Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
4.1
feedback
320
chart
#1,846
All reviews
Review RSS Feed
Dec. 16, 2021
ok good okokokokokokokokokokokokkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
Thank for your review! We're so glad you're enjoying the app and finding it useful. If you should have any additional questions or feedback, please don't hesitate to reach out to us directly at [email protected]
Dec. 1, 2021
What should be a simple process, as it is when you set up Google Ads, seems impossible to complete due to an error when attempting to connect to our Merchant Account as reported by others. Reached out to support who responded with a less than helpful response and then no response at all. So if Microsoft is wondering why Bing has a fraction of users compared to Google maybe they should start LISTENING to their customers.
Thank you for your review. I am very sorry you experienced this error you described. We understand the response with our support also may also have not resolved this issue. We would like to resolve this issue with you. If you could reach out directly via email at [email protected].
Nov. 17, 2021
Tried to connect this app on September 1st 2021, its November 17th 2021. It will not connect to my Microsoft Merchant Center. Microsoft support is terrible. The email exchange is up to 33, not counting the automatic emails you get daily telling you they haven't resolved your issue. Its been exhausting, only FedEx is a worse customer service experience.
Thank you for your review. I'm currently looking into the issue you have described, and will get back to you as soon as possible. In the meantime, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Nov. 10, 2021
After I use this app. Microsoft has locked my account. Another account with the same email as this account is also locked. Looks like they don't accept dropshipping business. They only gave general reasons, and never reopened my account. Please consider when using this app!
Thank you for the feedback. We are looking into this further to understand and work to resolve. In the mean time if you continue to face these or other issues email us at [email protected].
Oct. 28, 2021
The app was working great until it stopped for no apparent reason. Now it is bound to the wrong place and we cannot connect it. Support is a nightmare with no actual person to troubleshoot. Be prepared for days on support with no fix in site.
Thank you for the feedback. After looking into this further we have taken action to correct this issue for you. Please try again, and if you continue to face into any issues email us at [email protected].
Oct. 8, 2021
great. everything is easy to use dadsfa vadddddddddfasdf adfasdfadddddddddddddddddddddddddddddddddddd
Thank you for your review. We are happy to hear everything has been easy for you to use. If you ever need any assistance or have any questions email us at [email protected].
Sept. 30, 2021
Easier to use than Google Ads and allows me to adjust my bids per day of week to match historical buying patterns.
Thank you for your review. Glad to hear that you've found our app simple, and intuitive to use. Please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Oct. 1, 2021
Won't connect. many errors. Contacted support but they can't fix anything. This is a complicated system and it seems all roads lead to errors that require great time and effort to resolve. Why am I trying to give you my money?? **update** They appear to use an AI for customer service now. A very Dumb AI. I'm getting generic emails saying the reason my website was disapproved was no SSL on my cart.I reply saying it has SSL and i get another same email saying the same thing... BUT! they won't check the actual website to see if the error is on their end. (which it is)....FYI ALL SHOPIFY WEBSITES HAVE SSL ON THEIR CARTS!!! I'm done with this company, their unhelpful emails, and lack of humans. Even the replies on this review are just generic copy/paste answers written the exact same on many other reviews. This company won't spent any time helping people.
Thank you for your review. We have reviewed this feedback, and have taken a look at scenarios where advertisers might have a valid SSL checkout but are still facing issues like you describe. We have fixed the issue for you. Please try out the app. I want to let you know that you have our most sincere apologies for the issues you have experienced, but if you if you ever need any additional assistance or have questions please email us at [email protected].
Sept. 20, 2021
I tried using this app, but the ad spend budget it recommends is huge. Either way, i tried it, and the app is only showing me how much money I've spent but nothing for conversions, sessions, etc... I have to go to their ad manager to view these numbers. Microsoft support has not been helpful in resolving these issues, and I was told that this is "expected behavior". In contrast, google advertising displays everything accurately.
Thank you for your review. Sorry you are experiencing issues with our app. we are looking into your issue, and will get back with you on how we can resolve this as soon as possible.
Sept. 3, 2021
Very disappointed in this app. When setting up my store, their customer service team gave me the wrong info and I had to make a completely new store. Now they are saying the new one I make may not get approved. Very upset with the misdirection and help from their team. When confronting them to fix it they basically told me they dont know how.... Dont waste your money.
Thank you for your review. I apologize that you've faced some difficulties while using our app. Our Team has taken a look at the scenarios you described in your feedback, and made changes which should help fix the issues you have mentioned. Moving forward you shouldn't experience the same difficulties when using the app. If there is anything else we can assist with please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
Aug. 14, 2021
Very easy to create keywords and ad campaign. Integrates easily with other platform. Nicely done MSFT!
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
Aug. 3, 2021
What I need for my Business is to target Air Force Parents that their Kids are Joining the U.S. Air Force. My Website is af-family-apparel.myshopify.com This way they can at least look at the Merchandise I have to offer. I do have some advertisement but need more he;p. Thank You Larry
Thank you for your review. I'm glad you were able to get advertisements running, and I wanted to share some additional information about our audience targeting targeting options below: https://help.ads.microsoft.com/apex/index/3/en/56730 We are happy to help you further if you need more assistance, please email us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 25, 2021
I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.
Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described. https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking https://help.ads.microsoft.com/#apex/ads/en/56689/2-500 If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected].
July 17, 2021
This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.
We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described. If you face any additional issues with using the app please don't hesitate to reach out to us at [email protected].
July 8, 2021
WOW! This app is broken. It copied our Google Ads campaign and charged us for that, which we did not authorise, in addition to the campaign we did set up through Microsoft. Then every time we changed the budget for th microsoft campaign it would just create a new campaign and add it to the campaign we changed the budget on; so we were getting charged twice. As such we shut down all Microsoft Ads. And three weeks later the hit us for another $739 (around $3500 at this point) that they say they got from a Google import we never authorized. The best part was that when we contacted Microsoft about it they refused rectify the situation. Their official response was that there was no sign of malicious activity so no refund will be given and that is their blanket policy. Eventually we had to go to our bank to get these fraudulent charges removed.
Thank you for your feedback. I'm sorry that you have been facing issues with the charges on your account. We care a lot about your experience, and would like to better understand the issues you have been experiencing on our platform. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
July 7, 2021
Just getting started so far so good. It is a little hard learning how to ingrate the different stores.
Thank you for your review. As you get started, please do not hesitate to reach out to us if you ever need any assistance or have any questions. Email us at [email protected].
July 5, 2021
The app does not work just getting an error code. Contacted support no one ever wrote back. Not worth the time when it won't work and get no support help.
We really appreciate this feedback, and I'm sorry to hear that you are receiving error messages when using our app. We would really appreciate another opportunity to assist you with this. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
I was encountering errors and it also appears the tracking code failed to install on any pages (I had to install a Chrome Extension to figure this out).
Thank you for this valuable feedback. I'm sorry to hear that you were facing errors, and other difficulties when setting up the tracking code in the app. If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 29, 2021
This app doesn't even work, after setting up everything it constantly fails to launch a campaign. Pointless
We really appreciate this feedback. I'm sorry to hear that you are facing issues when attempting to create campaigns in the your Microsoft advertising app. We would like to understand the issues you are facing better. Please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.
June 24, 2021
This app does not function. It just throws errors when trying to connect. How is this so broken.....
Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at [email protected]. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.