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This app is beyond garbage. I prefer Google, but figured I would give Microsoft a try and this app does not integrate well with Shopify whatsoever. Literally every button that was clicked would cause the app to crash. I tried to run an ad campaign and input my card and it crashed 5x in a row, which led to my account being locked. I tried to unlock my account by submitting my ID and the upload crashed several times in a row. Then they suspended my account and said we were being "suspicious." Yeah, not thanks. I will keep my advertising on Google and Facebook.
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at [email protected]. We are committed to helping you get set up to run your ads with Microsoft Advertising.
can't get my info up
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Does not work. It tells you to login with the account you just used to log in. It repeats forever and you cannot ever fix it.
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Thank you for your review and for your positive feedback. It means a lot to us that you are happy with the product. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any further questions. We will be happy to assist you further.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
I wish I can give 0 to this channel. none sense!! greedy !!! they offer the free listing tab, and when i click on it, I don't see my products. this channel is strange and useless. what a shame
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Update: I have now spent several hours appealing and calling support. They don't have any real people that work in the department. I would watch out for this app because they are taking a copy of your entire product catalog before they have even verified the account, and in my case they will not even get me a person to talk to. I feel like my data has been stolen from me and there is no one to talk to. I'm not sure what is going on with this app. I setup everything and followed the directions exactly. Right after the account is setup I get an email saying the account is suspended and blocked for unusual activity... This is before I have even done anything at all other than to add a credit card to the account. It says that 1,000 plus variants are submitted and pending but if I click on anything in the account it says my access is blocked. I submitted some kind of appeal not sure what it was where it asked for my business documents. I get a response from support suggesting it will take 10 business days. This is just a time waster. Use Google Shopping and don't waste your time. The support wasted another 20 minutes without any result or changes. I will update my review if and when I can get the products to show up. I have no idea why they would do this when I followed the directions each step exactly! I also had a personal merchant account that I can access under my account without any problems. I am a shopify store with your Microsoft app... what in the world is the problem?
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at [email protected] so we can investigate this.
Hi there, I wondering why our Microsoft Channel are not working and didn't show up all of our product
Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at [email protected] if you continue to have issues when using our app.
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
The App was easy to setup and I am looking forward to making sales without having to buy paid ads because I am not making any sales as yet being a new store. It's nice to discover that I can sell on major market places without the hassle of creating and listing products individually on each platform.
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
slightly difficult to understand but still decent
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at [email protected]. We are committed to helping you get set up to run your ads with Microsoft Advertising.
Thank for your review! We're glad you're enjoying the app and are finding it useful. If you have additional questions or feedback, please don't hesitate to reach out to us directly at [email protected].
Once I got it set up it worked well. They did ask for additional documentation and having 3/5 day lead time to have your product feed approved seems a bit long. Also it’s unclear which of your assets get used initially . Over time it becomes more clear - it does require patience.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
The live support really helps my setup.
Thank you for your review and for your positive feedback. Please do not hesitate to reach out to us at [email protected] if you ever need any assistance or have any questions.
still early to say....seems user friendly and simple to follow initially, yet hard to tell.
Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at [email protected] so we can investigate this.
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