glad to hear that we've been able to assist you in growing your business and fast and easy campaign set up seamless. As always, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
June 15, 2021
Horrible Support! The App will not work and when screen shots are sent, the team is not helpful and somewhat arrogant. We have had 3 different support associates and too many emails asking for the same information. We cannot fix the errors in Shopify.
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app and support. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
April 11, 2021
The app isn't working the way it should and you end up just flushing your money. I own several stores and all have same issue. Support is terrible! They use every chance to send you off. I'm a month into having contacted them and they still have their heads in the clouds. The ISSUE: it won't pass Product Type into Microsoft Ads account and it's impossible to categorize products there without it. Can be done manually if you have 10 products, but when you have multiple stores and thousands of products... For a paid product, one that is used by thousands of stores this is beyond unprofessional and unethical.
March 5, 2021 Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].
March 3, 2021
- The autofeed worked only for 1 time (initial feed) - No support its a time-waster, use 3rd party app to feed
Thank for your feedback! We're sorry to hear that you're not having a great experience with our app. We continue to strive to improve our products and would love to get your feedback to better the experience. We will have someone from our team reach out to you directly. In the meantime, please don't hesitate to reach out to us directly if you should have any additional questions at [email protected].