Microsoft Channel
Grow sales with Product Ads on the Microsoft Search Network.
Rating
3.5
feedback
316
chart
#1,426
All reviews
July 9, 2024
I wish I can give 0 to this channel. none sense!! greedy !!! they offer the free listing tab, and when i click on it, I don't see my products. this channel is strange and useless. what a shame
Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at [email protected] if you continue to have issues when using our app.
July 9, 2024
Update: I have now spent several hours appealing and calling support. They don't have any real people that work in the department. I would watch out for this app because they are taking a copy of your entire product catalog before they have even verified the account, and in my case they will not even get me a person to talk to. I feel like my data has been stolen from me and there is no one to talk to. I'm not sure what is going on with this app. I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at [email protected] so we can investigate this.
July 5, 2024
Hi there, I wondering why our Microsoft Channel are not working and didn't show up all of our product
Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at [email protected] if you continue to have issues when using our app.
July 3, 2024
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 26, 2024
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 22, 2024
The App was easy to setup and I am looking forward to making sales without having to buy paid ads because I am not making any sales as yet being a new store. It's nice to discover that I can sell on major market places without the hassle of creating and listing products individually on each platform.
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 18, 2024
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 15, 2024
slightly difficult to understand but still decent
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 9, 2024
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at [email protected]. We are committed to helping you get set up to run your ads with Microsoft Advertising.
June 6, 2024
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
June 4, 2024
Once I got it set up it worked well. They did ask for additional documentation and having 3/5 day lead time to have your product feed approved seems a bit long. Also it’s unclear which of your assets get used initially . Over time it becomes more clear - it does require patience.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
June 2, 2024
The app is good in theory, but terrible in practice. While I was able to install the app, it wouldn't let me create a Microsoft Advertising Account. As someone who has used Google for many years with zero issues, I see why Microsoft Ads get such a bad rap. I'm going back to Google and never looking back.
Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at [email protected] if you continue to have issues when using our app.
May 28, 2024
The live support really helps my setup.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
May 27, 2024
still early to say....seems user friendly and simple to follow initially, yet hard to tell.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at [email protected] so we can investigate this.
May 25, 2024
It was easy to set up but beware that they might send you some scary message along the way to getting approved. They told me that I committed some serious infractions and violated all sorts of rules. I contacted support and they said that was normal for new accounts. They did end up approving me after a few days. If this happens to you it is probably nothing to worry about - just know this because it really was a pretty scary and threatening email they sent.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
May 17, 2024
It was one of the easier apps to use.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
May 15, 2024
Easy to use
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
May 12, 2024
I have only used it a few times so I'm excited to get it going again!
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
May 3, 2024
Thank you for your review! We are pleased to hear that you are enjoying the app and finding it helpful for your business.
May 2, 2024
account rapidly (~2 days since creation) suspended for no obvious reason while i was trying to pay my outstanding balance. i was tying up loose ends because i was not satisfied with the way broad matches work and was ending my use of this service. disapointing service and they made sure to finish with a bang.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at [email protected] so we can investigate this.